Village Automotive Sales & Service Center

The stair lifts were taken out on March 1, and I have not received a check from Independent Mobility as of yetThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will respond when I get an $800 check from Independent Mobility
Regards,
*** ***

My name is Mary W[redacted], I was the person working with [redacted] on the buy back.  Independent Mobility offers this program as a courtesy to our customers.  I'm not exactly sure when she started calling about picking up the lifts but when we are busy servicing customers that have...

lifts that are not working and they are not able to walk steps, that is our priority not buy backs. We made arrangements to pick up the lifts on March 1 2017 which we did, the technician did not have a check in hand, for the owner of the business is the only one that can issue checks and he was not available.  They contacted us a few times for the check, I told them I would look into it.  The final call [redacted] made to the office I told her the check was mailed and provided her with check number [redacted] dated 04/06/2017.  She was doubtful at that time that we may not have mailed it.  I told her if she didn't receive the check within the next few days to contact us.  We never heard back from her.  We cannot control the US Postal Service nor can we correct a problem if she didn't inform us.  She chose to take it one step further.I will have Sylvester check bank records upon his return to see if there is a cancelled check.  After being in business for 30 plus years Independent Mobility is not in business to take advantage of people in any way shape or form.