Villanueva Granite & Tile Inc.

We, Villanueva Granite, Inc. refer to your letter of complaint dated March 2, 2015. We read your letter regarding your dissatisfaction with your Granite countertop. In which, we did replace, with a piece that you approved of. It is frustrating when expectations are not met, yes. However, after...

investigating the situation, internally and specking with [redacted], we strongly feel as though we did everything within reason to correct the issue. We took all the proper steps to satisfy the job by consistently communicating, documenting, providing you with detailed photos and in the end, we again received your approvals.I have attached a time line of the job from start to finish. We gathered documents from your file, email threads and from [redacted].  Please review.The company aims to consistently deliver a professional service to all of its customers and we would like to state that on this occasion the level of service you received was at its best, given the circumstance.We value your business and we are sorry, but we cannot waive the balance due, simply because you feel we were fraudulent.Sincerely,[redacted] VillanuevaOwner/Supervisor