Viggle.com

Hello,
Below is a list of accounts registered on Viggle using the same IP address, home address, and mobile number. More than one account has the name [redacted] and same DOB. There are 10 accounts. This is a violation of our Terms of Use. We will not reply to another correspondence regarding this matter.
 
[redacted]
Sincerely,
 
Jennifer M[redacted]
VP, Customer Service
Viggle, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: they never gave an actual answer. Just the same runaround as via phone and email. They see they're [redacted] page, [redacted], and emails but can't seem to care to give a straightforward answer to all of us users... ARE ELECTRONIC REWARDS EVER COMING BACK N IF SO WHEN? that's all we want to know.  Gift cards are few n far between, not everybody needs or can use books music or movies. They're advertising electronics and gift cards!  Don't advertise if your not going to deliver! That's false advertising.. Viggle says they're leaning towards digital media but advertise for it all.. We as users should be given a courtesy of a straightforward answer as everybody is asking.  Its good and honest business sense to the users who generate a heir revenue n give them paychecks! It may be a free app but we've invested our time and our data to keep them in business! Just man up and give us ALL a real answer... One word. YES or NO.... Not that hard!!!

 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Like I said in the past there can be multiple accounts if there are multiple people in the house. Each account had a separate owner. My wife, my child and myself. We did purchase points to go towards one account in draft day.com only because hey took away all the rewards. You can check for yourself. There were no rewards for over six months in the reward section of village so my son told me that I could use his points to add money to my draft day account. So never did I own more than 1 account. This response angers me more than if they just said no they just dropped me for no reason bc it shows their guilt 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
As indicated in our previous reply, there was a clear violation of our Terms of Use and the accounts were canceled.  Because we are a rewards program, it is necessary for us to have strict policies related to multiple account use.  We do not make any exceptions to these policies and Terms of Use. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Only four are from my house and yes we have all used others devices since we frequently visit one another. The homes of the other locations do not have wifi so when we visit them with ipod and ipads we need their devices to log us in. At our home their Verizon devices do not have great reception so we have to log them in. We are an att home. Our wifi Internet doesn't allow for that many devices or it will crash as we have found out. All of this could have been explained if asked. I can see what you are saying but that is not what we are doing. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I cashed out points I earned performing tasks that this company stipulates for a 25$ giftcard for groupon. Well groupon website says that the code I was sent isnt valid. Thay will not return my emails. Only automated emails thatsay they will be in touch in 7 days. I never hear from them.Desired Settlement: I just want what I purchased

Business

Response:

Hello,

Thank you for forwarding [redacted]t's complaint to us for response and resolution.

[redacted] had been emailing us from the email address [redacted]. He emailed us on December **and **from that email address. We did not have an account in our system registered with that email address so we could not locate his account.

He replied to one of our emails with the correct email address today and we sent him the gift card number and PIN code for his Groupon reward redemption. This should resolve his concerns.

Regards,

Review: My issue with the company is what I believe to be an invalid termination of my and my wife's accounts. The company lets you acquire points by checking into and watching TV shows. We have been using their service for a couple of years now with no problems. We have accumulated and cashed in smaller amounts along the way. But two weeks ago the points were coming through their app at a higher rate and we took them. You are allowed a total of 6000 points daily and if you happen to reach that you can't get more until after midnight. On the night of 9/** or should I say the time after midnight on Sunday early a.m. we were getting a lot of 50/75 point windows. They just kept coming so we clicked on them until it stopped counting so we realized we must have reached 6000 points. So all day 9/** we didn't check into shows. No where in their agreement says we can't click on too many windows just a 720 minute limit and of course those 6000 points. We then tried to log on Monday after midnight Sunday and received points. We went to bed and got up in the morning to log on and it said our accounts were inactive. I tried to reach them as well as my wife trying. After numerous attempts they responded saying we were terminated for fraud or electronically stealing points. It's taken me over an hour just to write this never mind anything else in computer. They never said we couldn't take the points they offer and that's all we did. My wife and I have acquired almost 820,000 points which we were letting amass to use for grand children's Christmas. After redeeming points before we never expected an issue! Big mistake!!! My wife's account at [redacted] is the other account. We are just two regular people who watch a lot of TV and saw a way with an advertised company to earn a little cash for something we enjoy. TV. I told them look back in our records,every week is the same. We watch the same shows all the time. It just seems to me like they waited until we acquired a lot of points then made up a way to take them away so they wouldn't have to pay us. By the way this particular day if you figure the combined points it totals about $6.00! Pretty sad. I think if I were able to take them illegally I would have started a pattern a long time ago for a lot more than an extra $6.00. Could you help us? Now they have blocked my wife on their [redacted] page so she can't warn anyone of their tactics!!! We did nothing wrong! We watched the shows, played the football games and enjoyed it all. This just seems like Corporate America taking advantage of the little guy!!Desired Settlement: We would like our accounts and points put back in full and an apology for calling us thieves so we can continue to play and earn!1

Business

Response:

Hello,

Thank you for forwarding [redacted]'s Revdex.com complaint to us for response and resolution.

