Danny the office clerk gets his ghetto friends in. Even if there ex cons. In open site they smoke and do drugs . Party with the music loud. Kids running around till 2 am screaming and disturbing other tenants. Have to move out this month I have 2 kids and theres been a shooting with one kid dead. maintenence men lazy. Lazy .Roach infection.
Good morning - Please note that, in spite of [redacted] 's response, and its' allegations, [redacted] is required to comply with her current executed lease agreementPlease also note that, at the time of our initial response submisssion, the Revdex.com software would not allow pdf uploading; therefore, said complete response has been attached heretoWe are sorry to hear that [redacted] is uncomfortable, and that she feels she has been treated unfairly at the Villas of Costa Brava We wish her only the best at her future residence Thank you
Revdex.com Corporate Office [redacted] Re: Revdex.com Complaint ID No [redacted] *** [redacted] Customer Service Issues Dear [redacted] : We are in receipt of the Revdex.com’s email correspondence, and thank you for extending us the opportunity to respond to the complaint contained therein, and referenced above In response to such, please read below As to: “ I have lived on this property for a little over years.” [redacted] moved into the Villas of Costa Brava on January 5, 2011, so has been a resident for approximately years and months “In my time here I can probably count paying rent late on one hand ” [redacted] ’s ledger indicates that she has paid her rent late times during her residencyPlease note that all rent is due on the first (1st) day of the month, however, also note that [redacted] always pays her rent on the 5th day of the month, said being the last allowable day to do so during a rental month, before incurring a late fee charge(Ledger attached) “ the times that are truly my fault.” All late payments applied to [redacted] account have been the result of her rent being received after the fifth (5th) of the month, and therefore can only be attributed to the “fault” of [redacted] [redacted] has been provided with a copy of her lease, and the terms of such have been explained to her, in person, on more than one occasionAs such, she is well aware that a rent payment deposited in the drop box after business hours on the fifth (5th) day of the month will not be received by office staff until the sixth (6th) day of the month, or thereafter, and thus would be considered late payment of rent “The contract says that after the 5th of the month, it is late and a $is needed” [redacted] ’s current, and fully executed Lease Agreement is attached hereto, and indicates in its Paragraph that: “All rents shall be due and payable on the first (1st) day of each month and shall be considered delinquent after the fifth (5th) day of its due dateTenant agrees to pay to Landlord late fees in the amount of $if payment in full has not been received by the fifth (5th) day of each month.” “Three times this year my rent check has been lost ” There have been prior occasions where [redacted] has alleged her rent payment to have been “lost”, however, such payments have been resubmitted by [redacted] , and she has been advised to make payment during business hours, in order to avoid the recurrence of this unfortunate situation in the future Although it is uncommon for rent payments to be “lost” from the drop box, tenants are advised that management is not responsible for items left in it, so that they may act accordingly A photocopy of the signs posted at the drop box location are attached, and read: 1- “MANAGEMENT IS NOT RESPONSIBLE FOR ITEMS LEFT IN DROP BOX”; and 2- “Rent Collection Policy”, which clearly states: “Rent is due on the 1st and late after the 5th of each monthLate fee will be assessed on the 6th of each month.” After the last incident, wherein [redacted] claimed to have placed a money order in the drop box, and claimed that it had been “lost”, it was explained to her directly that management could not guarantee the delivery to office staff of any of the articles left in the drop boxIt was, therefore, suggested that she hand deliver her payment to office staff before the fifth (5th) of the month, so that she could be guaranteed of its timely receipt It was also, as reiterated on the aforementioned “Rent Collection Policy” signage, explained to [redacted] that a rent payment deposited in the drop box after business hours on the fifth (5th) day of the month would not be received by office staff until the sixth (6th) day of the month, or thereafter, and thus would be considered late payment “The office closes at 6pm, I usually don’t get home until after 6pm So the majority of the time I usually put my rent check in the drop box.” As demonstrated by the above statement, [redacted] is well aware of the office hours and, once again, it has been explained to [redacted] that a rent payment deposited in the drop box after business hours on the fifth (5th) day of the month would not be received by office staff until the sixth (6th) day of the month, or shortly thereafter, and thus would be considered late paymentIt has also been explained, and would follow that, if [redacted] is aware of her time constraints, and knows that she cannot make it to the office/drop box before it closes at 6pm on the fifth (5th) of the month, that she would logically take the precaution of delivering her rent payment on or before the fourth (4th) of the month, in order to avoid the ensuing late payment “ I have to pay the late fee or it will come out of my next month’s rent AND I will be late again next month and have another late fee even if I pay it early or on timeI don’t recall that statement in the contract.” [redacted] insinuates that such statement, and the delivery of such information, along with the repeated attempts by office staff to clarify the rent collection procedures outlined in her executed lease agreement, to her, and above her heated arguments, disagreements and contradictions, make her “feel picked on, bullied, harassed, and more importantly unwelcome in my own community/complex.” Additionally, she claims she does not “recall that statement in the contract.” Such additional statement can only be considered facetious for the purposes of this response, thus will not be directly addressedAs to the explanation given to [redacted] regarding the collection of rent and other sums, such is correct and well foundedIt was, however, not made with the intentions [redacted] alludes to, but was made in order to assist [redacted] in understanding the effect her failure to pay the late fee, corresponding to the late payment of a month’s rent, would have on her future payments “I have taken this issue up with the corporate office and had the contract thrown in my face and forced to pay.” [redacted] did contact this office via email on June 23, 2014, claiming that she had placed her June rent payment in the drop box after dinner with her children, but had received a Notice to Vacate for Non Payment of Rent, Utilities or Other Sums, on 06/06/ At the time of said contact, the payment had been received and credited to her account, but she was contesting the late feeThe pay stub presented by her is attached, and clearly states the date and time of issuance to have been 6/5/at 2:p.m., clearly demonstrating that such could not have been placed in the drop box on the fourth (4th) day of the month, as she had defended to office staff Additionally, as [redacted] had claimed to have dropped the payment in the drop box after dinner with her children, it was clear from that fact, and by the date on said payment, that payment was made after close of business on the fifth (5th) of June and, accordingly, was in fact late Upon investigating the matter, we advised [redacted] that we had concluded that her June rent was received late, and that the late fee did apply [redacted] informed us that she disagreed with our decision, but would abide by it, and asked for clarification of the late payment amount dueIn response, she was sent a copy of her lease, and asked to refer to the paragraph coinciding with rent payment and late feesWhen further clarification was then requested, [redacted] Stolte was provided with the phone number of the leasing office, in order that she might clarify the charges due “I dropped my rent check off between 6pm – 6:13pmMy contract does not state that payment has to be in by the end of business day, it simply states after the 5th it’s lateI have fulfilled my contract, what the office did with the check is beyond meBut I would like my proof of the date on my check to be honored and the fees to be dropped.” Once again, [redacted] is well aware of the office hours and, once again, it has been explained to [redacted] that a rent payment deposited in the drop box after business hours on the fifth (5th) day of the month would not be received by office staff until the sixth (6th) day of the month, or in this case, the fifth (5th) having been a Friday, until the eighth (8th) day of the month, and thus would be received late In conclusion, as the leasing office staff did not receive [redacted] ’s check on or before the fifth (5th) day of September, 2014, the late fee will remain due and owing Although we deeply regret the personal challenges that [redacted] is facing, we cannot make an exception in this case, as both she and we are bound by contractual obligation in accordance with the terms of the resident lease Once again, we thank you for extending us the opportunity to respond to this complaint, and invite you to contact us should you have any further questions Thank you Very truly yours, [redacted] For Singer Management LLC As agent for Villas of Costa Brava
