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Villégiature Les Chalets du Havre Vacation Resort

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Villégiature Les Chalets du Havre Vacation Resort Reviews (1)

Initial Business Response /* (1000, 8, 2017/07/24) */
Received business response by email
Re above mentioned case:
My response to this client complaint is that, 1st he did not provide the correct information to you*** made a reservation on 06/for nights July
& 13th at our resort, whereby we took a deposit of $ *** as per our policyWe sent him a confirmation of his reservation with our cancellation policy at the bottom same as indicated on our web site
On the night of July 12that 9:P.MM*** had not cheyet nor had we heard from him...So as usual, we call to see if he was on route or whether he would be a late arrival as our office close at pm*** was still home and told the receptionist that they would not be here as they had sickness in the familyShe advised him of our cancellation policy ( which at this time was not a cancellation, but a no show ) and would bring this to my attention for the remaining portion of his reservation, which she did
Our Policy clearly state that any cancellation less than days from date of arrival, the deposit will be forfeited and the client could be held responsible for the nights that we can not re-bookSo he lost his deposit and we charged him 1st night as no showIt is pretty difficult to rent a cottage at 10: p.mas this is not a HotelWe did not charged for the 2nd night even though we were not able to re-bookHe claim that he tried to re-book and phone us on different lines but no answerSame for the Credit Card coWas M*** forgetting that it was by then past 10:pm and the office was closedhe was probably on Québec time9; pm He could have left a message or call us the next morning., but no such callWe could and would have re-book , but this was up to him to notify us of his intentions but we still haven't heard from him to this day, instead he chose to file a complaint He is forgetting that he did not cancel it was a no showWe could have waited a long time for him to show up...?? on the night of the 12th The deposit was lost due to cancellation and the 1st night charged was for .No Show which every hotel in the world would have done
I do understand and sympathize with the family, but in a whole week all it would have taken is 2-min to call us free at *** number to cancelM *** would have save at least the no show chargeor possibly have re-book and saved this hassleHowever I do take exception to being called fraudulentWe have been in business years and this is the first issue of this naturePeople will generally call for explanation the next daybut he didn't
This is my response to this complaint
Respectfully yours
***
Manager / Co-owner
Les Chalets du Havre Vacation Resort

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Address: 79 York street, Richibucto, New Brunswick, Canada, E4W 4K1

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chaletduhavre.nb.ca

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