Villa Hills Marina

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] When I called to set up a appointment for a diagnostic test, they told me the price per hour I said I want a full diagnostic test done and I will pay for hrlmk what you fin in the hr and then we can proceed, so then they asked me what was going on for me to want that done! I told them it was shifting funny but I wanted a full diagnostic test done! so when they called and told me they found nothing at all and that since ei just got a new battery they just reset some codes I picked up my vehicle and it still did the same problemafter I took it somewhere else and got a full diagnostic done (with a copy of the paper stating everything wrong) it was so unaffordable I traded the vehicle in! they proceeded to call the manager of the dealership and (waited a week for him to call me back) after speaking with him HE TOLD ME THEY DO A FREE POINT DIAGONOSTIC ON ALL VEHICLES AT THE REQUEST OF THE PERSON! so why was I never offered this or told anything about this! this is horrible business especially for a new dealership and a big dealership!

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] When I called to set up a appointment for a diagnostic test, they told me the price per hour I said I want a full diagnostic test done and I will pay for hrlmk what you fin in the hr and then we can proceed, so then they asked me what was going on for me to want that done! I told them it was shifting funny but I wanted a full diagnostic test done! so when they called and told me they found nothing at all and that since ei just got a new battery they just reset some codes I picked up my vehicle and it still did the same problemafter I took it somewhere else and got a full diagnostic done (with a copy of the paper stating everything wrong) it was so unaffordable I traded the vehicle in! they proceeded to call the manager of the dealership and (waited a week for him to call me back) after speaking with him HE TOLD ME THEY DO A FREE POINT DIAGNOSTIC ON ALL VEHICLES AT THE REQUEST OF THE PERSON! so why was I never offered this or told anything about this! this is horrible business especially for a new dealership and a big dealership!

I am investigating the details of this customer's complaint and will certainly rectify any issues promptlyI have requested documentation from our corporate office and I will provide an update as soon as it is availableAdditionally, I do not have any record of receiving an e-mail from this
customer.My apologies for any inconvenience and rest assured the matter will be handled quickly.Regards,Chuck ***General ManagerHaley Chevrolet

*** *** came in to our dealership on at 90,milesShe requested us to check her vehicle for it not shifting properlyShe signed the workorder with the understanding that for $we would diagnose her shifting concern We performed a diagnostic and found no immediate
problemWe did notice the battery looked new and suggested that the Throttle Position Sensor might have lost it’s settings and could possibly need relearningWe did at *** approval We also performed a transmission fluid exchange at *** suggestionMrs*** called and indicated another repair facility had noted several things wrong with her vehicle that we didn’t indicateI hoped she would have brought it in for me to verify all of that but she indicated she had since traded the vehicle in elsewhere.The above comments are from our *** ***, Chris S*** Since Ms*** authorized our diagnostic fee by signing the work order, I don't feel as if she is due any refundSince she has subsequently traded the vehicle to another Dealer, we have no way of verifying that any other work was needed on the vehicleIf she had brought her vehicle back to us to verify that work needed to be performed we certainly would have waived the fee if we performed the repair at our facility. Sincerely,Chuck S***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] When I called to set up a appointment for a diagnostic test, they told me the price per hour I said I want a full diagnostic test done and I will pay for 1 hr. lmk what you fin in the hr and then we can proceed, so then they asked me what was going on for me to want that done! I told them it was shifting funny but I wanted a full diagnostic test done! so when they called and told me they found nothing at all and that since ei just got a new battery they just reset some codes I picked up my vehicle and it still did the same problem. after I took it somewhere else and got a full diagnostic done (with a copy of the paper stating everything wrong) it was so unaffordable I traded the vehicle in! they proceeded to call the manager of the dealership and (waited a week for him to call me back) after speaking with him HE TOLD ME THEY DO A FREE 5 POINT DIAGNOSTIC ON ALL VEHICLES AT THE REQUEST OF THE PERSON! so why was I never offered this or told anything about this! this is horrible business especially for a new dealership and a big dealership!

It is my understanding that the vehicle referenced in this complaint was sent to our body shop with instructions to repair any paint issues found to the best of their ability. I was told that the customer picked up the vehicle after it was repaired and tok delvery without any further complaint at...

that time. According to the body shop manager the customer did not mention any other issues at that time. As for receiving a copy of the estimate, since there was no charge whatsoever to the customer so there was no need for an estimate to be completed.We are certainly willing to have our service manager and the body shop manager meet with the customer at the body shop to determine if more work needs to be done to repair any damage that may be found. If we find that the vehcile needs further paint and or body work we will be happy to take care of it.I respectfully dispute the claim of a 50% value reduction mentioned and we are willing to work with the customer to try and rectify the situation.Any determination of a vehicle re-purchase must be arbitrated by General Motors so if the customer wants to pursue that further we will have to have a represenatative from GM get involved and begin that process. If that avenue is taken the customer will deal with GM directly not with our Dealership.In closing, on behalf of the Haley Auto Group, I appologize for any inconvenience caused to the customer and we will do all we can to resolve the matter.Sincerely,[redacted]General ManagerHaley Chevrolet GMC

[redacted] came in to our dealership on 3.29.16 at 90,297 miles. She requested us to check her vehicle for it not shifting properly. She signed the workorder with the understanding that for $99.00 we would diagnose her shifting concern.  We performed a diagnostic and found no immediate...

problem. We did notice the battery looked new and suggested that the Throttle Position Sensor might have lost it’s settings and could possibly need relearning. We did at [redacted] approval.  We also performed a transmission fluid exchange at [redacted] suggestion. Mrs. [redacted] called and indicated another repair facility had noted several things wrong with her vehicle that we didn’t indicate. I hoped she would have brought it in for me to verify all of that but she indicated she had since traded the vehicle in elsewhere. The above comments are from our [redacted], Chris S[redacted] Since Ms. [redacted] authorized our diagnostic fee by signing the work order, I don't feel as if she is due any refund. Since she has subsequently traded the vehicle to another Dealer, we have no way of verifying that any other work was needed on the vehicle. If she had brought her vehicle back to us to verify that work needed to be performed we certainly would have waived the fee if we performed the repair at our facility. Sincerely, Chuck S[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
When I called to set up a appointment for a diagnostic test, they told me the price per hour I said I want a full diagnostic test done and I will pay for 1 hr. lmk what you fin in the hr and then we can proceed, so then they asked me what was going on for me to want that done! I told them it was shifting funny but I wanted a full diagnostic test done! so when they called and told me they found nothing at all and that since ei just got a new battery they just reset some codes I picked up my vehicle and it still did the same problem. after I took it somewhere else and got a full diagnostic done (with a copy of the paper stating everything wrong) it was so unaffordable I traded the vehicle in! they proceeded to call the manager of the dealership and (waited a week for him to call me back) after speaking with him HE TOLD ME THEY DO A FREE 5 POINT DIAGONOSTIC ON ALL VEHICLES AT THE REQUEST OF THE PERSON! so why was I never offered this or told anything about this! this is horrible business especially for a new dealership and a big dealership!