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Review: I took my daughters wedding dress to this dry cleaners because they advertise they can restore badly stained wedding dresses and preserve them. They said they specialize in restoring antique wedding dresses and can in most cases get the stains out. My daughter had a slight yellowing on the lace on the top of her wedding dress that was only one year old. We took it in and they said they thought they could restore it for $200 . They immediately charged $150 to our credit card and said they would charge the remainder when we picked it up. The explained it cost so much because they took great efforts and time in removing the stain. That price tag would have been worth it but the dress is done and it looks absolutely no different than when we took it in. I have no problem in paying them some money for their time in whatever they did but I feel like I was taken to the cleaners on this one. I feel like they took advantage of this situation and would like a partial refund. Hoping you can help.Desired Settlement: Partial refund. Paid $200 and would like at least $100 credited to my card.

Consumer

Response:

To whom it may concern.I would like for my complaint to be considered resolved. complaint #[redacted]I think there was a misunderstanding between the dry cleaners and myself.The dry cleaner forwarded a picture of the cleaned dress that looked " exactly" like how it was when we took it in. (yellowing around the top lace) I think what could have happened is they forwarded in their e-mail the before and not the after picture of the wedding dress. When we drove from San Diego to Irvine to pick it up, to my surprise it was way better than what the picture looked like. I think this place is pricey, but in the end they did satisfactory job in cleaning the wedding dress. No refund is no longer requested.Thank you[redacted] 858-[redacted]