Mr [redacted] is not without a claim, he stands correct with regard to the ultimate quality of his repairs, we can always do betterMr [redacted] had his estimate written by us prior to bringing in his BMWWe explained the process carefully, included in our sales job is the fact of detailing every vehicle inside and out, this is one of our way to thank the customers for trusting us with their vehicles, I should add that our customer are always happy to get that level of serviceWhen Mr [redacted] kept his scheduled appointment, he indicated that the condition of his BMW was perfectThis gave our office staff reason to be concerned, because in our experience, there are no perfect carsMy office staff immediately took many pictures, particularly pictures of scratches throughout his car finish and moldings both inside the vehicle and out, these pictures are available for review upon requestThe photos have been submitted to the Bureau of Automotive Repair as part of our informationWe removed his front bumper and did cosmetic repairs as the Insurance company directed the repairs to be done, within the direction to repair was the re-use of the emblem on the front bumper, the emblem was was re-used, this emblem was not in perfect shape as photos showMr [redacted] indicated in his complain that the cooling radiator was damaged, unfortunately the radiator lives behind his condenser and the condenser would have also been damagedWhen Mr [redacted] called to complain about the work, we took action by contacting his insurance for the replacement of the emblem and a lower grille which we couldn't tell was damaged, Mr [redacted] could, so we requested the insurance company to have it replaced on his behalfThe insurance company conceded and allowed the parts to be replacedWe stayed in contact with MrGuestMr [redacted] again kept his appointment for the work, we had every part on hand and a new repair order ready to be signed, Mr [redacted] came in the front office while other customers were present and laid in on the staff about how we had damaged his BMW and he hadn't any sleep since we "fixed" his carI was in my office and heard him talking to my staff so I greeted him and walked with him out to the front of the shop to talk, as he reiterated the problems, I postured to be understanding and wanted to enlighten him on our eagerness to help, he told me I had to buy his car because of the problems I createdI told him I wasn't going to buy his car but I would be willing to the work to his satisfactionHe told me I had to buy his car, I declinedMr [redacted] shouted that I will be hearing from his attorneyNo word yetMr [redacted] has also asked The Bureau of Automotive Repair for help with this matter, they have visited my shop, I have furnished all pertinent documents including photos, they had me sign consenting the visit but no violations were noted and haven't heard anything backMy shop stands at the pinnacle of customer service always has and always will, and if given the opportunity we can show good faith every single time including this time [redacted]
We took our vehicle, BMW, 428i convertible, 12/14/to Vigiani's Auto Body for repair(s) to be done on minor front bumper and possible other damage caused when hitting an object on freeway This repair was under an insurance claim This repair shop claimed to have made repairs to all necessary damaged parts on our vehicle but we found out we were lied to We picked up our car in late evening on 12/22/ The repairs to the paint were horribly done! The paint dried leaving a puddled and lumpy appearance The shop told us that they had removed the bumper and we found out this was a lie If they had they would have seen that the cooling radiator was damaged They put a chip on the upper corner driver side headlamp and tried to cover up with epoxy They damaged our hood emblem and put a dent in the molding above the emblem They put heavy swirled marks not only all over the exterior paint of the car but also on the interior wood trim We were never asked if they could d
Mr *** is not without a claim, he stands correct with regard to the ultimate quality of his repairs, we can always do better. Mr*** had his estimate written by us prior to bringing in his BMWWe explained the process carefully, included in our sales job is the fact of detailing every
