Vienneau Woodworking

Initial Business Response / [redacted] (1000, 15, 2016/04/26) */ Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I told the company several times, I never received any phone calls after the damage claim and before the time they took to reply to my damage claimLet it be known, I filled out the damage claim online to company on the same day the incident occurred on October 20th, I was not contacted until October 31st, days after I submitted my damage claim onlineAs far as protocols went, I filled out the damage claim onlineIf there were any other paperwork that needed to be addressed, I would have obligedI was never asked to come in to fill out paperwork for my damage claim, since I already provided the information onlineAs it shows in the email provided by the Blue Iguanas Carwash Company, a written protocol was never asked of meThe lapse in time was reflected by the length of time that it took Blue Iguanas to respond to my online damage claim that took place on October 20thThe issue was never remedied, and I was never contacted back by the owner of the carwashAs I previously stated in my original complaint filed with the Revdex.com, when I met with [redacted] and [redacted] one week before Thanksgiving, Mr [redacted] inspected my car in the presence of myself and [redacted] concluding that the brushes very possibly caused the scratches on the side panel, and it was less likely although possible that the brushes caused the scratch across the hood [redacted] mentioned during that meeting that a filming process occurs for every vehicle that passes through the car wash, but the recording for my vehicle had been deletedHowever, during the phone call one week after Thanksgiving, at which time [redacted] informed me that the owner did not believe their instruments caused the scratches, he mentioned that the video of my car wash was found, even though it did not exist when I spoke to him in personThis response is unacceptable as the company continues to avoid taking responsibility for these damages they have causedIn their response, they continue to highlight the lapse in time that they are responsible for, since I was never contacted by phone by them between my damage claim and their response to itIt has also has been four months since I have contacted the owner of the carwash company and have not received a replyIf you want to continue to highlight "odd" laps of time, it took one month for the Blue Iguanas Company to response to my Revdex.com complaintI continue seeking reparations for the damages done to my vehicle by the Blue Iguanas' carwash Final Business Response / [redacted] (4000, 19, 2016/04/29) */ While we certainly do sympathize with [redacted] complaint, we cannot take responsibility for damage not caused by our equipmentThank you Final Consumer Response / [redacted] (4200, 21, 2016/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Blue Iguanas Carwash Company continues to avoid taking responsibility for the damages their car wash has causedTheir denial of responsibility is the reason why I brought their dubious business practices to the Revdex.comBlue Iguanas Carwash Company's response is unacceptable as the company continues providing no solution or answers to my concernsAs previously stated, when I met with [redacted] and [redacted] they concluded that the scratches on the side panel and hood were possibly caused by the brushes, but a week later they told me that it was impossible the brushes could have caused said scratchesDevin also informed me at this time that the filming of my car had been found, even though he claimed they had been deleted a week priorTheir unethical business practices need to come to light so other consumers do not use their servicesI continue seeking reparations for the damages done to my vehicle by the Blue Iguanas' Carwash

To Whom It May Concern - First our apologies for the delayed response I have attached the sign posted throughout our facilities that notifies customers of their responsibilities at any Blue Iguana Car Wash property Mr [redacted] drives a Cadillac Escalade Cadillac has a known manufacturer defect on the 3rd brake light There are multiple forums of many customers who have had this issue It is a weak point caused by poor manufacturing We do not take responsibility for vehicles over years of age for obvious reasons; wear and tear, the increased risk that they have had an accident that caused previous damage and issues that are unforeseen by our personnel We explained this to Mr [redacted] during the investigation process and in good faith offered him a gift card for the time that it takes to complete a thorough investigation It is never our intention to turn away a customer if for some reason there was an issue that caused damage to a vehicle however no vehicles entering the wash prior to Mr [redacted] were damaged nor any that entered after Mr [redacted] The issue is all over the internet for anyone to read up on We consider this a closed matter and wish Mr [redacted] a good week Sincerely, Blue Iguana Management

Initial Business Response / [redacted] (1000, 8, 2017/05/02) */ To Whom It May Concern - Mr [redacted] washed his Kia Optima at our wash on January 21st, however did not return until the 25th of January claiming alleged damageTypically, we ask that a customer return within hours if they want to report damageWe had Mr [redacted] fill out a customer contact form and did a thorough investigation and found that the damage to Mr [redacted] 's vehicle was not indicative to the car wash, meaning that the location of the damage as well as how the damage is on the vehicle could not have been done by the washWe cannot take responsibility for damage done prior to the customer entering the wash however we still attempt, on good faith, to offer gift cards to cover washes on us for the time we take to do the investigation With regards to the charges Mr [redacted] claims we chargedWe show that no additional charges were made to his credit card after 1/25/If he would like to send us his bank statement showing the charges we would be happy to further our investigation and get to the bottom of his accusations It is our opinion that this is a closed matterWe wish Mr [redacted] well and hope that if he feels that he has been over charged he will produce bank statements that show the chargesOur merchant - [redacted] shows no such charges Thank you

