Initial Business Response / [redacted] (1000, 18, 2014/12/23) */ Contact Name and Title: [redacted] - President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] We went out and patched the chimney flashing on this home 11/03/2014. We didn't receive any complaints following this... visit. Initial Consumer Rebuttal / [redacted] (3000, 20, 2014/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one from the company ever patched anything on 11/3. We never had any of the company's guys do any work I would remember and I would have paperwork I have nothing? My address is [redacted] maybe they have me confused with another customer. The problem is no where near the chimney anyway? They never called to schedule an appointment so how would they have patched something on the roof?
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Contact Name and Title: [redacted] - Admin Contact Phone: XXX-XXX-XXXX Contact Email: ***@msn.com Viking Roofing has Ms [redacted] on the list [redacted] will personally place a call to Ms [redacted] and arrange an appointment time the week of April 13, upon his return to IllinoisThe weather delayed the customer's request Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of April 15th, 7:15pm, I have not heard from Mr [redacted] to arrange an appointment regarding my issue Final Business Response / [redacted] (4000, 12, 2015/04/28) */ The concern was rectified on April 27, Final Consumer Response / [redacted] (2000, 14, 2015/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has corrected the problems with the siding on April 27thThe foreman, Tommy, was outstanding in his workmanship and professionalism while rectifying the issue, and took the time to ensure I was satisfied with the outcome
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Contact Name and Title: [redacted] - Admin Contact Phone: XXX-XXX-XXXX Contact Email: ***@msn.com Viking Roofing has Ms. [redacted] on the list. [redacted] will personally place a call to Ms. [redacted] and arrange an appointment time... the week of April 13, 2015 upon his return to Illinois. The weather delayed the customer's request. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of April 15th, 7:15pm, I have not heard from Mr. [redacted] to arrange an appointment regarding my issue. Final Business Response / [redacted] (4000, 12, 2015/04/28) */ The concern was rectified on April 27, 2015. Final Consumer Response / [redacted] (2000, 14, 2015/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has corrected the problems with the siding on April 27th. The foreman, Tommy, was outstanding in his workmanship and professionalism while rectifying the issue, and took the time to ensure I was satisfied with the outcome.
Initial Business Response /* (1000, 18, 2014/12/23) */
Contact Name and Title: *** - President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
We went out and patched the chimney flashing on this home 11/03/We didn't receive any complaints following this visit
Initial
Consumer Rebuttal /* (3000, 20, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one from the company ever patched anything on 11/We never had any of the company's guys do any work I would remember and I would have paperwork I have nothing? My address is *** *** *** maybe they have me confused with another customerThe problem is no where near the chimney anyway? They never called to schedule an appointment so how would they have patched something on the roof?
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Although I did receive a phonecall from Viking, it as several weeks late during which time I continued to get inside damageI do not understand how they can say this is a plumber problem when no one from their company went up on the roof to look at it
11/23/2015 @ 10:45am
[redacted] was informed that her warranty was expired (10 years was up). Also, [redacted] was informed that she has a plumbing issue (non roofing). She was informed that she needed to contact a plumber to rectify her problem.
Business Response /* (1000, 17, 2014/12/23) */
Contact Name and Title: [redacted] - President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msn.com
We took a shingle sample from Mr. [redacted]'s roof, and sent to shingle manufacturer for integrity testing. We also went to Mr. [redacted]'s house...
and began the install of the missing shingles from his wall. Install will be complete on 12/23/2014.
I had significant shingle damage to my roof a few months back. I had called the company and requested the damage to be fixed. Due to this occurring within the warranty period they agreed immediately. An employee (Tommy) and his crew arrived within one week from the phone call. They removed the damaged shingles and replaced them with ones that not only appeared to be old but also were a completely different color than the originals. After voicing my complaint with Tommy he agreed to return within one week with the correct shingles. After a few months of phone calls and voice mails the company has yet to handle the matter.
Initial Business Response /* (1000, 5, 2015/04/06) */
Contact Name and Title: [redacted] - Admin
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msn.com
Viking Roofing has Ms. [redacted] on the list. [redacted] will personally place a call to Ms. [redacted] and arrange an appointment time...
the week of April 13, 2015 upon his return to Illinois. The weather delayed the customer's request.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of April 15th, 7:15pm, I have not heard from Mr. [redacted] to arrange an appointment regarding my issue.