vehicle inside and out, this is one of our way to thank the customers for trusting us with their vehicles, I should add that our customer are always happy to get that level of service. When Mr*** kept his scheduled appointment, he indicated that the condition of his BMW was perfectThis gave our office staff reason to be concerned, because in our experience, there are no perfect carsMy office staff immediately took many pictures, particularly pictures of scratches throughout his car finish and moldings both inside the vehicle and out, these pictures are available for review upon requestThe photos have been submitted to the Bureau of Automotive Repair as part of our information. We removed his front bumper and did cosmetic repairs as the Insurance company directed the repairs to be done, within the direction to repair was the re-use of the emblem on the front bumper, the emblem was was re-used, this emblem was not in perfect shape as photos showMr*** indicated in his complain that the cooling radiator was damaged, unfortunately the radiator lives behind his condenser and the condenser would have also been damaged. When Mr*** called to complain about the work, we took action by contacting his insurance for the replacement of the emblem and a lower grille which we couldn't tell was damaged, Mr*** could, so we requested the insurance company to have it replaced on his behalfThe insurance company conceded and allowed the parts to be replacedWe stayed in contact with MrGuest. Mr*** again kept his appointment for the work, we had every part on hand and a new repair order ready to be signed, Mr*** came in the front office while other customers were present and laid in on the staff about how we had damaged his BMW and he hadn't any sleep since we "fixed" his carI was in my office and heard him talking to my staff so I greeted him and walked with him out to the front of the shop to talk, as he reiterated the problems, I postured to be understanding and wanted to enlighten him on our eagerness to help, he told me I had to buy his car because of the problems I createdI told him I wasn't going to buy his car but I would be willing to the work to his satisfactionHe told me I had to buy his car, I declinedMr*** shouted that I will be hearing from his attorneyNo word yet. Mr*** has also asked The Bureau of Automotive Repair for help with this matter, they have visited my shop, I have furnished all pertinent documents including photos, they had me sign consenting the visit but no violations were noted and haven't heard anything back. My shop stands at the pinnacle of customer service always has and always will, and if given the opportunity we can show good faith every single time including this time. *** ***
Mr *** is not without a claim, he stands correct with regard to the ultimate quality of his repairs, we can always do better. Mr*** had his estimate written by us prior to bringing in his BMWWe explained the process carefully, included in our sales job is the fact of detailing every
vehicle inside and out, this is one of our way to thank the customers for trusting us with their vehicles, I should add that our customer are always happy to get that level of service. When Mr*** kept his scheduled appointment, he indicated that the condition of his BMW was perfectThis gave our office staff reason to be concerned, because in our experience, there are no perfect carsMy office staff immediately took many pictures, particularly pictures of scratches throughout his car finish and moldings both inside the vehicle and out, these pictures are available for review upon requestThe photos have been submitted to the Bureau of Automotive Repair as part of our information. We removed his front bumper and did cosmetic repairs as the Insurance company directed the repairs to be done, within the direction to repair was the re-use of the emblem on the front bumper, the emblem was was re-used, this emblem was not in perfect shape as photos showMr*** indicated in his complain that the cooling radiator was damaged, unfortunately the radiator lives behind his condenser and the condenser would have also been damaged. When Mr*** called to complain about the work, we took action by contacting his insurance for the replacement of the emblem and a lower grille which we couldn't tell was damaged, Mr*** could, so we requested the insurance company to have it replaced on his behalfThe insurance company conceded and allowed the parts to be replacedWe stayed in contact with MrGuest. Mr*** again kept his appointment for the work, we had every part on hand and a new repair order ready to be signed, Mr*** came in the front office while other customers were present and laid in on the staff about how we had damaged his BMW and he hadn't any sleep since we "fixed" his carI was in my office and heard him talking to my staff so I greeted him and walked with him out to the front of the shop to talk, as he reiterated the problems, I postured to be understanding and wanted to enlighten him on our eagerness to help, he told me I had to buy his car because of the problems I createdI told him I wasn't going to buy his car but I would be willing to the work to his satisfactionHe told me I had to buy his car, I declinedMr*** shouted that I will be hearing from his attorneyNo word yet. Mr*** has also asked The Bureau of Automotive Repair for help with this matter, they have visited my shop, I have furnished all pertinent documents including photos, they had me sign consenting the visit but no violations were noted and haven't heard anything back. My shop stands at the pinnacle of customer service always has and always will, and if given the opportunity we can show good faith every single time including this time. *** ***
