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Village Marina & Yacht Club

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Village Marina & Yacht Club Reviews (3)

Initial Business Response / [redacted] (1000, 9, 2015/08/21) */ On 2/25/ [redacted] was contacted due to his boat had sunk and was hanging by the lines holding the boat to the dock [redacted] was advised we(village Marina) would then have the boat brought back up out of the [redacted] & [redacted] which was completed and then boat towed to our ramp and hauled out of water to determine damages incurred and estimates to repair boat which were supplied to [redacted] for his insurance co At this same time the oil was drained from the engines times to remove water from engines and preserve the engines as neededEstimates were provided to [redacted] insurance co [redacted] and sent to both [redacted] & [redacted] in e-mail form on 3/24/(claim # XXXXXXXXXX) On 4/29/ [redacted] approved the repairs per the estimate provided to continue repairs to the vessel(Maxum) The initial r/o # XXXXX generated for this part of the repairs totaled $and was posted and closed on [redacted] credit card on file for that amount on 6/24/per [redacted] approval On 4/29/r/o # XXXXX was also generated for other repairs needed to put the boat back into usable conditionThis included start and run engines, replace all components needed that were submerged on the boat to make it seaworthy At this time $10,was posted and charged on [redacted] cc on file for partial payment and parts which were ordered to repair the items needed On 8/1/r/o # XXXXX was generated for additional repairs needed to the boat and approved by [redacted] via e-mail to continue with the repairs listed and added repairs needed(8/8/14, 4:45pm approval by e-mail) Payments were collected in amounts of $& $totalling $and posted and closed & charged to his account with the $10,credit On 10/1/charges in the amount of $were charged and posted on [redacted] cc on file for fuel that was added during the previous repairs On 8/17/r/o # XXXXX was generated for charges to repair the bilge pump wiring in the boat and make it automatically bilge instead of manually turning on the bilge switchCharges in the amount were billed and posted on [redacted] cc on file in the amount of $on 8/28/ On 8/24/r/o # XXXXX was generated at [redacted] request for removal if his documentation name on the back of the boatOn 10/27/a line was added to r/o # XXXXX for issues with the engine idle and on 10/30/issues with vacuflush head system added per customer request Estimates were given to [redacted] and approved for repairsParts were orderedRepairs were completed on 4/18/to these items and r/o was closed out on 6/30/in the amount of $on [redacted] cc on file for this amount At [redacted] request I reviewed the charges on r/o # XXXXX and did make adjustments to the r/o but did not credit this amount to his credit cardI had requested from [redacted] that he review the revised repairs which I adjusted to be a total of $I also requested he give us a credit card # which he wanted these charges to go to and received no response On Sunday June 28th [redacted] came to marina, hauled out his boat and removed his dock locker from our slipsAt no point did he advise anyone in service department of his departure and removal of his boat from Village Marina docks Mr [redacted] then disputed the credit card charges to his cc company and these charges were charged back to Village Marina on 7/24/ AFTER REVIEWING [redacted] ACCOUNTS PAST DUE HE WAS CHARGED ON THE SAME CREDIT CARD ON FILE FOR THE REMAINING BALANCE OF $ At this time there are not charges to his account and he has removed his boat from the marina as of 6/28/ If you have any questions, please let us know Thank you, ***

Complaint: ***
I am rejecting this response because: their response is a lie Before I signed up, I asked the staff members of all these questionsIt was not portrayed as suchIf they think didn't think they were all at fault then why would they issue some sort of refund in
away?!? Don't say because they value customer service, because that is would be a lie I want all of money for both boats!! In addition, what rope could have possibly got stuck, in the middle of a lake? We didn't have rope with us?! I am not a hard customer to please, but desire to be treated fairlyI should have been refunded for the other boat as well due to the fact we were out their for only minutes Your staff should have the proper training to aide customers if they fall in the lake!! Maybe you need to rethink your training procedures?!! Any who, no worries, I will never rent from them again, and I will be sure to continue to pass my experience via social media, consistently spreading the word about my experience. If I would have known my life would be at stake, with no help, I would have defiantly not rented hereIt just goes to show you, that they don't value the lives of their customers, and customers should not allow them to value the lives of their money! The staff member informed me from the very beginning to call the number on the boat, if we feel like we are in any dangerWhats that point of that?! Some businesses will never feel as though their at fault, but this business defiantly needs to rethink their company policies and procedures!! Once again !! Beware before renting from here!!! Have a wonderful day,*** ** ***

