Villa St. Clair Wedding and Special Event Facility

The dates in the complaint filed are incorrect To simplify the process, I will not try to correct those at the current time I have written documentation to verify all of these facts, including the signed contract, the cost estimate and all emails.Contact #[redacted] called Villa StClair in May and inquired about holding her wedding at our venue in Nov After answering her questions, she requested a tour of our venue.Contact #[redacted] and her sister came to Villa StClair for a tour [redacted] spent hrminwith them, showing them the venue, discussing [redacted] ’s upcoming wedding and the services that Villa StClair provided [redacted] asked many question during this period and they were all answered by Ms [redacted] Ms [redacted] also provided a hand-written list of the outside vendors/services that [redacted] would be responsible for At the end of this time, Ms [redacted] asked [redacted] if she would like to set up a time to bring her fiancé, [redacted] out to Villa StClair for a tour [redacted] stated that would not be necessary She stated that she wanted to hold her wedding at Villa StClair and was ready to secure their wedding date of Nov13, Ms [redacted] asked her specifically if she wanted to sign the contract that day She answered yes Ms [redacted] told her that it would take a few minutes to prepare the contract, gave [redacted] and her sister a magazine and photo books to look at and left the room to prepare the contract and the cost estimate.It took Ms [redacted] 8-minutes to prepare and print copies of the contract and the cost estimate for the Harlan/Sawdey wedding.Ms [redacted] returned and gave both women copies of the contract and the cost estimate for their review Ms [redacted] sat quietly while both women read the contract and the cost estimate This took approximately minutes When they were both finished reading, Ms [redacted] asked them if they had any questions about the contract [redacted] stated “no” Ms [redacted] asked them if they had any questions about the cost estimate-stating that they would be making monthly payments of $ [redacted] asked if that covered everything Ms [redacted] restated all the services that would be provided by Villa StClair which were included in the contract and in their payments Ms [redacted] also directed [redacted] to the handwritten list of outside vendors/services that [redacted] would be responsible for [redacted] stated that she understood that she would get the cake, dj, linens, officiant, photographer, attire & invitations[redacted] signed the contract and paid the initial investment of $via a personal check She and her sister left happy that night.Contact #3The next day, [redacted] a staff member at Villa StClair, emailed [redacted] to set up the 1st planning meeting We knew time would be of the essence as her wedding was less than months away.Contact #days after the contract was signed, [redacted] responded (after business hours) to the email asking some questions.Contact #days after the contract was signed, Ms [redacted] sent an email answering all the questions in the email from the night before.Contact #days after the contract was signed, [redacted] sent an email (after business hours) formally canceling her wedding at Villa StClairContact #7The next morning, days after the contract was signed, Ms [redacted] emailed acknowledging [redacted] ’s cancelation of the contract with Villa StClair Even though she was not contractually obligated to refund any money, as an act of kindness, Ms [redacted] offered to refund the Security Deposit of $and asked what address [redacted] would like the check sent to.Contact #8Ms [redacted] mailed a certified fund check in the amount of $to [redacted] the very next day, days after the contract was signed The check was sent to SRainbow Bridge Dr, Cedar Park, TX [redacted] d cashed this check.Contact #9Over the next days, [redacted] sent other emails to Ms [redacted] about the initial investment In these emails, [redacted] pleaded stating “I've made a huge mistake” Ms [redacted] reiterated that the contact was clear and that no more funds would be forthcoming.The last emails were filled with many threats [redacted] threated filings with the Revdex.com and Attorney General and reviews on Yelp, etcif all of her initial investment was not refunded At the end of these harassing emails, Ms [redacted] sent an email with this promise“If and when another event is booked for Friday, November 13, the remainder of your initial investment will be refunded The staff of Villa StClair will continue to pursue other events for your date.” [redacted] did not respond to that email.Over the next weeks, the staff of Villa StClair made every attempt to rebook the date canceled by [redacted] to other brides via social media, phone calls, website and tours No brides showed an interest in this date.Contact #months later, [redacted] began sending harassing and threatening emails again Over the course of days, Ms [redacted] received emails Ms [redacted] replied via email stating“Over the past months, the staff of Villa StClair has made every effort to book your wedding date of 11/13/ Unfortunately no one has selected that date yet Even though your contract states “It is agreed that all monies paid to Villa StClair are non-refundable”As a kindness, Villa StClair refunded $in June We will continue to pursue other events for 11/13/ As I have stated in previous emails, if/when that date is selected by another client, the remainder of your Initial Investment will be refunded to you.”Villa StClair continues even now to rebook the date selected by [redacted]

