[redacted] , We have reviewed your account and found the charges to be accurateIn consideration of your good tenancy and your efforts to leave without charges, we have decided to accommodate your request to increase the refund amount
Dear Revdex.com: After careful review of the file, documents and photos pertaining to Ms [redacted] M [redacted] , the result is that I support, the on site manager's decision not to return full deposit The reason for this is that we have receipts and documents proving that we replaced the carpet prior to resident moving in Thus, when she moved in the carpet was brand new We also have emails documenting the manager had to request permission to replace the carpet of the unit after Ms [redacted] moved because it had stains and a very bad odor New carpet does not have to be replaced after only year if there is wear and tear Thus, it was deemed that the carpet was beyond what is considered a amount of wear and tear We have photos of other items not cleaned or broken as per the itemized deductions shown on her ledger I will send the rest of the documents in another email Sincerely, Daniel G [redacted] and VSC Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, From: [redacted] Sent: Friday, August 08, 10:AMTo: drteamSubject: Complaint ID # [redacted] Complaint is not resolvedThey are saying I still owe them money for damages, of which they have not provided any proofI dispute this entirelyThere was no "hole in the wall" Thanks
Dear BBB, This is to let you know that the property supervisor is reviewing all information on this complaint. Once he has reviewed the files and any applicable photos, he will reply to you with a decision regarding this complaint. This notice says it... is the second notice, unfortunately this is the first time I recall seeing and reading the email on the complaint. Here is the case number and complaintant's information: BBB Case # [redacted] - Villa Serena CommunitiesCustomer Information: [redacted] M [redacted] [redacted] Rd #***Houston , TX ***Daytime Phone: (***) ***-***E-mail: [redacted] . [redacted] [email protected] We strive to reply to all complaints or issues in a timely manner and in a polite and professional manner. You will receive a response from us very soon. Sincerely, Jeannie W [redacted] Marketing Director / Customer Service Manager ***-230-1096
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolutionI disagree with the results of the management teamIm being charged for cleaning a dishwasher I never usedThat is crazy, being charged for sweepingI have never heard of anything like thisAs for the bathtubs as much as I cleaned them they never came clean
Regards,
Sent: Tuesday, June 28, 9:AMSubject: RE: *** of Houston and South Texas- Complaint regarding Your Business #***
sans-serif;">*** ***, I have received your *** complaint and will be looking into the charges on your account and looking at the pictures and bids in your file to assess if the charges were valid or notI will contact you again once I have those and make a decisionIf you have any documentation of your walk through or any pictures of your own you would like me to see before making my determination, please send them to my emailI will respond with my answer within 48hrsThank you,
From: *** *** *** Sent: Monday, July 28, 12:PM
/>
To: drteamSubject: Complaint ID #***
Hello,
I am trying to respond to a complaint filed with the Revdex.com of Houston.
The resident requested that we waive any fees associated with breaking his lease and any unused rent moniesDue to staff changed we did not receive this complaint until today, 07/28/This resident is now no longer a resident and has already been sent to collectionsWe will however, send our collections department a written request to completely delete this account from their collection fillingsWe will issue a credit and give him an opportunity to pay, if there is a balanceWe will be waiving any fees associated with breaking his lease contractAny rent accumulated until move-out and any damages to the unit will still be chargedWe will contact this resident directly to inform him of his balance if any.
Thank you,
*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
From: [redacted] Sent: Friday, August 08, 2014 10:57 AMTo: drteamSubject: Complaint ID #[redacted]
Complaint is not resolved. They are saying I still owe them money for damages, of which they have not provided any proof. I dispute this entirely. There was no "hole in the wall".
We have reviewed your account and found the charges to be accurate. In consideration of your good tenancy and your efforts to leave without charges, we have decided to accommodate your request to increase the refund amount.
Dear Revdex.com:
After careful review of the file, documents and photos pertaining to Ms. [redacted] M. [redacted], the result is that I support, the on site manager's decision not to return full deposit. The reason for this is that we have receipts and documents proving that we replaced the carpet prior to resident moving in. Thus, when she moved in the carpet was brand new. We also have emails documenting the manager had to request permission to replace the carpet of the unit after Ms. [redacted] moved because it had stains and a very bad odor. New carpet does not have to be replaced after only 1 year if there is normal wear and tear. Thus, it was deemed that the carpet was beyond what is considered a normal amount of wear and tear. We have photos of other items not cleaned or broken as per the itemized deductions shown on her ledger.
I will send the rest of the documents in another email.
Sincerely,
Daniel G[redacted]
and VSC Management
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Dear Revdex.com,
This is to let you know that the property supervisor is reviewing all information on this complaint. Once he has reviewed the files and any applicable photos, he will reply to you with a decision regarding this complaint.
This notice says it...
is the second notice, unfortunately this is the first time I recall seeing and reading the email on the complaint.
Here is the case number and complaintant's information:
Revdex.com Case # [redacted] - Villa Serena CommunitiesCustomer Information:[redacted] M [redacted] Rd #[redacted]Houston , TX [redacted]Daytime Phone: ([redacted]) [redacted]E-mail: [redacted].[redacted][email protected]
We strive to reply to all complaints or issues in a timely manner and in a polite and professional manner. You will receive a response from us very soon.
