Vieux Carre Apartments

Dear Ms [redacted] ***, I understand your frustration regarding the roof leak in your apartment home I am aware that our in-house maintenance staff has been out on two separate occasions to repair the roof In addition, [redacted] did a repair in August when they replaced the roof on the adjacent building (invoice attached) Unfortunately it is evident that the leak has persisted Per our discussions, we have cleaned and mildew treated the carpets in those affected areas on Thursday 11/16/and [redacted] is scheduled to replace the roof on 11/21/if the weather is permitting Once the roof is replaced, maintenance can complete the interior repairs Regarding the inspection on 10/27/17, I am sure that with all the internal and external construction happening across the property it is evident that we are under renovations This inspection was done by the renovations team to prepare a parts order for each apartment home to have renovations completed Like our annual property inspections, you receive a notice that we will be entering but no notice is left once we have been in the home (unlike when work orders are completed and the maintenance staff wants to communicate what has been done) I am sorry that this was unsettling to you Any time that you get a notice about staff entering your home, please feel free to follow up with the office if it makes you feel more comfortableDuring our last meeting on 11/14/17, we discussed your lease renewal and/or transfer to a different apartment As a valued tenant, we are glad that you have decided to stay here at District at Hurstbourne and we look forward to your continued residency Please let me know if there is anything else that we can do to assist you or make your stay more comfortableSincerely, [redacted] [redacted] *** [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Thank you for the quick response I do not mean to say that you and your staff do not take great pride in your work and the community you serve I appreciate the efforts you and your team put in Please understand that I realize domestic disputes, technical billing errors, roaches, lack of staffing, and other peoples' garbage are issues that are somewhat out of your control That said, as a tenant it is not my role to come up with solutions to community problems I understand that the lease states how the water bill is calculated I was simply alluding to the fact that this is all done without tenants clearly seeing the overall water bill This would be useful in order to trust that we are not being taken advantage of I should have been notified that there was a roach infestation when I moved in You previously mentioned, "As a free service to our tenants, we do provide [redacted] services for pest control." This means that other units (including our own) have a known issue Again, this should have been disclosed before we moved in As I also mentioned previously this is a health hazard and I do not want chemicals being sprayed in my living space "every Monday" The [redacted] representative mentioned that one treatment should last three months I am willing to give it some more time This Monday(8/10/15) the tenants below us were blocking our stairs with a domestic dispute to which the police were called There was shouting, crying, and physical violence The police arrived and were here for nearly an hour I do not feel safe in my own home and this is the second time the police have been at their residence I have video footage of this incident and also left a voice message on the communities voice mail in tandem to this written complaint We have removed all the plants and personal items from our balcony I will call to schedule the painting soon We are not the type to raise frequent complaints This is the first time we have ever had these types of issues arise while renting an apartment Respectfully, [redacted]

Again to address the complainant feeling as though we have sketchy water billing; our water billing formula is set in the lease agreement and tenants are aware of how the bills are calculated We use the RUBS system, again which most communities do use The billing is done by a third party company The community also covers a percentage of the water billing to cover the usage for common areas of water, the pool and the fitness center The complainant again refers to “marriage discount” in which after the wording has changed, I am assuming they are addressing their monthly concession? When the complainant moved in, the lease agreement states a monthly discount is to be applied After speaking with the complainants husband after the first month billing, we addressed our apology for the billing not being correct and if the monthly concession hadn’t been applied to the current billing cycle, to feel free to deduct it and we would clear up any infractions with the bill There is a current work order in for the decking to be painted leading to the complainants door We would like for the complainant to phone the office when the deck is free and clear of all plants and personal items, in order for us to paint the decking This work order was put in 8/3/by the complainant The complainant would also need to be weather mindful when scheduling with us to paint the decking As a free service to our tenants, we do provide [redacted] services for pest control The complainant was treated Monday, August 3, for roaches This could take more than one treatment but we need for the tenant to call weekly or feel free to use the service request option online in which they are familiar with in order to give [redacted] permission to enterThey do come every Monday One Morning before work, the complainants husband came into the office and spoke to my assistant and myself in regards to their neighbors disturbing them We asked that he put a complaint in writing and of course call Louisville Metro if needed and I can utilize the report I also explained he needs to make sure he is making contact with the office and during office hours They are familiar with an employee and phoning or texting her after hours isn’t protocol He stated he understood and would get us a letter Until July 7th, I hadn’t heard any further on the matter This particular evening a text was placed after hours to a staff member from the complainant regarding the neighbor My staff phoned me and I asked they leave a message on the emergency line so I can have a tracking of it The emergency line was phoned by the occupants, I called Louisville Metro to come out to the unit of disturbance and have heard no further complaints of disturbance since July 7th The tenants must notify us if this has continued, otherwise we have no idea it is occurring and cannot be held liable for the issue I spoke to the complainant on the morning of August 1, in regards to the trash compactor The tenants that live within the community simply are not putting their trash into the compactor and compacting it This mainly happens over the weekend and/or evening after hours and if it does, maintenance takes care of the following morning as it is a priority This is not an everyday occurrence We have been charging $per bag to the tenants who cause the back up I did ask the complainant if he had any suggestions to fix the matter, I would be more than willing to hear them and he had no suggestions The staff works hard daily to keep the grounds well-kept and clean Our staff works very hard at this community and takes great pride in our jobs to make tenants enjoy their stay here Thank you for your time, [redacted] District at Hurstbourne Property Manager Vieux Carre Dr P###-###-#### F#-###-####