To Whom It May Concern - We will not take responsibility for the damage to your vehicle It is a manufacturer defect You need to take that up with GM It is a known issue We also do not cover vehicles over years of age per our signage on the property This vehicle is years of age We do consider this a closed matter as stated in our previous correspondence We offered the customer a gift card for the time it takes us to investigate the claim While we appreciate that there was damage to the vehicle, it is not our responsibility but that of the manufacturer as well as the customer based on signage on the property Sincerely, Blue Iguana Management

Initial Business Response / [redacted] (1000, 19, 2016/05/17) */ To Whom It May Concern - We recently received a letter dated April 21st, stating that the correspondence we received has been closed as UNANSWERED however we did not receive the original documentation on this complaintThis is the first we've heard through the Revdex.com of this complaintWith regards to Ms [redacted] 's complaint, the owner of the company met personally with Ms [redacted] after a thorough investigation of her complaint and the owner explained to her that the scratch was there when she entered the wash per our surveillance footage and we were not responsible for the damageI'm not sure why we didn't get the original correspondence but did not want this to go unansweredThank you Initial Consumer Rebuttal / [redacted] (3000, 21, 2016/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the video and it show that the scratch was not on my truck when it came inAlso I spoke with the Owner and he offered to have my truck polish and I told him that would not do anything for the scratchHe and the manager then gave me a name of a repair shop to go to see what it would coast to have the repair done, I did that on the next day and then left it for the manager and owner and I they have not contacted me after thatIt is very clear that there was not scratch on my truck when I enteredI can provide a copy of the video for anyone to view Final Business Response / [redacted] (4000, 23, 2016/05/17) */ We do our very best to take care of our customers in all facets of our business but extra time, consideration and a lot of time is put into monitoring our wash camera footage any time there is a complaintThis is no differentEvery effort was made by our manager to explain to Ms [redacted] that the damage was not on the vehicle when it entered our wash nor was it on the vehicle when it left the wash based on the footageWe are not fans of denying customer claims but would soon be out of business if we paid for every scratch brought in by customers or in this case where damage occurred after the customer left the property and then most likely unbeknownst to her occurred someplace else and she was just unawareShe was given a copy of the footage by the manager at her request to review and when that didn't satisfy her she requested a meeting with the ownerHe met her on a Friday after returning from out of townAfter reviewing the footage together the owner pointed out that there was no damage wgen she entered the wash and none when she leftShe admitted to the owner that she did not see the scratch she claimed we caused before she entered the wash and didn't see it after she exited the washAs a show of good faith the owner offered to have her car buffed at our expense but refused to repaint her vehicle that even she admitted we did not do the damageWe considered this handled when she admitted that she couldn't see the damage on our surveillance footage and we tried to help her even though we didn't do the damage Final Consumer Response / [redacted] (4200, 25, 2016/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I said because of the camera on the exit of the car wash was at a different angle and the fact my truck is a pearl white that is why it is not seen on the exit, I offered to put my truck back in the wash to show on the exit that the scratch would not be shown and at that time I was told the cameras had been replacedI then said if they had taken care of the before the camera's were replace I could show them there is no why it could be seenI also stated that I stood on a ladder to test my idea out and took a picture and you could not see the scratchI also told the owner that I agreed to disagree with himI know when I left the car wash and went home I did not stop anywhere along the wayI got out of my truck went into the garage to get my polish for my truck and rags to wipe it down saw the scratch put the items back into the garage and went right back to the car wash I have also notice in there first response that they stated the scratch was on my truck on the way into the car wash, I am able to show it was notI was also given the name of a repair shop by the manager and owner to go to find out what it would take to repair my truck and then left it with them and no responseI have know idea what it cost to polish a truck like my but I am sure it is more than $ I have been told by them that someone keyed my truck after I leftThat I must have done it on my way homeI told them I would not let this go I am the first to admit when I am wrong and I am not wrong at this timeI make sure I take very good care of my truck, I know every spot and dent when it is done and howI look as my truck as a investment and it has to be taken care of There customer service not good I had to contact them over and overLeft message went to the car washThem telling me that there is no why that my truck was damage there, the amount to correct this problem is less than $I would have thought at lest they would have called me back after I drop of the estimate to work this out but they choose not to call me The footage of my truck going thru the car wash was given to me before I met with the ownerWhen the owner did call we a month later he stated that he had not seen the video and the they no longer had a copy of it and he did not know why, I then told the owner I have a copy of the video which he seemed not to know and them I offered to meet him to show it to him and were I believed my truck was damaged in the car washHe again said there was no way the blue rags could have pick anything up to scratch my truck the blue rags have no weight to them is what I think he said and that is impossible for that to happen there Maybe we could ask other car wash place what there thoughts are on this? Maybe put it out to the public to see there thoughts