Complaint: [redacted] I am rejecting this response because: " [redacted] moved into the Villas of Costa Brava on January 5, 2011, so has been a resident for approximately years and months." It is clear to me now, where the incompetence and the unprofessionalism begins with this companyI think part of the problem is that [redacted] is in Florida and this complex is in TexasI am providing a photo of a statement from my lawyer with a date and my address at that time of my divorceClearly [redacted] is incorrect of my time here at the Villas of Costa BravaI am not too sure on the start date of my first apartment, but my first apartment was #31-I lived there until the unfortunate fire that occurred in my home on the eve of December 31, The date that was mentioned above by [redacted] is for my second contract in my second apartment In my last "heated debate/discussion" with Eric Rivera (and previous other times), he brought the fire up and reminded me of how much he helped me out and how fast he worked to get me into another apartmentIt wasnt in a sympathetic way but what [redacted] doesnt understand is that my children still get upset about losing that place and most of our belongings " [redacted] ’s ledger indicates that she has paid her rent late times during her residencyPlease note that all rent is due on the first (1st) day of the month, however, also note that [redacted] always pays her rent on the 5th day of the month, said being the last allowable day to do so during a rental month, before incurring a late fee charge(Ledger attached)" "All late payments applied to [redacted] Stolte’s account have been the result of her rent being received after the fifth (5th) of the month, and therefore can only be attributed to the “fault” of [redacted] [redacted] has been provided with a copy of her lease, and the terms of such have been explained to her, in person, on more than one occasionAs such, she is well aware that a rent payment deposited in the drop box after business hours on the fifth (5th) day of the month will not be received by office staff until the sixth (6th) day of the month, or thereafter, and thus would be considered late payment of rent." I did not receive the ledger, however, I have most of my official check stubs from my bank and have also gone to my bank to pull my records of payment [redacted] is correct in saying that I make my payments on the 5th day of the monthHowever, in going back to the calendar from - 2014, I found that times does the 5th fall either on a Friday, Saturday or a SundayIf [redacted] 's statement is 100% true, at all times, why is it that in the five years of being here am I only disputing three late feesI have informed [redacted] through email that on one occasion my check was lost (never received by the office) and [redacted] Galvan only requested my check stub proof and also offered to pay any fees that my bank charged meI did not pay a late fee on that occassionMy other issue with that statement is that during my last "heated discussion/debate," [redacted] informed me that [redacted] came into the office on Saturday (9/6/14) picked up the rent checks from drop box and input them into the computer and considered on timePlease be aware that I do have [redacted] on video making these statements with his knowledge of being video tapedIt seems like there is a bit of contradiction on what [redacted] 's said to me on the evening of 9/12/and what [redacted] has written above " [redacted] insinuates that such statement, and the delivery of such information, along with the repeated attempts by office staff to clarify the rent collection procedures outlined in her executed lease agreement, to her, and above her heated arguments, disagreements and contradictions, make her “feel picked on, bullied, harassed, and more importantly unwelcome in my own community/complex.” Additionally, she claims she does not “recall that statement in the contract.” Such additional statement can only be considered facetious for the purposes of this response, thus will not be directly addressedAs to the explanation given to [redacted] regarding the collection of rent and other sums, such is correct and well foundedIt was, however, not made with the intentions [redacted] alludes to, but was made in order to assist [redacted] in understanding the effect her failure to pay the late fee, corresponding to the late payment of a month’s rent, would have on her future payments." Again, [redacted] is not here in the office, so she is not aware of the bullying, the belittling, or bad treatment by the staff here to understand itMy statement was made off of the way the staff treat me and I know of other tenants that have had issues with themMost, if not all of them, do not want to speak up for fear of retaliationI understand why they deliver and repeat things to meBut because I spoke up, I do feel a bit of retaliationPerhaps if I would have stayed quiet, not filed a complaint with the Revdex.com, and not gone to my local Fair Housing Council to seek help, maybe I would not have received my Advance Notice of Lease Termination at End of Lease or Renewal PeriodI recently recieved that notice on my door on the day I recieved my response from the Company (9/29/14) through the Revdex.com site In overlooking the do's and dont's of my contract I did find the paragraph where they take fees out of payments received by tenants "Once again, [redacted] is well aware of the office hours and, once again, it has been explained to [redacted] that a rent payment deposited in the drop box after business hours on the fifth (5th) day of the month would not be received by office staff until the sixth (6th) day of the month, or in this case, the fifth (5th) having been a Friday, until the eighth (8th) day of the month, and thus would be received late." I emailed [redacted] on 9/with pictures, check stubs, my bank receipt, layout of the complex and details of what took place that eveningI went to great lengths to provide "proof" that I put my check in the drop boxI gave her specific details on where I saw the manager when I made the drop and provided a picture with the date and time (9/5/@ 6:pm) of my locationI did all this because Eric and [redacted] kept insisting and telling me, "there is no proof you dropped it off that night." If she would have looked at the time I purchased my check (9/5/@ 4:52) and the time I claim to drop the check off and some of the other documentations I submitted on that email, its clear that there is a possibility that I made the payment that night On one occassion, [redacted] made a statement that my check being lost only happens to meI find that odd and unbelieveableNow that I know my lease will not be renewed I am in the process of finding a new place to stayHowever in my search this week, I found that this doesn't and hasn't just happen to mePlease see link below: [redacted] Clearly, there are things that [redacted] is not being told or sees "In conclusion, as the leasing office staff did not receive [redacted] ’s check on or before the fifth (5th) day of September, 2014, the late fee will remain due and owing Although we deeply regret the personal challenges that [redacted] is facing, we cannot make an exception in this case, as both she and we are bound by contractual obligation in accordance with the terms of the resident lease." There is no deep regret from [redacted] and clearly has no regards to my personal challengesI submitted an email to her on 9/and 9/informing her of what was going on againMore fees are applied after the 15th and so at the end of my email, I noted please response soon as more fees are appliedI did not hear from [redacted] until 9/with a simple response, "Your email was recieved, as was your Revdex.com complaintAs we will be responding to the Revdex.com compliant, you may refer to that site for our response." It wasn't until 9/that she responded to the Revdex.com and I was given an answer As much as I reject this response, I will have to pay their fees in order to keep from more fees accruing and in order to find our next homeI do think that [redacted] is making a decision based on information that the staff here gives herIf they can be wrong about my length of time here, what more can they and have they been wrong about? The Fair Housing Council requested for me an amount I'd have to pay to get out of my lease earlyThe manager was supposed to have it in writing and posted on my door by the end of business day on Oct 1, When I went to drop my check off and get my first ever "receipt," the manager very politely pulled me to the side to go over the numbers and totals I would have to pay if I wanted to leave earlyIn that conversation he mentioned to me that he wasnt able to speak to his boss on approval of it but because he had to have it to me by the end of day, he wanted to give me what he did haveThe Fair Housing employee called me at around 8:15am that morning and she was calling them as soon as they openedHim providing something for me without approval from his boss is unprofessional and mismanaged Ms [redacted] mentioned that they cannot make exceptions in this case but rest assure [redacted] and [redacted] Galvan have dropped the late fee at one pointTheir lack of consistency, not saying and doing the same thing causes me to be unsure of [redacted] 's decision I don't and didn't want to come to this but I cannot afford to keep paying for fees that clearly have and are being paidIf my other payments that I have made on the 5th of other months were accepted as on time and I was not charged late fees, obviously they are not being consistent and I would have more late fees that I would be disputing Please note that every encounter I have with the front office is recorded/video taped due to the first disagreement or "heated discussion" I encountered with [redacted] over the phoneI can and will provide any videos upon request Thank you for this opportunity to reject the response Regards, [redacted]
Good morning - Please note that, in spite of [redacted]'s response, and its' allegations, [redacted] is required to comply with her current executed lease agreement. Please also note that, at the time of our initial response submisssion, the Revdex.com software would not allow pdf uploading; therefore, said complete response has been attached hereto. We are sorry to hear that [redacted] is uncomfortable, and that she feels she has been treated unfairly at the Villas of Costa Brava. We wish her only the best at her future residence.