We reactivated [redacted] Viggle accounts. They can log in and redeem their point balance for rewards at this time. We recommend that they use the FAQs and Terms and Conditions pages within Viggle to understand Viggle's policies instead of relying upon "tips and tricks" they read in the user forums. Going forward, if activity on either of their accounts is deemed to be a violation of our Terms of Use, the accounts will be deactivated and we will not restore them under any circumstances.

We will not be restoring [redacted]'s access to comment on our [redacted] page. Although we’re more than willing to allow constructive criticism about Viggle on our page, spamming our posts with duplicative comments, slandering/accusing Viggle of trying to take advantage of its users and making other fans feel uncomfortable for voicing their opinions is not acceptable.

Thank you,

Vice President, Customer Service

Viggle, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They restored our accounts without apologizing but I guess we can deal with that! Again we did nothing wrong and will not in the future!!

Sincerely,

Review: Im constantly sending Viggle emails about either not being able to check into their shows they have advertised or not receiving the correct amount of points for a show they have advertised. In the begining I received a form email saying that I couldnt be checkec in for more than 12 hrs(which I wasnt) or receive more than 6000 points a day(never received anywhere near that mount). Now that I have started Viggling again I have had 2 nights where I didnt receive the right amount of credit that they advertised for certain shows and now I cant check into anything at all. Ive tried emailing them again and I receive no response at all.Desired Settlement: I would like to have my points given to me that I have earned

Business

Response:

Dear [redacted],

Thank you for forwarding [redacted]'s Revdex.com complaint to us for response.

Viggle is a loyalty program that rewards users by giving them points for watching television and performing certain engagements on the app. Viggle does not charge consumers any amounts for downloading or using the application.

I reviewed [redacted]'s email history to us and found that we have replied to every email she sent us within 48 hours. I also reviewed our team's replies and they were accurate.

In reading [redacted]'s emails, it does seem that [redacted] may be confused about where to view her Point History. In the latest emails to us, she has written that she did not receive points, but we do see the points she is missing in her Point History.

Our last reply to [redacted] was on May **, 2013. We replied to her twice that day, once at 1:21 pm ET and then again at 2:28 pm ET.

Please let us know if there is any further assistance we can provide to you.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Viggle publicly advertizes on its website that it offers gift cards and products for which their points can be used. Over the last few months to weeks, however, Viggle has completely removed all physical "rewards" from their "rewards" catalogue; only digital rewards such as songs (which require an insane number of points to the dollar anyway). The website still states physical rewards are available and all attempts made by myself and many others I know to Viggle have gone unanswered. I and MANY of the consumers (if not most) have used Viggle for its advertised purpose - to be "rewarded" for watching TV and ads. Now we (the majority) are left with hundreds of thousands or millions of points that cannot be used (we have no need for digital "merchandise" and Viggle has held all along that they also offer physical rewards ranging from gift cards to ipads) that we have been saving for years over countless days of checking into Viggle and watching ads. This is false advertising and fraud.Desired Settlement: Viggle puts gift cards and physical merchandise worth money (as they claim) back into the rewards catalogue.

Business

Response:

Dear [redacted], Thank you for forwarding [redacted]’s Revdex.com complaint to me for response and resolution.Viggle is a loyalty program that rewards users by giving them points for watching television, listening to music and performing certain engagements on the app. Viggle does not charge consumers any amounts for downloading or using the application.We have thousands of movies, TV shows, eBooks, audio books and music tracks available in our Viggle rewards catalog and on vigglestore.com. The points required to redeem these rewards are published and consistent. We release a limited quantity of gift cards for customers to redeem with points each night, when inventory permits. Our customers may also use points to enter many different sweepstakes for cash and electronics.I searched for an account with the email address [redacted] but was not able to locate an account registered with that email address in our system. There is also not any history of an email from that address sent to us in our Customer Support email management platform. As a result, I cannot validate that [redacted] has contacted us previously. Every email we receive is replied to within 24 hours.Assuming [redacted] is a Viggle customer, she would have had to agree to our Terms and Conditions when she registered. Our Terms and Conditions state: You may redeem your points for merchandise, gift cards, sweepstakesentries, instant win plays, offers or other rewards listed in our RewardsCatalog, while supplies last. To redeem points in your Viggle account for areward, visit our Rewards Catalog at any time. The Rewards Catalog contains thecurrent list and description of available rewards, as well as the number ofpoints necessary to obtain each reward. We reserve the right to change the RewardsCatalog without notice, and we do not guarantee the availability of anyparticular reward.We truly regret that [redacted] is not satisfied with the current rewards catalog. We will continue to experiment with our rewards catalog to find the right balance to satisfy all of our customers. Our digital rewards are highly popular and compatible with the Viggle’s company mission of making entertainment more rewarding. Regards, Jennifer M[redacted]VP, Customer ExperienceViggle

Review: I have sent 5 emails starting on 11/**/2013 and have had not one response my last email was this morning 11/**/2013. I also called the headquarters this morning and was told that there is no support phone number that can help me and that they are overwhelmed with issues. She said that there was no one to help that she could direct me to. This is an App that did an update and since the update I have not been able to get logged into the app and use it. Thus, I am losing out on thousands of points per day that can be traded for goods.Desired Settlement: I would like to be contacted and told what is going on, and how to fix it!