In regards to the complaint, there are several misleading and statements made in the claim There was no contact to home office made by the tenant The tenant also never considered to switch units, merely asking to be let out of the lease without time to resolve the issueIn regards to handling this case of squirrels being in the wall, we have contacted the Department of Code as well as [redacted] We followed the guide lines to which code advised as well as the professional animal removal specialist We have set traps and observed the exterior of the building to patch and repair any holes which was advised by both parties we have reached out to The Department of code and regulations did come out and observe the exterior of the building and stated the repairs were done effectively and there were no other areas to repair at the time The building was cleared for observation Maintenance has been in to observe the unit and various hours with no noise nor activity We are confident we are working to resolve the issue via guidance from the two professional services we reached out to Thank you, [redacted] , Community Manager District at Hurstbourne

This is in response to complaint # [redacted] by [redacted] *** I am sorry to hear that you were so unhappy living at District At Hurstbourne. I am curious why you chose to renew your lease after your first lease term. You were obviously pleased with your apartment because you... moved in and stayed for two years. I also recall that on your notice to vacate, your reason for moving was a “change in marital status” not “management related.” The office was very aware of your apartment’s challenge with roaches. Our contracted pest control company was attentive to your pest issue on almost a weekly basis from January 2016 to May 2016. Unfortunately pests like roaches are apartment specific and attracted by the level of cleanliness in the home. [redacted] tried multiple types of treatment, both baiting and spraying. When your apartment became a regular address on the treatment list, it was inspected to see if the problem was building wide or apartment specific. None of the other residents in the building reported a problem. In an effort to rid your apartment of roaches, [redacted] treated the whole building on 3/7/16 and 4/4/16. After the treatment on 4/4/16 a building inspection was made finding no evidence of a roach infestation in the building, in your apartment or otherwise. Since that inspection, [redacted] records show that the only pest control preformed in the [redacted] building has been a single treatment for ants. In a review of our written call/message logs we do not see any records of messages from you to discuss your move out or the remaining balance on your account. If you would like to provide a phone number that these calls were made from we can pull the recorded messages. The only communications we have received on your behalf have been from an attorney informing us that you are including us in your bankruptcy. This information was copied to the company that handles our collections. We are not aware of any attempts to collect a debt from you, only the other individual on the lease. If you would like to discuss your balance, we can provide you with pictures from your move out showing the damages and the level of cleanliness in the apartment that you occupied. [redacted] Assistant Property Manager Management Team | District At Hurstbourne9811 Vieux Carre Dr | Louisville, KY 40223Office ###-###-#### | Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.