Thank you
Re: Revdex.com Complaint ID No. [redacted]
[redacted]...
[redacted]
Customer
Service Issues
Dear [redacted]:
We
are in receipt of the Revdex.com’s email correspondence, and thank you for extending
us the opportunity to respond to the complaint contained therein, and
referenced above. In response to such,
please read below.
As to:
“ I have lived on this property for a little over 4 years.”
[redacted] moved into the Villas
of Costa Brava on January 5, 2011, so has been a resident for approximately 3
years and 8 months.
“In my time here I can probably count paying rent late on one hand …”
[redacted]’s ledger indicates
that she has paid her rent late 4 times during her residency. Please note that
all rent is due on the first (1st) day of the month, however, also
note that [redacted] always pays her rent on the 5th day of the
month, said being the last allowable day to do so during a rental month, before
incurring a late fee charge. (Ledger attached)
“… the times that are truly my fault.”
All late payments applied to [redacted]
[redacted] account have been the result of her rent being received after the
fifth (5th) of the month, and therefore can only be attributed to
the “fault” of [redacted]. [redacted] has been provided with a copy of her
lease, and the terms of such have been explained to her, in person, on more
than one occasion. As such, she is well aware that a rent payment deposited in
the drop box after business hours on the fifth (5th) day of the month will not
be received by office staff until the sixth (6th) day of the month, or
thereafter, and thus would be considered late payment of rent.
“The contract says that after the 5th of the month, it is
late and a $100 is needed”
[redacted]’s current, and fully
executed Lease Agreement is attached hereto, and indicates in its Paragraph 1
that:
“All rents shall be due and
payable on the first (1st) day of each month and shall be considered
delinquent after the fifth (5th) day of its due date. Tenant agrees
to pay to Landlord late fees in the amount of $100.00 if payment in full has
not been received by the fifth (5th) day of each month.”
“Three times this year my rent check has been lost …”
There have been prior occasions
where [redacted] has alleged her rent payment to have been “lost”, however,
such payments have been resubmitted by [redacted], and she has been advised to
make payment during business hours, in order to avoid the recurrence of this unfortunate
situation in the future. Although it is
uncommon for rent payments to be “lost” from the drop box, tenants are advised
that management is not responsible for items left in it, so that they may act
accordingly. A photocopy of the signs posted
at the drop box location are attached, and read:
1- “MANAGEMENT IS NOT RESPONSIBLE FOR ITEMS LEFT IN DROP BOX”;
and
2- “Rent Collection Policy”, which clearly states: “Rent is due
on the 1st and late after the 5th
of each month. Late fee will be assessed on the 6th of each month.”
After the last incident, wherein
[redacted] claimed to have placed a money order in the drop box, and claimed
that it had been “lost”, it was explained to her directly that management could
not guarantee the delivery to office staff of any of the articles left in the
drop box. It was, therefore, suggested that she hand deliver her payment to
office staff before the fifth (5th) of the month, so that she could
be guaranteed of its timely receipt. It
was also, as reiterated on the aforementioned “Rent Collection Policy” signage,
explained to [redacted] that a rent payment deposited in the drop box after
business hours on the fifth (5th) day of the month would not be received by
office staff until the sixth (6th) day of the month, or thereafter,
and thus would be considered late payment.
“The office closes at 6pm, I usually don’t get home until after 6pm … So
the majority of the time I usually put my rent check in the drop box.”
As demonstrated by the above
statement, [redacted] is well aware of the office hours and, once again, it has
been explained to [redacted] that a rent payment deposited in the drop box
after business hours on the fifth (5th) day of the month would not be received
by office staff until the sixth (6th) day of the month, or shortly
thereafter, and thus would be considered late payment. It has also been
explained, and would follow that, if [redacted] is aware of her time
constraints, and knows that she cannot make it to the office/drop box before it
closes at 6pm on the fifth (5th) of the month, that she would
logically take the precaution of delivering her rent payment on or before the
fourth (4th) of the month, in order to avoid the ensuing late
payment.
“…I have to pay the late fee or it will come out of my next month’s rent
AND I will be late again next month and have another late fee even if I pay it
early or on time. I don’t recall that statement in the contract.”
[redacted] insinuates that such
statement, and the delivery of such information, along with the repeated
attempts by office staff to clarify the rent collection procedures outlined in
her executed lease agreement, to her, and above her heated arguments,
disagreements and contradictions, make her “feel picked on, bullied, harassed, and more importantly unwelcome in my
own community/complex.” Additionally, she claims she does not “recall that statement in the contract.”
Such additional statement can only be considered facetious for the purposes of
this response, thus will not be directly addressed. As to the explanation given
to [redacted] regarding the collection of rent and other sums, such is correct
and well founded. It was, however, not made with the intentions [redacted]
alludes to, but was made in order to assist
[redacted] in understanding the effect her failure to pay the late fee,
corresponding to the late payment of a month’s rent, would have on her future
payments.
“I have taken this issue up with the corporate office and had the
contract thrown in my face and forced to pay.”
[redacted] did contact this
office via email on June 23, 2014, claiming that she had placed her June rent
payment in the drop box after dinner with her children, but had received a
Notice to Vacate for Non Payment of Rent, Utilities or Other Sums, on
06/06/2014. At the time of said contact,
the payment had been received and credited to her account, but she was
contesting the late fee. The pay stub presented by her is attached, and clearly
states the date and time of issuance to have been 6/5/14 at 2:58 p.m., clearly
demonstrating that such could not have been placed in the drop box on the
fourth (4th) day of the month, as she had defended to office
staff. Additionally, as [redacted] had
claimed to have dropped the payment in the drop box after dinner with her
children, it was clear from that fact, and by the date on said payment, that
payment was made after close of business on the fifth (5th) of June
and, accordingly, was in fact late. Upon
investigating the matter, we advised [redacted] that we had concluded that her
June rent was received late, and that the late fee did apply. [redacted]
informed us that she disagreed with our decision, but would abide by it, and
asked for clarification of the late payment amount due. In response, she was
sent a copy of her lease, and asked to refer to the paragraph coinciding with
rent payment and late fees. When further clarification was then requested, [redacted]
Stolte was provided with the phone number of the leasing office, in order that
she might clarify the charges due.
“I dropped my rent check off between 6pm – 6:13pm. My contract does not
state that payment has to be in by the end of business day, it simply states
after the 5th it’s late. I have fulfilled my contract, what the
office did with the check is beyond me. But I would like my proof of the date
on my check to be honored and the fees to be dropped.”
Once again, [redacted] is well
aware of the office hours and, once again, it has been explained to [redacted]
that a rent payment deposited in the drop box after business hours on the fifth
(5th) day of the month would not be received by office staff until the sixth (6th)
day of the month, or in this case, the fifth (5th) having been a
Friday, until the eighth (8th) day of the month, and thus would be
received late.
In
conclusion, as the leasing office staff did not receive [redacted]’s check on
or before the fifth (5th) day of September, 2014, the late fee will
remain due and owing. Although we deeply
regret the personal challenges that [redacted] is facing, we cannot make an exception
in this case, as both she and we are bound by contractual obligation in
accordance with the terms of the resident lease.
Once
again, we thank you for extending us the opportunity to respond to this
complaint, and invite you to contact us should you have any further questions.
Thank you.
Complaint: [redacted]
I am rejecting this response because:
"[redacted] moved into the Villas
of Costa Brava on January 5, 2011, so has been a resident for approximately 3
years and 8 months."