Business

Response:

Hello,

Thank you for forwarding this complaint to us for response and resolution.

We replied to an email from [redacted] on November ** at 4:22 pm.

We also replied to another email today, November **.

Viggle is a free app, and as such, we have limited Customer Service resources. We also must reply to emails in the order in which they were received. We replied to [redacted] multiple emails accordingly.

If [redacted] cannot sign into Viggle, we believe there may be an issue with the device she is using. We included troubleshooting instructions in the email we sent today. We also have troubleshooting instructions in the FAQ section of our website. If [redacted] still cannot sign into our application on her device, we recommend that she contact her device manufacturer for help in restoring the settings on her device.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 9818057, and have determined that my complaint has NOT been resolved because:

There was one reply regarding my server issues that I recieved after this was sent, I still have not recieved replies to emails taht I sent regarding my point balance. The emails about my point balance was send much earlier then the one sent this morning so replying in order does not really apply as I got a replay to email 5 but not 1,2,3 or 4

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Christina [redacted]

Business

Response:

Hello,

[redacted] received a point adjustment of 2,500 points on November 22, 2013. This point adjustment was issued to customers who reported experiencing problems with points as a result of our software update on November 20.

This 2,500 point adjustment more than covered any discrepancy [redacted] reported with her point balance.

We would be happy to cancel [redacted] Chavers' account per her request. She can also use the "Cancel" button that is located in the Viggle Settings.

Regards,

Jennifer Mullen

Review: When I try to sign into Viggle's app I et a message saying invalid email/password combo. I am using the right information to sign in.Ive contacted Viggle's cs twice for help to this problem since 1/**/14

and have not received any response from them. I have uninstalled and shut the phone off waited hrs to turn phone on again and reinstalled many many times and this does not resolve the problem.Desired Settlement: An email stating what to do to fix this problem.

Business

Response:

Hello,

Thank you for forwarding [redacted]'s complaint to us for response and resolution.

Our Customer Service team is currently corresponding with [redacted]. She is sending us emails but the emails are blank. There is no text in the email when she replies to us.

She may not be entering her information to us properly in the Customer Service web form.

We believe that [redacted] needs to download the most current version of Viggle in order to sign in. If she is using an outdated version, she will not be able to sign in.

Regards,

Review: Viggle.com runs an online rewards program that allows you to earn points while checking into shows on your cellphone/tablet or other device. You can then redeem those points for products or giftcards WHEN THEY HAVE THEM or digital rewards which can be purchased elsewhere cheaper. This company decides when they want to "ban" someone and does so without any good reason other than (you have violated the terms of agreement). They have banned me & my family from accessing the App and redeeming our points. I do not believe we have violated any terms and cannot get the company to answer any emails as to WHY and WHAT. (By the way, that is the only way to contact them unless you have twitter. And they do ban people from their twitter too). We are 5 separate people, who do not max out on the number of daily points to be earned and who rarely get a giftcard. All totaled we have about $500 or more in points (since they doubled the number of points needed for redemption this month) that can no longer be redeemed because they have shut us out. And then there are the bonus points we were due that were to be paid out during the month that are probably not being credited to us. In addition, I do believe they have catered their giftcard release to the west coast - as they were releasing 2 out of 3 cards a night at midnight or after - even as late as 2am ET. These giftcards are released at various times, that you need to keep refreshing the app just to catch them. THEY LAST ONLY 1 MINUTE EACH. However, by doing this, they keep their customers engaged in the APP which they can they go back and show their clients who pay to advertise. They now appear to be in a money crunch and this must be the way to reduce their debt - eliminating people and their points for no good reason, raising the number of points need for redemption and and making it hard for people to redeem their points for giftcards.Desired Settlement: If Viggle still wants to ban me for a "supposed violation that is not specific" - then I cannot do anything about that but I would like all our bonus points to be added to our accounts and to be allowed to cash in our points that my family has earned honestly using their APP. We do not want to sit and refresh for hours for a 1 minute giftcard that is issued while we are sleeping here on the east coast. Giftcards should be readily available.