Ms [redacted] first toured our property on 3/7/with one of our leasing consultants, ***She was interested in our 1BR sq ft floor planShe revisited the property on 3/15/and toured with the assistant manager, MindyAt that time, we no longer had the sq ft floor plan available and only had one sq ft floor plan availableMs [redacted] stated that she was on her way to work and didn’t have time to complete the application that [redacted] had given her but that she would drop it off the following dayThe assistant manager stressed to Ms [redacted] that this was the only BR apartment still available and informed her that leaving her deposit and application fees would secure the apartment and she could drop off her application the following dayThe following day she did come into the office and spoke with [redacted] and toured the apartment one more timeThe assistant manager assumed that she turned in her application at that time [redacted] continued to reach out to Ms [redacted] regarding any questions and about the timing of her applicationWhen Ms [redacted] called late in the day on Friday 3/17/17, we were surprised to hear her express that she wished to cancel her applicationAt that point we needed to find out from the corporate office what action needed to be taken regarding the money she had applied to hold an apartmentChecks are not cut from our local office but the corporate office in Nashville TNMs [redacted] came by in person on the following day (Saturday)We returned her $deposit check at that time and again expressed to her that the decision makers for this matter would not be available until Monday but that we would have an answer for her at that timeOn Monday we processed her refund and verified the address in which Ms [redacted] would like the check to be sent toWe consider this matter fully resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I disagree with the claim that the $application fee was to hold an apartmentThat was never written or verbally expressed to meNonerheless I find that this resolution is satisfactory to me because I have received a full refundThis complaint is resolved
Regards,
*** ***

In regards to the customers complaint:
The customer states that amenities included in rent are not open. We do not charge separately to use the amenities here at our community. The only amenity lacking usage is our pool due to lack of a lifeguardIt is the law to have a certified guard
on site when the pool is open and we otherwise cannot open without one We have taken many measures to ensure we have a lifeguard including but not limited too; Numerous Craigslist ads, informing the YMCA and Health Department we are hiring, multimedia web site, and other options as well
Our community does not provide sketchy water billing. The way the water billing is calculated is clearly stated in the lease agreement and is on the monthly Velocity billing statement. We are utilizing a RUBS billing system in which many communities use and most tenants are familiar with
During the application process, we bill $per married couple and $per otherwise applicant There are no further marriage discounts and I have checked the billing ledger of the complainant and no concessions have been applied to the account for this matter.
Thank you for your time in this matter
*** ***
District at Hurstbourne
Property Manager
Vieux Carre Dr
P###-###-####
F#-###-####

The complainant is correct that they only signed a month term However, it is stated in the lease, there is a day Notice to Vacate the premises and one was never submitted on behalf of the tenant. We often have residents with short term leases that extend or even go month to month,
in which we cannot assume tenants are moving just because of signing a short term lease A renewal notice was sent to the door of the tenants as well, which encourages them to give a notice to vacate of days if they are not planning on staying. Mr*** also forward me an email between himself and staff member in which he states rg his lease option: “month open to extend if needed“ It clearly states there may be intent to renew or stay longer at some point to leave the lease open. We cannot assume someone is moving
We did transfer the tenants after the pest control issue in the first unit and acquired the cost to have the furniture transferred for them. The second unit, the washer and dry was moved for them on the second day of transfer, unfortunately it wasn’t hooked up for them and we did rectify the issue and clean up the water.
It is unfortunate that our lifeguards did have to resort to going back to college and there is a grave shortage of lifeguard talent in the areaWe have notified tenants early, offering jobs, offering swimming at sister properties and even have provided this tenant with knowledge of the job as he stated his wife may be interested in the position, posted on social media and Craigslist unlimited times we were looking. It is against code for us to have our pool open in Jefferson county without a certified lifeguard.
Our lease states we do not accept verbal notices. We have a form available in all desks for any tenant to fill out if they want to give notice to vacate and would easily have been made available for the tenant had they needed one or mentioned moving.
The leases are here in the office and tenants have never been denied a copy. I offer both spouses a copy the same date and both declined me to give them one Mr*** actually stated he never read the lease as he was eager to go swim and just signed it real quick.
I have never stated to a resident that “ I did not care and it was a tenants problem”. This is not my personality. I very much take pride in my job and keeping tenants treated fairly by using the lease and treating everyone the same. I did tell him I’m sorry he chose not to read the lease but these details are stated in the lease as to how to terminate.
Thank you for your time.
*** ***
District at Hurstbourne
Property Manager
*** *** *** Dr
P###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The management of this community has been very unprofessional in my opinion. I've spoken to Jamie on the phone and in person. On 12/9/2015 We sat at her desk discussing this issue with the email in front of her on the screen. It had been sent to both her and [redacted]. She stated that it had been forwarded to her from them and that their general manager would contact me (This has never happened).  I have never been offered and alternate unit or any other concession by this company for my inconvenience. I am shocked that they would even state that I didn't ASK for another unit?? I chose my apartment based on the interior and location of the unit, otherwise I would have looked elsewhere. No one moves into an apartment and expects to deal with a wild animal in the wall. No one should be expected to tolerate this, especially when their paying good money for a "Newly Renovated" apartment that should have been inspected before leasing to someone. I have issued several repair request for this specific issue only to have it continue on. This matter has become insanely redundant at this point. I will have to pursue other remedies for relief on this issue. Thank you for your assistance.
Regards,[redacted]

