Viking Restoration DKI

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below We have waited months to be able to use our shower We provided your business with bids to repair the faulty installation completed by your business We have been extremely timely with payments, documentation, etc Your business has dragged its proverbial feet for months, hoping that we would just walk away and forget about it We haven't forgotten about it and we won't forget about it We are losing the enjoyment of our master bathroom because of Viking Restoration/DKI Can you not concede that point? We have tiles falling out of the wall because of the incompetence of your employees The very reason we decided to add a master bathroom ONE YEAR AGO is for the convenience, yet we are saddled with INCONVENIENCE.$10, That is what we want We will not accept less That is what it will cost to repair this Regards, [redacted] & [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The home repair to shower is leaking from a product failure or install issue with the productI have had two contractors inspect the installation Both have state that the shower wall panels, glass, and mosaic tile installation reflect poor workmanship Furthermore, they state that there is no chance of being able to reuse the pieces after removal The cost of the kit is over $ The install issue of the product falls upon Viking Restoration Your employee broke down the costs and, per the document provided, charged us $(hrs at $45/hr) to install the shower As per the attached quote to repair the shower, it needs to be replaced because of the "poor workmanship with installation" We have contacted our carrier to address through an insurance claim I submitted an estimate (the cheaper of the two) on October It has been weeks since then and there hasn't been any resolution We have not been able to use our shower in months The shower that we paid your company to install We didn't pay your insurance company We paid Viking Restoration Our complaint is with Viking Restoration The customer received a bid to redo entire shower with a different product which tells me that is the issueThe customer provided shower surroundWe are being FORCED to replace the shower because Viking Restoration ruined the shower surround when it was installed If we didn't have mold growing in the glass from improperly caulked areas, we wouldn't need to replace it If we didn't have mosaic tiles falling out, leaving exposed drywall, we wouldn't have to replace it If our shower walls were properly secured to the cement board, we wouldn't need to replace it When discussing our options with a different contractor, we were sold on replacing the existing kit with tiles to replace the panels and new glass, all using the same drains and area in the bathroom We are not tainted by the kit we bought Our new contractor simply had a different idea We have chosen to address the complaint through our insurance via being in a dispute with the consumer.We simply want our money back so that we can hire a competent contractor to replace our shower with something that works and won't cause further damage to our home We have been MORE than patient waiting for resolution If Viking Restoration remits $10,to us, we will release them from their contractually obligated year warranty and cease all further claims For us, this has NOTHING to do with insurance If Viking Restoration has an insurance claim, that is on them Our complaint is with Viking Resoration Regards, [redacted] & [redacted]

We are working with our carrier to resolve the issues and compensation. Any delays are on the behalf of our carrier's due diligence period to determine coverage. We have additional information we did not have prior with like-kind- and quality replacement

The home repair to shower is leaking from a product failure or install issue with the product.  We have contacted our carrier to address through an insurance claim.  The customer received a bid to redo entire shower with a different product which tells me that is the issue.  The...

customer provided shower surround. We have chosen to address the complaint through our insurance via being in a dispute with the consumer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
We have waited 13 months to be able to use our shower.  We provided your business with 2 bids to repair the faulty installation completed by your business.  We have been extremely timely with payments, documentation, etc.  Your business has dragged its proverbial feet for months, hoping that we would just walk away and forget about it.  We haven't forgotten about it and we won't forget about it.  We are losing the enjoyment of our master bathroom because of Viking Restoration/DKI.  Can you not concede that point?  We have tiles falling out of the wall because of the incompetence of your employees.  The very reason we decided to add a master bathroom ONE YEAR AGO is for the convenience, yet we are saddled with INCONVENIENCE.$10,848.  That is what we want.  We will not accept less.  That is what it will cost to repair this.
Regards,
[redacted] & [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
1. The home repair to shower is leaking from a product failure or install issue with the product. I have had two contractors inspect the installation.  Both have state that the shower wall panels, glass, and mosaic tile installation reflect poor workmanship.  Furthermore, they state that there is no chance of being able to reuse the pieces after removal.  The cost of the kit is over $2500.  The install issue of the product falls upon Viking Restoration.  Your employee broke down the costs and, per the document provided, charged us $630 (14 hrs at $45/hr) to install the shower.  As per the attached quote to repair the shower, it needs to be replaced because of the "poor workmanship with installation".   2. We have contacted our carrier to address through an insurance claim.  I submitted an estimate (the cheaper of the two) on October 2.  It has been 6 weeks since then and there hasn't been any resolution.  We have not been able to use our shower in months.  The shower that we paid your company to install.  We didn't pay your insurance company.  We paid Viking Restoration.  Our complaint is with Viking Restoration.  3.  The customer received a bid to redo entire shower with a different product which tells me that is the issue. The customer provided shower surround. We are being FORCED to replace the shower because Viking Restoration ruined the shower surround when it was installed.  If we didn't have mold growing in the glass from improperly caulked areas, we wouldn't need to replace it.  If we didn't have mosaic tiles falling out, leaving exposed drywall, we wouldn't have to replace it.  If our shower walls were properly secured to the cement board, we wouldn't need to replace it.  When discussing our options with a different contractor, we were sold on replacing the existing kit with tiles to replace the panels and new glass, all using the same drains and area in the bathroom.  We are not tainted by the kit we bought.  Our new contractor simply had a different idea. 4.  We have chosen to address the complaint through our insurance via being in a dispute with the consumer.We simply want our money back so that we can hire a competent contractor to replace our shower with something that works and won't cause further damage to our home.  We have been MORE than patient waiting for resolution.  If Viking Restoration remits $10,848 to us, we will release them from their contractually obligated 3 year warranty and cease all further claims.  For us, this has NOTHING to do with insurance.  If Viking Restoration has an insurance claim, that is on them.  Our complaint is with Viking Resoration. 
Regards,
[redacted] & [redacted]