Complaint: [redacted] I am rejecting this response because: You misquoted your own contract. "All monies represent LIQUIDATED DAMAGES.." There were no damages at all. You did nothing to earn $1,250. I am truly upset with the way you handle business and how you could just take someone's money. Tell me what the "liquidated damages" were, which you will find there are none; its equivalent is $0.00. Therefore all monies being represented as liquidated damages, $1,250 in this case, is deemed a penalty clause BY TEXAS LAW and therefore is unenforceable. I do apologize for the seemingly excessive e-mails, however, $1,250 is a lot to have stolen and I couldn't express that enough. I will continue with my complaint with the Attorney General as well as write my reviews on Yelp!, TheKnot, etc. Don't misquote your own contract as I did not misquote the law. Despite what happened or transpired beyond my canceling services with your facility, I still only received a tour of your facility WHICH YOU DON'T CHARGE FOR!! I thought it took FOREVER!! I don't remember asking many questions. In fact, Mrs. [redacted] asked all of the questions. I had only a few. And that's petty. Tell me what you gave me in return for $1,250.. A runaround circus? The BBB will handle this. Of this, I am certain, because I'm not the one with an illegal contract. With as much detail as you seemed to have about our encounter, perhaps attention to detail when drafting your own contracts would be advisable. I've learned my lesson on asking about a cancellation policy upfront rather than assume the business was operating LEGALLY!!!Regards, [redacted]

The dates in the complaint filed are incorrect.  To simplify the process, I will not try to
correct those at the current time.  I
have written documentation to verify all of these facts, including the signed
contract, the cost estimate and all emails.Contact #1[redacted] called...

Villa St. Clair in May 2015 and inquired about holding her wedding at our venue in Nov. 2015.  After answering her questions, she requested a tour of our venue.Contact #2[redacted] and her sister came to Villa St. Clair for a tour.  [redacted] spent 1 hr. 20 min. with them, showing them the venue, discussing [redacted]’s upcoming wedding and the services that Villa St. Clair provided.  [redacted] asked many question during this period and they were all answered by Ms. [redacted].  Ms. [redacted] also provided a hand-written list of the outside vendors/services that [redacted] would be responsible for.  At the end of this time, Ms. [redacted] asked [redacted] if she would like to set up a time to bring her fiancé, [redacted] out to Villa St. Clair for a tour.  [redacted] stated that would not be necessary.  She stated that she wanted to hold her wedding at Villa St. Clair and was ready to secure their wedding date of Nov. 13, 2015.  Ms. [redacted] asked her specifically if she wanted to sign the contract that day.  She answered yes.  Ms. [redacted] told her that it would take a few minutes to prepare the contract, gave [redacted] and her sister a magazine and photo books to look at and left the room to prepare the contract and the cost estimate.It took Ms. [redacted] 8-12 minutes to prepare and print 2 copies of the contract and the cost estimate for the Harlan/Sawdey wedding.Ms. [redacted] returned and gave both women copies of the contract and the cost estimate for their review.  Ms. [redacted] sat quietly while both women read the contract and the cost estimate.  This took approximately 5 minutes.  When they were both finished reading, Ms. [redacted] asked them if they had any questions about the contract.  [redacted] stated “no”.  Ms. [redacted] asked them if they had any questions about the cost estimate-stating that they would be making 6 monthly payments of $1000.46.  [redacted] asked if that covered everything.  Ms. [redacted] restated all the services that would be provided by Villa St. Clair which were included in the contract and in their payments.  Ms. [redacted] also directed [redacted] to the handwritten list of outside vendors/services that [redacted] would be responsible for.  [redacted] stated that she understood that she would get the cake, dj, linens, officiant, photographer, attire & invitations.[redacted] signed the contract and paid the initial investment of $2000 via a personal check.  She and her sister left happy that night.Contact #3The next day, [redacted] a staff member at Villa St. Clair, emailed [redacted] to set up the 1st planning meeting.  We knew time would be of the essence as her wedding was less than 6 months away.Contact #43 days after the contract was signed, [redacted] responded (after business hours) to the email asking some questions.Contact #54 days after the contract was signed, Ms. [redacted] sent an email answering all the questions in the email from the night before.Contact #67 days after the contract was signed, [redacted] sent an email (after business hours) formally canceling her wedding at Villa St. Clair. Contact #7The next morning, 8 days after the contract was signed, Ms. [redacted] emailed acknowledging [redacted]’s cancelation of the contract with Villa St. Clair.  Even though she was not contractually obligated to refund any money, as an act of kindness, Ms. [redacted] offered to refund the Security Deposit of $750 and asked what address [redacted] would like the check sent to.Contact #8Ms. [redacted] mailed a certified fund check in the amount of $750 to [redacted] the very next day, 9 days after the contract was signed.  The check was sent to 201 S. Rainbow Bridge Dr, Cedar Park, TX 78613.  [redacted]d cashed this check.Contact #9Over the next 7 days, [redacted] sent 9 other emails to Ms. [redacted] about the initial investment.  In these emails, [redacted] pleaded stating “I've made a huge mistake”.   Ms. [redacted] reiterated that the contact was clear and that no more funds would be forthcoming.The last 5 emails were filled with many threats.  [redacted] threated filings with the Revdex.com and Attorney General and reviews on Yelp, etc. if all of her initial investment was not refunded.  At the end of these harassing emails, Ms. [redacted] sent an email with this promise“If and when
another event is booked for Friday, November 13, 2015 the remainder of your
initial investment will be refunded.  The staff of Villa St. Clair will
continue to pursue other events for your date.”[redacted] did not respond to that email.Over the next weeks, the staff of Villa St. Clair made every attempt to rebook the date canceled by [redacted] to other brides via social media, phone calls, website and tours.  No brides showed an interest in this date.Contact #103 months later, [redacted] began sending harassing and threatening emails again.  Over the course of 10 days, Ms. [redacted] received 7 emails.  Ms. [redacted] replied via email stating“Over the
past months, the staff of Villa St. Clair has made every effort to book your
wedding date of 11/13/15.  Unfortunately no one has selected that date
yet.  Even though
your contract states “It is
agreed that all monies paid to Villa St. Clair are non-refundable”As a
kindness, Villa St. Clair refunded $750 in June.  We will
continue to pursue other events for 11/13/15.  As I have stated in
previous emails, if/when that date is selected by another client, the remainder
of your Initial Investment will be refunded to you.”Villa St. Clair continues even now to rebook the date selected by [redacted].

