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Village Liquors Reviews (5)

[redacted] was the sales person for this special order set of tiresHe had negotiated a discount for the customer through the manufacturerHe was off the day of the sale and did not confirm the discount rest of the staffOnce we called him on the price difference, the matter was resolved at the point of saleDavid CunninghamCunningham Tire

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The "problem" has not yet been addressed
At this point, I will be happy that the ocmplaint is registeredWhile I have said all along that I accepted that my son in law made a mistake in ordering the original set of tiresThe problem was that less than a week later, another member of my family had basically the same thing happen but was lucky enough to have a paper trail of the quoted pricePer my original letter, he even went by the tire place the day before to be sure all was in orderThen spent the necessary time waiting for his tires to be installed and was presented with a shocking billAfter much discussion, the quoted price was honoredNow, two times in less than a week raised my eyebrowsPlease post my concerns and consider the matter finished unsatisfactorily*** ***

[redacted] was the sales person for this special order set of tires. He had negotiated a discount for the customer through the manufacturer. He was off the day of the sale and did not confirm the discount rest of the staff. Once we called him on the price difference, the matter was resolved at the point of sale. David CunninghamCunningham Tire

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

In response to Mrs. [redacted] complaint, I am not sure how you can do a bait and switchwhen the customer orders the wrong size tires !!!! My sales associate, [redacted], took the order on these tires from a gentleman that said he owned (2) 2013 Toyota Venza's and ordered...

(4) 245-50-20 Goodyear tires for the total price of $ 485.00. However, when the car arrived  at Cunningham Tire on the 25th, the actual size was 245-55-19, which is a very rare size. We only stock 1 brand of tire in that size and that was the Firestone Destination LE, which sales for $644.00 a set.    To answer Mrs. [redacted] concerns on nothing being priced at $485.00 in our computer system for a 19 inch size is correct, but remember, the size given to us was a 245-50-20 a special order Goodyear tire, so it would not have been in our computer system. Depending on the rim package for these vehicles, some come with 20 inch tires and some come with 19 inch, and yes there is a big price difference. However, if you notice on the invoice, we gave a $30.00 sales allowance trying to help with the unfortunate situation.  We also had to return the Goodyear tires that was ordered wrong. So no, we do not feel that we owe any more of a discount than what was given. Sincerely,ID # [redacted] David Cunningham

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Address: 22 Bessom St, Marblehead, Massachusetts, United States, 01945

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