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Initial Business Response / [redacted] (1000, 9, 2016/07/11) */ Elkhart Emergency Physicians, Inc [redacted] XXXXX Case #: XXXXXXXX To: [redacted] We are in receipt of the complaint filed with your office for services that [redacted] received at Goshen General Hospital The patient's chart has been reviewed and the care she received was found to be appropriateWith regards to the invoice for the physician charges, the patient is still responsible for the balance of [redacted] In the initial dispute that was received, all records for these services were requestedThe patient will need to go to the medical records department at Goshen General to obtain theseThese will also show the services that were performed by [redacted] NPWe do apologize for the confusion regarding the wording on the back of the patient's invoice and we are currently in the process of correcting thisIf there are any further questions or concerns please do not hesitate to contact me [redacted] Account Manager [redacted] @logixhealth.com Phone: XXX-XXX-XXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not done as I have asked in the beginning and numerous other times I have asked by providing proof of what was done and there is NO SUCH THING AS GOSHEN GENERAL HOSPITAL that will release medical records Is there not a local office in Goshen Indiana of the Elkhart Emergency Physicians Inc., that I can visit or do they operate only from MA? Final Business Response / [redacted] (4000, 14, 2016/07/19) */ Goshen General Hospital AKA IU Health Goshen Hospital is located at [redacted] Ave, Goshen, IN XXXXXThis would be the same place where the patient was taken to be treatedI would advise records be obtained in person or by calling XXX-XXX-XXXXUnfortunately we do not have a billing office in Goshen Indiana

Initial Business Response / [redacted] (1000, 5, 2016/04/13) */ Case # XXXXXXXX [redacted] To [redacted] Aniciani-Dutt In regards to the above referenced case, [redacted] states that she sent us a letter requesting her overpayment back on February 5thHer letter was received but due to human error, it was not forwarded to the appropriate person to handle and therefore her refund that she was due was not processedA refund has now been processed on the account in the amount of [redacted] Ms [redacted] should expect to receive a check within the next weekWe sincerely apologize for the error made on our partIf you have any questions, please do not hesitate to contact me Sincerely, [redacted] Account Manager, Reimbursment Logixhealth, [redacted] XXXXX Phone: [redacted] Fax: [redacted] @logixhealth.com www.logixhealth.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/18) */ complaint/view/XXXXXXXX/c/h94b6b when I type in all that stuff that's in my letter it wont come up I am VERY HAPPY with my check they sent me, they didn't respond with anything but the check, and your Letter to me I received on Saturday didn't give me any response from them eitherBut in Fridays mail I did receive a check from them and I am thrilled I can pay some of my bills with it Thank you Revdex.com if it weren't for you I would not have gotten anything, they didn't respond to me but they did when you were involvedNow if only St Joseph Hospital would help me but I cant file a complaint against them as I have tried toI had to go about them in a different way Thank You very much [redacted]

Initial Business Response /* (1000, 9, 2016/07/11) */
Elkhart Emergency Physicians, Inc
***
*** ** XXXXX
Case #: XXXXXXXX
To: *** ***
We are in receipt of the complaint filed with your office for services that *** *** received at Goshen General Hospital
The patient's chart has been reviewed and the care she received was found to be appropriateWith regards to the invoice for the physician charges, the patient is still responsible for the balance of *** In the initial dispute that was received, all records for these services were requestedThe patient will need to go to the medical records department at Goshen General to obtain theseThese will also show the services that were performed by *** *** *** NPWe do apologize for the confusion regarding the wording on the back of the patient's invoice and we are currently in the process of correcting thisIf there are any further questions or concerns please do not hesitate to contact me
*** ***
Account Manager
***@logixhealth.com
Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 11, 2016/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not done as I have asked in the beginning and numerous other times I have asked by providing proof of what was done and there is NO SUCH THING AS GOSHEN GENERAL HOSPITAL that will release medical records
Is there not a local office in Goshen Indiana of the Elkhart Emergency Physicians Inc., that I can visit or do they operate only from MA?
Final Business Response /* (4000, 14, 2016/07/19) */
Goshen General Hospital AKA IU Health Goshen Hospital is located at *** Ave, Goshen, IN XXXXX This would be the same place where the patient was taken to be treated I would advise records be obtained in person or by calling XXX-XXX-XXXX Unfortunately we do not have a billing office in Goshen Indiana