Dear Ms. [redacted], I understand your frustration regarding the roof leak in your apartment home.  I am aware that our in-house maintenance staff has been out on two separate occasions to repair the roof.  In addition, [redacted] did a repair in August 2017 when they...

replaced the roof on the adjacent building (invoice attached).  Unfortunately it is evident that the leak has persisted.  Per our discussions, we have cleaned and mildew treated the carpets in those affected areas on Thursday 11/16/17 and [redacted] is scheduled to replace the roof on 11/21/17 if the weather is permitting.  Once the roof is replaced, maintenance can complete the interior repairs.  Regarding the inspection on 10/27/17, I am sure that with all the internal and external construction happening across the property it is evident that we are under renovations.  This inspection was done by the renovations team to prepare a parts order for each apartment home to have renovations completed.  Like our annual property inspections, you receive a notice that we will be entering but no notice is left once we have been in the home (unlike when work orders are completed and the maintenance staff wants to communicate what has been done).  I am sorry that this was unsettling to you.  Any time that you get a notice about staff entering your home, please feel free to follow up with the office if it makes you feel more comfortable. During our last meeting on 11/14/17, we discussed your lease renewal and/or transfer to a different apartment.  As a valued tenant, we are glad that you have decided to stay here at District at Hurstbourne and we look forward to your continued residency.  Please let me know if there is anything else that we can do to assist you or make your stay more comfortable. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
[redacted]
 
Thank you for the quick response.  I do not mean to say that you and your staff do not take great pride in your work and the community you serve.  I appreciate the efforts you and your team put in.  Please understand that I realize domestic disputes, technical billing errors, roaches, lack of staffing, and other peoples' garbage are issues that are somewhat out of your control.  That said, as a tenant it is not my role to come up with solutions to community problems.
 
I understand that the lease states how the water bill is calculated.  I was simply alluding to the fact that this is all done without tenants clearly seeing the overall water bill.  This would be useful in order to trust that we are not being taken advantage of.
 
I should have been notified that there was a roach infestation when I moved in.  You previously mentioned, "As a free service to our tenants, we do provide [redacted] services for pest control." This means that other units (including our own) have a known issue.  Again, this should have been disclosed before we moved in.  As I also mentioned previously this is a health hazard and I do not want chemicals being sprayed in my living space "every Monday".  The [redacted] representative mentioned that one treatment should last three months.  I am willing to give it some more time.
 
This Monday(8/10/15) the tenants below us were blocking our stairs with a domestic dispute to which the police were called.  There was shouting, crying, and physical violence.  The police arrived and were here for nearly an hour.  I do not feel safe in my own home and this is the second time the police have been at their residence.  I have video footage of this incident and also left a voice message on the communities voice mail in tandem to this written complaint.
 
We have removed all the plants and personal items from our balcony.  I will call to schedule the painting soon.
 
We are not the type to raise frequent complaints.  This is the first time we have ever had these types of issues arise while renting an apartment.
 