Initial Business Response /* (1000, 9, 2015/08/21) */
On 2/25/14 [redacted] was contacted due to his boat had sunk and was hanging by the 6 lines holding the boat to the dock. [redacted] was advised we(village Marina) would then have the boat brought back up out of the [redacted] & [redacted]...

which was completed and then boat towed to our ramp and hauled out of water to determine damages incurred and estimates to repair boat which were supplied to [redacted] for his insurance co.
At this same time the oil was drained from the engines 2 times to remove water from engines and preserve the engines as needed. Estimates were provided to [redacted] insurance co. [redacted] and sent to both [redacted] & [redacted] in e-mail form on 3/24/14 . (claim # XXXXXXXXXX).
On 4/29/14 [redacted] approved the repairs per the estimate provided to continue repairs to the vessel. (2001 2500 Maxum)
The initial r/o # XXXXX generated for this part of the repairs totaled $5296.23 and was posted and closed on [redacted] credit card on file for that amount on 6/24/14 per [redacted] approval.

On 4/29/15 r/o # XXXXX was also generated for other repairs needed to put the boat back into usable condition. This included start and run engines, replace all components needed that were submerged on the boat to make it seaworthy . At this time $10,000.00 was posted and charged on [redacted] cc on file for partial payment and parts which were ordered to repair the items needed.

On 8/1/14 r/o # XXXXX was generated for additional repairs needed to the boat and approved by [redacted] via e-mail to continue with the repairs listed and added repairs needed. (8/8/14, 4:45pm approval by e-mail)

Payments were collected in amounts of $4703.77 & $4549.85 totalling $9253.62 and posted and closed & charged to his account with the $10,000.00 credit.

On 10/1/14 charges in the amount of $80.57 were charged and posted on [redacted] cc on file for fuel that was added during the previous repairs.

On 8/17/14 r/o # XXXXX was generated for charges to repair the bilge pump wiring in the boat and make it automatically bilge instead of manually turning on the bilge switch. Charges in the amount were billed and posted on [redacted] cc on file in the amount of $113.34 on 8/28/14.

On 8/24/14 r/o # XXXXX was generated at [redacted] request for removal if his documentation name on the back of the boat. On 10/27/14 a line was added to r/o # XXXXX for issues with the engine idle and on 10/30/14 issues with vacuflush head system added per customer request . Estimates were given to [redacted] and approved for repairs. Parts were ordered. Repairs were completed on 4/18/15 to these items and r/o was closed out on 6/30/15 in the amount of $1823.01 on [redacted] cc on file for this amount.

At [redacted] request I reviewed the charges on r/o # XXXXX and did make adjustments to the r/o but did not credit this amount to his credit card. I had requested from [redacted] that he review the revised repairs which I adjusted to be a total of $1426.42. I also requested he give us a credit card # which he wanted these charges to go to and received no response.

On Sunday June 28th 2015 [redacted] came to marina, hauled out his boat and removed his dock locker from our slips. At no point did he advise anyone in service department of his departure and removal of his boat from Village Marina docks.

Mr [redacted] then disputed the credit card charges to his cc company and these charges were charged back to Village Marina on 7/24/15.

AFTER REVIEWING [redacted] ACCOUNTS PAST DUE HE WAS CHARGED ON THE SAME CREDIT CARD ON FILE FOR THE REMAINING BALANCE OF $1462.42.

At this time there are not charges to his account and he has removed his boat from the marina as of 6/28/15.

If you have any questions, please let us know.
Thank you,
[redacted]

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Address: 107 Village Marina Rd, Eldon, Missouri, United States, 65026-5643

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