Business

Response:

Hello [redacted],Thank you for forwarding [redacted] complaint to me for response and resolution. Viggle is a loyalty program that rewards users by giving them points for watching television and performing certain engagements on the app. Viggle does not charge consumers any amounts for downloading or using the application.When redeeming for rewards, customers must authenticate by entering a valid mobile number or prepaid mobile number so that a verification code can be sent via SMS text message. This process is required as a fraud-prevention and customer security measure.[redacted] account was deactivated because the mobile number she entered during the reward redemption process was associated with five other accounts, three of which are registered with addresses in multiple states. This activity triggered a fraud alert and the accounts were automatically deactivated. I reactivated these accounts as [redacted] claims in this complaint to the Revdex.com that these five accounts all belong to family members.Gift cards are released during primetime TV hours in all US time zones. We have customers on the west coast and in Hawaii, and we do need to make sure gift cards are available during their primetime TV hours. Our rewards team has a schedule which ensures gift cards are available equally across all time zones.Sincerely,Jennifer M[redacted]VP, Customer ServiceViggle

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My accounts have been reinstated.With Regard to the giftcard release, perhaps Viggle should take another look at the ORDER/ROTATION the cards are released. The same 3 cards are released each day from Sunday to Friday. Last week they were [redacted] released at approx the 8pm ET hour each day, [redacted] at approx 11pm ET each day and [redacted] at approx 2AM ET each day. At no time was [redacted] or [redacted] released for the East Coast to redeem (unless I stayed awake half the night). That was the gist of the giftcard complaint. The cards should be rotated during the week for each time zone to redeem.Thank you for all your assistance. Sincerely,

Review: I redeemed my reward points for a Kindle Fire HD. I never received this item. I was then lied to about it being reshipped, the shipper said that it was fully insured and that Viggle had received compensation and should resend my item. I was then out in contact with [redacted], who againn lied to me and said he had figured out a way to cut through all the red tape and would send me my item directly in the next few days. After another 2 weeks of waiting I emailed him over and over with no response, he finally wrote back telling me I was not getting anything. And has since not replied to any of my inquiries. It has been 6-8 months since my original complaint and after many promises Viggle has not made this right and had since raised their point system making it near impossible to be able to get the item I originally earned and was never given.Desired Settlement: I would like my Knidle Fire HD as promised multiple times by multiple people. [redacted] should also apologize for lying and not having the guts to write me back, deciding to ignore me and hope I go away.

Business

Response:

Dear [redacted],

Thank you for forwarding [redacted]'s Revdex.com Complaint to me for response and resolution.

On March **, 2013, [redacted] redeemed 375,000 Viggle points for a Kindle Fire from our rewards catalog.

On April *, 2013, we shipped the Kindle Fire to [redacted] at [redacted] using U.S. Postal Service Priority Mail. The tracking number was [redacted]. [redacted] received an email with the shipping tracking number on April *, 2013 alerting him that the package was on its way.

The tracking indicates this package was delivered on April *, 2013 at 12:01 pm ET.

On April *, 2013, [redacted] contacted us to say that he did not receive the Kindle Fire, even though the tracking indicates it was delivered.

The U.S. Postal Service policy is that a claim cannot be opened for an insured package until 21 days after it was delivered. On April **, 2013, when [redacted] had not yet found the delivered package, we opened a claim with the U.S. Postal Service. They began investigating the claim at that time.

When the U.S. Postal Service honored the claim, we shipped another Kindle Fire to [redacted] at [redacted] but this time using UPS. The shipping tracking was UPS tracking # [redacted]. This package also was delivered as per the UPS Proof of Delivery statement below:

Tracking Number:

[redacted]

Service:

UPS SurePost

Weight:

2.10 lbs

Shipped/Billed On:

05/**/2013

Delivered On:

06/**/2013 3:31 P.M.

Delivered To:

[redacted]

Left At:

Front Door

[redacted] reached out to us again and said he did not receive this delivery either.

Several Viggle employees, including our VP of Rewards, spoke to [redacted] throughout the process. I included copies of those emails in an attachment here. Because two Kindle Fires were purchased by Viggle and shipped to [redacted], any additional fulfillment had to be approved by our Chief Financial Officer and President. After this case was reviewed by our Finance and Fraud departments, it was determined that another Kindle Fire would not be sent. This was communicated to [redacted] on on August *, 2013.

Our Terms and Conditions, which [redacted] agreed to when he registered for Viggle or anytime he accepted a Viggle update with a change to those Terms, state:

"Any redemption of a reward is final. All non-merchandise rewards (such as gift cards and certificates) cannot be returned. Merchandise rewards may not be exchanged or refunded once a merchant has delivered the reward, unless it is defective or has been damaged in transit. Merchants, and not Viggle, are ultimately responsible for replacing any defective or damaged rewards. Refunds, exchanges and other issues relating to the reward are governed by the merchant’s terms and conditions applicable to the purchase. Redeemed rewards are not refundable, exchangeable, or transferable for cash, credit, other rewards or points. Neither we nor our participating merchants are responsible for replacing lost, stolen, or mutilated rewards, including retail or travel certificates, gift certificates, gift cards, or merchandise. You may not redeem points for rewards if your account has been suspended or terminated for any reason."

