Village Place Apartments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] A check for $will be mailed to Network Billing Systems LLC, dba Fusion Regards, [redacted]

DO NOT MOVE HERE My apartment has flooded twice in a year and they will not replace old faulty appliances They up your rent every year The staff is nice and I am sure they have a hard job because they have to deal with everything breaking and not getting new appliances My dishwasher only works sometimes My washer does not drain the water out The upstairs washer flooded my apartment and now my water heater just flooded my apartment My garbage disposal is growing black mold and it stinks

From: Lisa A[redacted]e <[redacted]@fusionconnect.com>Date: Tue, Sep 22, 2015 at 5:12 PMSubject: Revdex.com COMPLAINT FOR FEDERATED INSURANCE_ACCT #[redacted] FROM NETWORK BILLING SYSTEMS, LLC DBA FUSION_RE: REGARDING ID [redacted]To: "[redacted]@CLEVE[redacted].Revdex.com.ORG" <[redacted]@cleve[redacted].Revdex.com.org>
Ms....

[redacted],
NBS has reviewed the customer’s service claims in detail and, have concluded that NBS has not in any way  breached the service level agreement or the Terms and Conditions.    NBS opened service tickets for the service issues reported to us.  Our records shows service tickets were opened for issue with faxing, trunk down and customer’s pbx crash.  We show the issues for these service tickets were due to the customer’s PBX. Regarding the customer’s pbx crash, they requested a failover which we provided.  NBS is not responsible for customer’s network (pbx) or equipment as stated in the contract terms and conditions and NBS is not authorized to service networks/equipment that are not installed/setup by NBS.  For the issue reported for random one way audio, we requested live call examples.  The customer never responded.   Without sufficient call examples, we were unable to troubleshoot and resolve any issues. 
Therefore,  there is nothing to support or warrant the customer’s request to terminate the services prior to the contract expiration date without penalty. 
However, due to tenure and good pay history and since the early termination fee amount is below $500, we will waive and credit the charges.
The customer will receive an October invoice which will reflect the credit and final balance due of $44.15
We are seeking payment for the remaining $44.15 for the August invoice which was billed for the amount of $64.77.  A credit of $20.62 was processed for the fraud calls.  Again, the customer owes $44.15 for the August invoice.  In addition, the customer submitted their request to terminate services on 8/11/15.  Per the agreement, we require a 30 day advance written notice which the customer did not provide.  Technically, the account should be invoiced through September 11th.  However, we are only asking that the customer pay $44.15 the August invoice in full (which covers charges billed 8/1 to 8/31/15) to close this matter.
This is our position.  Please have the customer remit payment of $44.15.  We will adjust the remaining $201.50 which includes late fees.
 Thanks,
 Lisa A[redacted]e
Customer Accounting Administrator
Network Billing Systems, LLC DBA Fusion
4 Piedmont Center, Suite 600
Atlanta, Georgia 30305
Direct:  404-442-0013
Description: Macintosh HD:Users:Arnaud:Dropbox:02-Working Docs:FusionBrand:OfficialLogos:Fusion logos SM:fusion_color_CS4.eps

From: Lisa A[redacted]e <[redacted]@fusionconnect.com>Date: Tue, Sep 22, 2015 at 5:12 PMSubject: Revdex.com COMPLAINT FOR FEDERATED INSURANCE_ACCT #[redacted] FROM NETWORK BILLING SYSTEMS, LLC DBA FUSION_RE: REGARDING ID [redacted]To: "
href="mailto:[redacted]@CLEVE[redacted].Revdex.com.ORG">[redacted]@CLEVE[reda...⇄ <[redacted]@cleve[redacted].Revdex.com.org>
Ms. [redacted],
NBS has reviewed the customer’s service claims in detail and, have concluded that NBS has not in any way  breached the service level agreement or the Terms and Conditions.    NBS opened service tickets for the service issues reported to us.  Our records shows service tickets were opened for issue with faxing, trunk down and customer’s pbx crash.  We show the issues for these service tickets were due to the customer’s PBX. Regarding the customer’s pbx crash, they requested a failover which we provided.  NBS is not responsible for customer’s network (pbx) or equipment as stated in the contract terms and conditions and NBS is not authorized to service networks/equipment that are not installed/setup by NBS.  For the issue reported for random one way audio, we requested live call examples.  The customer never responded.   Without sufficient call examples, we were unable to troubleshoot and resolve any issues. 
Therefore,  there is nothing to support or warrant the customer’s request to terminate the services prior to the contract expiration date without penalty. 
However, due to tenure and good pay history and since the early termination fee amount is below $500, we will waive and credit the charges.
The customer will receive an October invoice which will reflect the credit and final balance due of $44.15
We are seeking payment for the remaining $44.15 for the August invoice which was billed for the amount of $64.77.  A credit of $20.62 was processed for the fraud calls.  Again, the customer owes $44.15 for the August invoice.  In addition, the customer submitted their request to terminate services on 8/11/15.  Per the agreement, we require a 30 day advance written notice which the customer did not provide.  Technically, the account should be invoiced through September 11th.  However, we are only asking that the customer pay $44.15 the August invoice in full (which covers charges billed 8/1 to 8/31/15) to close this matter.
This is our position.  Please have the customer remit payment of $44.15.  We will adjust the remaining $201.50 which includes late fees.
 Thanks,
 Lisa A[redacted]e
Customer Accounting Administrator
Network Billing Systems, LLC DBA Fusion
4 Piedmont Center, Suite 600
Atlanta, Georgia 30305
Direct:  404-442-0013
Description: Macintosh HD:Users:Arnaud:Dropbox:02-Working Docs:FusionBrand:OfficialLogos:Fusion logos SM:fusion_color_CS4.eps

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. A check for $44.15 will be mailed to Network Billing Systems LLC, dba Fusion.
Regards,
[redacted]