Initial Business Response /* (1000, 5, 2017/05/02) */
To Whom It May Concern -
Mr***'s vehicle was washed at our Springfield location on 4/7/According to the documentation signed by the customer, he arrived home and noticed scratches on the vehicle on the passenger side of the
vehicleOur Asst Manager called on 4/and left a message with his number, later again that day to schedule an appointment to take better photos of the alleged damageHe then called on 4/and left a voice mail, again later that day to discuss the expectation of Mr***A thorough investigation was conducted and it was determined that had there been something in the wash material as indicated by the customer that there would have been damage to more than just the passenger door of the vehicleThis is something we are very familiar with as a car wash business
While we do not like it when a customer leaves our facility under the impression that our wash has caused damage, we do know what damage caused by something in our equipment looks like and this is not something we causedThe term "not indicative to the car wash" would have been given to the customer as it's not damage done by our equipmentWe are required to do a thorough investigation for our customer's benefit as well as to keep issues from occurring with other vehiclesThere were no other vehicles damaged that day and that would have happened as well if something were in the material
It is standard practice that we offer customers gift cards as a show of good faithWe are just as disappointed that there was damage to Mr***'s vehicle but it was not caused by our wash
On a side note, when our manager attempted to explain this in detail, respectfully, Mr*** refused to listenPersonally, I have had damage to my own personal vehicle on the passenger side and didn't know it until it was cleanCome to find out it was a child who accidentally hit their handlebars on my passenger side door and it was the exact same type of situation where I could see where a customer might thing that the wash caused the issueWe definitely empathize with the customer is why we offer to give out gift cards for their trouble
Thank you
Initial Consumer Rebuttal /* (3000, 8, 2017/05/05) */
As a customer I have to point out a couple of things with the responding statement from Blue Inguana Car WashAfter the photos were taken I was told that someone would get back to us no later than the Wednesday afterWe did not hear from themMy wife went there that Friday and was given the excuse that they were busy that week and that is why they had not calledShe was then told that they needed to speak to meMy wife stated she was the owner of the car and they could speak to herThen she was told by the assistant manager that he needed to speak with his manager
When the manager called they did offer a gift certificate and it is true that we refused to listen any further (why go back for more damage)At this point they were avoiding their responsibility as a reputable businessI also found the gift certificate insulting and unacceptable because it will not fix my carThe gift certificate was to placate my wife and I and did not workWhen we ask for the name of the business owner he told us they could not give out that information and our response was that it was public informationHe did offer the "corporate address" which was the car washes addressHow insulting! I realized that we were not going to get anywhere with him
Our last ditch effort was to contact the ownerI think that the responding statement says it all"It is standard practice that we offer customers gift certificates as a show of good faith." I have no doubt that this is their standard practiceFurthermore, the story of a child damaging his or her car is also a reflection how they will find an excuse for not taking responsibly for any damage

Complaint: ***
I am rejecting this response because: Nothing was wrong with my vehicle before going to this car wash. I have record of this and reports that show my car was in perfect condition prior to my visit to this car wash.I simply want them to repair the damages caused by their equipment
Sincerely,
*** ***

Initial Business Response /* (1000, 15, 2016/04/26) */
Initial Consumer Rebuttal /* (3000, 17, 2016/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I told the company several times, I never received any phone calls after the damage claim and before...

