Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Good afternoon,The offer is nice but we really don't need a larger tank nor do we need to be put on auto deliveryWe were on auto delivery when we first opened the account and found the deliveries were too often, sometimes adding just a few gallons but being charged the "regulatory fee" for each delivery which increased the price per gallon to an unacceptable rate.The resolution I'd like is a predictable delivery after ordering propaneIf it is days, fine, we can plan and order in advanceThe frustrating part of this was being told we were on delivery schedule day to day and never rose to the delivery priority until we formally complainedSimply saying you can't be scheduled for delivery until XXX date would have been fineI do undertand the weather delay they had from the snow, but we were scheduled and the "driver had the ticket " for delivery for business days before the snow fell
[redacted]On August 11, 2014, you made contact with the Warsaw office to set up an account for a home that you were renting at [redacted] Revere Gas had been out earlier to pick up the tank at that location under another customer's name. We were unaware that you had...
moved in to the home. Your account was set up as a Will Call/Pre-pay account that required payment prior to having any services done. We came out and reset the tank at no charge except for the leak check fee of $50. A leak check is required for any service interruption, for your safety. On February 9, 2015, you called the office stating that your range/oven had made a loud booming noise. The Warsaw office dispatched a service tech to your home that same day to secure the tank to insure safety. The issue was with your range/oven, not with our equipment and it required a service call. There was no leak. Due to the payment status of your account, we let you know that the service call fee of $87 was due prior to scheduling the appointment for your range/oven. You stated that you would call us back. Eventually, you decided that you did not want to use propane, we picked up the tank, credited back for the propane that was in the tank at the price per gallon in which you paid and then issued a refund check. We have attached a copy of the Application for Service and Tank Lease agreement that you signed as well as a copy of back of the forms. The first term and condition states as follows:1. TERMS: The initial term of this AGREEMENT is twelve (12) months unless noted elsewhere. Thereafter, this Agreement shall continue in effect until either Revere or CUSTOMER terminate this Agreement with or without cause by giving thirty (30) days written notice to the other party by delivering such notice at P.O. Box 100, Hartfield, VA 23071. Termination fees will apply for Leased Equipment removal.We apologize for any ill feeling caused over the termination fee. Revere Gas has not charged a "hidden" fee. As you can see the lease agreement specifically states, "Termination fees will apply for Leased Equipment removal." If you have any other questions about the documents that you signed, please feel to contact the local office. Thank you.?
[redacted]Revere Gas would like to apologize for any inconvenience and ill-feelings this may have caused. The delivery technicians have been working in extreme conditions to keep our customers safe and warm. During these extreme winter conditions, priority delivery is given to those...
customers that are on automatic delivery and have primary sources of heat that use propane. Your dispatch was noted by the office on 2/10/15 and was in the open order system for a supplemental heating system with 20%. "Will-call" customer dispatches are handled based on percentage and a "need" priority during this extreme winter weather. We attempt to work these customers in while continuing to provide "keep-full" service to our automatic customers. "Will-call" customers are asked to call the office when their propane tank gauge is reading 30% and there is a 3-5 business day delivery period. Your delivery did not occur until the 6th business day due to the extenuating weather conditions. We apologize for this delay in service. To remedy this situation from occurring again, we would like to extend the offer to increase your propane storage and change your account to automatic delivery, free of charge. Again, we apologize for any inconvenience that this may have caused. If you would like to take advantage of this offer, please contact the local office. Thank you for your understanding in this extreme winter weather.