Final Business Response /* (4000, 12, 2015/04/28) */
The concern was rectified on April 27, 2015.
Final Consumer Response /* (2000, 14, 2015/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has corrected the problems with the siding on April 27th. The foreman, Tommy, was outstanding in his workmanship and professionalism while rectifying the issue, and took the time to ensure I was satisfied with the outcome.
Initial Business Response /* (1000, 18, 2014/12/23) */
Contact Name and Title: [redacted] - President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
We went out and patched the chimney flashing on this home 11/03/2014. We didn't receive any complaints following this...
visit.
Initial Consumer Rebuttal /* (3000, 20, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one from the company ever patched anything on 11/3. We never had any of the company's guys do any work I would remember and I would have paperwork I have nothing? My address is [redacted] maybe they have me confused with another customer. The problem is no where near the chimney anyway? They never called to schedule an appointment so how would they have patched something on the roof?
11/23/2015 @ 10:45am[redacted] was informed that her warranty was expired (10 years was up). Also, [redacted] was informed that she has a plumbing issue (non roofing). She was informed that she needed to contact a plumber to rectify her problem.
Initial Business Response /* (1000, 5, 2015/04/06) */
Contact Name and Title: [redacted] - Admin
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msn.com
Viking Roofing has Ms. [redacted] on the list. [redacted] will personally place a call to Ms. [redacted] and arrange an appointment time the week...
of April 13, 2015 upon his return to Illinois. The weather delayed the customer's request.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of April 15th, 7:15pm, I have not heard from Mr. [redacted] to arrange an appointment regarding my issue.
Final Business Response /* (4000, 12, 2015/04/28) */
The concern was rectified on April 27, 2015.
Final Consumer Response /* (2000, 14, 2015/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has corrected the problems with the siding on April 27th. The foreman, Tommy, was outstanding in his workmanship and professionalism while rectifying the issue, and took the time to ensure I was satisfied with the outcome.
Initial Business Response / [redacted] (1000, 18, 2014/12/23) */ Contact Name and Title: [redacted] - President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] We went out and patched the chimney flashing on this home 11/03/2014. We didn't receive any complaints following this... visit. Initial Consumer Rebuttal / [redacted] (3000, 20, 2014/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one from the company ever patched anything on 11/3. We never had any of the company's guys do any work I would remember and I would have paperwork I have nothing? My address is [redacted] maybe they have me confused with another customer. The problem is no where near the chimney anyway? They never called to schedule an appointment so how would they have patched something on the roof?
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Contact Name and Title: [redacted] - Admin Contact Phone: XXX-XXX-XXXX Contact Email: ***@msn.com Viking Roofing has Ms [redacted] on the list [redacted] will personally place a call to Ms [redacted] and arrange an appointment time the week of April 13, upon his return to IllinoisThe weather delayed the customer's request Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of April 15th, 7:15pm, I have not heard from Mr [redacted] to arrange an appointment regarding my issue Final Business Response / [redacted] (4000, 12, 2015/04/28) */ The concern was rectified on April 27, Final Consumer Response / [redacted] (2000, 14, 2015/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has corrected the problems with the siding on April 27thThe foreman, Tommy, was outstanding in his workmanship and professionalism while rectifying the issue, and took the time to ensure I was satisfied with the outcome
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Contact Name and Title: [redacted] - Admin Contact Phone: XXX-XXX-XXXX Contact Email: ***@msn.com Viking Roofing has Ms. [redacted] on the list. [redacted] will personally place a call to Ms. [redacted] and arrange an appointment time... the week of April 13, 2015 upon his return to Illinois. The weather delayed the customer's request. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of April 15th, 7:15pm, I have not heard from Mr. [redacted] to arrange an appointment regarding my issue. Final Business Response / [redacted] (4000, 12, 2015/04/28) */ The concern was rectified on April 27, 2015. Final Consumer Response / [redacted] (2000, 14, 2015/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has corrected the problems with the siding on April 27th. The foreman, Tommy, was outstanding in his workmanship and professionalism while rectifying the issue, and took the time to ensure I was satisfied with the outcome.
