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VIESKO Quality Concrete

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VIESKO Quality Concrete Reviews (2)

To whom this concerns,Regarding the complaint by Mr*** ***, who resides at *** * *** *** ***, OR
On the day of 8/9/Viesko's dispatcher called *** *** to let him know wewere running behind on our afternoon deliveriesOur dispatcher told Mr*** wewould be
there for his yard delivery before 3:OOpmWhen our driver anived on thejobsite, he wrote his on job time as 2:34pm on his delivery ticketAll of Viesko's RediMix trucks are equipped with trackers, with that we were able to confirm that the on jobtime was in fact 2:32pmWe do allow minutes per yard as Mr*** explained.However we were on the job from 2:32pm-4:37pm that is minutesOn a yard loadthe time limit allowed is minutesThis is why our dispatchers choose to charge him 60minutes of truck time in the amount of$Mr*** called our AccountsReceivable Clerk after the pour to dispute the $truck time feeOur AccountsReceivable Clerk told Mr*** that we would be willing to send him a check backin the amount of $as we were originally late to his 1:30pm delivery requestOuraccounts receivable states that Mr*** agreed to the charge of $dollars forthe truck timeWe have mailed Mr*** a $reimbursement check (check#9755), and as our understanding this matter should be resolvedWe appreciate Mr.*** understanding that both parties are responsible for the time frames, andagreeing to go half on the cost with usWe at Viesko Redi Mix, Incpride ourselves onexcellent customer service, and hope that after speaking to our Accounts Receivable clerkMr*** received thatIf you have any questions and/or concerns please feel free tocall our office
Kayla H***Office ManagerViesko Redi Mix, Inc.(503) 393-
***Please See Attached***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

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Address: 741 Matheny Rd NE, Keizer, Oregon, United States, 97026-8760

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