The customer brought there Car into our shop for a air conditioning issue. The unit was completely empty of refrigerant. The problem was traced to a bad valve in the system. This valve was changed and the system refilled along with a dye being added in case of problems down the
road the future problem would be easier for the next technician to trace. the customer leaves in the car and returns days later with the same problem. When checked the technician finds a bad evaporator core which is in the dashboard of the car. The estimate was given to the customer at which time they refused the work. They emailed me at which point I tried my best to explain the issue. I offered a significant discount in which they declined. After talking to the trained technician he explained to me that the car came in with two issues however with out refrigerate in the system and the system running for a period of time it would have been impossible for any technician to discover the leak in the evaporator core. Only because of the dye that they added were they able to trace the second broken part. I still standby my offer of the reduced price of the repair in a effort to please the customer. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
When I picked up my car, the technician said that my A/C was working fine. I left the dealership after the first repair with the words that everything was fixed. The technician never said that there may be another issue and dye was added to detect any other issues.I ask for a full refund
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If...
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The AC was not running fine after the first fix. This is why we brought it back. After the first fix, it should have been tested again to ensure it was completely fixed.This is not acceptable. I ask for a full refund.
Regards,
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10868405, and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Sent: Thursday, November 24, 2016 2:53 PM To: drteam Cc: [redacted] Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Houston Direct Preowned finally did provide replacement mats. I am satisfied with their respone. Thanks so much for your assistance - would not have happened w/o you!! sincerely
The dye was not added because we thought there was something else wrong with the car. It is standard procedure when refilling the unit. However the dye added did allow us or whoever else look at it find additional leaks in the system. There was absolutely no way possible for any technician at any shop to know that there was a second leak, until the system was recharged and lost its pressure again. I know it is unfortunate and not ideal, but it is the nature of a/c units. No one in the world could have diagnosed the second leak the first time the car was brought in. No one in the world would have know it existed. And indeed when the car left the first time the a/c was running fine because it still had refrigerant in the system.
From: Chris K[redacted] [mailto:K[redacted]@MacHaik.net] Sent: Friday, November 11, 2016 11:05 AM To: drteam <[email protected]> Subject: Revdex.com Case #[redacted] Importance: High To whom it may concern, We have followed up with the customer and have the issue resolved. We have...
purchased the floor mat that he desires. Customer is satisfied with this resolution. Please confirm you received this email Chris K[redacted] General Manager
there was a delay in the state of Texas beyond our control with the issue of the plates on this vehicle we did call and have since received the plates and they were overnighted to her 2 days ago I just spoke with her and she has received the plates and they are happy now.
The customer brought there Car into our shop for a air conditioning issue. The unit was completely empty of refrigerant. The problem was traced to a bad valve in the system. This valve was changed and the system refilled along with a dye being added in case of problems down the
road the future problem would be easier for the next technician to trace. the customer leaves in the car and returns days later with the same problem. When checked the technician finds a bad evaporator core which is in the dashboard of the car. The estimate was given to the customer at which time they refused the work. They emailed me at which point I tried my best to explain the issue. I offered a significant discount in which they declined. After talking to the trained technician he explained to me that the car came in with two issues however with out refrigerate in the system and the system running for a period of time it would have been impossible for any technician to discover the leak in the evaporator core. Only because of the dye that they added were they able to trace the second broken part. I still standby my offer of the reduced price of the repair in a effort to please the customer. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
When I picked up my car, the technician said that my A/C was working fine. I left the dealership after the first repair with the words that everything was fixed. The technician never said that there may be another issue and dye was added to detect any other issues.I ask for a full refund
Regards,
*** ***
I will check with our accounting office and verify the date it was mailed out.
[A default letter is provided here which indicates your acceptance of the business's response. If...
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The AC was not running fine after the first fix. This is why we brought it back. After the first fix, it should have been tested again to ensure it was completely fixed.This is not acceptable. I ask for a full refund.
Regards,
[A default letter...
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10868405, and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Sent: Thursday, November 24, 2016 2:53 PM To: drteam Cc: [redacted] Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Houston Direct Preowned finally did provide replacement mats. I am satisfied with their respone. Thanks so much for your assistance - would not have happened w/o you!! sincerely
The dye was not added because we thought there was something else wrong with the car. It is standard procedure when refilling the unit. However the dye added did allow us or whoever else look at it find additional leaks in the system. There was absolutely no way possible for any technician at any shop to know that there was a second leak, until the system was recharged and lost its pressure again. I know it is unfortunate and not ideal, but it is the nature of a/c units. No one in the world could have diagnosed the second leak the first time the car was brought in. No one in the world would have know it existed. And indeed when the car left the first time the a/c was running fine because it still had refrigerant in the system.
From: Chris K[redacted] [mailto:K[redacted]@MacHaik.net] Sent: Friday, November 11, 2016 11:05 AM To: drteam <[email protected]> Subject: Revdex.com Case #[redacted] Importance: High To whom it may concern, We have followed up with the customer and have the issue resolved. We have...
purchased the floor mat that he desires. Customer is satisfied with this resolution. Please confirm you received this email Chris K[redacted] General Manager
We have already issued a check to Ms. [redacted] for the $1,000 she is disputing. Check was mailed out last week.
there was a delay in the state of Texas beyond our control with the issue of the plates on this vehicle we did call and have since received the plates and they were overnighted to her 2 days ago I just spoke with her and she has received the plates and they are happy now.