Initial Business Response /* (1000, 18, 2014/12/23) */
Contact Name and Title: *** - President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
We went out and patched the chimney flashing on this home 11/03/We didn't receive any complaints following this visit
Initial
Consumer Rebuttal /* (3000, 20, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one from the company ever patched anything on 11/We never had any of the company's guys do any work I would remember and I would have paperwork I have nothing? My address is *** *** *** maybe they have me confused with another customerThe problem is no where near the chimney anyway? They never called to schedule an appointment so how would they have patched something on the roof?
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Although I did receive a phonecall from Viking, it as several weeks late during which time I continued to get inside damageI do not understand how they can say this is a plumber problem when no one from their company went up on the roof to look at it
11/23/2015 @ 10:45am
[redacted] was informed that her warranty was expired (10 years was up). Also, [redacted] was informed that she has a plumbing issue (non roofing). She was informed that she needed to contact a plumber to rectify her problem.
Business Response /* (1000, 17, 2014/12/23) */
Contact Name and Title: [redacted] - President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msn.com
We took a shingle sample from Mr. [redacted]'s roof, and sent to shingle manufacturer for integrity testing. We also went to Mr. [redacted]'s house...
and began the install of the missing shingles from his wall. Install will be complete on 12/23/2014.
I had significant shingle damage to my roof a few months back. I had called the company and requested the damage to be fixed. Due to this occurring within the warranty period they agreed immediately. An employee (Tommy) and his crew arrived within one week from the phone call. They removed the damaged shingles and replaced them with ones that not only appeared to be old but also were a completely different color than the originals. After voicing my complaint with Tommy he agreed to return within one week with the correct shingles. After a few months of phone calls and voice mails the company has yet to handle the matter.
Initial Business Response /* (1000, 5, 2015/04/06) */
Contact Name and Title: [redacted] - Admin
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msn.com
Viking Roofing has Ms. [redacted] on the list. [redacted] will personally place a call to Ms. [redacted] and arrange an appointment time...
the week of April 13, 2015 upon his return to Illinois. The weather delayed the customer's request.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of April 15th, 7:15pm, I have not heard from Mr. [redacted] to arrange an appointment regarding my issue.
Final Business Response /* (4000, 12, 2015/04/28) */
The concern was rectified on April 27, 2015.
Final Consumer Response /* (2000, 14, 2015/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has corrected the problems with the siding on April 27th. The foreman, Tommy, was outstanding in his workmanship and professionalism while rectifying the issue, and took the time to ensure I was satisfied with the outcome.
Initial Business Response /* (1000, 18, 2014/12/23) */
Contact Name and Title: [redacted] - President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
We went out and patched the chimney flashing on this home 11/03/2014. We didn't receive any complaints following this...
visit.
Initial Consumer Rebuttal /* (3000, 20, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one from the company ever patched anything on 11/3. We never had any of the company's guys do any work I would remember and I would have paperwork I have nothing? My address is [redacted] maybe they have me confused with another customer. The problem is no where near the chimney anyway? They never called to schedule an appointment so how would they have patched something on the roof?
11/23/2015 @ 10:45am[redacted] was informed that her warranty was expired (10 years was up). Also, [redacted] was informed that she has a plumbing issue (non roofing). She was informed that she needed to contact a plumber to rectify her problem.
Initial Business Response /* (1000, 5, 2015/04/06) */
Contact Name and Title: [redacted] - Admin
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msn.com
Viking Roofing has Ms. [redacted] on the list. [redacted] will personally place a call to Ms. [redacted] and arrange an appointment time the week...
of April 13, 2015 upon his return to Illinois. The weather delayed the customer's request.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of April 15th, 7:15pm, I have not heard from Mr. [redacted] to arrange an appointment regarding my issue.
Final Business Response /* (4000, 12, 2015/04/28) */
The concern was rectified on April 27, 2015.
Final Consumer Response /* (2000, 14, 2015/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has corrected the problems with the siding on April 27th. The foreman, Tommy, was outstanding in his workmanship and professionalism while rectifying the issue, and took the time to ensure I was satisfied with the outcome.