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Village Velo Bike Shop

3 DeKalb St Ste 102, Bridgeport, Pennsylvania, United States, 19405-1074

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I was sold a *** bicycle that was not the right size. I repeatedly complained that the bike just *** too small only to be told that it was the right size and that because it was a “different geometry “ bike than what I had been riding that it would take some getting use to. Being a novice bike rider I figured they knew what they were talking about, so I continued to ride the bike all the while feeling this bike was just too small. Yesterday, I was in the shop and they pointed out they now had the exact bike I had in the size 58(I was sold a size 56). I asked if I could sit on it. The moment I straddled the bike I knew it (size 58) was the right sized bike as it *** right under my larger size. Once AGAIN I complained about my bike feeling too small especially now that I was on a bike of proper size and feel and I would like to exchange my bike for the proper size. They refused stating that it had been too long (bike purchased sept 2 2017), and that I was now used to the smaller bike as I had been riding it.
I have REPEATEDLY complained about the size of this bike! It is my opinion that it was sold to me because it was the last one in stock and they wanted to get rid of it.

Customer Response • Jun 25, 2018

My complaint against Village Velo in Skippack Pa. has been resolved. Bob S(owner of Village Velo) has been most gracious and accommodating in the resolution of this matter.Thanks you very much

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Address: 3 DeKalb St Ste 102, Bridgeport, Pennsylvania, United States, 19405-1074

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