Complaint: [redacted]I am rejecting this response because: You misquoted your own contract. "All monies represent LIQUIDATED DAMAGES.." There were no damages at all. You did nothing to earn $1,250. I am truly upset with the way you handle business and how you could just take someone's money. Tell me what the "liquidated damages" were, which you will find there are none; its equivalent is $0.00. Therefore all monies being represented as liquidated damages, $1,250 in this case, is deemed a penalty clause BY TEXAS LAW and therefore is unenforceable. I do apologize for the seemingly excessive e-mails, however, $1,250 is a lot to have stolen and I couldn't express that enough. I will continue with my complaint with the Attorney General as well as write my reviews on Yelp!, TheKnot, etc. Don't misquote your own contract as I did not misquote the law. Despite what happened or transpired beyond my canceling services with your facility, I still only received a tour of your facility WHICH YOU DON'T CHARGE FOR!! I thought it took FOREVER!! I don't remember asking many questions. In fact, Mrs. [redacted] asked all of the questions. I had only a few. And that's petty. Tell me what you gave me in return for $1,250.. A runaround circus? The Revdex.com will handle this. Of this, I am certain, because I'm not the one with an illegal contract. With as much detail as you seemed to have about our encounter, perhaps attention to detail when drafting your own contracts would be advisable. I've learned my lesson on asking about a cancellation policy upfront rather than assume the business was operating LEGALLY!!!Regards,[redacted]

The dates in the complaint filed are incorrect.  To simplify the process, I will not try to
correct those at the current time.  I
have written documentation to verify all of these facts, including the signed
contract, the cost estimate and all emails.Contact #1[redacted]...