It is clear to me now, where the incompetence and the unprofessionalism begins with this company. I think part of the problem is that [redacted] is in Florida and this complex is in Texas. I am providing a photo of a statement from my lawyer with a date and my address at that time of my divorce. Clearly [redacted] is incorrect of my time here at the Villas of Costa Brava. I am not too sure on the start date of my first apartment, but my first apartment was #31-102. I lived there until the unfortunate fire that occurred in my home on the eve of December 31, 2010. The date that was mentioned above by [redacted] is for my second contract in my second apartment.
In my last "heated debate/discussion" with Eric Rivera (and previous other times), he brought the fire up and reminded me of how much he helped me out and how fast he worked to get me into another apartment. It wasnt in a sympathetic way but what [redacted] doesnt understand is that my children still get upset about losing that place and most of our belongings.
"[redacted]’s ledger indicates
that she has paid her rent late 4 times during her residency. Please note that
all rent is due on the first (1st) day of the month, however, also
note that [redacted] always pays her rent on the 5th day of the
month, said being the last allowable day to do so during a rental month, before
incurring a late fee charge. (Ledger attached)"
"All late payments applied to [redacted]
Stolte’s account have been the result of her rent being received after the
fifth (5th) of the month, and therefore can only be attributed to
the “fault” of [redacted]. [redacted] has been provided with a copy of her
lease, and the terms of such have been explained to her, in person, on more
than one occasion. As such, she is well aware that a rent payment deposited in
the drop box after business hours on the fifth (5th) day of the month will not
be received by office staff until the sixth (6th) day of the month, or
thereafter, and thus would be considered late payment of rent."
I did not receive the ledger, however, I have most of my official check stubs from my bank and have also gone to my bank to pull my records of payment. [redacted] is correct in saying that I make my payments on the 5th day of the month. However, in going back to the calendar from 2009 - 2014, I found that 29 times does the 5th fall either on a Friday, Saturday or a Sunday. If [redacted]'s statement is 100% true, at all times, why is it that in the five years of being here am I only disputing three late fees. I have informed [redacted] through email that on one occasion my check was lost (never received by the office) and [redacted] Galvan only requested my check stub proof and also offered to pay any fees that my bank charged me. I did not pay a late fee on that occassion. My other issue with that statement is that during my last "heated discussion/debate," [redacted] informed me that [redacted] came into the office on Saturday (9/6/14) picked up the rent checks from drop box and input them into the computer and considered on time. Please be aware that I do have [redacted] on video making these statements with his knowledge of being video taped. It seems like there is a bit of contradiction on what [redacted]'s said to me on the evening of 9/12/14 and what [redacted] has written above.
"[redacted] insinuates that such
statement, and the delivery of such information, along with the repeated
attempts by office staff to clarify the rent collection procedures outlined in
her executed lease agreement, to her, and above her heated arguments,
disagreements and contradictions, make her “feel picked on, bullied, harassed, and more importantly unwelcome in my
own community/complex.” Additionally, she claims she does not “recall that statement in the contract.”
Such additional statement can only be considered facetious for the purposes of
this response, thus will not be directly addressed. As to the explanation given
to [redacted] regarding the collection of rent and other sums, such is correct
and well founded. It was, however, not made with the intentions [redacted]
alludes to, but was made in order to assist
[redacted] in understanding the effect her failure to pay the late fee,
corresponding to the late payment of a month’s rent, would have on her future
payments."
Again, [redacted] is not here in the office, so she is not aware of the bullying, the belittling, or bad treatment by the staff here to understand it. My statement was made off of the way the staff treat me and I know of other tenants that have had issues with them. Most, if not all of them, do not want to speak up for fear of retaliation. I understand why they deliver and repeat things to me. But because I spoke up, I do feel a bit of retaliation. Perhaps if I would have stayed quiet, not filed a complaint with the Revdex.com, and not gone to my local Fair Housing Council to seek help, maybe I would not have received my Advance Notice of Lease Termination at End of Lease or Renewal Period. I recently recieved that notice on my door on the day I recieved my response from the Company (9/29/14) through the Revdex.com site.
In overlooking the do's and dont's of my contract I did find the paragraph where they take fees out of payments received by tenants.
"Once again, [redacted] is well
aware of the office hours and, once again, it has been explained to [redacted]
that a rent payment deposited in the drop box after business hours on the fifth
(5th) day of the month would not be received by office staff until the sixth (6th)
day of the month, or in this case, the fifth (5th) having been a
Friday, until the eighth (8th) day of the month, and thus would be
received late."
I emailed [redacted] on 9/15 with pictures, check stubs, my bank receipt, layout of the complex and details of what took place that evening. I went to great lengths to provide "proof" that I put my check in the drop box. I gave her specific details on where I saw the manager when I made the drop and provided a picture with the date and time (9/5/14 @ 6:13 pm) of my location. I did all this because Eric and [redacted] kept insisting and telling me, "there is no proof you dropped it off that night." If she would have looked at the time I purchased my check (9/5/14 @ 4:52) and the time I claim to drop the check off and some of the other documentations I submitted on that email, its clear that there is a possibility that I made the payment that night.
On one occassion, [redacted] made a statement that my check being lost only happens to me. I find that odd and unbelieveable. Now that I know my lease will not be renewed I am in the process of finding a new place to stay. However in my search this week, I found that this doesn't and hasn't just happen to me. Please see link below:
[redacted]
Clearly, there are things that [redacted] is not being told or sees.
"In conclusion, as the leasing office staff did not receive [redacted]’s check on
or before the fifth (5th) day of September, 2014, the late fee will
remain due and owing. Although we deeply
regret the personal challenges that [redacted] is facing, we cannot make an exception
in this case, as both she and we are bound by contractual obligation in
accordance with the terms of the resident lease."
There is no deep regret from [redacted] and clearly has no regards to my personal challenges. I submitted an email to her on 9/15 and 9/16 informing her of what was going on again. More fees are applied after the 15th and so at the end of my email, I noted please response soon as more fees are applied. I did not hear from [redacted] until 9/16 with a simple response, "Your email was recieved, as was your Revdex.com complaint. As we will be responding to the Revdex.com compliant, you may refer to that site for our response." It wasn't until 9/29 that she responded to the Revdex.com and I was given an answer.
As much as I reject this response, I will have to pay their fees in order to keep from more fees accruing and in order to find our next home. I do think that [redacted] is making a decision based on information that the staff here gives her. If they can be wrong about my length of time here, what more can they and have they been wrong about?
The Fair Housing Council requested for me an amount I'd have to pay to get out of my lease early. The manager was supposed to have it in writing and posted on my door by the end of business day on Oct 1, 2014. When I went to drop my check off and get my first ever "receipt," the manager very politely pulled me to the side to go over the numbers and totals I would have to pay if I wanted to leave early. In that conversation he mentioned to me that he wasnt able to speak to his boss on approval of it but because he had to have it to me by the end of day, he wanted to give me what he did have. The Fair Housing employee called me at around 8:15am that morning and she was calling them as soon as they opened. Him providing something for me without approval from his boss is unprofessional and mismanaged.
Ms. [redacted] mentioned that they cannot make exceptions in this case but rest assure [redacted] and [redacted] Galvan have dropped the late fee at one point. Their lack of consistency, not saying and doing the same thing causes me to be unsure of [redacted]'s decision.
I don't and didn't want to come to this but I cannot afford to keep paying for fees that clearly have and are being paid. If my other payments that I have made on the 5th of other months were accepted as on time and I was not charged late fees, obviously they are not being consistent and I would have more late fees that I would be disputing.
Please note that every encounter I have with the front office is recorded/video taped due to the first disagreement or "heated discussion" I encountered with [redacted] over the phone. I can and will provide any videos upon request.