the time they took to reply to my damage claim. Let it be known, I filled out the damage claim online to company on the same day the incident occurred on October 20th, 2015. I was not contacted until October 31st, 11 days after I submitted my damage claim online. As far as protocols went, I filled out the damage claim online. If there were any other paperwork that needed to be addressed, I would have obliged. I was never asked to come in to fill out paperwork for my damage claim, since I already provided the information online. As it shows in the email provided by the Blue Iguanas Carwash Company, a written protocol was never asked of me. The lapse in time was reflected by the length of time that it took Blue Iguanas to respond to my online damage claim that took place on October 20th. The issue was never remedied, and I was never contacted back by the owner of the carwash. As I previously stated in my original complaint filed with the Revdex.com, when I met with [redacted] and [redacted] one week before Thanksgiving, Mr. [redacted] inspected my car in the presence of myself and [redacted] concluding that the brushes very possibly caused the scratches on the side panel, and it was less likely although possible that the brushes caused the scratch across the hood. [redacted] mentioned during that meeting that a filming process occurs for every vehicle that passes through the car wash, but the recording for my vehicle had been deleted. However, during the phone call one week after Thanksgiving, at which time [redacted] informed me that the owner did not believe their instruments caused the scratches, he mentioned that the video of my car wash was found, even though it did not exist when I spoke to him in person. This response is unacceptable as the company continues to avoid taking responsibility for these damages they have caused. In their response, they continue to highlight the lapse in time that they are responsible for, since I was never contacted by phone by them between my damage claim and their response to it. It has also has been four months since I have contacted the owner of the carwash company and have not received a reply. If you want to continue to highlight "odd" laps of time, it took one month for the Blue Iguanas Company to response to my Revdex.com complaint. I continue seeking reparations for the damages done to my vehicle by the Blue Iguanas' carwash.
Final Business Response /* (4000, 19, 2016/04/29) */
While we certainly do sympathize with [redacted] complaint, we cannot take responsibility for damage not caused by our equipment. Thank you.
Final Consumer Response /* (4200, 21, 2016/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Blue Iguanas Carwash Company continues to avoid taking responsibility for the damages their car wash has caused. Their denial of responsibility is the reason why I brought their dubious business practices to the Revdex.com. Blue Iguanas Carwash Company's response is unacceptable as the company continues providing no solution or answers to my concerns. As previously stated, when I met with [redacted] and [redacted] they concluded that the scratches on the side panel and hood were possibly caused by the brushes, but a week later they told me that it was impossible the brushes could have caused said scratches. Devin also informed me at this time that the filming of my car had been found, even though he claimed they had been deleted a week prior. Their unethical business practices need to come to light so other consumers do not use their services. I continue seeking reparations for the damages done to my vehicle by the Blue Iguanas' Carwash.

To Whom It May Concern - First our apologies for the delayed response.  I have attached the sign posted throughout our facilities that notifies customers of their responsibilities at any Blue Iguana Car Wash property.  Mr. [redacted] drives a 2006 Cadillac Escalade.  Cadillac has a...

known manufacturer defect on the 3rd brake light.  There are multiple forums of many customers who have had this issue.  It is a weak point caused by poor manufacturing.  We do not take responsibility for vehicles over 10 years of age for obvious reasons; wear and tear, the increased risk that they have had an accident that caused previous damage and issues that are unforeseen by our personnel.  We explained this to Mr. [redacted] during the investigation process and in good faith offered him a gift card for the time that it takes to complete a thorough investigation.  It is never our intention to turn away a customer if for some reason there was an issue that caused damage to a vehicle however no vehicles entering the wash prior to Mr. [redacted] were damaged nor any that entered after Mr. [redacted].  The issue is all over the internet for anyone to read up on.  We consider this a closed matter and wish Mr. [redacted] a good week.   Sincerely, Blue Iguana Management

Initial Business Response /* (1000, 8, 2017/05/02) */
To Whom It May Concern -
Mr. [redacted] washed his 2013 Kia Optima at our wash on January 21st, 2017 however did not return until the 25th of January claiming alleged damage. Typically, we ask that a customer return within 24 hours if they want...

to report damage. We had Mr. [redacted] fill out a customer contact form and did a thorough investigation and found that the damage to Mr. [redacted]'s vehicle was not indicative to the car wash, meaning that the location of the damage as well as how the damage is on the vehicle could not have been done by the wash. We cannot take responsibility for damage done prior to the customer entering the wash however we still attempt, on good faith, to offer gift cards to cover washes on us for the time we take to do the investigation.
With regards to the charges Mr. [redacted] claims we charged. We show that no additional charges were made to his credit card after 1/25/17. If he would like to send us his bank statement showing the charges we would be happy to further our investigation and get to the bottom of his accusations.
It is our opinion that this is a closed matter. We wish Mr. [redacted] well and hope that if he feels that he has been over charged he will produce bank statements that show the charges. Our merchant - [redacted] shows no such charges.
Thank you.