We believe that we made every effort to fulfill the Kindle Fire reward redeemed by [redacted]. We shipped two Kindle Fires to him using two different shipping vendors and both were delivered according to the shipping tracking information.

We request that you remove the name of our employee that [redacted] included in his complaint. Our employee communicated with [redacted] in good faith and should not be called a liar in any publicly posted document.

Regards,

Vice President of Customer Service

Viggle, Inc.

Review: My account has been banned by viggle, because they claim I have multiple accounts .Viggle said I violated policy because my account is linked to a device that has 8 different accounts linked to it .Nothing in viggle policy states I can't borrow someone else's device to check into a show .I have family gatherings all time and in certain locations my devices do not work properly. Four of the emails linked to my account are from my sister and family in Georgia and the others are from my sister and niece in Florida, because we are family , it stands to reason why our accounts appear on each other devices. I have not seen it in viggle policy that we couldn't use other devices to check in , even though viggle say it.If viggle would have told me that my account would be suspended , I would have stopped. Viggle did not give me any warnings, they just stopped my account not telling me why until I emailed them. There was no fraudulent activity on my part I worked hard day and night to get my points. Viggle implemented the 5 devices after we had already used other members devices. We are being penalized for doing something before the 5 devices rule.Most of the time we used someone else device was to check points. If they would have told us by checking into other devices would link our phones forever we would have stopped. Anyone would have.Desired Settlement: Is for my account be reinstated and that of anyone account that I am linked to.

Business

Response:

Hello,

Thank you for forwarding [redacted]'s complaint to me for response and resolution.

Viggle is a free app that offers points for checking into TV shows, and engaging with advertisements. Because we are a Rewards program, we have very strict Terms and Conditions related to the number of accounts permitted in a household and using the same device. We permit only five accounts per device.

[redacted]'s account was one of eight accounts associated with the same device. Those accounts are:

In our Terms and Conditions, which [redacted] agreed to when she registered for Viggle, we state:

An individual person may only have one Viggle account. If we have a reasonable belief that multiple Viggle accounts are registered to the same individual, we may suspend or

terminate any duplicate Viggle accounts, and also suspend or terminate your participation in the Program. In addition, only one individual person may be registered to a Viggle account.

We reserve the right, in our sole discretion, to suspend or terminate your account, to remove or refuse to award points, or cancel rewards associated with your account, for any

reason at any time including if we have a reasonable belief that: (1) points or rewards were improperly obtained or obtained fraudulently (for example, by

checking into a qualifying television program within the last five (5) minutesof the program, by checking into multiple qualifying programs at the same time

or by engaging in other actions that suggest that you are not actually watching a qualifying program that you have checked into); (2) you have violated these Program Terms or the Viggle Terms of Use, including, without limitation, opening or maintaining multiple accounts or engaging in fraudulent activity to obtain or redeem points; or (3) you have otherwise abused or tampered with this

Program. In addition, we reserve the right to suspend or terminate your account if you have completed any actions qualifying for points for twelve (12) consecutive months.

We take our Terms and Conditions very seriously and do not make exceptions. We received another Revdex.com complaint from a member of [redacted]'s household last week about this same issue. Our position has not changed. We will not reply to any additional complaints from a member of the group listed above as they blatantly violated our Terms and Conditions. Their accounts were deactivated accordingly. We will immediately deactivate any new accounts registered with any of their devices or IP addresses.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

V[Your Answer Here]

Yes, viggle have policies, there rules didnt states that we couldn't log in from another person devices that connected our accounts together,it say you could not have but 5 and that was told to us after the fact not before. If it was told to us,we would not have done it, if we had known and I changed cell phones not realizing after I put my email in that it was going to be the 6 device .You think I would have change phones if I was going to loose over 300,000 thousand points,I dont think so.They get paid big money to make the rules but they dont realize that the mistake was on their part for not telling us when it first happen.Its like having a job, you are conseled with before you make another mistake than you do something not before.Viggle keep saying the same thing over and over yall read their policy because I don't see it about logging in from someone else phone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

As stated in five different replies to this same family, Revdex.com complaints [redacted], [redacted], [redacted], the accounts will not be restored due to a violation of our Terms of Use.

We are a rewards program and we must be strict with our policies as they relate to adherence to our Terms of Use. This family violated the Terms and Conditions they agreed to when they registered for Viggle.

The following accounts were all registered with the same device:

Regards,

Consumer

Response:

At this time, I have not been contacted by Viggle.com regarding complaint ID [redacted].

