Village on Telluride

Complaint: [redacted] I am rejecting this response because: I have lived at this complex for close to years, called the front office several times a month, EVERY SINGLE MONTH, letting them know that all the workout machines are broken and STILL NOTHING HAS BEEN DONEEach and every single time I call to notify them of the broken machines they claim that they will let maintenance know in order to have them fix the problemIf they do in fact "fix them as soon as residents brake them" at least one would workI know for a fact that these machines have been broken for 2+ years AT LEAST, and its getting to be a bit much considering how much we as residents pay for rentI would like the problem legitimately fixedThey need to stop claiming that they're going to fix the problem when its been an ongoing issue for close to yearsThe one unit my roommates and I live in brings them close to $2,a monthThat's just ONE UNIT out of the whole complexHow about they put some of the money they take from us and use it to fix the damn workout machines Regards, [redacted]

We do not require a staff member to do a final walk with the residentMr [redacted] did not ask us to walk his unit with himWe conducted a walk through to find stains on his carpet, ceiling fan dirty and box spring missingMr [redacted] is requesting that we refund him the money for the box spring, when on his condition form he says nothing about a missing box springAlso we do have his full folder and all of the paper work in itMy AGM that conducted his final walk through is still working for me and has been here since MayI have attached his move in condition form where he clearly does not state that he is missing a box springAlso we conducted a spring walk through in March and the box spring was accounted for.At this time we are unable to fulfill Mr [redacted] request to refund him the money for the box spring, because it was in when he moved in the house and also in MarchPlease let me know if there is anything else I can help withThank you [redacted]

Hello,This resident wanted to transfer units after the maximum amount of transfers on the property has been reached Therefore, she was allowed to transfer but had to move out and back in days later to begin a new term The resident is made fully aware of this circumstance in advance and prior to the transfer This resident moved into the new apartment without paying her 1st months installment due on the lease agreement We attempted to contact her via email and via phone, which our system keeps track of, regarding her delinquency The resident went to her old apartment account online, which listed her previous unit number, and paid approximately $which was the balance on the old unit The resident, [redacted] ***, came in September 9th and requested her late fees for August and September be removed Due to the technical difficulties she had in August, we agreed to remove the entire August late fees of $The September late fees amounted to $because at that time August and September rent had not been paid The lease agreement clearly states when rent is due, the amount of rent, and also the various methods of payment: online, check, money order, cashier’s checkIf the online system was not available, it is still the responsibility of lease holding tenant to pay rent by the due dateThere was an adjustment credit of $made on our end to acknowledge the technical difficulties associated with the August online paymentThe account has been reviewed and all charges are accurate

Tell us why here...The equipment is repaired as quickly as possible when damaged from resident usage

'The equipment in the gym has been repaired with the exception of a machine that we are waiting on a part for' We are unable to compensate any rent credits at this timeThank you' [redacted] General Manager The Village on [redacted] - Asset Campus Housing [redacted] [redacted] * * [redacted]

Complaint: ***
I am rejecting this response because: I have lived at this complex for close to years, called the front office several times a month, EVERY SINGLE MONTH, letting them know
that all the workout machines are broken and STILL NOTHING HAS BEEN DONEEach and every single time I call to notify them of the broken machines they claim that they will let maintenance know in order to have them fix the problemIf they do in fact "fix them as soon as residents brake them" at least one would workI know for a fact that these machines have been broken for 2+ years AT LEAST, and its getting to be a bit much considering how much we as residents pay for rentI would like the problem legitimately fixedThey need to stop claiming that they're going to fix the problem when its been an ongoing issue for close to yearsThe one unit my roommates and I live in brings them close to $2,a monthThat's just ONE UNIT out of the whole complexHow about they put some of the money they take from us and use it to fix the damn workout machines
Regards,
*** ***

'The equipment in the gym has been repaired with the exception of a machine that we are waiting on a part for'. We are unable to compensate any rent credits at this timeThank you'
*** *** General Manager The Village on *** - Asset Campus Housing * *** * * ***
***
***

Complaint:
I am rejecting this response because:Their statement is inaccurate and honestly a lieFirst of all, this is the FIRST I've heard of us requesting a transfer after the maximum number of transfers had been reachedThere was no explanation when my daughter moved apartments that we would need to set up a new account to pay our bills onlineI assumed my new bill would show up on the ONLY account online that I was aware of and was currently usingThere was no "communication" whatsoever that we had an outstanding balance on some NEW accountI had tried contacting the village in August, during their busy month, with no answer or no return callsThere were no emails and they would not provide us proof of these emails stating they tried to contact usFinally on Septmy daughter received a phone call from them stating we had an outstanding balance and late fees accruedI was furious because I had been logging on to my account every day to make sure I wasn't missing somethingThis is the reason we wanted the $waivedI was also told by an inside source, that "every" resident's late fees in August were waived, not just ours because of the "technical" difficulties that was associated with ALL new move-ins in the month of August.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The issue of the uncleaned apartment was never resolved has still has not been resolvedWe have pictures dated weeks after move in of the still uncleaned apartment
Regards,
*** *** **