called Villa St. Clair in May 2015 and inquired about holding her wedding at our venue in Nov. 2015.  After answering her questions, she requested a tour of our venue.Contact #2[redacted] and her sister came to Villa St. Clair for a tour.  [redacted] spent 1 hr. 20 min. with them, showing them the venue, discussing [redacted]’s upcoming wedding and the services that Villa St. Clair provided.  [redacted] asked many question during this period and they were all answered by Ms. [redacted].  Ms. [redacted] also provided a hand-written list of the outside vendors/services that [redacted] would be responsible for.  At the end of this time, Ms. [redacted] asked [redacted] if she would like to set up a time to bring her fiancé, [redacted] out to Villa St. Clair for a tour.  [redacted] stated that would not be necessary.  She stated that she wanted to hold her wedding at Villa St. Clair and was ready to secure their wedding date of Nov. 13, 2015.  Ms. [redacted] asked her specifically if she wanted to sign the contract that day.  She answered yes.  Ms. [redacted] told her that it would take a few minutes to prepare the contract, gave [redacted] and her sister a magazine and photo books to look at and left the room to prepare the contract and the cost estimate.It took Ms. [redacted] 8-12 minutes to prepare and print 2 copies of the contract and the cost estimate for the Harlan/Sawdey wedding.Ms. [redacted] returned and gave both women copies of the contract and the cost estimate for their review.  Ms. [redacted] sat quietly while both women read the contract and the cost estimate.  This took approximately 5 minutes.  When they were both finished reading, Ms. [redacted] asked them if they had any questions about the contract.  [redacted] stated “no”.  Ms. [redacted] asked them if they had any questions about the cost estimate-stating that they would be making 6 monthly payments of $1000.46.  [redacted] asked if that covered everything.  Ms. [redacted] restated all the services that would be provided by Villa St. Clair which were included in the contract and in their payments.  Ms. [redacted] also directed [redacted] to the handwritten list of outside vendors/services that [redacted] would be responsible for.  [redacted] stated that she understood that she would get the cake, dj, linens, officiant, photographer, attire & invitations.[redacted] signed the contract and paid the initial investment of $2000 via a personal check.  She and her sister left happy that night.Contact #3The next day, [redacted] a staff member at Villa St. Clair, emailed [redacted] to set up the 1st planning meeting.  We knew time would be of the essence as her wedding was less than 6 months away.Contact #43 days after the contract was signed, [redacted] responded (after business hours) to the email asking some questions.Contact #54 days after the contract was signed, Ms. [redacted] sent an email answering all the questions in the email from the night before.Contact #67 days after the contract was signed, [redacted] sent an email (after business hours) formally canceling her wedding at Villa St. Clair. Contact #7The next morning, 8 days after the contract was signed, Ms. [redacted] emailed acknowledging [redacted]’s cancelation of the contract with Villa St. Clair.  Even though she was not contractually obligated to refund any money, as an act of kindness, Ms. [redacted] offered to refund the Security Deposit of $750 and asked what address [redacted] would like the check sent to.Contact #8Ms. [redacted] mailed a certified fund check in the amount of $750 to [redacted] the very next day, 9 days after the contract was signed.  The check was sent to 201 S. Rainbow Bridge Dr, Cedar Park, TX 78613.  [redacted]d cashed this check.Contact #9Over the next 7 days, [redacted] sent 9 other emails to Ms. [redacted] about the initial investment.  In these emails, [redacted] pleaded stating “I've made a huge mistake”.   Ms. [redacted] reiterated that the contact was clear and that no more funds would be forthcoming.The last 5 emails were filled with many threats.  [redacted] threated filings with the Revdex.com and Attorney General and reviews on Yelp, etc. if all of her initial investment was not refunded.  At the end of these harassing emails, Ms. [redacted] sent an email with this promise“If and when
another event is booked for Friday, November 13, 2015 the remainder of your
initial investment will be refunded.  The staff of Villa St. Clair will
continue to pursue other events for your date.”[redacted] did not respond to that email.Over the next weeks, the staff of Villa St. Clair made every attempt to rebook the date canceled by [redacted] to other brides via social media, phone calls, website and tours.  No brides showed an interest in this date.Contact #103 months later, [redacted] began sending harassing and threatening emails again.  Over the course of 10 days, Ms. [redacted] received 7 emails.  Ms. [redacted] replied via email stating“Over the
past months, the staff of Villa St. Clair has made every effort to book your
wedding date of 11/13/15.  Unfortunately no one has selected that date
yet.  Even though
your contract states “It is
agreed that all monies paid to Villa St. Clair are non-refundable”As a
kindness, Villa St. Clair refunded $750 in June.  We will
continue to pursue other events for 11/13/15.  As I have stated in
previous emails, if/when that date is selected by another client, the remainder
of your Initial Investment will be refunded to you.”Villa St. Clair continues even now to rebook the date selected by [redacted].