Villa San José Hotel & Suites

Dear Ms***, We are sorry to hear that your son apparently signed two leases with two separate apartment complexes We have no relationship with *** *** and had no idea that *** may have already signed a contract somewhere else when he applied for a contract at *** *** **
*** * *** on June 21, and then signed a Housing Agreement with us on June 22. We disagree that this is a mistake between us and another apartment complex We would have no way of knowing that *** signed a lease elsewhere, either before or after signing his contract with us We actually inquired of *** ourselves to make sure he was still coming to our Stonegate community when we heard his desired roommate had leased elsewhere That is when we learned that *** also had a lease at *** *** We then advised him of various ways to reduce or eliminate his obligation at our community, which include delegating to a new resident, finding a new referred resident, or waiting to see if we are able to mitigate by filling the entire community for 2016-17. As you noted, *** is a 19-year-old adult who apparently signed two binding contracts We are doing our best to help reduce his obligation, but we are not financially responsible for his decision or errorWe continue to recommend that *** attempt to delegate (sublease) his space at our community, or alternately refer a new resident to us that may sign an agreement in his place. Sincerely, The Hills of Harrisonburg - Stonegate

The Scion Group LLC is the property management company and authorized agent for Hills Southview Apartments LLC d/b/a The Hills of Harrisonburg/SouthviewYour email dated September 14, 2017, has been forwarded to meThe complainant, *** ***, is not a consumer, but to our understanding is
the mother of *** ***, an adult resident of The Hills of Harrisonburg, which is an apartment community primarily hosting students at James Madison University*** ***’s complaint addresses a vehicle towing charge, which itself was imposed by a third-party towing company on *** ***, and for which we received no fundsNonetheless, we are happy to report that the complaint has been resolved directly with our actual customer, *** ***.The Hills of Harrisonburg indeed provides parking stickers to all of its residents as part of the moprocessWe explain to each resident, and it is stated in each resident’s Housing Agreement, that a vehicle may be towed if the parking sticker is not properly displayedWe have this policy in place to protect the rights of our residents to always have parking available to them.*** *** (not party to this complaint) spoke with our National Operations Manager, *** ***, shortly after her vehicle was towed*** acknowledged she did not have her parking sticker affixed to her windshield at all, as she had lost in some days prior to the towing when she also lost her keysThe sticker had not “fallen off” and would not fall off if properly affixedShe acknowledged that she understood why her vehicle was towedMs*** issued *** *** a new parking sticker; *** was satisfied with the outcome.Accordingly, we respectfully request that the complaint be closed as without basisPlease contact me with any questions, as we look forward to bringing this matter to resolution as soon as possible.Sincerely,*** ** ***Executive Vice President & General Counsel

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response says that *** spoke with *** *** which is not correctThey actually exchanged emails with each other*** suggested the sticker fell off maybe when her car was parked on campus due to the fact she lost her car key and left it there several daysThe lost key was a completely separate incidentAgain the complaint is not against the towing company, the complaint is that Southview provided her with a sticker that fell off her window and caused her to be towedMy reason for lodging the complaint is again because I was there on August when she placed the sticker in the back windowMy husband and I are the guarantors of her lease and we pay her towing fee. She understands why she was towed because obviously the towing company did what they were supposed to do but she also blames Southview for the faulty sticker (if you care to read her email) and her current sticker is taped on now which I was also witness to this past weekend.
Regards,
*** ***

The Scion Group LLC is the property management company and authorized agent for Hills Southview Apartments LLC d/b/a The Hills of Harrisonburg/SouthviewYour email dated September 14, 2017, has been forwarded to meThe complainant, *** ***, is not a consumer, but to our understanding is
the mother of *** ***, an adult resident of The Hills of Harrisonburg, which is an apartment community primarily hosting students at James Madison University*** ***’s complaint addresses a vehicle towing charge, which itself was imposed by a third-party towing company on *** ***, and for which we received no fundsNonetheless, we are happy to report that the complaint has been resolved directly with our actual customer, *** ***.The Hills of Harrisonburg indeed provides parking stickers to all of its residents as part of the moprocessWe explain to each resident, and it is stated in each resident’s Housing Agreement, that a vehicle may be towed if the parking sticker is not properly displayedWe have this policy in place to protect the rights of our residents to always have parking available to them.*** *** (not party to this complaint) spoke with our National Operations Manager, *** ***, shortly after her vehicle was towed*** acknowledged she did not have her parking sticker affixed to her windshield at all, as she had lost in some days prior to the towing when she also lost her keysThe sticker had not “fallen off” and would not fall off if properly affixedShe acknowledged that she understood why her vehicle was towedMs*** issued *** *** a new parking sticker; *** was satisfied with the outcome.Accordingly, we respectfully request that the complaint be closed as without basisPlease contact me with any questions, as we look forward to bringing this matter to resolution as soon as possible.Sincerely,*** ** ***Executive Vice President & General Counsel

Dear Ms***, We are sorry to hear that your son apparently signed two leases with two separate apartment complexes We have no relationship with *** *** and had no idea that *** may have already signed a contract somewhere else when he applied for a contract at *** *** **
*** * *** on June 21, and then signed a Housing Agreement with us on June 22. We disagree that this is a mistake between us and another apartment complex We would have no way of knowing that *** signed a lease elsewhere, either before or after signing his contract with us We actually inquired of *** ourselves to make sure he was still coming to our Stonegate community when we heard his desired roommate had leased elsewhere That is when we learned that *** also had a lease at *** *** We then advised him of various ways to reduce or eliminate his obligation at our community, which include delegating to a new resident, finding a new referred resident, or waiting to see if we are able to mitigate by filling the entire community for 2016-17. As you noted, *** is a 19-year-old adult who apparently signed two binding contracts We are doing our best to help reduce his obligation, but we are not financially responsible for his decision or errorWe continue to recommend that *** attempt to delegate (sublease) his space at our community, or alternately refer a new resident to us that may sign an agreement in his place. Sincerely, The Hills of Harrisonburg - Stonegate

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response says that *** spoke with *** *** which is not correctThey actually exchanged emails with each other*** suggested the sticker fell off maybe when her car was parked on campus due to the fact she lost her car key and left it there several daysThe lost key was a completely separate incidentAgain the complaint is not against the towing company, the complaint is that Southview provided her with a sticker that fell off her window and caused her to be towedMy reason for lodging the complaint is again because I was there on August when she placed the sticker in the back windowMy husband and I are the guarantors of her lease and we pay her towing fee. She understands why she was towed because obviously the towing company did what they were supposed to do but she also blames Southview for the faulty sticker (if you care to read her email) and her current sticker is taped on now which I was also witness to this past weekend.
Regards,
*** ***