Viking

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below Please re-open the above case against Viking Digital After we "resolved" it on 10/they haven't lived up to their agreement They were supposed to send me a pre-paid envelope for them to fix it, but didn't! I e-mailed them on 10/asking when I'd receive it, but no response from them I am very tired of playing with them and now want nothing less than a full refundI was leery about giving them another chance, but I didShame on me if I do it again! Thank you! Regards, [redacted] ***

September 3, 2015The customer did phone in an order on August 5th and it did get charged to his credit card twiceWhen we were cashing up we realized it and immediately credited the same to his credit card the same dayI talked with him on August 6th and told him we were sorry it had happened but had credited it that same dayOn August 10th he called and ordered some more material and told me he had not received credit from his credit card companyWe picked up a check when we delivered the materials from August 10thWe checked on Heartland's site, which is our credit card company and they had taken the money out of our account the day after we credited the customer's accountOn August 24th the customer called and was quite irritated that he had not seen his credit yetWe called Heartland again to inquire; gave them the batch numbers and they said the transactions that were there were - charges for and credit for We then called the customer back and told him what our credit card company had told usHe was mad and said he had just called his bank and the money was not there! We asked the name of his bank and called Heartland back again and asked them the name of the bank that the credit had gone toIt was Federal Institution, which was the customer's bankOur credit card company representative told us that some institutions take up to a month to issue credits and that if he did not see it after a month that there were steps to take for the credit card company to investigateWe called him back and gave him this informationHe got more and more irritatedHe was yelling at our person on the phone and I could see there was a problem when I walked by so I took the phone from herHe wanted us to call his credit card company because he didn't feel he should have toI tried to explain that his credit card was not going to talk with usHe hung up on meHe called back some time later and asked to speak to the managerI got the callAs I expressed to him the credit card companies frustrate us all sometimes and we did not have his moneyI told him that I was willing to write him a check for the and when he got his money back from his credit card company I expected him to bring the money back in to VikingHe sent his wife in to pick up the check the next day, August 26th and he cashed the check that dayI have not heard from him sinceRespectfully Submitted, [redacted] , VPViking, Inc [redacted] ***