Villa Camino Apartments Reviews (1)
Villa Camino Apartments Rating
Description: Apartments
Address: 2051 Geneva St, Oceanside, California, United States, 92054
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Review: I gave them a holding deposit of $200.00 plus a $20.00 check for the credit check on August 6th. I was told this was a holding deposit and would be returned in ten businesses days if I was denied. Within 72 hours my application was denied and my check was cashed. I received a letter on the 10th of August with the decision of the application with no metion of the return of my $200.00 check. I called [redacted] she stated it was on its way. Its now the 22nd and still no check I called the office again and spoke with [redacted] she said the check again takes ten days it should be on its way. Call back by Monday August 26th. [redacted] called me back and sais she contacted corporate and it was just sent out and I should receive it by September 10th. I asked I'd they had the right address cause I noticed they had a o where a d should b in my address [redacted] said this is why my check is being delayed I told her that was [redacted] cause you told me earlier the check was on its way. I told her this is a huge in convenience to me I'm moving and I needed my money returned. I asked for corporates number she refused to give it to me. And now I'm hereDesired Settlement: I want my money now. They never should have cashed my check before knowing I'd one was approved or not. I'm not the first person read their reviews
Business
Response:
Hello,
This is regarding a complaint submitted by [redacted] with Villa Camino Apartments in Oceanside CA.
Our company policy is to return hold deposits within 21 days of application, if an applicant is denied. The employee mentioned in the complaint is no longer with our company, and measures have been taken to ensure no future miscommunication regarding refunds.
Ms. [redacted] has received her refund, and we apologize for the inconvenience.
Villa Camino Apartment
2051 Geneva St
Oceanside CA