Village Craftsmen, LLC

Former members of the Colorado PERA defined benefit pension plan may refund or rollover their accounts after they are no longer working for an employer who participates in the planBy state law, PERA has days once proper documentation from the member and their former employer is receivedPERA received the wrong request form for a refund, and after several attempts to contact the former member, we received the correct form on March The refund check was cut and mailed on March 29, well within the time frame specified by state law.Further, because this is a defined benefit account, it is not subject to market fluctuationsMembers receive their contributions, plus 3% interest, so even if the market went down, the member's refund amount would not be impacted.Colorado PERA also works to prevent fraud by sending a letter to confirm that a member's address has changedAfter a member refunds his or her account, the only contact will be for tax purposes, so MrParker can expect a form in

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The customer was installed on September 5th through the 8th On September 12th, we went back out to the customer to fix a leak on a customer supplied faucet and to take an initial look at the slow drain issue No issues could be identified within the scope of our work We scheduled to go back out on the 19th of September to snake the drain so that we could insure that nothing within the scope of our work was the cause of the slow drain After completing the work we informed the customer that it was not related to the work we had done We specifically address this issue in our warranty, see attached document, in section "Existing Plumbing." We were timely in our responses and actions to the customers issues [redacted]

I am rejecting this response because: The issue is the stopper in the sink The stopper does not come up high enough to drain the water They installed this and there is not enough height on the lift after the rep cut the stem If you pull the stopper up with your hand the water drains out fast

Initial Business Response / [redacted] (1000, 10, 2015/09/30) */ Contact Name and Title: David G [redacted] Contact Phone: [redacted] Contact Email: [redacted] Village Craftsmen was not aware of any issues / concerns on the customer's part until we received the notice of complaintWe immediately reached out to them and scheduled a meeting to review their concernsThe customer indicated that they had left two messages with our production manager on 9/and 9/but no one within our organization could find any record of the callsWe apologized for the disconnect in communication and scheduled a meeting for 9/14/ The customer felt they had overpaid for reimbursement of electrical materials based upon their interpretation of the contractWe agreed and reimbursed the client for the error of $ The customer felt that there were areas that hadn't been painted, specifically ceiling and trim and that the doors needed touch upWe agreed that the doors needed touch up but pointed out that the trim and ceiling were not included in the scope of work defined in the contractAlthough the other work was not within the scope of the contract we agreed to complete it as a good faith gestureThe work was completed 9/21/Our customer confirmed to us that all work was completed to his satisfaction A shower seat had been installed which the customer felt needed some additional anti-skid tape on the seat surfaceThis is a seat that we install frequently and have never had any complaints regarding but where happy to apply additional anti-skid tape to meet our customers needsInstallation is scheduled to be done on October 1st Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/10/05) */ Consumer called in to let Revdex.com know that the complaint has been resolved

We have reached out to the customer to schedule another follow up visit to address the issue Currently are awaiting her response

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.

During the three day recision period a client is entitled to there deposit being returned. After the three day recesion period the deposit is no longer returnable as a firm contract is established with each of us accountable to perform our agreed upon responsibilities.
Additionally, as detailed in section five if a contract is cancelled after the measure has been completed resulting in material being specifically ordered for the a particular client's job there are additional costs that are the responsibility of the customer associated with the material. The contract was cancelled after the three day recision period but prior to ordering material for this specific job so no additional charges were made for the material but the deposit was forfeited

Former members of the Colorado PERA defined benefit pension plan may refund or rollover their accounts after they are no longer working for an employer who participates in the planBy state law, PERA has days once proper documentation from the member and their former employer is receivedPERA
received the wrong request form for a refund, and after several attempts to contact the former member, we received the correct form on March The refund check was cut and mailed on March 29, well within the time frame specified by state law.Further, because this is a defined benefit account, it is not subject to market fluctuationsMembers receive their contributions, plus 3% interest, so even if the market went down, the member's refund amount would not be impacted.Colorado PERA also works to prevent fraud by sending a letter to confirm that a member's address has changedAfter a member refunds his or her account, the only contact will be for tax purposes, so MrParker can expect a form in

The Internal Revenue *** (IRS) (not PERA) requires that a direct rollover of a tax-deferred account such as Mr*** PERA account must be made to an eligible qualified planThe *** *** has indicated that the member has requested a rollover to his savings account (not an IRA)A savings
account is not an eligible qualified plan accountMr*** may elect to refund the account to himself where PERA will deduct the applicable taxes and then he can deposit the refund into his savings account at the *** ***. Contact person at PERA if Mr*** should have questions is Michael ***Mr*** can be reached at ***

Complaint: [redacted]
I am rejecting this response because: All documents were submitted, according to my calculations, 93 days ago. I have been getting the same excuse, for 93 days. My claim has remained idle in the same status for entirely too long. It takes 93 days to process a claim, but minutes to take your cut out of my wages?Unacceptable.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Colorado PERA serves as the retirement fund for Colorado's public employees. Members of PERA do not contribute to Social Security, and unlike Social Security, are eligible to withdraw their accounts upon termination of employment. By law, PERA has 90 days to fulfill a refund/withdrawal/rollover...

request once all documentation is received. We are still working with the member's former employer to ensure the refund amount is correct. This issue has been elevated at PERA.

I am rejecting this response because:
The issue is the stopper in the sink.  The stopper does not come up high enough to drain the water.  They installed this and there is not enough height on the lift after the rep cut the stem.  If you pull the stopper up with your hand the water drains out fast.

Initial Business Response /* (1000, 10, 2015/09/30) */
Contact Name and Title: David G[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Village Craftsmen was not aware of any issues / concerns on the customer's part until we received the notice of complaint. We...

immediately reached out to them and scheduled a meeting to review their concerns. The customer indicated that they had left two messages with our production manager on 9/3 and 9/8 but no one within our organization could find any record of the calls. We apologized for the disconnect in communication and scheduled a meeting for 9/14/15.
The customer felt they had overpaid for reimbursement of electrical materials based upon their interpretation of the contract. We agreed and reimbursed the client for the error of $138.
The customer felt that there were areas that hadn't been painted, specifically ceiling and trim and that the doors needed touch up. We agreed that the doors needed touch up but pointed out that the trim and ceiling were not included in the scope of work defined in the contract. Although the other work was not within the scope of the contract we agreed to complete it as a good faith gesture. The work was completed 9/21/15. Our customer confirmed to us that all work was completed to his satisfaction.
A shower seat had been installed which the customer felt needed some additional anti-skid tape on the seat surface. This is a seat that we install frequently and have never had any complaints regarding but where happy to apply additional anti-skid tape to meet our customers needs. Installation is scheduled to be done on October 1st.
Initial Consumer Rebuttal /* (2000, 12, 2015/10/05) */
Consumer called in to let Revdex.com know that the complaint has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The customer was installed on September 5th through the 8th.   On September 12th, we went back out to the customer to fix a leak on a customer supplied faucet and to take an initial look at the slow drain issue.   No issues could be identified within the scope of...

our work.   We scheduled to go back out on the 19th of September to snake the drain so that we could insure that nothing within the scope of our work was the cause of the slow drain.    After completing the work we informed the customer that it was not related to the work we had done.    We specifically address this issue in our warranty, see attached document, in section 6 "Existing Plumbing."  We were timely in our responses and actions to the customers issues.   [redacted]

We have reached out to the customer to schedule another follow up visit to address the issue.   Currently are awaiting her response.