Viking Bags

Thank you for your help, they called me and given me a full refund because of your helpPlease close the case, you do help.Thanks again, [redacted]

The parts they sent me did not match what was advertised online When they were contacted they said it was the new and improved parts There are parts missing After contacting the company a second time they stopped responding to my email The short of the story is that I ordered from this company and they send me other parts than advertised Now they ignore my emails They don't cover shipping on returns, so I would have to have $out of pocket just dealing with them

Thank you for your help, they called me and given me a full refund because of your help.Please close the case, you do help.Thanks again, ***

Thank you for your help, they called me and given me a full refund because of your help
"">Please close the case, you do help.Thanks again, [redacted]

I purchased a set of saddlebags from his company, because they were *specifically* advertised as being fitted for my bike, a Yamaha Virago 700. When they arrived, I quickly ascertained that the "universal" support hardware does NOT in fact fit the Virago.
During my first call to customer service, I was told I could return them for a full refund, including shipping costs, due to the false/erroneous marketing of the bags on the company's website. It took over a week and several additional phone calls to receive the shipping label necessary to return the bags. Today, I received notice that the return had been processed - but they did not refund the $30 paid for shipping as promised. And moreover, the company is STILL advertising these bags on their site as being fitted for the Virago, now almost a month after they were made aware of the inaccuracy. And I am still awaiting a requested callback from a manager.

Viking Bags carries a great line of products, but their customer service is severely lacking. I have purchased two separate pairs of bags from this company, the second pair is where I ran into trouble.
As an on line company, its no doubt a part of doing business to have purchases exchanged or returned due to various reasons. I returned my second pair of bags because they didn't fit well on my bike. I didn't install them, or alter them in anyway, and I had the original packaging as well. I sized them up and it was apparent they were to big.
I called their phone number, and explained my situation. I had moved, and just got to the bag install. I explained that I had the original packaging and everything was new and intact. The rep said to package them up, and fill out an RMA form online. I did exactly that.
When I shipped them, the post office rep said that it would be better to print two labels so I did that. I had their address, as well as my return address twice on the box. Further more, I put a tracking number on the package as requested as part of viking bags policy and paid around 50 dollars to return the package. I sent the tracking info in an email back to viking bags.
Over two weeks went by, and I heard nothing, I sent another email asking if they needed anything more from me for the exchange.
another couple days went by and I got an email with the shipping information. They were shipping the bags to the wrong address. I immediately emailed again telling them of the error. Still no response.
The bags were delivered, so I called again, waiting on hold each call an average of 15 minutes. Once I was finally connected, I explained the situation to the rep. He had quick excuses, but was able to actually do nothing without a supervisor. He said a supervisor would call me by the end of the day. The next day around 7pm my time (5pm their time) I received a call and a VM from the supervisor. I called back, and was disconnected. I called again and was put through. Again I got excuses, and no ability to resolve any issues. I asked that the company issue another label with my current address on the box, or a refund. I was told that the supervisor would look into it and call me back. Again its been almost two weeks and I haven't heard anything. So I have a set of bags delivered to the wrong address, that cost me returning a set, and now trying on my own to ship a set again to my current address. Viking bags has not been ANY help at all. They have shown willingness to communicate on the issue, and have not returned any of my emails. I would have recommended their company highly had they just made this transaction right. Instead, I do not recommend them at all, and I will be going and looking for bags for my bike elsewhere. Be wary of this company if you value customer service at all.