Village Homes, Inc.

Mr. [redacted] purchased a new truck from Marty's and was introduced to the Business Office to discuss terms and conditions of the purchase and to be presented with options that are available i.e. added coverages and protections to his new vehicle.  This process includes an interview to understand...

the consumers past purchasing habits and future intentions so that the options presented are sense-able.  Mr. [redacted], as part of his purchase, traded in his current vehicle- a 2004 truck (10 years old) with 77,000 miles.  He intended to own the new truck as he had the previous one.  He agreed to this when discussing the complaint with the General Manager, [redacted], when he visited the dealership on a Saturday in January 2018.  He was asked directly if he intended to trade the truck in so quickly and said no he did not.  The extended service contract that he chose to purchase mirrors his prior ownership experience.  A discussion regarding refund policies of the contract would include that refunds are prorated.  The extended service contract was then presented to Mr. [redacted] including its terms and conditions for his review and signature.  He reviewed the contract and signed it accepting those terms and conditions.Regarding his statement about my unwillingness to meet with him that is an unfair characterization.  During that time I was traveling extensively for business and happened not to be available.  However,  there would have been no reason to do so as he was unwilling to accept any responsibility in purchasing, reviewing, and accepting the extended service contract he purchased.  He spoke to our Finance Manager, Sales Director, and General Manager all of whom listened to his concern and reviewed with him the contract that he purchased.  Mr. [redacted] plans regarding the ownership of his 2014 [redacted] changed and for that reason he did not capitalize on the value of the extended service contract that he purchased.  While his plans changed the terms of the contract do not and the refunded amount was calculated based on the prorated basis as stated in his contract.[redacted]Dealer /Principal Marty's Buick [redacted]5 Kingston Collection WayKingston, MA 02364

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Please forward this as our 2nd rebuttal to Marty’s [redacted] Kingston from week of 2/26/2018:  In response to Ms. [redacted]’s letter, she and I can go back and forth on this, but in all my years I have never filed a complaint with the Revdex.com and did so only because I truly believe I was scammed.  The fact that I traded in my truck instead of keeping it 10 years is completely irrelevant.  I should not be paying for the first 3 years.  The terms and conditions were not explained, and the paperwork was handed to me on my way out the door.  I did not read through the extended warranty because I trusted your dealership, and have done business with you in the past, and have referred family members, friends and businesses to you. Ms. [redacted]’s ‘unwillingness to meet with me’ is absolutely a fair characterization.  In the many phone calls I made, I was told she was in a sales meeting, she was at her other dealership or she was “traveling for business”.  This is her business, and the only thing she had to do was pick up the phone, plain and simple.  You found 10 minutes to respond back to the Revdex.com (Revdex.com), yet you couldn’t take 10 minutes, as the owner of your dealership, to talk to a paying customer.  I wanted to talk to Ms. [redacted] personally to inform her that her sales staff is misleading their customers by withholding all the facts.  If I knew those facts, I would not have bought the extended warranty.  Both of Ms. [redacted]’s managers I spoke with, [redacted] and [redacted] [redacted], acknowledged [redacted] would not pay a claim for the first 3 years.  This proves my point – I should not pay for that time.  Marty’s managers did not even try to compromise with me, only kept telling me I should have read the fine print.  That is a go-to move of someone who is not honest!  I would take full responsibility if I was told the facts of the extended warranty.  It’s my fault that I trusted you, and your dealership!  I was deceived and that makes me gullible.  I am owed $852.31. Ticket #[redacted]: Martys
Regards,
[redacted]

This issue was brought to the attention of the General Manager at Marty's Buick GMC on 7/24/17.  Upon investigation a check was issued on 7/13/17 , it's whereabouts are unknown.  On 7/24/17 we placed a stop payment on the check and reissued a new check that was sent to Mr. [redacted] via...

overnight mail.   Mr. [redacted] received the check on 7/25/17.    [redacted] of Marty's Buick GMC spoke with Mr. [redacted] today (8/3/17) confirming he received the check and he had.   This matter has bee resolved.