Sincerely,

Review: False advertising, refuse to give real answers via email or phone

I've been a member of the Viggle app for about 2 years now. I use it nearly every day. They advertise on TV commercials, in app ads, n on their website that rewards include digital music, movies, TV shows, books plus gift cards and electronics. They haven't had electronics in a while n gift cards r at random n only limited quantities available. Users such as myself and others have emailed, tweeted, asking about products and got responses like thanks for the feedback or look into our digital rewards.. Refusing to answer. We help them generate revenue with the belief of earning products but nothing. Today 9/**/15 I called n got same response. So I posted on [redacted] my phone experience gave viggles phone number n my comments were removed and I can no longer comment because I stated the truthDesired Settlement: Actual electronic rewards available and gift cards to be brought back for all Viggle users as promised to have the option to redeem points we've all accumulated under the belief given of the rewards that vigglevwas offering n continue to advertise

Business

Response:

Hello,Thank you for forwarding [redacted] complaint to me for response and resolution.Viggle is a loyalty program that rewards users by giving them points for watching television and performing certain engagements on the app. Viggle does not charge consumers any amounts for downloading or using the application.I spoke with [redacted] on the telephone on Monday, September ** and explained that our current rewards focus is digital rewards. We have thousands of movies, TV shows, eBooks, audio books and music tracks available in our Viggle rewards catalog and on vigglestore.com. We release a limited quantity of gift cards for customers to redeem with points each night. Our customers may also use points to enter many different sweepstakes for cash and electronics.Our Terms and Conditions, which [redacted] agreed to when she registered for Viggle, state:"You may redeem your points for merchandise, gift cards, sweepstakes entries, instant win plays, offers or other rewards listed in our Rewards Catalog, while supplies last. To redeem points in your Viggle account for a reward, visit our Rewards Catalog at any time. The Rewards Catalog contains the current list and description of available rewards, as well as the number of points necessary to obtain each reward. We reserve the right to change the Rewards Catalog without notice, and we do not guarantee the availability of any particular reward." [redacted] posts on our [redacted] page were automatically hidden by [redacted]’s profanity filter. [redacted] posted the following comment on our [redacted] page:[redacted] - "[redacted]?Regards,Jennifer M[redacted]Vice President, Customer ServiceViggle, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: they never gave an actual answer. Just the same runaround as via phone and email. They see they're [redacted] page, [redacted], and emails but can't seem to care to give a straightforward answer to all of us users... ARE ELECTRONIC REWARDS EVER COMING BACK N IF SO WHEN? that's all we want to know. Gift cards are few n far between, not everybody needs or can use books music or movies. They're advertising electronics and gift cards! Don't advertise if your not going to deliver! That's false advertising.. Viggle says they're leaning towards digital media but advertise for it all.. We as users should be given a courtesy of a straightforward answer as everybody is asking. Its good and honest business sense to the users who generate a heir revenue n give them paychecks! It may be a free app but we've invested our time and our data to keep them in business! Just man up and give us ALL a real answer... One word. YES or NO.... Not that hard!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,Thank you for forwarding this response.We did respond in full to the original complaint. We are sorry that the answer was not the one the customer may have expected or preferred.We refer [redacted] back to the Viggle Terms of Use, which she agreed to when she registered for Viggle. We do not guarantee specific rewards and all of our rewards are subject to availability.Sincerely,Jennifer M[redacted]

Review: When I signed-up the w/ Viggle the Kindle Fire HD was 400,000 points now when I'm getting close to redeeming my points it is now over 500,000.

This is the the only reward that has any worth to me, but I assuming their are more that have gone up.Desired Settlement: I want what I was promised when I signed-up. A Kindle Fire HD for 400,000 like it was when I started. So I can wash my hands of them.

Business

Response:

Hello,

Thank you for forwarding this complaint to us for response and resolution.

The Kindle Fire HD is listed in our Rewards catalog for 405,000 points.

It had been listed in our rewards catalog for 560,000 points between May **, 2012 and November *, 2013. The point amount was recently reduced.

Sincerely,

VP, Customer Service

Viggle, Inc.

Review: Viggle is a loyalty program for television that gives you real rewards for checking into the television shows that you are watching. Bonus points are rewarded when purchasing promotional products, which I have done many times. I have accumulated close to three hundred thousand points. I was about to redeem my points when Viggle declared my account inactive. I have made many attempts to contact the company, but to no avail. I have sent them emails, left voice mail messages, but no one has explained why my account was declared inactive.Desired Settlement: I want my account reinstated. I want access to my account so I can redeem my points.

Business

Response:

Hello,

Thank you for sending [redacted]'s complaint to us for response and resolution.

[redacted]'s account was flagged by our system on March *, 2013 for activity with a video advertisement. This video advertisement was 15 seconds in length and was programmed to be served once to an account and issue 15 points upon video completion. On March *, 2013, [redacted]'s account accessed and got points for this advertisement 16 times in one minute. This is not possible given the length of the video advertisement.