Complaint: ***
I am rejecting this response because:I did do a final walkthrough with two employees on may 30thI requested that I do with themThey went and checked my room and told me everything looked in orderThe boxspring was there at the timeIt's not my fault that your employees lost the paperwork for itI have two witnesses who can verify the walkthroughYall are charging me $for the box spring and took of it out of my depositThe employees here are clueless
Regards,
*** ***

Tell Currently, we show both parties trying to sublease. There was a subleaser that *** and *** brought in however, he was not approved. *** ***s room has been subleased to a different person this month so her account will be adjusted. us why here

Hello,We certainly apologize for the experience you had I will be contacting our cleaning vendor to come over to your apartment and finish anything that was left undone In addition, we have your apartment on the list for a new couch and loveseat We are currently waiting for the
shipment from Houston Please feel free to email me at *** if I can help with any thing in the future, I am happy to help Thank you for choosing Village on Telluride

Complaint: ***
I am rejecting this response because:
TThis is not regarding sublease this is regarding the cleanlyness of the apartmentWe signed for a clean unfurnished and this was not providedWhen brought to management multiple times nothing happenedWe lived in hazardous health conditions for a month before we could not take it and leftThey also took a subleaser that *** *** had before this one and offered him a different unit so that she had to pay for another month
Regards,
*** *** **

'The equipment in the gym has been repaired with the exception of a machine that we are waiting on a part for'.  We are unable to compensate any rent credits at this time. Thank you'. [redacted]   General Manager The Village on [redacted] - Asset Campus Housing *  [redacted] * * [redacted]

Hello,This resident wanted to transfer units after the maximum amount of transfers on the property has been reached.  Therefore, she was allowed to transfer but had to move out and back in 12 days later to begin a new term.  The resident is made fully aware of this circumstance in...

advance and prior to the transfer.  This resident moved into the new apartment without paying her 1st months installment due on the lease agreement.  We attempted to contact her via email and via phone, which our system keeps track of, regarding her delinquency.   The resident went to her old apartment account online, which listed her previous unit number, and paid approximately $14 which was the balance on the old unit.   The resident, [redacted], came in September 9th and requested her late fees for August and September be removed.  Due to the technical difficulties she had in August, we agreed to remove the entire August late fees of $150. The September late fees amounted to $90 because at that time August and September rent had not been paid.  The lease agreement clearly states when rent is due, the amount of rent, and also the various methods of payment: online, check, money order, cashier’s check. If the online system was not available, it is still the responsibility of lease holding tenant to pay rent by the due date. There was an adjustment credit of $150 made on our end to acknowledge the technical difficulties associated with the August online payment. The account has been reviewed and all charges are accurate.

We do not require a staff member to do a final walk with the resident. Mr. [redacted] did not ask us to walk his unit with him. We conducted a walk through to find stains on his carpet, ceiling fan dirty and box spring missing. Mr. [redacted] is requesting that we refund him the money for the box...

spring, when on his condition form he says nothing about a missing box spring. Also we do have his full folder and all of the paper work in it. My AGM that conducted his final walk through is still working for me and has been here since May. I have attached his move in condition form where he clearly does not state that he is missing a box spring. Also we conducted a spring walk through in March and the box spring was accounted for.At this time we are unable to fulfill Mr[redacted] request to refund him the money for the box spring, because it was in when he moved in the house and also in March. Please let me know if there is anything else I can help with. Thank you [redacted]

Hello,This resident wanted to transfer units after the maximum amount of transfers on the property has been reached.  Therefore, she was allowed to transfer but had to move out and back in 12 days later to begin a new term.  The resident is made fully aware of this circumstance in advance...

and prior to the transfer.  This resident moved into the new apartment without paying her 1st months installment due on the lease agreement.  We attempted to contact her via email and via phone, which our system keeps track of, regarding her delinquency.   The resident went to her old apartment account online, which listed her previous unit number, and paid approximately $14 which was the balance on the old unit.   The resident, [redacted], came in September 9th and requested her late fees for August and September be removed.  Due to the technical difficulties she had in August, we agreed to remove the entire August late fees of $150. The September late fees amounted to $90 because at that time August and September rent had not been paid.  The lease agreement clearly states when rent is due, the amount of rent, and also the various methods of payment: online, check, money order, cashier’s check. If the online system was not available, it is still the responsibility of lease holding tenant to pay rent by the due date. There was an adjustment credit of $150 made on our end to acknowledge the technical difficulties associated with the August online payment. The account has been reviewed and all charges are accurate.

Hello,
We certainly apologize for the experience you had.  I will be contacting our cleaning vendor to come over to your apartment and finish anything that was left undone.  In addition, we have your apartment on the list for a new couch and loveseat.  We are currently...

waiting for the shipment from Houston.  Please feel free to email me at [redacted] if I can help with any thing in the future, I am happy to help.  Thank you for choosing Village on Telluride.

“The deposit has been returned for the disputed items and the account resolved in full.”

Tell us why here...The equipment is repaired as quickly as possible when damaged from resident usage.