Respectfully,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In regards to the first issue of the pool closure:  "We do not charge separately to use the amenities here at our community."
This is not an acceptable resolution because it assumes that my rental payments have nothing to do with the pool amenity.  Our deciding factor for moving into the District at Hurstbourne (aka Vieux Carre Apartments) was access to the pool.   Also at times other "amenities" have been unavailable for use such as the trash compactor.  In regards to the water billing issue: "Our community does not provide sketchy water billing."I would assume that the pool's water is somehow included in the water usage for the community?  Perhaps making the community water bill publicly available TO THE COMMUNITY would help alleviate some of the "sketchiness" surrounding the "RUBS Billing System".In regards to the marriage concession: "There are no further marriage discounts and I have checked the billing ledger of the complainant and no concessions have been applied to the account for this matter."A discount of $88/month is applied AFTER we receive our bill each month.  In July this discount was not applied and late fees were assessed.  This seems to have been a clerical error and was reversed.  However, it seems like a "marriage discount" should be applied BEFORE the bill is sent out in order to avoid these errors/conflicts.Other issues brought to the attention of the District at Hurstbourne Staff include:
Peeling paint/loose boards on deck - We were told when we moved in on May 17 that this would be taken care of promptly.   It is now months later and nothing has been done.
Roaches - although their contractor has sprayed we are still finding living roaches in our apartment.  I am allergic to these insects stool and it is a health issue.
Loud neighbors - we have made several complaints that the tenants below us have domestic disputes and play their music loudly past "curfew" though nothing has been done to resolve the issue.
Overflowing trash - On several occasions trash has piled up near the compactor (see attached).  Although $50 fees have been assessed to community members trash still continues to pile up near the compactor.  This is embarrassing to say the least. 
Thank you for your time and attention to these matters.
Regards,
[redacted]

Ms. [redacted] first toured our property on 3/7/17 with one of our leasing consultants, [redacted]. She was interested in our 1BR 800 sq ft floor plan. She revisited the property on 3/15/17 and toured with the assistant manager, Mindy. At that time, we no longer had the 800 sq ft floor plan available...

and only had one 850 sq ft floor plan available. Ms. [redacted] stated that she was on her way to work and didn’t have time to complete the application that [redacted] had given her but that she would drop it off the following day. The assistant manager stressed to Ms. [redacted] that this was the only 1 BR apartment still available and informed her that leaving her deposit and application fees would secure the apartment and she could drop off her application the following day. The following day she did come into the office and spoke with [redacted] and toured the apartment one more time. The assistant manager assumed that she turned in her application at that time. [redacted] continued to reach out to Ms. [redacted] regarding any questions and about the timing of her application. When Ms. [redacted] called late in the day on Friday 3/17/17, we were surprised to hear her express that she wished to cancel her application. At that point we needed to find out from the corporate office what action needed to be taken regarding the money she had applied to hold an apartment. Checks are not cut from our local office but the corporate office in Nashville TN. Ms. [redacted] came by in person on the following day (Saturday). We returned her $199 deposit check at that time and again expressed to her that the decision makers for this matter would not be available until Monday but that we would have an answer for her at that time. On Monday we processed her refund and verified the address in which Ms. [redacted] would like the check to be sent to. We consider this matter fully resolved.

Again to address the complainant feeling as though we have sketchy water billing; our water billing formula is set in the lease agreement and tenants are aware of how the bills are calculated.  We use the RUBS system, again which most communities do use.  The billing is done by a third party company.  The community also covers a percentage of the water billing to cover the usage for common areas of water, the pool and the fitness center.
The complainant again refers to “marriage discount” in which after the wording has changed, I am assuming they are addressing their monthly concession?  When the complainant moved in, the lease agreement states a monthly discount is to be applied.  After speaking with the complainants husband after the first month billing, we addressed our apology for the billing not being correct and if the monthly concession hadn’t been applied to the current billing cycle, to feel free to deduct it and we would clear up any infractions with the bill.
There is a current work order in for the decking to be painted leading to the complainants door.   We would like for the complainant to phone the office when the deck is free and clear of all plants and personal items, in order for us to paint the decking.   This work order was put in 8/3/2015 by the complainant.  The complainant would also need to be weather mindful when scheduling with us to paint the decking.  
As a free service to our tenants, we do provide [redacted] services for pest control.  The complainant was treated Monday, August 3, 2015 for roaches.  This could take more than one treatment but we need for the tenant to call weekly or feel free to use the service request option online in which they are familiar with in order to give [redacted] permission to enter. They do come every Monday.  
One Morning before work, the complainants husband came into the office and spoke to my assistant and myself in regards to their neighbors disturbing them.  We asked that he put a complaint in writing and of course call Louisville Metro if needed and I can utilize the report.  I also explained he needs to make sure he is making contact with the office and during office hours.  They are familiar with an employee and phoning or texting her after hours isn’t protocol.  He stated he understood and would get us a letter.  Until July 7th, I hadn’t heard any further on the matter.  This particular evening a text was placed after hours to a staff member from the complainant regarding the neighbor.  My staff phoned me and I asked they leave a message on the emergency line so I can have a tracking of it.  The emergency line was phoned by the occupants, I called Louisville Metro to come out to the unit of disturbance and have heard no further complaints of disturbance since July 7th.  The tenants must notify us if this has continued, otherwise we have no idea it is occurring and cannot be held liable for the issue.
I spoke to the complainant on the morning of August 1, 2015 in regards to the trash compactor.   The tenants that live within the community simply are not putting their trash into the compactor and compacting it.  This mainly happens over the weekend and/or evening after hours and if it does, maintenance takes care of the following morning as it is a priority.  This is not an everyday occurrence.   We have been charging $50 per bag to the tenants who cause the back up.  I did ask the complainant if he had any suggestions to fix the matter, I would be more than willing to hear them and he had no suggestions.   The staff works hard daily to keep the grounds well-kept and clean.  
Our staff works very hard at this community and takes great pride in our jobs to make tenants enjoy their stay here. 
Thank you for your time,                                     �...⇄ /> [redacted]
District at Hurstbourne
Property Manager
9811 Vieux Carre Dr.
P. ###-###-####
F. ###-###-####

