Viking Plumbing

While Viking Plumbing was at my home making a repair to my sump pump, I asked the plumber about a new utility sink for the basement as only one side of the double-bowl sink was functional; the left side leaks. I said that if wasn't the right person to do this, I could call. He quoted me $618 for a new double-bowl sink and told me I can always get this information from the office as well. I thought that was a good price and a few days later I called and set up the appointment with Kevin. I did not ask the price as I already had been given the price by the plumber, nor was any price provided to me on that call. Several days later I talked to *** in the Viking office, who wanted to confirm that it was a double-sink. She told me the name of the product and that I could find examples of what it looked like online, but it was a good product and I would be happy with it. Again, I did not ask for the price (since I already had been given one) and one was not provided to me.

After the work was done, I received a bill for $1,103.91. I called to ask about the large discrepancy and was told by *** that it seemed odd and he would call me back on Monday after discussing with the office manager. I recounted to *** the conversation I had with the plumber, with him in setting up the appointment, and with Peg. I would have looked for at least one other quote for this project had I known that it was going to be over one thousand dollars. Wednesday I heard back from *** that he and the office manager both asked the plumber that provided me the quote what such a project costs and that he gave both of them the accurate number, not the amount that he quoted me of $618. *** said that I must have been mistaken in my interaction with the plumber. I reiterated that I was not and *** said that there wasn't anything he could do for me besides write a note with my payment that I was not satisfied.

Disappointed with this outcome, I posted reviews for the vendor to let others know about the poor service. Viking Plumbing posted an incredibly unprofessional response to my review.

I took notes of how long the plumber was doing work in my apartment, and it wasn't a minute over 2 hours and 15 minutes. However, I was charged 2.5 hours for the work they did. Additionally, they charged an unreasonable markup on the parts they installed. They charged me $30 for fittings I can get from *** for $15 (100% markup). I was charged for four fittings which is accurate.