Thank you for this opportunity to reject the response.
Good morning - Please note that, in spite of [redacted] 's response, and its' allegations, [redacted] is required to comply with her current executed lease agreementPlease also note that, at the time of our initial response submisssion, the Revdex.com software would not allow pdf uploading; therefore, said complete response has been attached heretoWe are sorry to hear that [redacted] is uncomfortable, and that she feels she has been treated unfairly at the Villas of Costa Brava We wish her only the best at her future residence Thank you
Revdex.com Corporate Office [redacted] Re: Revdex.com Complaint ID No [redacted] *** [redacted] Customer Service Issues Dear [redacted] : We are in receipt of the Revdex.com’s email correspondence, and thank you for extending us the opportunity to respond to the complaint contained therein, and referenced above In response to such, please read below As to: “ I have lived on this property for a little over years.” [redacted] moved into the Villas of Costa Brava on January 5, 2011, so has been a resident for approximately years and months “In my time here I can probably count paying rent late on one hand ” [redacted] ’s ledger indicates that she has paid her rent late times during her residencyPlease note that all rent is due on the first (1st) day of the month, however, also note that [redacted] always pays her rent on the 5th day of the month, said being the last allowable day to do so during a rental month, before incurring a late fee charge(Ledger attached) “ the times that are truly my fault.” All late payments applied to [redacted] account have been the result of her rent being received after the fifth (5th) of the month, and therefore can only be attributed to the “fault” of [redacted] [redacted] has been provided with a copy of her lease, and the terms of such have been explained to her, in person, on more than one occasionAs such, she is well aware that a rent payment deposited in the drop box after business hours on the fifth (5th) day of the month will not be received by office staff until the sixth (6th) day of the month, or thereafter, and thus would be considered late payment of rent “The contract says that after the 5th of the month, it is late and a $is needed” [redacted] ’s current, and fully executed Lease Agreement is attached hereto, and indicates in its Paragraph that: “All rents shall be due and payable on the first (1st) day of each month and shall be considered delinquent after the fifth (5th) day of its due dateTenant agrees to pay to Landlord late fees in the amount of $if payment in full has not been received by the fifth (5th) day of each month.” “Three times this year my rent check has been lost ” There have been prior occasions where [redacted] has alleged her rent payment to have been “lost”, however, such payments have been resubmitted by [redacted] , and she has been advised to make payment during business hours, in order to avoid the recurrence of this unfortunate situation in the future Although it is uncommon for rent payments to be “lost” from the drop box, tenants are advised that management is not responsible for items left in it, so that they may act accordingly A photocopy of the signs posted at the drop box location are attached, and read: 1- “MANAGEMENT IS NOT RESPONSIBLE FOR ITEMS LEFT IN DROP BOX”; and 2- “Rent Collection Policy”, which clearly states: “Rent is due on the 1st and late after the 5th of each monthLate fee will be assessed on the 6th of each month.” After the last incident, wherein [redacted] claimed to have placed a money order in the drop box, and claimed that it had been “lost”, it was explained to her directly that management could not guarantee the delivery to office staff of any of the articles left in the drop boxIt was, therefore, suggested that she hand deliver her payment to office staff before the fifth (5th) of the month, so that she could be guaranteed of its timely receipt It was also, as reiterated on the aforementioned “Rent Collection Policy” signage, explained to [redacted] that a rent payment deposited in the drop box after business hours on the fifth (5th) day of the month would not be received by office staff until the sixth (6th) day of the month, or thereafter, and thus would be considered late payment “The office closes at 6pm, I usually don’t get home until after 6pm So the majority of the time I usually put my rent check in the drop box.” As demonstrated by the above statement, [redacted] is well aware of the office hours and, once again, it has been explained to [redacted] that a rent payment deposited in the drop box after business hours on the fifth (5th) day of the month would not be received by office staff until the sixth (6th) day of the month, or shortly thereafter, and thus would be considered late paymentIt has also been explained, and would follow that, if [redacted] is aware of her time constraints, and knows that she cannot make it to the office/drop box before it closes at 6pm on the fifth (5th) of the month, that she would logically take the precaution of delivering her rent payment on or before the fourth (4th) of the month, in order to avoid the ensuing late payment “ I have to pay the late fee or it will come out of my next month’s rent AND I will be late again next month and have another late fee even if I pay it early or on timeI don’t recall that statement in the contract.” [redacted] insinuates that such statement, and the delivery of such information, along with the repeated attempts by office staff to clarify the rent collection procedures outlined in her executed lease agreement, to her, and above her heated arguments, disagreements and contradictions, make her “feel picked on, bullied, harassed, and more importantly unwelcome in my own community/complex.” Additionally, she claims she does not “recall that statement in the contract.” Such additional statement can only be considered facetious for the purposes of this response, thus will not be directly addressedAs to the explanation given to [redacted] regarding the collection of rent and other sums, such is correct and well foundedIt was, however, not made with the intentions [redacted] alludes to, but was made in order to assist [redacted] in understanding the effect her failure to pay the late fee, corresponding to the late payment of a month’s rent, would have on her future payments “I have taken this issue up with the corporate office and had the contract thrown in my face and forced to pay.” [redacted] did contact this office via email on June 23, 2014, claiming that she had placed her June rent payment in the drop box after dinner with her children, but had received a Notice to Vacate for Non Payment of Rent, Utilities or Other Sums, on 06/06/ At the time of said contact, the payment had been received and credited to her account, but she was contesting the late feeThe pay stub presented by her is attached, and clearly states the date and time of issuance to have been 6/5/at 2:p.m., clearly demonstrating that such could not have been placed in the drop box on the fourth (4th) day of the month, as she had defended to office staff Additionally, as [redacted] had claimed to have dropped the payment in the drop box after dinner with her children, it was clear from that fact, and by the date on said payment, that payment was made after close of business on the fifth (5th) of June and, accordingly, was in fact late Upon investigating the matter, we advised [redacted] that we had concluded that her June rent was received late, and that the late fee did apply [redacted] informed us that she disagreed with our decision, but would abide by it, and asked for clarification of the late payment amount dueIn response, she was sent a copy of her lease, and asked to refer to the paragraph coinciding with rent payment and late feesWhen further clarification was then requested, [redacted] Stolte was provided with the phone number of the leasing office, in order that she might clarify the charges due “I dropped my rent check off between 6pm – 6:13pmMy contract does not state that payment has to be in by the end of business day, it simply states after the 5th it’s lateI have fulfilled my contract, what the office did with the check is beyond meBut I would like my proof of the date on my check to be honored and the fees to be dropped.” Once again, [redacted] is well aware of the office hours and, once again, it has been explained to [redacted] that a rent payment deposited in the drop box after business hours on the fifth (5th) day of the month would not be received by office staff until the sixth (6th) day of the month, or in this case, the fifth (5th) having been a Friday, until the eighth (8th) day of the month, and thus would be received late In conclusion, as the leasing office staff did not receive [redacted] ’s check on or before the fifth (5th) day of September, 2014, the late fee will remain due and owing Although we deeply regret the personal challenges that [redacted] is facing, we cannot make an exception in this case, as both she and we are bound by contractual obligation in accordance with the terms of the resident lease Once again, we thank you for extending us the opportunity to respond to this complaint, and invite you to contact us should you have any further questions Thank you Very truly yours, [redacted] For Singer Management LLC As agent for Villas of Costa Brava