Sincerely,
Jeannie W[redacted]
Marketing Director / Customer Service Manager
[redacted]-230-1096
Hello, What community do you live at [redacted] Houston, TX does not match any of the communities that we own or manage
[redacted] , We have reviewed your account and found the charges to be accurateIn consideration of your good tenancy and your efforts to leave without charges, we have decided to accommodate your request to increase the refund amount
Dear Revdex.com: After careful review of the file, documents and photos pertaining to Ms [redacted] M [redacted] , the result is that I support, the on site manager's decision not to return full deposit The reason for this is that we have receipts and documents proving that we replaced the carpet prior to resident moving in Thus, when she moved in the carpet was brand new We also have emails documenting the manager had to request permission to replace the carpet of the unit after Ms [redacted] moved because it had stains and a very bad odor New carpet does not have to be replaced after only year if there is wear and tear Thus, it was deemed that the carpet was beyond what is considered a amount of wear and tear We have photos of other items not cleaned or broken as per the itemized deductions shown on her ledger I will send the rest of the documents in another email Sincerely, Daniel G [redacted] and VSC Management
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, From: [redacted] Sent: Friday, August 08, 10:AMTo: drteamSubject: Complaint ID # [redacted] Complaint is not resolvedThey are saying I still owe them money for damages, of which they have not provided any proofI dispute this entirelyThere was no "hole in the wall" Thanks
Dear BBB, This is to let you know that the property supervisor is reviewing all information on this complaint. Once he has reviewed the files and any applicable photos, he will reply to you with a decision regarding this complaint. This notice says it... is the second notice, unfortunately this is the first time I recall seeing and reading the email on the complaint. Here is the case number and complaintant's information: BBB Case # [redacted] - Villa Serena CommunitiesCustomer Information: [redacted] M [redacted] [redacted] Rd #***Houston , TX ***Daytime Phone: (***) ***-***E-mail: [redacted] . [redacted] [email protected] We strive to reply to all complaints or issues in a timely manner and in a polite and professional manner. You will receive a response from us very soon. Sincerely, Jeannie W [redacted] Marketing Director / Customer Service Manager ***-230-1096
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolutionI disagree with the results of the management teamIm being charged for cleaning a dishwasher I never usedThat is crazy, being charged for sweepingI have never heard of anything like thisAs for the bathtubs as much as I cleaned them they never came clean
Regards,
Sent: Tuesday, June 28, 9:AMSubject: RE: *** of Houston and South Texas- Complaint regarding Your Business #***
sans-serif;">*** ***, I have received your *** complaint and will be looking into the charges on your account and looking at the pictures and bids in your file to assess if the charges were valid or notI will contact you again once I have those and make a decisionIf you have any documentation of your walk through or any pictures of your own you would like me to see before making my determination, please send them to my emailI will respond with my answer within 48hrsThank you,
From: *** *** *** Sent: Monday, July 28, 12:PM
/>
To: drteamSubject: Complaint ID #***
Hello,
I am trying to respond to a complaint filed with the Revdex.com of Houston.
The resident requested that we waive any fees associated with breaking his lease and any unused rent moniesDue to staff changed we did not receive this complaint until today, 07/28/This resident is now no longer a resident and has already been sent to collectionsWe will however, send our collections department a written request to completely delete this account from their collection fillingsWe will issue a credit and give him an opportunity to pay, if there is a balanceWe will be waiving any fees associated with breaking his lease contractAny rent accumulated until move-out and any damages to the unit will still be chargedWe will contact this resident directly to inform him of his balance if any.
Thank you,
*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
From: [redacted] Sent: Friday, August 08, 2014 10:57 AMTo: drteamSubject: Complaint ID #[redacted]
Complaint is not resolved. They are saying I still owe them money for damages, of which they have not provided any proof. I dispute this entirely. There was no "hole in the wall".
Thanks.
Hello,
What community do you live at. [redacted] Houston, TX does not match any of the communities that we own or manage.
[redacted],
We have reviewed your account and found the charges to be accurate. In consideration of your good tenancy and your efforts to leave without charges, we have decided to accommodate your request to increase the refund amount.
Dear Revdex.com:
After careful review of the file, documents and photos pertaining to Ms. [redacted] M. [redacted], the result is that I support, the on site manager's decision not to return full deposit. The reason for this is that we have receipts and documents proving that we replaced the carpet prior to resident moving in. Thus, when she moved in the carpet was brand new. We also have emails documenting the manager had to request permission to replace the carpet of the unit after Ms. [redacted] moved because it had stains and a very bad odor. New carpet does not have to be replaced after only 1 year if there is normal wear and tear. Thus, it was deemed that the carpet was beyond what is considered a normal amount of wear and tear. We have photos of other items not cleaned or broken as per the itemized deductions shown on her ledger.
I will send the rest of the documents in another email.
Sincerely,
Daniel G[redacted]
and VSC Management
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Dear Revdex.com,
This is to let you know that the property supervisor is reviewing all information on this complaint. Once he has reviewed the files and any applicable photos, he will reply to you with a decision regarding this complaint.
This notice says it...
is the second notice, unfortunately this is the first time I recall seeing and reading the email on the complaint.
Here is the case number and complaintant's information:
Revdex.com Case # [redacted] - Villa Serena CommunitiesCustomer Information:[redacted] M [redacted] Rd #[redacted]Houston , TX [redacted]Daytime Phone: ([redacted]) [redacted]E-mail: [redacted].[redacted][email protected]
We strive to reply to all complaints or issues in a timely manner and in a polite and professional manner. You will receive a response from us very soon.
Sincerely,
Jeannie W[redacted]
Marketing Director / Customer Service Manager
[redacted]-230-1096