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Vigilnet

1 E Market St Ste 401, York, Pennsylvania, United States, 17401-1611

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When I was getting a reading done I was told to go see cindy. I sat out side then was told to come into her office. She said I owed $370 I told her I was laid off for two weeks from work and get paid on Friday and will pay it off then. She said we want are money now. I said I dont have any money because its Thursday. Then she said you better get us our money by monday. Then she told me to sit outside and wait. I was waiting for about 5 minutes when someone walked past and said do you need help I said cindy told me to wait she looks out from behind her door and said I dont need you go. She just has a very threatening demeanor and needs to learn how to talk to customers

Vigilnet Response • Feb 19, 2020

I would like to thank you and the Revdex.com for bringing this matter to our attention and providing an opportunity to respond.

First, Vigilnet is committed to maintaining positive relationships with participants in our programs, despite what are often difficult circumstances for the participant involving court ordered monitoring and efforts by Vigilnet to receive payment from participants for that monitoring. Our staff serves participants under similar circumstances every day and understands the complexity of their situations. To this end, we take all complaints seriously and thoroughly investigated the particular circumstances described by this particular complaint. In questioning the particular staff member involved, there was some difficulty remembering the particular incident as it was a few weeks back and just one of many participant interactions the staff member has every day. While the staff member does not recall saying "we want our money now" or asking the client to wait outside her office, such conduct would not be acceptable, and we have taken the opportunity to remind our staff of the importance of courteous and respectful interactions with all of the participants they interact with.

Please let us know if any further information would be helpful in resolving this complaint.

Sincerely,

Tari L.

Compliance Director

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Address: 1 E Market St Ste 401, York, Pennsylvania, United States, 17401-1611

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