Mr [redacted] is not without a claim, he stands correct with regard to the ultimate quality of his repairs, we can always do betterMr [redacted] had his estimate written by us prior to bringing in his BMWWe explained the process carefully, included in our sales job is the fact of detailing every vehicle inside and out, this is one of our way to thank the customers for trusting us with their vehicles, I should add that our customer are always happy to get that level of serviceWhen Mr [redacted] kept his scheduled appointment, he indicated that the condition of his BMW was perfectThis gave our office staff reason to be concerned, because in our experience, there are no perfect carsMy office staff immediately took many pictures, particularly pictures of scratches throughout his car finish and moldings both inside the vehicle and out, these pictures are available for review upon requestThe photos have been submitted to the Bureau of Automotive Repair as part of our informationWe removed his front bumper and did cosmetic repairs as the Insurance company directed the repairs to be done, within the direction to repair was the re-use of the emblem on the front bumper, the emblem was was re-used, this emblem was not in perfect shape as photos showMr [redacted] indicated in his complain that the cooling radiator was damaged, unfortunately the radiator lives behind his condenser and the condenser would have also been damagedWhen Mr [redacted] called to complain about the work, we took action by contacting his insurance for the replacement of the emblem and a lower grille which we couldn't tell was damaged, Mr [redacted] could, so we requested the insurance company to have it replaced on his behalfThe insurance company conceded and allowed the parts to be replacedWe stayed in contact with MrGuestMr [redacted] again kept his appointment for the work, we had every part on hand and a new repair order ready to be signed, Mr [redacted] came in the front office while other customers were present and laid in on the staff about how we had damaged his BMW and he hadn't any sleep since we "fixed" his carI was in my office and heard him talking to my staff so I greeted him and walked with him out to the front of the shop to talk, as he reiterated the problems, I postured to be understanding and wanted to enlighten him on our eagerness to help, he told me I had to buy his car because of the problems I createdI told him I wasn't going to buy his car but I would be willing to the work to his satisfactionHe told me I had to buy his car, I declinedMr [redacted] shouted that I will be hearing from his attorneyNo word yetMr [redacted] has also asked The Bureau of Automotive Repair for help with this matter, they have visited my shop, I have furnished all pertinent documents including photos, they had me sign consenting the visit but no violations were noted and haven't heard anything backMy shop stands at the pinnacle of customer service always has and always will, and if given the opportunity we can show good faith every single time including this time [redacted]
We took our vehicle, BMW, 428i convertible, 12/14/to Vigiani's Auto Body for repair(s) to be done on minor front bumper and possible other damage caused when hitting an object on freeway This repair was under an insurance claim This repair shop claimed to have made repairs to all necessary damaged parts on our vehicle but we found out we were lied to We picked up our car in late evening on 12/22/ The repairs to the paint were horribly done! The paint dried leaving a puddled and lumpy appearance The shop told us that they had removed the bumper and we found out this was a lie If they had they would have seen that the cooling radiator was damaged They put a chip on the upper corner driver side headlamp and tried to cover up with epoxy They damaged our hood emblem and put a dent in the molding above the emblem They put heavy swirled marks not only all over the exterior paint of the car but also on the interior wood trim We were never asked if they could d
Mr *** is not without a claim, he stands correct with regard to the ultimate quality of his repairs, we can always do better. Mr*** had his estimate written by us prior to bringing in his BMWWe explained the process carefully, included in our sales job is the fact of detailing every
