Village Green Management

Mr [redacted] was offered an apartment that came available for a time frame weeks earlier than his originally desired modate This is common industry practice when working with wait list applicants, as there is uncertainty surrounding what apartments will come available at any given time You want to make sure the wait list applicant isn't left without an apartment Taking possession of an apartment early would result in paying rent for those additional days Mr [redacted] is referring to that as a fee, which it is not, it is rent When Mr [redacted] contacted the leasing office to inquire about why he would have to pay that amount and take possession early, our sales consultant stated our down days policy of how long we can hold an apartment off the market before having someone new move in We were receiving possession back in early April, yielding the offer of a mid-April modate After expressing concern about paying the additional amount, we offered to give Mr [redacted] this apartment on May 1st, ultimately absorbing extra vacancy loss on our part to satisfy his original desired modate After we made this offer, Mr [redacted] cancelled his reservation, resulting in a forfeited deposit I spoke with him about this on the phone, laying everything out clearly and informing him that there was no fee My impression is that Mr [redacted] understands the mechanics of how everything happened After ten minutes of him acknowledging he understood what happened but just continuing to say we were deceptive, I told him that there was nothing left to discuss and that I would be hanging up the phone in a few moments, and I did so We were able to offer Mr [redacted] an apartment that fit his needs, absorbing additional vacancy loss in the process, and he decided to cancel his application

Hi [redacted] , Thank you for taking the time to express your concernsA clause of the lease allows residents to break their lease early by paying a lease abandonment fee equal to two times the market rent of their apartmentThis is fee is considered a penalty fee not considered rentThe carpet was replaced on 10/24/2014, and you took possession of the apartment on 10/29/The carpet had multiple different colored stains which were beyond wear and tear that required us to replace itWe prorated out the carpet charges, so you were not charged for the time you were living on the carpetThe charge was for the remaining time of the years that we did not get out of the carpetI would be happy to discuss this in more detail with youPlease contact me at ###-###-#### or [redacted] @villagegreen.com Thank you,

Hello, We had a technician come out today (9/14/16) to repair the living room leak and re-attach the downspout to the building The new French doors for the living room have been ordered, and we have installed larger door sweeps on the current doors to protect from the elements until the new doors are installed The local USPS office handles the creation/distribution of new keys, but we can ask the courier to pull whatever mail has accumulated in the box and deliver to our leasing office in the meantime We need resident permission to do this, and we will gladly assist when that permission is givenAs I mentioned this morning in my e-mail, I regret that your moexperience has been anything but great, and we are going to work to regain your confidence and satisfaction Please don't hesitate to follow up with me regarding any other additional concernsThank you, Mike C [redacted] - Property Manager

Please see attached images and note that Constance R [redacted] and Nicholas C [redacted] are or were recent employees of Village Green working at the Flats building Regardless of their personal or other experience with the building, Village Green allowing them to review the building online (and moreover, encouraging the behavior and publicly thanking them for the reviews) demonstrates this management group's poor business ethics