Our Terms and Conditions, which [redacted] agreed to when she registered for Viggle, state:

We reserve the right, in our sole discretion, to suspend or terminate your account, to remove or refuse to award points, or cancel rewards associated with your account, for any reason at any time including if we have a reasonable belief that: (1) points or rewards were improperly obtained or obtained fraudulently (for example, by checking into a qualifying television program within the last five (5) minutes of the program, by checking into multiple qualifying programs at the same time or by engaging in other actions that suggest that you are not actually watching a qualifying program that you have checked into); (2) you have violated these Program Terms or the Viggle Terms of Use, including, without limitation, opening or maintaining multiple accounts or engaging in fraudulent activity to obtain or redeem points; or (3) you have otherwise abused or tampered with this Program. In addition, we reserve the right to suspend or terminate your account if you have not completed any actions qualifying for points for twelve (12) consecutive months.

We have the following information posted in our FAQs on our website, viggle.com, and in the Viggle app. This information is always accessible:

Our systems monitor for suspicious activity such as extremely high volumes of activity or very fast rate of points earning. If it detects this type of activity, your account is suspended, which means although you can still earn points, you will not be able to redeem rewards until you speak with customer support. Some activity will trigger an automatic ban which means you won't be able to get additional points for the rest of the day. If the activity on your account meets a certain threshold or your account has been suspended three times, your account is automatically deactivated by the system.

[redacted] did send emails to our Support team, but we did not reply to these emails due to the fact that the emails were profane and abusive. I have attached a copy of one of those emails to this complaint response. We do not reply to emails of this nature. We also make this clear in our Terms of Use under User Code of Conduct.

[redacted]'s account will not be restored.

Regards,

Vice President, Customer Service

Review: Viggle is a mobile device app that rewards loyalty for tv viewing. Shortly after Viggle launched in 2012 I joined and quickly became a very loyal user often scripting my viewing on paper to maximize my "bonus" points offered. Numerous enticing rewards were available in the catalog that seemed to be able to appease an impressively diverse group of members. While early limits on daily points meant high end items would take a very long time to attain, there were many other rewards that were fair. As an early "Viggler" I, along with others, rode out many quirks and bugs as they enhanced their offerings and program. The problems became so severe it wasn't always feasible to spend disproportionate amounts of time trying for points. In addition the point totals started rising as many started getting closer to the "nicer" rewards. After some time and well in advance of Christmas shopping I decided to forgo my earlier goal of a high end gift and redeem my points for some gift cards previously listed in the catalog and routinely advertised in current marketing. To my dismay I learned that during my hiatus Viggle had drastically changed for the worse and seemingly was intent on alienating the very members that helped launched them but also had acquired significant amounts of points. The previous viable options have been replaced with coupons widely available for free, redbox rentals, and self promotion tshirts. New Spotlight Rewards is about the only way to attain anything and those are incredibly limited supply and not specified as to the time they will be available (just the day). Yet they retain the right to expire points not redeemed in a timely manner? They have not responded to emails or c.s. submissions and have responded to my facebook questions and comments by censoring me so I cannot comment on their page. I never used profanity or made physical threats or insulted others using the page. If you are "right place/right time" you still may redeem for only 1 card.Desired Settlement: I would like Viggle to honor their agreement and advertising promises. I would like the $150 worth of gift cards (of my choice) I fairly expected to be able to redeem points for. I would like a formal apology for being inappropriately censored. I would also highly recommend some kind of consumer advocate advisory panel to give the very members that are earning Viggle their revenue a voice.

Business

Response:

Review: Viggle has banned my account because it says we don't exist . They accuse my sister whose email is [email protected] of having multiple accounts , which she does not .Viggle says one person is using all of the accounts. We all at times have shared our cell phones or others device , but we are separate adults in which we have separate accounts . I or we was never contacted by phone or by ours e-mail address that they had a problem with our accounts .They assume that one or two person was controlling all these accounts , when they have our phone numbers on file . They could have call and given us a reason why they terminated our accounts . In my case when I log in it kept saying invalid e-mail / password . Until I e-mail them that I couldn't log in and what was the problem ? I received and email back about how to change my password . I email them back , that I didn't need to change my password . I couldn't log in with my information. they email me back saying it was terminated because of some violations. Viggle need to tell me where I violated there policy because ,cause I only had one account with them , and it does not states that I can't use another phone to log into my account . They could have sent me and email if there was a problem before now , instead locking me out and i'm having to email them first . That would have been the proper and right things to do .Desired Settlement: I want viggle to reinstate my account as well as my daughter , her husband and my sisters accounts that they terminated

Consumer

Response:

You can proceed on my behalf only .

Business

Response:

Hello,

Thank you for forwarding [redacted]'s complaint to me for response and resolution.