vehicle inside and out, this is one of our way to thank the customers for trusting us with their vehicles, I should add that our customer are always happy to get that level of service. When Mr*** kept his scheduled appointment, he indicated that the condition of his BMW was perfectThis gave our office staff reason to be concerned, because in our experience, there are no perfect carsMy office staff immediately took many pictures, particularly pictures of scratches throughout his car finish and moldings both inside the vehicle and out, these pictures are available for review upon requestThe photos have been submitted to the Bureau of Automotive Repair as part of our information. We removed his front bumper and did cosmetic repairs as the Insurance company directed the repairs to be done, within the direction to repair was the re-use of the emblem on the front bumper, the emblem was was re-used, this emblem was not in perfect shape as photos showMr*** indicated in his complain that the cooling radiator was damaged, unfortunately the radiator lives behind his condenser and the condenser would have also been damaged. When Mr*** called to complain about the work, we took action by contacting his insurance for the replacement of the emblem and a lower grille which we couldn't tell was damaged, Mr*** could, so we requested the insurance company to have it replaced on his behalfThe insurance company conceded and allowed the parts to be replacedWe stayed in contact with MrGuest. Mr*** again kept his appointment for the work, we had every part on hand and a new repair order ready to be signed, Mr*** came in the front office while other customers were present and laid in on the staff about how we had damaged his BMW and he hadn't any sleep since we "fixed" his carI was in my office and heard him talking to my staff so I greeted him and walked with him out to the front of the shop to talk, as he reiterated the problems, I postured to be understanding and wanted to enlighten him on our eagerness to help, he told me I had to buy his car because of the problems I createdI told him I wasn't going to buy his car but I would be willing to the work to his satisfactionHe told me I had to buy his car, I declinedMr*** shouted that I will be hearing from his attorneyNo word yet. Mr*** has also asked The Bureau of Automotive Repair for help with this matter, they have visited my shop, I have furnished all pertinent documents including photos, they had me sign consenting the visit but no violations were noted and haven't heard anything back. My shop stands at the pinnacle of customer service always has and always will, and if given the opportunity we can show good faith every single time including this time. *** ***
Mr *** is not without a claim, he stands correct with regard to the ultimate quality of his repairs, we can always do better. Mr*** had his estimate written by us prior to bringing in his BMWWe explained the process carefully, included in our sales job is the fact of detailing every
vehicle inside and out, this is one of our way to thank the customers for trusting us with their vehicles, I should add that our customer are always happy to get that level of service. When Mr*** kept his scheduled appointment, he indicated that the condition of his BMW was perfectThis gave our office staff reason to be concerned, because in our experience, there are no perfect carsMy office staff immediately took many pictures, particularly pictures of scratches throughout his car finish and moldings both inside the vehicle and out, these pictures are available for review upon requestThe photos have been submitted to the Bureau of Automotive Repair as part of our information. We removed his front bumper and did cosmetic repairs as the Insurance company directed the repairs to be done, within the direction to repair was the re-use of the emblem on the front bumper, the emblem was was re-used, this emblem was not in perfect shape as photos showMr*** indicated in his complain that the cooling radiator was damaged, unfortunately the radiator lives behind his condenser and the condenser would have also been damaged. When Mr*** called to complain about the work, we took action by contacting his insurance for the replacement of the emblem and a lower grille which we couldn't tell was damaged, Mr*** could, so we requested the insurance company to have it replaced on his behalfThe insurance company conceded and allowed the parts to be replacedWe stayed in contact with MrGuest. Mr*** again kept his appointment for the work, we had every part on hand and a new repair order ready to be signed, Mr*** came in the front office while other customers were present and laid in on the staff about how we had damaged his BMW and he hadn't any sleep since we "fixed" his carI was in my office and heard him talking to my staff so I greeted him and walked with him out to the front of the shop to talk, as he reiterated the problems, I postured to be understanding and wanted to enlighten him on our eagerness to help, he told me I had to buy his car because of the problems I createdI told him I wasn't going to buy his car but I would be willing to the work to his satisfactionHe told me I had to buy his car, I declinedMr*** shouted that I will be hearing from his attorneyNo word yet. Mr*** has also asked The Bureau of Automotive Repair for help with this matter, they have visited my shop, I have furnished all pertinent documents including photos, they had me sign consenting the visit but no violations were noted and haven't heard anything back. My shop stands at the pinnacle of customer service always has and always will, and if given the opportunity we can show good faith every single time including this time. *** ***