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Viking Instruments Reviews (3)

This is in response to Mr [redacted] 's complaintWe did apologize for the incident as soon as he approached usThe GM tried calling him and there was no responseHe did not leave a massageI called Mr [redacted] twiceHe answered on the second attemptI apologized to him and informed him that we would conduct an audit of the door lockI asked him if he was missing any itemsHe informed me that he had not even checked so he was unsureWe did conduct an audit of the lock and found that no other key besides his had opened the room doorI called to inform him but did not get a responseI have tried calling Mr [redacted] a number of times without any responseIf you have any additional questions, please call me at [redacted] Thank you

This is in response to Mr. [redacted]'s complaint. We did apologize for the incident as soon as he approached us. The GM tried calling him and there was no response. He did not leave a massage. I called Mr. [redacted] twice. He...

answered on the second attempt. I apologized to him and informed him that we would conduct an audit of the door lock. I asked him if he was missing any items. He informed me that he had not even checked so he was unsure. We did conduct an audit of the lock and found that no other key besides his had opened the room door. I called to inform him but did not get a response. I have tried calling Mr. [redacted] a number of times without any response. If you have any additional questions, please call me at [redacted]. Thank you

Complaint: [redacted]
I am rejecting this response because:This is in further response to whomever is responding onbehalf of Econolodge. I was in a perfectly good area with full reception at thetime of when they "supposedly" called, and did not receive any missedcalls nor did the phone ring. Why would a business not leave a messageregarding a major complaint? You contacted me 5 days later as we checked outand had left the city heading to San Antonio, and that was only AFTER I had tocall the front desk everyday asking for you. It wasn't until I said I wouldinvolve the Revdex.com that you called me back within minutes. I apologize for notpicking up right away as it was an unknown number with an out of town areacode. [redacted] then said he would conduct an audit of the door lock. This wasaround July 31st. I finally received a call August 11 at 5:16pm,which I can't believe it took almost 2 weeks to do, and [redacted] explained that hesaid I was the last one who used the key on the lock. This is a flat out lie, Isay this because then who cleaned our room?? Our room was clean when we gotback and there wasn't some magical power that cleaned it. That tells me like Isuspected, the young housekeeper which we originally told you about was atfault. I did not bother calling back because after he lied to me throughvoicemail, I prefer to only be contacted through here as a mediator. I do notwish to personally speak on the phone anymore and would like to have allactions and text documented. He also goes on to say he has called me severaltimes, and I have all my call logs still backed up proving he called me thatone time at August 11th at 5:16pm. I have a copy of the voicemail ifneeded. Has not called since that point. All I ask for is the refunding cost ofthe stay.
Regards,
[redacted]

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Address: 41 Summer St, Kingston, Massachusetts, United States, 02364-1418

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