Village Health Care I LLC

We appropriately ordered a front wheeled walker for patient which was delivered before her dischargePatient declined the walker and requested a different walkerThis change requires many steps as we needed t get a new order from the physician and then the order processed through the Home Health
DME companyUnfortunately, we do not control any of the timeline once we put in the order requestIt is frustrating for all parties when there is a significant time lag but we do not control the delivery of equipment once it is ordered and the patient has discharged from our facilityIt is my understanding after reaching out that the Home Health company that was to deliver the walker did so on August 14,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
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