[redacted] and her friends/family have filed these other Revdex.com complaints with Viggle:

As we have indicated in the replies to both of those other complaints, the following accounts were deactivated due to a violation of our Terms of Use:

Our Terms of Use specify that we only permit 5 accounts per device. We are a rewards program and as a result, we must be very strict about adherence to the Terms of Use.

From our Terms and Conditions:

An individual person may only have one Viggle account. If we have a reasonable belief that multiple Viggle accounts are registered to the same individual, we may suspend or terminate any duplicate Viggle accounts, and also suspend or terminate your participation in the Program. In addition, only one individual person may be registered to a Viggle account.

We reserve the right, in our sole discretion, to suspend or terminate your account, to remove or refuse to award points, or cancel rewards associated with your account, for any reason at any time including if we have a reasonable belief that: (1) points or rewards were improperly obtained or obtained fraudulently (for example, by checking into a qualifying television program within the last five (5) minutes of the program, by checking into multiple qualifying programs at the same time or by engaging in other actions that suggest that you are not actually watching a qualifying program that you have checked into); (2) you have violated these Program Terms or the Viggle Terms of Use, including, without limitation, opening or maintaining multiple accounts or engaging in fraudulent activity to obtain or redeem points; or (3) you have otherwise abused or tampered with this Program. In addition, we reserve the right to suspend or terminate your account if you have completed any actions qualifying for points for twelve (12) consecutive months.

None of the eight accounts listed above will be reinstated as per our Terms of Use.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a Viggle user for more than 2 years dating back to 2014. It takes many years to gain points to be able to purchase anything of any value. I finally had enough points to buy some pretty good gifts in the reward section of the app only to find that my account had been deactivated and my 850,000 points, give or take a few thousand had been taken away bc they said that I had another account. Which is totally untrue. The other account in question Which is my sons account had over 400,000 points was also suspended. I told them the situation only to be informed that they could delete accounts upon their discretion. So I think that the points are worth roughly 50$ per 100,000 points and I know that the company has been paid for the viewing of the commercials and the watching of the shows along with the information of my watching and the time I put in every day.Desired Settlement: I think that I should be refunded for my points, given my account back and an apology letter from the company. Or I would accept to paid back for my time or a money compensation for my time spent. Roughly 450$ for time spent. It was years of work and I have not received anything for the work I put in yet they have received compensation for the work I put in.

Business

Response:

Hello,Thank you for bringing [redacted] Revdex.com complaint to our attention.Our Terms and Conditions, which [redacted] agreed to when he registered for Viggle, state: "An individual person may only have one Viggle account. If we have a reasonable belief that multiple Viggle accounts are registered to the same individual, we may suspend or terminate any duplicate Viggle accounts, and also suspend or terminate your participation in the Program. In addition, only one individual person may be registered to a Viggle account."At least three Viggle accounts were identified as accounts [redacted] was using. Additionally, he redeemed [redacted] rewards with Viggle points. The [redacted] accounts registered to [redacted] and tied to these Viggle rewards redeemed from the fraudulent accounts, support that these accounts belonged to [redacted]. After thorough review by both Viggle and [redacted] Fraud analysts, [redacted]' accounts were deactivated for multiple account fraud, which is a violation of our Terms of Service.Sincerely,Jennifer M[redacted]Vice President, Customer ServiceViggle, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Like I said in the past there can be multiple accounts if there are multiple people in the house. Each account had a separate owner. My wife, my child and myself. We did purchase points to go towards one account in draft day.com only because hey took away all the rewards. You can check for yourself. There were no rewards for over six months in the reward section of village so my son told me that I could use his points to add money to my draft day account. So never did I own more than 1 account. This response angers me more than if they just said no they just dropped me for no reason bc it shows their guilt

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,Below is a list of accounts registered on Viggle using the same IP address, home address, and mobile number. More than one account has the name [redacted] and same DOB. There are 10 accounts. This is a violation of our Terms of Use. We will not reply to another correspondence regarding this matter. [redacted]

[redacted]Sincerely, Jennifer M[redacted]VP, Customer ServiceViggle, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Those accounts were made after my account was deleted, I was checking to see if there was a problem with my account or why I could not check in. You know you are wrong so just admit it. There were 3 accounts, 1 for each person in my household, check the dates those other accounts were created. They were made after the first 3 accounts were deactivated, and victor is my fathers account who lives in a house that sshares the same address . So show the dates that these accounts were create and u will c that they were done after my account, my wife's account and my sons accounts were deactivated. And if you were so upset about multiple accounts why did u let me start new accounts with no points, but you deleted the accounts with 400,000 points through 800,000 points. After the Revdex.com shows you guys for the fraudsters you are I plan on posting this to your account on [redacted] and every other account I can find. How would you like to spend days weeks months of your life acquiring points for an app only to have those points taken away because you had enough points to cash in on a prize.