Village Pools

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed are below[There was no offer to be had to resolve this wrongMrBrown did not offer any solution that I can seeHis response included no DETAILED resolution to this matterHe states HE is at the mercy of the insurance companyI ask if he is at the MERCY, then how would you categorize my family's situation? As far as Honest Guys AKA Air Services Hvac company providing paperwork to the insurance company in any kind of quick manner is disingenuous at best We know it took several days for Air Service to give the insurance company the paperwork their insurance company requestedAs a matter of fact, we have every reason to believe that the claim was not even filed until almost a week after the incident because we receive a letter from the insurance company stating as such.For Air Services to state we are unreasonable with them and further state that my husband has been rude and unreasonable is simply not trueFurther to state we demand the insurance company bypass the estimates, assessment of damage etc is such a misrepresentationNumerous attempts were made to the contraryMy husband has made numerous attempts to arrange for an insurance adjuster to come out to view the home including coordinating with [redacted] to make sure they would be available to be present.All attempts to arrange an appointment for the adjuster to assess the damage fell on deaf ears.Any documentation that was requested was submit to the insurance company within hours of the requestMy husband was in contact with [redacted] to ensure the necessary documention was provided to the insurance companyMy husband even had to contact AIR SERVICES to inquire as to when they would be submitting the documentation THEiR insurance company requestedMany hours were taken day to make sure ALL of the process was being followed but there was little to no progressAll we kept getting was insurance company's voicemail or delayed responses to e mails when we tried to pin down a timeframe on when our house would be fixedAll that was told to us time and time again was either the insurance company is waiting for something that was never made clear or an adjuster will be calling on.....We have never tried to bypass any insurance processIf anything we were doing everything in our power to move this along We were doing all the work and making no progress AIR Services wants to hang their hat on the notion that their insurance company is ONE of the BEST in the nationAll I can say is if this is one of the best then we would like to know who specifically they are referring to because it has not been clear to us We received correspondence from [redacted] who at some point then sourced it out to [redacted] Which made it that much more difficult to figure who was supposed to do what.Bottom line is this has been a very exhausting We know accidents happen, but at the end of the day it is about how that is remedied with the least amount of inconvenience to the customer dealing with the aftermath Unfortunately this company failed on all accounts Regards, [redacted]

[redacted] purchased an above ground pool package that included a Hp [redacted] Cartridge filter on July 5, and picked up on July 10, Hayward Pool Products provide a year warranty on their filter systems She brought the filter back in shorty after that with a noise problem and we replaced it no chargeAfter inspecting the filter she brought back we found no defects in it, but we wanted to satisfy the customerOn August 15, she brought in the filter top claiming that it was leaking, well over the warranty period, and we provided a new o-ring that cost $to her at no chargeShe told us that she was having a problem with attaching her vacuum hose and I told her to try to push harder to get it fit because some people do not understand that it fits onto a tapered fittingI told her if that doesn’t work she should bring it in so we can see it, as there may be a defectOn August 17, Ms [redacted] and a gentleman brought her pump from the filter system into the store claiming it was loud and not running rightI plugged it in and it ran fineThe gentleman who was with her said that it had been running hotI asked him if it was on its own dedicated circuit as it should be and he said no, and he had told her before that it should have on its own circuit but she never had that done That can make the pump run hot and shorten its life In April Ms [redacted] scheduled her pool to be openedOur service tech was running a little late from the previous job and Ms [redacted] could not waitShe called, very irate, and I told her that she did not have to be there during the openingShe said that her equipment was in the house and needed to have the tech carry it to the poolWe tell all customers to have whatever equipment needed to open the pool, poolside AT LEAST A DAY before the scheduled openingShe then stated that she did not know what equipment went with the poolShe then carried the equipment to the pool after I told her if it was there he could open the pool This went on over several phone calls with her yelling on the phoneAt first she said she didn’t want us to come there and then she wanted us to go there She then said she expected some kind of discount of which I agreeded to but did not give her an exact amount of the discount as I would have to talk to the tech afterwards to find out what he had to doShe then said she should get the opening for freeThat I did not agree to I called our tech at least times to tell him to go or not to goShe wanted to reschedule for late in the day, but our techs quit at 4:so that would not workShe then wanted it done on a Saturday and we do not do openings on Saturdays I told her to find a different company to do the opening, one that could work with her schedule better At this point we would advise Ms [redacted] to contact [redacted] Pool Products to find another warranty service center, as it is their warrantyI’m sure they can provide the phone number of one convenient to her

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to the businesses reply, I would first like to know why I'm asked to keep personal names confidential, and the business is allowed to publish my name?Secondly, the information in the response from the business is inaccurateIn fact, it is a downright lieThe complaint here is in reference to the way the employees and the business in general treat their customersOne should never leave a business feeling humiliatedPeriodThe business has NEVER issued an apology for this poor treatmentTwo different people accompanied me to the location and both remarked upon how poorly I was treated The business' response proves this pointUnacceptable

Review: We scheduled this company once again to service our pool. Previously, they brought the chemicals to open the pool. This time, they went into our cabinet without our permission, used up all of the chemicals we had, dumped them into the pool. They threw the went and dirty pool cover into the small cabinet and didn't clean it or fold it, they took the tubes still wet and full of water and tossed them into the cabinet. We had to drape the tubes over our fence to let them drain and then later the next day we rolled them up ourselves and put them in the proper place. The company owner came here on Monday after 6 p.m., unannounced, went into my back yard, walked around and then left. He never called us back as we requested. He now claims that he only charges for "labor". Meaning, remove the tubes and cover and turn on the pump. We could do that ourselves!Desired Settlement: He wants $377 for opening the pool, $125 of which is pool chemical we bought from him. We want our chemicals replaced, the pool properly cleaned up. The water is cloudy and we had to vaccume the pool ourselves last night because he failed to do so. He left our property in a terrible mess, our pool cabinet was stuffed with wet pool tubes and pool cover. I will not pay him any labor for making a mess of my yard and failure to properly open and clean this pool. He did a nice job last year. There are NO pool companies that do not include the chemicals to open the pool. He is claiming he never has included chemicals which is a lie. Had we known he changed his policy we would have opened the pool ourselves!