Good afternoon,The offer is nice but we really don't need a larger tank nor do we need to be put on auto delivery. We were on auto delivery when we first opened the account and found the deliveries were too often, sometimes adding just a few gallons but being charged the "regulatory fee" for each delivery which increased the price per gallon to an unacceptable rate.The resolution I'd like is a predictable delivery after ordering propane. If it is 10 days, fine, we can plan and order in advance. The frustrating part of this was being told we were on delivery schedule day to day and never rose to the delivery priority until we formally complained. Simply saying you can't be scheduled for delivery until XXX date would have been fine. I do undertand the weather delay they had from the snow, but we were scheduled and the "driver had the ticket " for delivery for 2 business days before the snow fell.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Good afternoon,The offer is nice but we really don't need a larger tank nor do we need to be put on auto deliveryWe were on auto delivery when we first opened the account and found the deliveries were too often, sometimes adding just a few gallons but being charged the "regulatory fee" for each delivery which increased the price per gallon to an unacceptable rate.The resolution I'd like is a predictable delivery after ordering propaneIf it is days, fine, we can plan and order in advanceThe frustrating part of this was being told we were on delivery schedule day to day and never rose to the delivery priority until we formally complainedSimply saying you can't be scheduled for delivery until XXX date would have been fineI do undertand the weather delay they had from the snow, but we were scheduled and the "driver had the ticket " for delivery for business days before the snow fell
[redacted]On August 11, 2014, you made contact with the Warsaw office to set up an account for a home that you were renting at [redacted] Revere Gas had been out earlier to pick up the tank at that location under another customer's name. We were unaware that you had...
moved in to the home. Your account was set up as a Will Call/Pre-pay account that required payment prior to having any services done. We came out and reset the tank at no charge except for the leak check fee of $50. A leak check is required for any service interruption, for your safety. On February 9, 2015, you called the office stating that your range/oven had made a loud booming noise. The Warsaw office dispatched a service tech to your home that same day to secure the tank to insure safety. The issue was with your range/oven, not with our equipment and it required a service call. There was no leak. Due to the payment status of your account, we let you know that the service call fee of $87 was due prior to scheduling the appointment for your range/oven. You stated that you would call us back. Eventually, you decided that you did not want to use propane, we picked up the tank, credited back for the propane that was in the tank at the price per gallon in which you paid and then issued a refund check. We have attached a copy of the Application for Service and Tank Lease agreement that you signed as well as a copy of back of the forms. The first term and condition states as follows:1. TERMS: The initial term of this AGREEMENT is twelve (12) months unless noted elsewhere. Thereafter, this Agreement shall continue in effect until either Revere or CUSTOMER terminate this Agreement with or without cause by giving thirty (30) days written notice to the other party by delivering such notice at P.O. Box 100, Hartfield, VA 23071. Termination fees will apply for Leased Equipment removal.We apologize for any ill feeling caused over the termination fee. Revere Gas has not charged a "hidden" fee. As you can see the lease agreement specifically states, "Termination fees will apply for Leased Equipment removal." If you have any other questions about the documents that you signed, please feel to contact the local office. Thank you.?
[redacted]Revere Gas would like to apologize for any inconvenience and ill-feelings this may have caused. The delivery technicians have been working in extreme conditions to keep our customers safe and warm. During these extreme winter conditions, priority delivery is given to those...
customers that are on automatic delivery and have primary sources of heat that use propane. Your dispatch was noted by the office on 2/10/15 and was in the open order system for a supplemental heating system with 20%. "Will-call" customer dispatches are handled based on percentage and a "need" priority during this extreme winter weather. We attempt to work these customers in while continuing to provide "keep-full" service to our automatic customers. "Will-call" customers are asked to call the office when their propane tank gauge is reading 30% and there is a 3-5 business day delivery period. Your delivery did not occur until the 6th business day due to the extenuating weather conditions. We apologize for this delay in service. To remedy this situation from occurring again, we would like to extend the offer to increase your propane storage and change your account to automatic delivery, free of charge. Again, we apologize for any inconvenience that this may have caused. If you would like to take advantage of this offer, please contact the local office. Thank you for your understanding in this extreme winter weather.
Good afternoon,The offer is nice but we really don't need a larger tank nor do we need to be put on auto delivery. We were on auto delivery when we first opened the account and found the deliveries were too often, sometimes adding just a few gallons but being charged the "regulatory fee" for each delivery which increased the price per gallon to an unacceptable rate.The resolution I'd like is a predictable delivery after ordering propane. If it is 10 days, fine, we can plan and order in advance. The frustrating part of this was being told we were on delivery schedule day to day and never rose to the delivery priority until we formally complained. Simply saying you can't be scheduled for delivery until XXX date would have been fine. I do undertand the weather delay they had from the snow, but we were scheduled and the "driver had the ticket " for delivery for 2 business days before the snow fell.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer contacted Revdex.com and stated the gas was delivered this morning after the business was contacted about the complaint.