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Village Leadership Academy

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Village Leadership Academy Reviews (2)

Initial Business Response /* (1000, 5, 2014/07/17) */
Contact Name and Title:[redacted]
Contact Phone: [redacted]
Contact Email:[redacted]
At Village Leadership Academy we pride ourselves on being an exemplary model in social justice education. As we are all...

educators, we seek to not only improve ourselves, but also our students and we set out to be excellent role models for our young people. We would like to first start by apologizing that it has been believed necessary to take this complaint to the Revdex.com. At no time was the refund referred to in the complaint denied, nor has there ever been any intentional resistance from VLA to refund the disputed amount. The customer has been contacted and a refund check has been written. In regards to the attempt to reach the individual referred to in the complaint as Ms. Patrick, she is in fact a classroom teacher and it is likely that when phone calls were received by our summer transitional front desk staff, she was in a classroom teaching and subsequently unable to address the phone call immediately. There are several other staff members whom the customer can speak with who can handle payments and refunds, as well as numerous ways in which the customer can contact the school (website, email, social media, etc.) none of which were hidden from the customer. As the initial request for reimbursement was made on 6/27/14 and the formal complaint was submitted on 7/3/14, this allowed a mere four business days for the issue to be addressed prior to being brought to the attention of the Revdex.com, and as stated before, at no time was the refund request denied. Upon today's (7/17/14) receipt of this complaint, Village Leadership Academy has reached out to the customer and written a check for the refund amount of $125 and would like to issue a sincere apology for the miscommunication. As we work in an ever-moving field, dealing with young people on a day-to-day basis, we encourage our customers to please be patient with us and to communicate with us directly when they are in need of assistance. As payment has now been remitted to the customer, we are hopeful that this now rectifies and closes the case as well as removes the posted complaint from any Revdex.com website or listing.

This school is not concern about education they are only concern about money.

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Address: 800 S Wells St STE 90, Chicago, Illinois, United States, 60607-4530

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