To Whom lt May Concern:Dear Sir / MadamRe: Exorbitant Moving out charges - The Estates At New Albanv - [redacted] ***I am writing to put it on record and voice my displeasure with the uncanny business practices of TheEstates At New Albany, part of the national chain Village Green Apartment Communities who came upwith all sorts of charges when I moved out before the end of my month lease.I moved out of one of their units on July 31, ( [redacted] Court, Columbus, OH 43230) with 3months remaining on the lease after I bought a house in Blacklick, OHI gave them the required days'notice and I was told I would have to pay $2,lease abandonment fee, which is almost months'worth of rentalsI asked why this fee was so high and chances are the unit will be immediately occupiedsince there is always a waiting list of residents waiting to get in at any given paint in time (I was on theirwaiting list for months before I moved in)I was told this was the company policy, which at that time Icould not argue much about.When I moved at the end of July, I cleaned this unit including all the appliances in the kitchen and to mysurprise I was charged $1,to replace the carpetThis carpet was not new when I moved inIargued that there has to be provision for ordinary wear and tear, but my argument fell on deaf earsAssuch, I was charged in excess of $3,at the time of moving out and I am not amused by thesepredatory business practices.I have done some research on Ohio Housing laws to get an understanding on why their leaseabandonment fee is so high (the equivalent of months' rent) and have gathered that Ohio law doesnot set a specific limit to be charged as lease abandonment feeThe only limit is whether the amount is"unconscionable", the term used in RC 5321.14.What I fail to understand is why did I have to pay $2,(equivalent of months' rent) when theapartment was occupied / leased to another tenant within days of moving out? This technicallymeans they were collecting rental payments on a single unit from two tenants in the disguise of callingone payment "lease abandonment fee" and the other payment from the new tenantI am sure theCourts would frown upon the windfall of paying rent in the form of a fee ($2,378).Instead, if the fee was charged to turn over the unit to a new next tenant, I also do nor understand why Ihad to pay another $1,to replace a carpet that was not new when I moved inI believe they cancollect a fee based on the time the unit was vacant, marketing costs if any (remember they always havea waiting list) and any cleaning costs due to making the unit ready for another tenantHowever, askingme to pay both, the $2,lease abandonment fee and $1,carpet replacement fee tastes liketaking advantage of the ordinary consumer in the marketplace.I have paid close to 75% of these move out charges but I am working on seeking recourse as I feel this isan unfair and predatory company policyI am bringing this to your attention in the hope that this canstart a conversation elsewhere on how to protect the consumer from these unscrupulous businesspractices

I met with Ms [redacted] Monday afternoon to discuss rent delinquency and her upcoming move-out She understood that she is to move out at the conclusion of her lease on 6/30/16, and has started the process of finding new housing I told her we would attempt to accommodate a short extension and to contact me if she confirms that will be necessaryIn terms of her April payments, I broke everything down again and explained what amount was still needed to avoid our court date I am working closely with Ms [redacted] and other individuals (per her request) to secure that remaining balance, and all parties are aware of the upcoming timelinesAt this time I feel I have addressed Ms [redacted] 's concerns and provided answers and clarity to her questions following our Monday conversation We appreciate her tenancy and will continue our line of communication as needed

***, I left a message yesterday on your office phone in regards to your current lease with us We received a letter from the Revdex.com which detailed the fact that you were suppose to have a 12k mile lease and currently have a 10k mile/yr leaseTo rectify this situation I need you to sign a new lease with the correct mileage on it and we need to rescind the old one with the incorrect mileagePlease contact me at your earliest convenience to set up a time that would be convenient for you to sign a new lease I can be reached at ###-###-####Thank you in advance and please accept our sincere apology for any inconvenience.Sincerely,Michael P [redacted] Mgr

I do not for a moment believe that there was ever any conversation about any apartment with a rental rate of $per monthThe rate we always discussed was $per month, with the gas includedI would like it to be known that I do appreciate the effort to do something to resolve this situation as we have signed a lease, and I anticipate that the rent will be reduced by $for the September rent We felt compelled to sign the lease as my son and his fiancé are getting married this week and they simply did not have time to look for a different residence I would like the management to know that when my son moved into the apartment, it was by no means ready for occupancyA sliding door to a closet fell off, there was paint peeling from the bedroom ceiling, the ceiling in the bathroom had been spackled but not painted, and there was food in the freezer, apparently from the previous occupantThe ice trays in the freezer had hair in themI expect much more from a management company than this, and I do not think my expectations are unreasonable

Thank you for the e-mail message.The argument is not about what the lease agreement addendum saysThe excessive lease abandonment fees (penalty) can be challenged in court in the same way excessive late fees have been dismissed in a Court of law in the State of Ohio. The issue that you are failing to address is the fact that this lease abandonment fee is excessive and as such Estates At Albany are being over compensated when they did not suffer extensive damages (loss of revenue) apart from the days this unit was vacantI have asked you to identify the damages that you suffered that warrant compensation with a penalty of $2,and you have not been forthcoming on that end. As you stated that nothing can be done from your end, I will be seeking arbitration to settle this dispute.Thank you,

