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Village Green Apothecary

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Village Green Apothecary Reviews (1)

Dear [redacted],We have received your inquiry regarding a complaint with an ID # [redacted],On August 29"we did receive an order from the above client. We were informed that the product had been recommended to her because of its' purity and was least likely to cause an allergic reaction. Upon...

checking the inventory it was noted that it was a special order item, and we happened to have had one on hand. I thought she was lucky not to have to wait the 7 to 10 days a special order usually takes. As to the inquiry regarding the return policy, it is as follows and has been for eight years;Our own [redacted] products: full refund within 90 days.Other supplements: 30 day refund. 31-60 days store credit,Opened supplements. Within 30 days receive a store credit.Body care: 30 day refund if sealed and resalable.All sales are final on the following items:Refrigerated iterns, books, RX, compounds, special orders & over the Counter products.This is printed on the bottom of receipts. A copy of the receipt is included with this fax.The client called back on 9/7/17 asking for a refund because she reacted to it and was offered a store Credit, as is our policy when a product is opened. She was not happy with that and wanted a refund on her CC. It was then noted that the product was a special order which we never take back. Unfortunately the manager was out sick that day so was not available.The client called again on the 9" and was told by the manager that since the product was opened and a Special order as well, there was nothing we could do. If she had asked about the ability to return it at the time of purchase, we would have explained our policy,In speaking to the Operations Manager, it was decided that we would make an exception and give her a Store credit. However she does not seem interested in that. We feel that we have done our best to appease this customer,I hope this information is helpful in your assessment of the situation. If you need more information please do not hesitate to contact me.

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Address: 5415 W. Cedar Lane, Bethesda, Maryland, United States, 20814


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