In regards to the complaint, there are several misleading and false statements made in the claim.  There was no contact to home office made by the tenant.  The tenant also never considered to switch units, merely asking to be let out of the lease without time to resolve the issue. In...

regards to handling this case of squirrels being in the wall, we have contacted the Department of Code as well as [redacted].  We followed the guide lines to which code advised as well as the professional animal removal specialist.
We have set traps and observed the exterior of the building to patch and repair any holes which was advised by both parties we have reached out to.
The Department of code and regulations did come out and observe the exterior of the building and stated the repairs were done effectively and there were no other areas to repair at the time.  The building was cleared for observation.
Maintenance has been in to observe the unit and various hours with no noise nor activity.  We are confident we are working to resolve the issue via guidance from the two professional services we reached out to.
Thank you,
[redacted],
Community Manager
District at Hurstbourne

This is in response to complaint #[redacted] by [redacted] I am sorry to hear that you were so unhappy living at District At Hurstbourne.  I am curious why you chose to renew your lease after your first lease term.  You were obviously pleased with your apartment because you...

moved in and stayed for two years.  I also recall that on your notice to vacate, your reason for moving was a “change in marital status” not “management related.” The office was very aware of your apartment’s challenge with roaches.  Our contracted pest control company was attentive to your pest issue on almost a weekly basis from January 2016 to May 2016.  Unfortunately pests like roaches are apartment specific and attracted by the level of cleanliness in the home.  [redacted] tried multiple types of treatment, both baiting and spraying.  When your apartment became a regular address on the treatment list, it was inspected to see if the problem was building wide or apartment specific.  None of the other residents in the building reported a problem.  In an effort to rid your apartment of roaches, [redacted] treated the whole building on 3/7/16 and 4/4/16.  After the treatment on 4/4/16 a building inspection was made finding no evidence of a roach infestation in the building, in your apartment or otherwise.  Since that inspection, [redacted] records show that the only pest control preformed in the [redacted] building has been a single treatment for ants.  In a review of our written call/message logs we do not see any records of messages from you to discuss your move out or the remaining balance on your account.  If you would like to provide a phone number that these calls were made from we can pull the recorded messages.  The only communications we have received on your behalf have been from an attorney informing us that you are including us in your bankruptcy.  This information was copied to the company that handles our collections.  We are not aware of any attempts to collect a debt from you, only the other individual on the lease.  If you would like to discuss your balance, we can provide you with pictures from your move out showing the damages and the level of cleanliness in the apartment that you occupied.  [redacted]Assistant Property Manager Management Team | District At Hurstbourne9811 Vieux Carre Dr | Louisville, KY 40223Office ###-###-#### | Fax: ###-###-####[redacted] [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
  There was no offer in the response, therefor I am leaving Aug-31-15. I am still a dissatisfied customer. I will never use district at Hurstborne again or recommend to my colleges. This has been submitted in writing on the Districts form for leaving.