Initial Business Response /* (1000, 5, 2016/04/13) */
Case # XXXXXXXX
[redacted]
To [redacted] Aniciani-Dutt
In regards to the above referenced case, [redacted] states that she sent us a letter requesting her overpayment back on February 5thHer letter was received but due to
human error, it was not forwarded to the appropriate person to handle and therefore her refund that she was due was not processedA refund has now been processed on the account in the amount of [redacted] Ms [redacted] should expect to receive a check within the next weekWe sincerely apologize for the error made on our partIf you have any questions, please do not hesitate to contact me
Sincerely,
[redacted]
Account Manager, Reimbursment
Logixhealth, [redacted] XXXXX
Phone: [redacted] Fax: [redacted]@logixhealth.com
www.logixhealth.com
Initial Consumer Rebuttal /* (2000, 7, 2016/04/18) */
complaint/view/XXXXXXXX/c/h94b6b
when I type in all that stuff that's in my letter it wont come up
I am VERY HAPPY with my check they sent me, they didn't
respond with anything but the check, and your Letter to me
I received on Saturday didn't give me any response from
them eitherBut in Fridays mail I did receive a check from
them and I am thrilled I can pay some of my bills with it
Thank you Revdex.com if it weren't for you I would not have gotten
anything, they didn't respond to me but they did when you
were involvedNow if only St Joseph Hospital would help
me but I cant file a complaint against them as I have tried
toI had to go about them in a different way
Thank You very much
[redacted]

Initial Business Response /* (1000, 9, 2016/07/11) */
Elkhart Emergency Physicians, Inc.
[redacted] XXXXX
Case #: XXXXXXXX
To: [redacted]
We are in receipt of the complaint filed with your office for services that [redacted] received at Goshen General Hospital....

The patient's chart has been reviewed and the care she received was found to be appropriate. With regards to the invoice for the physician charges, the patient is still responsible for the balance of [redacted] In the initial dispute that was received, all records for these services were requested. The patient will need to go to the medical records department at Goshen General to obtain these. These will also show the services that were performed by [redacted] NP. We do apologize for the confusion regarding the wording on the back of the patient's invoice and we are currently in the process of correcting this. If there are any further questions or concerns please do not hesitate to contact me.
[redacted]
Account Manager
[redacted]@logixhealth.com
Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 11, 2016/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not done as I have asked in the beginning and numerous other times I have asked by providing proof of what was done and there is NO SUCH THING AS GOSHEN GENERAL HOSPITAL that will release medical records.
Is there not a local office in Goshen Indiana of the Elkhart Emergency Physicians Inc., that I can visit or do they operate only from MA?
Final Business Response /* (4000, 14, 2016/07/19) */
Goshen General Hospital AKA IU Health Goshen Hospital is located at [redacted] Ave, Goshen, IN XXXXX. This would be the same place where the patient was taken to be treated. I would advise records be obtained in person or by calling XXX-XXX-XXXX. Unfortunately we do not have a billing office in Goshen Indiana.

Initial Business Response /* (1000, 5, 2016/04/13) */
Case # XXXXXXXX
[redacted]
To [redacted] Aniciani-Dutt
In regards to the above referenced case, [redacted] states that she sent us a letter requesting her overpayment back on February 5th. Her letter was received but due to...

human error, it was not forwarded to the appropriate person to handle and therefore her refund that she was due was not processed. A refund has now been processed on the account in the amount of [redacted] Ms [redacted] should expect to receive a check within the next week. We sincerely apologize for the error made on our part. If you have any questions, please do not hesitate to contact me.
Sincerely,
[redacted]
Account Manager, Reimbursment
Logixhealth, 8 [redacted] XXXXX
Phone: [redacted] Fax: [redacted]
[redacted]@logixhealth.com
www.logixhealth.com
Initial Consumer Rebuttal /* (2000, 7, 2016/04/18) */
complaint/view/XXXXXXXX/c/h94b6b
when I type in all that stuff that's in my letter it wont come up.
I am VERY HAPPY with my check they sent me, they didn't
respond with anything but the check, and your Letter to me
I received on Saturday didn't give me any response from
them either. But in Fridays mail I did receive a check from
them and I am thrilled I can pay some of my bills with it.
Thank you Revdex.com if it weren't for you I would not have gotten
anything, they didn't respond to me but they did when you
were involved. Now if only St Joseph Hospital would help
me but I cant file a complaint against them as I have tried
to. I had to go about them in a different way.
Thank You very much
[redacted]