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Villages of Jackson Creek

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Villages of Jackson Creek Reviews (2)

***,
After reviewing the complaint we have issued a full refund of $for a private room upgradeWe never stated to the family we would be sent to a collection agency, that is not how ***, *** *** *** handles their collections *** ***, our business office manager
makes phone calls in attempt to collectWe would like to sincerely apologize for the confusion on the dates their insurance would cover their stay without requiring a co-payment and hope that the family is satisfied with the resolution of a full refund for the private room chargeOur system is set to automatic bill charges and we were not able to stop the charge because the patient was physically in the bed that dayWe are happy to issue the refund and would love to be able to offer care to them in the future should they need anyIn regards to care issues, we will certainly handle all of those concerns on a extra sentitive basis and apologize for their trouble
Thank You,
*** ***, MSHM, LNHA
*** Regional Census Development
Interim Administrator @ Villages of Jackson Creek

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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