Initial Business Response /* (1000, 19, 2016/05/17) */
To Whom It May Concern -
We recently received a letter dated April 21st, 2016 stating that the correspondence we received has been closed as UNANSWERED however we did not receive the original documentation on this complaint. This is the first...

we've heard through the Revdex.com of this complaint. With regards to Ms. [redacted]'s complaint, the owner of the company met personally with Ms. [redacted] after a thorough investigation of her complaint and the owner explained to her that the scratch was there when she entered the wash per our surveillance footage and we were not responsible for the damage. I'm not sure why we didn't get the original correspondence but did not want this to go unanswered. Thank you.
Initial Consumer Rebuttal /* (3000, 21, 2016/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the video and it show that the scratch was not on my truck when it came in. Also I spoke with the Owner and he offered to have my truck polish and I told him that would not do anything for the scratch. He and the manager then gave me a name of a repair shop to go to see what it would coast to have the repair done, I did that on the next day and then left it for the manager and owner and I they have not contacted me after that. It is very clear that there was not scratch on my truck when I entered. I can provide a copy of the video for anyone to view.
Final Business Response /* (4000, 23, 2016/05/17) */
We do our very best to take care of our customers in all facets of our business but extra time, consideration and a lot of time is put into monitoring our wash camera footage any time there is a complaint. This is no different. Every effort was made by our manager to explain to Ms. [redacted] that the damage was not on the vehicle when it entered our wash nor was it on the vehicle when it left the wash based on the footage. We are not fans of denying customer claims but would soon be out of business if we paid for every scratch brought in by customers or in this case where damage occurred after the customer left the property and then most likely unbeknownst to her occurred someplace else and she was just unaware. She was given a copy of the footage by the manager at her request to review and when that didn't satisfy her she requested a meeting with the owner. He met her on a Friday after returning from out of town. After reviewing the footage together the owner pointed out that there was no damage wgen she entered the wash and none when she left. She admitted to the owner that she did not see the scratch she claimed we caused before she entered the wash and didn't see it after she exited the wash. As a show of good faith the owner offered to have her car buffed at our expense but refused to repaint her vehicle that even she admitted we did not do the damage. We considered this handled when she admitted that she couldn't see the damage on our surveillance footage and we tried to help her even though we didn't do the damage.
Final Consumer Response /* (4200, 25, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I said because of the camera on the exit of the car wash was at a different angle and the fact my truck is a pearl white that is why it is not seen on the exit, I offered to put my truck back in the wash to show on the exit that the scratch would not be shown and at that time I was told the cameras had been replaced. I then said if they had taken care of the before the camera's were replace I could show them there is no why it could be seen. I also stated that I stood on a ladder to test my idea out and took a picture and you could not see the scratch. I also told the owner that I agreed to disagree with him. I know when I left the car wash and went home I did not stop anywhere along the way. I got out of my truck went into the garage to get my polish for my truck and rags to wipe it down saw the scratch put the items back into the garage and went right back to the car wash.
I have also notice in there first response that they stated the scratch was on my truck on the way into the car wash, I am able to show it was not. I was also given the name of a repair shop by the manager and owner to go to find out what it would take to repair my truck and then left it with them and no response. I have know idea what it cost to polish a truck like my but I am sure it is more than $100.00.
I have been told by them that someone keyed my truck after I left. That I must have done it on my way home. I told them I would not let this go I am the first to admit when I am wrong and I am not wrong at this time. I make sure I take very good care of my truck, I know every spot and dent when it is done and how. I look as my truck as a investment and it has to be taken care of.
There customer service not good I had to contact them over and over. Left message went to the car wash. Them telling me that there is no why that my truck was damage there, the amount to correct this problem is less than $800.00. I would have thought at lest they would have called me back after I drop of the estimate to work this out but they choose not to call me.
The footage of my truck going thru the car wash was given to me before I met with the owner. When the owner did call we a month later he stated that he had not seen the video and the they no longer had a copy of it and he did not know why, I then told the owner I have a copy of the video which he seemed not to know and them I offered to meet him to show it to him and were I believed my truck was damaged in the car wash. He again said there was no way the blue rags could have pick anything up to scratch my truck the blue rags have no weight to them is what I think he said and that is impossible for that to happen there.
Maybe we could ask other car wash place what there thoughts are on this? Maybe put it out to the public to see there thoughts.

To Whom It May Concern - We will not take responsibility for the damage to your vehicle.  It is a manufacturer defect.  You need to take that up with GM.  It is a known issue.  We also do not cover vehicles over 10 years of age per our signage on the property.  This vehicle is 11 years of age.  We do consider this a closed matter as stated in our previous correspondence.  We offered the customer a gift card for the time it takes us to investigate the claim.  While we appreciate that there was damage to the vehicle, it is not our responsibility but that of the manufacturer as well as the customer based on signage on the property.  Sincerely, Blue Iguana Management