Complaint: [redacted] I am rejecting this response because: " [redacted] moved into the Villas of Costa Brava on January 5, 2011, so has been a resident for approximately years and months." It is clear to me now, where the incompetence and the unprofessionalism begins with this companyI think part of the problem is that [redacted] is in Florida and this complex is in TexasI am providing a photo of a statement from my lawyer with a date and my address at that time of my divorceClearly [redacted] is incorrect of my time here at the Villas of Costa BravaI am not too sure on the start date of my first apartment, but my first apartment was #31-I lived there until the unfortunate fire that occurred in my home on the eve of December 31, The date that was mentioned above by [redacted] is for my second contract in my second apartment In my last "heated debate/discussion" with Eric Rivera (and previous other times), he brought the fire up and reminded me of how much he helped me out and how fast he worked to get me into another apartmentIt wasnt in a sympathetic way but what [redacted] doesnt understand is that my children still get upset about losing that place and most of our belongings " [redacted] ’s ledger indicates that she has paid her rent late times during her residencyPlease note that all rent is due on the first (1st) day of the month, however, also note that [redacted] always pays her rent on the 5th day of the month, said being the last allowable day to do so during a rental month, before incurring a late fee charge(Ledger attached)" "All late payments applied to [redacted] Stolte’s account have been the result of her rent being received after the fifth (5th) of the month, and therefore can only be attributed to the “fault” of [redacted] [redacted] has been provided with a copy of her lease, and the terms of such have been explained to her, in person, on more than one occasionAs such, she is well aware that a rent payment deposited in the drop box after business hours on the fifth (5th) day of the month will not be received by office staff until the sixth (6th) day of the month, or thereafter, and thus would be considered late payment of rent." I did not receive the ledger, however, I have most of my official check stubs from my bank and have also gone to my bank to pull my records of payment [redacted] is correct in saying that I make my payments on the 5th day of the monthHowever, in going back to the calendar from - 2014, I found that times does the 5th fall either on a Friday, Saturday or a SundayIf [redacted] 's statement is 100% true, at all times, why is it that in the five years of being here am I only disputing three late feesI have informed [redacted] through email that on one occasion my check was lost (never received by the office) and [redacted] Galvan only requested my check stub proof and also offered to pay any fees that my bank charged meI did not pay a late fee on that occassionMy other issue with that statement is that during my last "heated discussion/debate," [redacted] informed me that [redacted] came into the office on Saturday (9/6/14) picked up the rent checks from drop box and input them into the computer and considered on timePlease be aware that I do have [redacted] on video making these statements with his knowledge of being video tapedIt seems like there is a bit of contradiction on what [redacted] 's said to me on the evening of 9/12/and what [redacted] has written above " [redacted] insinuates that such statement, and the delivery of such information, along with the repeated attempts by office staff to clarify the rent collection procedures outlined in her executed lease agreement, to her, and above her heated arguments, disagreements and contradictions, make her “feel picked on, bullied, harassed, and more importantly unwelcome in my own community/complex.” Additionally, she claims she does not “recall that statement in the contract.” Such additional statement can only be considered facetious for the purposes of this response, thus will not be directly addressedAs to the explanation given to [redacted] regarding the collection of rent and other sums, such is correct and well foundedIt was, however, not made with the intentions [redacted] alludes to, but was made in order to assist [redacted] in understanding the effect her failure to pay the late fee, corresponding to the late payment of a month’s rent, would have on her future payments." Again, [redacted] is not here in the office, so she is not aware of the bullying, the belittling, or bad treatment by the staff here to understand itMy statement was made off of the way the staff treat me and I know of other tenants that have had issues with themMost, if not all of them, do not want to speak up for fear of retaliationI understand why they deliver and repeat things to meBut because I spoke up, I do feel a bit of retaliationPerhaps if I would have stayed quiet, not filed a complaint with the Revdex.com, and not gone to my local Fair Housing Council to seek help, maybe I would not have received my Advance Notice of Lease Termination at End of Lease or Renewal PeriodI recently recieved that notice on my door on the day I recieved my response from the Company (9/29/14) through the Revdex.com site In overlooking the do's and dont's of my contract I did find the paragraph where they take fees out of payments received by tenants "Once again, [redacted] is well aware of the office hours and, once again, it has been explained to [redacted] that a rent payment deposited in the drop box after business hours on the fifth (5th) day of the month would not be received by office staff until the sixth (6th) day of the month, or in this case, the fifth (5th) having been a Friday, until the eighth (8th) day of the month, and thus would be received late." I emailed [redacted] on 9/with pictures, check stubs, my bank receipt, layout of the complex and details of what took place that eveningI went to great lengths to provide "proof" that I put my check in the drop boxI gave her specific details on where I saw the manager when I made the drop and provided a picture with the date and time (9/5/@ 6:pm) of my locationI did all this because Eric and [redacted] kept insisting and telling me, "there is no proof you dropped it off that night." If she would have looked at the time I purchased my check (9/5/@ 4:52) and the time I claim to drop the check off and some of the other documentations I submitted on that email, its clear that there is a possibility that I made the payment that night On one occassion, [redacted] made a statement that my check being lost only happens to meI find that odd and unbelieveableNow that I know my lease will not be renewed I am in the process of finding a new place to stayHowever in my search this week, I found that this doesn't and hasn't just happen to mePlease see link below: [redacted] Clearly, there are things that [redacted] is not being told or sees "In conclusion, as the leasing office staff did not receive [redacted] ’s check on or before the fifth (5th) day of September, 2014, the late fee will remain due and owing Although we deeply regret the personal challenges that [redacted] is facing, we cannot make an exception in this case, as both she and we are bound by contractual obligation in accordance with the terms of the resident lease." There is no deep regret from [redacted] and clearly has no regards to my personal challengesI submitted an email to her on 9/and 9/informing her of what was going on againMore fees are applied after the 15th and so at the end of my email, I noted please response soon as more fees are appliedI did not hear from [redacted] until 9/with a simple response, "Your email was recieved, as was your Revdex.com complaintAs we will be responding to the Revdex.com compliant, you may refer to that site for our response." It wasn't until 9/that she responded to the Revdex.com and I was given an answer As much as I reject this response, I will have to pay their fees in order to keep from more fees accruing and in order to find our next homeI do think that [redacted] is making a decision based on information that the staff here gives herIf they can be wrong about my length of time here, what more can they and have they been wrong about? The Fair Housing Council requested for me an amount I'd have to pay to get out of my lease earlyThe manager was supposed to have it in writing and posted on my door by the end of business day on Oct 1, When I went to drop my check off and get my first ever "receipt," the manager very politely pulled me to the side to go over the numbers and totals I would have to pay if I wanted to leave earlyIn that conversation he mentioned to me that he wasnt able to speak to his boss on approval of it but because he had to have it to me by the end of day, he wanted to give me what he did haveThe Fair Housing employee called me at around 8:15am that morning and she was calling them as soon as they openedHim providing something for me without approval from his boss is unprofessional and mismanaged Ms [redacted] mentioned that they cannot make exceptions in this case but rest assure [redacted] and [redacted] Galvan have dropped the late fee at one pointTheir lack of consistency, not saying and doing the same thing causes me to be unsure of [redacted] 's decision I don't and didn't want to come to this but I cannot afford to keep paying for fees that clearly have and are being paidIf my other payments that I have made on the 5th of other months were accepted as on time and I was not charged late fees, obviously they are not being consistent and I would have more late fees that I would be disputing Please note that every encounter I have with the front office is recorded/video taped due to the first disagreement or "heated discussion" I encountered with [redacted] over the phoneI can and will provide any videos upon request Thank you for this opportunity to reject the response Regards, [redacted]
Good morning - Please note that, in spite of [redacted]'s response, and its' allegations, [redacted] is required to comply with her current executed lease agreement. Please also note that, at the time of our initial response submisssion, the Revdex.com software would not allow pdf uploading; therefore, said complete response has been attached hereto. We are sorry to hear that [redacted] is uncomfortable, and that she feels she has been treated unfairly at the Villas of Costa Brava. We wish her only the best at her future residence.
