Village Park Apartments

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Contact Name and Title: [redacted] Property Mngr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @villageparkapts.org Ms [redacted] signed a lease that states the rent is due on the 1st of each monthIf rent is not paid by the end of the 5th day of the month a late fee of $is assessedIf rent and late fees remain unpaid at the end of the 10th day of the month then the account will be forwarded to the attorney to begin legal eviction proceedingsI explained to Ms [redacted] that when she receives her income is not our problem Her account was sent to the attorney on the the 21stIt was filed by the attorney with the courts the next day according to the paralegalAfter a file is sent over the The payments must be given to the attorney until her account is paid in full and out of legalThat is why I could not accept her payment and besides, she didn't have the full amount dueI told her to contact the attorney's officeI did contact her earlier this month to ask her what was going on with her rent payment and she stated she would have to pay it when she got her taxes backI told her I was not able to wait for that to happen and she said she stated "you do what you have to do"I told her I was sorry but I would have to The Window was fixed and caulkedI told her she was allowed to put up the plastic sheeting that heat shrinks on the window areaAfter maintenance had been there the first time she had put up the plastic sheeting and when I asked if she wanted me to send him again she said no that she had the plastic up I have sent letters in the past when she complained of noises from her neighborOf course the other party said they weren't making noise so it was a case of they said and they saidI had thought this person was going to move out and the problem solved but they ended up staying and I didn't have any complaints from Ms [redacted] until the trash leaking situation came about and I did contact them about the trash and never heard about it again We discussed the toilet seat and I explained to her that there is a toilet seat that she can get at Walgreens that elevates your height and is removable and doesn't damage the existing fixtureShe didn't discuss this with me any further I am the Property Manager and the Senior Administrator for the companyI am not at liberty to give out the owner's informationI can give the owner's the name and phone number of a resident but I will be the person that will call back and talk with the resident after discussing the problem with the owner's There is nothing in the contract she signed that states we will clean her carpeting every yearI had her carpet cleaned in Sept of I was never asked if she could have carpet cleans I have never been disrespectful to Ms [redacted] I have always been professional and understandingI can not accommodate her needs to pay at a different time when everyone else has a due date of the 1st each month If you have any questions, please feel free to call my office at XXX-XXX-XXXX Thank you, [redacted] ***, Property Manager Village Park Apartments

Initial Business Response /* (1000, 6, 2015/07/23) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@villageparkapts.org
Case # XXXXXXX
The subject case has been resolved in the following manner
Resident has vacated the property and is no
longer a resident at Village Park Apartments
We are now processing final move out documentation and related financial summaries and re-imbursment instuments which will be mailed to the complaintant within days of the move out date
Sincerely,
Village Park Apartments

Initial Business Response /* (1000, 5, 2016/01/27) */
Contact Name and Title: [redacted] Property Mngr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@villageparkapts.org
1. Ms. [redacted] signed a lease that states the rent is due on the 1st of each month. If rent is not paid by the end of...

the 5th day of the month a late fee of $50 is assessed. If rent and late fees remain unpaid at the end of the 10th day of the month then the account will be forwarded to the attorney to begin legal eviction proceedings. I explained to Ms. [redacted] that when she receives her income is not our problem.
2. Her account was sent to the attorney on the the 21st. It was filed by the attorney with the courts the next day according to the paralegal. After a file is sent over the The payments must be given to the attorney until her account is paid in full and out of legal. That is why I could not accept her payment and besides, she didn't have the full amount due. I told her to contact the attorney's office. I did contact her earlier this month to ask her what was going on with her rent payment and she stated she would have to pay it when she got her taxes back. I told her I was not able to wait for that to happen and she said she stated "you do what you have to do". I told her I was sorry but I would have to.
3. The Window was fixed and caulked. I told her she was allowed to put up the plastic sheeting that heat shrinks on the window area. After maintenance had been there the first time she had put up the plastic sheeting and when I asked if she wanted me to send him again she said no that she had the plastic up.
4. I have sent letters in the past when she complained of noises from her neighbor. Of course the other party said they weren't making noise so it was a case of they said and they said. I had thought this person was going to move out and the problem solved but they ended up staying and I didn't have any complaints from Ms. [redacted] until the trash leaking situation came about and I did contact them about the trash and never heard about it again.
5. We discussed the toilet seat and I explained to her that there is a toilet seat that she can get at Walgreens that elevates your height and is removable and doesn't damage the existing fixture. She didn't discuss this with me any further.
6. I am the Property Manager and the Senior Administrator for the company. I am not at liberty to give out the owner's information. I can give the owner's the name and phone number of a resident but I will be the person that will call back and talk with the resident after discussing the problem with the owner's.
7. There is nothing in the contract she signed that states we will clean her carpeting every year. I had her carpet cleaned in Sept of 2015. I was never asked if she could have 2 carpet cleans.
8. I have never been disrespectful to Ms. [redacted]. I have always been professional and understanding. I can not accommodate her needs to pay at a different time when everyone else has a due date of the 1st each month.
If you have any questions, please feel free to call my office at XXX-XXX-XXXX
Thank you,
[redacted], Property Manager
Village Park Apartments