As discussed in previous emails, I requested to be released from the lease for 834, and under that condition, intended to vacate by July You unfortunately did not agree to release me from the lease, and were still (as far as I understand) holding me accountable for rent Therefore I did not vacate the apartment I clearly stated in two separate emails that I would not accept an agreement to vacate while still being held accountable for rent. I would be more than willing to discuss a mutually agreeable move-out date IF released from any further rent obligation

This is unethical, improper business practice for any organizationThe sales consultant should have mentioned to me, the person who was paying the money, of the hour refund periodI should not have to go hunting for the informationIn regards to the manager's comment, that the request was days later, the request came on the next business day after a holiday weekend

Thank you for voicing your concern and affording us the opportunity to find a satisfactory outcome. We have reviewed your complaint and our area director will be reaching out to you this afternoon to provide a final resolution. Please do not hesitate to contact me with any further
questions at 614-486-5232, and thank you again for considering our community

We have agreed to the request of $off per month, in lieu of the $up front offer. I just spoke with *** to confirm, as well

To Whom It May Concern,Per the attached e-mail the resident did not want the items so I allowed them to leave them in their old apartment and we had the items disposed ofAll renters are required to have renter’s insurance as stated in the Apartment Lease AgreementResident made the selections in
insurance coverageManagement was notified of the mold situation on 3/28/and they were moved into their new home by 3/29/Please reach out if I can be of further assistanceAlso, can you please update your records with my e-mail address so responses go to me? I would appreciate it.Have a nice evening,

The residents intended to rent a $McKinley 1BR (gas included) after being shown an $829 Presidential 1BR (gas not included), the most representative unit to show. They were erroneously assigned to a McKinley 2BR, however, and by the time the error was caught all
the McKinley 1BRs were gone, so they switched to a Presidential 1BR
While we are not able to reduce the monthly rent, we are willing to give them a $up front concession as a show of good faith, to be realized on their September payment
Please contact the leasing office with any further questions at ###-###-####

YesThat's the email I sentHowever, "I don't plan to take either one of them into the new apartment." should be viewed together with the ask or $reimbursementBusiness should not take it out of context and view that they have the consent from the tenant that he's willing to give up the damaged furnitureThere also isn't any sort of settlement agreement between both parties.In fact that's the most frustrating partThe lack of communication and care demonstrated throughout the whole process is amazingWe wouldn't have end up in this situation if business care to give tenant a phone call before taking further actions.PSThrough previous communication, business claimed that tenant was notified by emailHowever, none of those could be found from tenant side

Good morning,Our policy allows for deposit refunds for cancellations within hours. This is communicated on our rental application which was signed by both parties. Additionally, our consultant emailed out an information sheet to your daughter that evening, which re-iterates the
cancellation policy. Given the cancellation request came days later, and our office was open for business on 7/and 7/3, the deposit is no longer eligible for refund.I'm sorry to hear you've chosen to live elsewhere, and please contact our office with any additional questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

After extended delays, last week I was advised by the new sales manager of Toyota of Greenwich that they have arranged for the [redacted] auto at issue to be recorded in Toyota's records as properly belonging to us as owners.  This will presumably restore the warranty that attaches to new car...

sales.  I am trying to confirm this information, which will solve our complaint.  Thus, except for the delays by Toyota our problem seems to have been resolved.Again, thank you for your help.[redacted]

[redacted], I left a message yesterday on your office phone in regards to your current lease with us.  We received a letter from the Revdex.com which detailed the fact that you were suppose to have a 12k mile lease and currently have a 10k mile/yr lease. To rectify this situation I need you to sign a...

new lease with the correct mileage on it and we need to rescind the old one with the incorrect mileage. Please contact me at your earliest convenience to set up a time that would be convenient for you to sign a new lease.  I can be reached at ###-###-####. Thank you in advance and please accept our sincere apology for any inconvenience.Sincerely,Michael P[redacted] Mgr.