Thank you
Revdex.com Corporate Office
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint ID No. [redacted]
[redacted]...
[redacted]
Customer
Service Issues
Dear [redacted]:
We
are in receipt of the Revdex.com’s email correspondence, and thank you for extending
us the opportunity to respond to the complaint contained therein, and
referenced above. In response to such,
please read below.
As to:
“ I have lived on this property for a little over 4 years.”
[redacted] moved into the Villas
of Costa Brava on January 5, 2011, so has been a resident for approximately 3
years and 8 months.
“In my time here I can probably count paying rent late on one hand …”
[redacted]’s ledger indicates
that she has paid her rent late 4 times during her residency. Please note that
all rent is due on the first (1st) day of the month, however, also
note that [redacted] always pays her rent on the 5th day of the
month, said being the last allowable day to do so during a rental month, before
incurring a late fee charge. (Ledger attached)
“… the times that are truly my fault.”
All late payments applied to [redacted]
[redacted] account have been the result of her rent being received after the
fifth (5th) of the month, and therefore can only be attributed to
the “fault” of [redacted]. [redacted] has been provided with a copy of her
lease, and the terms of such have been explained to her, in person, on more
than one occasion. As such, she is well aware that a rent payment deposited in
the drop box after business hours on the fifth (5th) day of the month will not
be received by office staff until the sixth (6th) day of the month, or
thereafter, and thus would be considered late payment of rent.
“The contract says that after the 5th of the month, it is
late and a $100 is needed”
[redacted]’s current, and fully
executed Lease Agreement is attached hereto, and indicates in its Paragraph 1
that:
“All rents shall be due and
payable on the first (1st) day of each month and shall be considered
delinquent after the fifth (5th) day of its due date. Tenant agrees
to pay to Landlord late fees in the amount of $100.00 if payment in full has
not been received by the fifth (5th) day of each month.”
“Three times this year my rent check has been lost …”
There have been prior occasions
where [redacted] has alleged her rent payment to have been “lost”, however,
such payments have been resubmitted by [redacted], and she has been advised to
make payment during business hours, in order to avoid the recurrence of this unfortunate
situation in the future. Although it is
uncommon for rent payments to be “lost” from the drop box, tenants are advised
that management is not responsible for items left in it, so that they may act
accordingly. A photocopy of the signs posted
at the drop box location are attached, and read:
1- “MANAGEMENT IS NOT RESPONSIBLE FOR ITEMS LEFT IN DROP BOX”;
and
2- “Rent Collection Policy”, which clearly states: “Rent is due
on the 1st and late after the 5th
of each month. Late fee will be assessed on the 6th of each month.”
After the last incident, wherein
[redacted] claimed to have placed a money order in the drop box, and claimed
that it had been “lost”, it was explained to her directly that management could
not guarantee the delivery to office staff of any of the articles left in the
drop box. It was, therefore, suggested that she hand deliver her payment to
office staff before the fifth (5th) of the month, so that she could
be guaranteed of its timely receipt. It
was also, as reiterated on the aforementioned “Rent Collection Policy” signage,
explained to [redacted] that a rent payment deposited in the drop box after
business hours on the fifth (5th) day of the month would not be received by
office staff until the sixth (6th) day of the month, or thereafter,
and thus would be considered late payment.
“The office closes at 6pm, I usually don’t get home until after 6pm … So
the majority of the time I usually put my rent check in the drop box.”
As demonstrated by the above
statement, [redacted] is well aware of the office hours and, once again, it has
been explained to [redacted] that a rent payment deposited in the drop box
after business hours on the fifth (5th) day of the month would not be received
by office staff until the sixth (6th) day of the month, or shortly
thereafter, and thus would be considered late payment. It has also been
explained, and would follow that, if [redacted] is aware of her time
constraints, and knows that she cannot make it to the office/drop box before it
closes at 6pm on the fifth (5th) of the month, that she would
logically take the precaution of delivering her rent payment on or before the
fourth (4th) of the month, in order to avoid the ensuing late
payment.
“…I have to pay the late fee or it will come out of my next month’s rent
AND I will be late again next month and have another late fee even if I pay it
early or on time. I don’t recall that statement in the contract.”
[redacted] insinuates that such
statement, and the delivery of such information, along with the repeated
attempts by office staff to clarify the rent collection procedures outlined in
her executed lease agreement, to her, and above her heated arguments,
disagreements and contradictions, make her “feel picked on, bullied, harassed, and more importantly unwelcome in my
own community/complex.” Additionally, she claims she does not “recall that statement in the contract.”
Such additional statement can only be considered facetious for the purposes of
this response, thus will not be directly addressed. As to the explanation given
to [redacted] regarding the collection of rent and other sums, such is correct
and well founded. It was, however, not made with the intentions [redacted]
alludes to, but was made in order to assist
[redacted] in understanding the effect her failure to pay the late fee,
corresponding to the late payment of a month’s rent, would have on her future
payments.
“I have taken this issue up with the corporate office and had the
contract thrown in my face and forced to pay.”
[redacted] did contact this
office via email on June 23, 2014, claiming that she had placed her June rent
payment in the drop box after dinner with her children, but had received a
Notice to Vacate for Non Payment of Rent, Utilities or Other Sums, on
06/06/2014. At the time of said contact,
the payment had been received and credited to her account, but she was
contesting the late fee. The pay stub presented by her is attached, and clearly
states the date and time of issuance to have been 6/5/14 at 2:58 p.m., clearly
demonstrating that such could not have been placed in the drop box on the
fourth (4th) day of the month, as she had defended to office
staff. Additionally, as [redacted] had
claimed to have dropped the payment in the drop box after dinner with her
children, it was clear from that fact, and by the date on said payment, that
payment was made after close of business on the fifth (5th) of June
and, accordingly, was in fact late. Upon
investigating the matter, we advised [redacted] that we had concluded that her
June rent was received late, and that the late fee did apply. [redacted]
informed us that she disagreed with our decision, but would abide by it, and
asked for clarification of the late payment amount due. In response, she was
sent a copy of her lease, and asked to refer to the paragraph coinciding with
rent payment and late fees. When further clarification was then requested, [redacted]
Stolte was provided with the phone number of the leasing office, in order that
she might clarify the charges due.
“I dropped my rent check off between 6pm – 6:13pm. My contract does not
state that payment has to be in by the end of business day, it simply states
after the 5th it’s late. I have fulfilled my contract, what the
office did with the check is beyond me. But I would like my proof of the date
on my check to be honored and the fees to be dropped.”
Once again, [redacted] is well
aware of the office hours and, once again, it has been explained to [redacted]
that a rent payment deposited in the drop box after business hours on the fifth
(5th) day of the month would not be received by office staff until the sixth (6th)
day of the month, or in this case, the fifth (5th) having been a
Friday, until the eighth (8th) day of the month, and thus would be
received late.
In
conclusion, as the leasing office staff did not receive [redacted]’s check on
or before the fifth (5th) day of September, 2014, the late fee will
remain due and owing. Although we deeply
regret the personal challenges that [redacted] is facing, we cannot make an exception
in this case, as both she and we are bound by contractual obligation in
accordance with the terms of the resident lease.
Once
again, we thank you for extending us the opportunity to respond to this
complaint, and invite you to contact us should you have any further questions.
Thank you.
...⇄ Very
truly yours,
...⇄ [redacted]
[redacted]
...⇄ For
Singer Management LLC
...⇄ As
agent for Villas of Costa Brava
Complaint: [redacted]
I am rejecting this response because:
"[redacted] moved into the Villas
of Costa Brava on January 5, 2011, so has been a resident for approximately 3
years and 8 months."
