View 202

I am rejecting this response because: Many parts of the response were not factualIt wasn't until October 18th conversation that I threatened to report restaurant to Revdex.comI was not aggressive to the manager on duty in previous conversation around October 4thI was told my credit card was already sent out! So, I accepted manager on duty's word during this Oct 4th conversation re: restaurant's policy to send card to Sacramento 1st and then Sacramento to send to my home addressI wasn't aware of any other policy since I've never been privy to the restaurant's policy manual!Since my complaint to Revdex.com on Oct 18, American Express fraud prevention dept called to verify a transactionIt turns out there were several in person charges between Oct 3-throughout California, starting in Northern CaliforniaSo, I've cancelled my cardBased on location of charges, I can only assume someone obtained my card between time in restaurant safe to its trip to SacramentoClearly it was manager on duty's mistake to send out card but the entire incident was made far worse by manager *** attitude and approach

It is the policy of our restaurant to not give out a lost credit card to a guest unless they can provide a form of identification that matches the name on the credit cardThere was a misunderstanding on one of the managers part of the policy, which also includes that we do not mail the
informationAfter talking with the manager on duty that mailed the card, they stated that the guest was very aggressive and felt obligated to mail the card upon threats of slandering the business online and via Revdex.comThe guest then called the restaurant on 10/18/asking where the card was - to this point I had not been informed of the situation so I stated our policy to which the guest became very upset and aggressive to the point to which I felt obligated to hang up the [hone due to profanity and aggressionThe guest called back and I asked if we were going to be able to have a conversation - to which he agreedWhen he was able to calm down and explain the situation I informed him that although our policy was to not send the card in the mail I was unable to find it in our safe which indicated that it had been mailedWhen the guest asked about why it was sent to Sacramento I tried to explain that all my manager was trying to say was that all mail in Redding, CA is diverted to Sacramento first before going to their destination via the United States Postal Service, and not that we have an office in Sacramento to which the card had been sentAt this point there was nothing more we could do for the guest, and I urged him to contact his credit card company to suspend the card until he either found the card or knew of its whereaboutsWe did everything in my power to help the guest with his situation get his card - and unfortunately can never have proof if he has his card with him or not, which is why it is our policy, and has been reiterated to all management staff our policy and why we hold strong to that policyI hope the guest obtains his card without and issues - but I can assure anyone that we take lost cards very serious at our restaurant and normally shred a card after hour of being in our safe without someone coming to claim it