It is clear to me now, where the incompetence and the unprofessionalism begins with this company. I think part of the problem is that [redacted] is in Florida and this complex is in Texas. I am providing a photo of a statement from my lawyer with a date and my address at that time of my divorce. Clearly [redacted] is incorrect of my time here at the Villas of Costa Brava. I am not too sure on the start date of my first apartment, but my first apartment was #31-102. I lived there until the unfortunate fire that occurred in my home on the eve of December 31, 2010. The date that was mentioned above by [redacted] is for my second contract in my second apartment.
In my last "heated debate/discussion" with Eric Rivera (and previous other times), he brought the fire up and reminded me of how much he helped me out and how fast he worked to get me into another apartment. It wasnt in a sympathetic way but what [redacted] doesnt understand is that my children still get upset about losing that place and most of our belongings.
"[redacted]’s ledger indicates
that she has paid her rent late 4 times during her residency. Please note that
all rent is due on the first (1st) day of the month, however, also
note that [redacted] always pays her rent on the 5th day of the
month, said being the last allowable day to do so during a rental month, before
incurring a late fee charge. (Ledger attached)"
"All late payments applied to [redacted]
Stolte’s account have been the result of her rent being received after the
fifth (5th) of the month, and therefore can only be attributed to
the “fault” of [redacted]. [redacted] has been provided with a copy of her
lease, and the terms of such have been explained to her, in person, on more
than one occasion. As such, she is well aware that a rent payment deposited in
the drop box after business hours on the fifth (5th) day of the month will not
be received by office staff until the sixth (6th) day of the month, or
thereafter, and thus would be considered late payment of rent."
I did not receive the ledger, however, I have most of my official check stubs from my bank and have also gone to my bank to pull my records of payment. [redacted] is correct in saying that I make my payments on the 5th day of the month. However, in going back to the calendar from 2009 - 2014, I found that 29 times does the 5th fall either on a Friday, Saturday or a Sunday. If [redacted]'s statement is 100% true, at all times, why is it that in the five years of being here am I only disputing three late fees. I have informed [redacted] through email that on one occasion my check was lost (never received by the office) and [redacted] Galvan only requested my check stub proof and also offered to pay any fees that my bank charged me. I did not pay a late fee on that occassion. My other issue with that statement is that during my last "heated discussion/debate," [redacted] informed me that [redacted] came into the office on Saturday (9/6/14) picked up the rent checks from drop box and input them into the computer and considered on time. Please be aware that I do have [redacted] on video making these statements with his knowledge of being video taped. It seems like there is a bit of contradiction on what [redacted]'s said to me on the evening of 9/12/14 and what [redacted] has written above.
"[redacted] insinuates that such
statement, and the delivery of such information, along with the repeated
attempts by office staff to clarify the rent collection procedures outlined in
her executed lease agreement, to her, and above her heated arguments,
disagreements and contradictions, make her “feel picked on, bullied, harassed, and more importantly unwelcome in my
own community/complex.” Additionally, she claims she does not “recall that statement in the contract.”
Such additional statement can only be considered facetious for the purposes of
this response, thus will not be directly addressed. As to the explanation given
to [redacted] regarding the collection of rent and other sums, such is correct
and well founded. It was, however, not made with the intentions [redacted]
alludes to, but was made in order to assist
[redacted] in understanding the effect her failure to pay the late fee,
corresponding to the late payment of a month’s rent, would have on her future
payments."
Again, [redacted] is not here in the office, so she is not aware of the bullying, the belittling, or bad treatment by the staff here to understand it. My statement was made off of the way the staff treat me and I know of other tenants that have had issues with them. Most, if not all of them, do not want to speak up for fear of retaliation. I understand why they deliver and repeat things to me. But because I spoke up, I do feel a bit of retaliation. Perhaps if I would have stayed quiet, not filed a complaint with the Revdex.com, and not gone to my local Fair Housing Council to seek help, maybe I would not have received my Advance Notice of Lease Termination at End of Lease or Renewal Period. I recently recieved that notice on my door on the day I recieved my response from the Company (9/29/14) through the Revdex.com site.
In overlooking the do's and dont's of my contract I did find the paragraph where they take fees out of payments received by tenants.
"Once again, [redacted] is well
aware of the office hours and, once again, it has been explained to [redacted]
that a rent payment deposited in the drop box after business hours on the fifth
(5th) day of the month would not be received by office staff until the sixth (6th)
day of the month, or in this case, the fifth (5th) having been a
Friday, until the eighth (8th) day of the month, and thus would be
received late."
I emailed [redacted] on 9/15 with pictures, check stubs, my bank receipt, layout of the complex and details of what took place that evening. I went to great lengths to provide "proof" that I put my check in the drop box. I gave her specific details on where I saw the manager when I made the drop and provided a picture with the date and time (9/5/14 @ 6:13 pm) of my location. I did all this because Eric and [redacted] kept insisting and telling me, "there is no proof you dropped it off that night." If she would have looked at the time I purchased my check (9/5/14 @ 4:52) and the time I claim to drop the check off and some of the other documentations I submitted on that email, its clear that there is a possibility that I made the payment that night.
On one occassion, [redacted] made a statement that my check being lost only happens to me. I find that odd and unbelieveable. Now that I know my lease will not be renewed I am in the process of finding a new place to stay. However in my search this week, I found that this doesn't and hasn't just happen to me. Please see link below:
[redacted]
Clearly, there are things that [redacted] is not being told or sees.
"In conclusion, as the leasing office staff did not receive [redacted]’s check on
or before the fifth (5th) day of September, 2014, the late fee will
remain due and owing. Although we deeply
regret the personal challenges that [redacted] is facing, we cannot make an exception
in this case, as both she and we are bound by contractual obligation in
accordance with the terms of the resident lease."
There is no deep regret from [redacted] and clearly has no regards to my personal challenges. I submitted an email to her on 9/15 and 9/16 informing her of what was going on again. More fees are applied after the 15th and so at the end of my email, I noted please response soon as more fees are applied. I did not hear from [redacted] until 9/16 with a simple response, "Your email was recieved, as was your Revdex.com complaint. As we will be responding to the Revdex.com compliant, you may refer to that site for our response." It wasn't until 9/29 that she responded to the Revdex.com and I was given an answer.
As much as I reject this response, I will have to pay their fees in order to keep from more fees accruing and in order to find our next home. I do think that [redacted] is making a decision based on information that the staff here gives her. If they can be wrong about my length of time here, what more can they and have they been wrong about?
The Fair Housing Council requested for me an amount I'd have to pay to get out of my lease early. The manager was supposed to have it in writing and posted on my door by the end of business day on Oct 1, 2014. When I went to drop my check off and get my first ever "receipt," the manager very politely pulled me to the side to go over the numbers and totals I would have to pay if I wanted to leave early. In that conversation he mentioned to me that he wasnt able to speak to his boss on approval of it but because he had to have it to me by the end of day, he wanted to give me what he did have. The Fair Housing employee called me at around 8:15am that morning and she was calling them as soon as they opened. Him providing something for me without approval from his boss is unprofessional and mismanaged.
Ms. [redacted] mentioned that they cannot make exceptions in this case but rest assure [redacted] and [redacted] Galvan have dropped the late fee at one point. Their lack of consistency, not saying and doing the same thing causes me to be unsure of [redacted]'s decision.
I don't and didn't want to come to this but I cannot afford to keep paying for fees that clearly have and are being paid. If my other payments that I have made on the 5th of other months were accepted as on time and I was not charged late fees, obviously they are not being consistent and I would have more late fees that I would be disputing.
Please note that every encounter I have with the front office is recorded/video taped due to the first disagreement or "heated discussion" I encountered with [redacted] over the phone. I can and will provide any videos upon request.
Thank you for this opportunity to reject the response.
Regards,
[redacted]