Ville Doors

The product ordered, (garage door) was manufactured in EuropeInstallation required expertiseCustomer hired a 3rd party contractor to perform the jobA contractor chose to order some parts locally, to ease the installationAfter installation was complete, customer asked to return the motor,
because it was not usedThough the order was custom, we offered a refund upon returning the motor backNever returned backProof of communication is recorded, and can be provided if necessary

Dear Revdex.com, Customer ordered a 36" door36" is the width of a door slabIt is standardHowever, the most important measurement is the total width of the door plus the frameIt differs from door to doorOur door measures 1/4" in width frame to frame, slab width is 36"Specifications are posted
on the ordering pageCustomer is technically illiterateThey omit or ignored that informationIf customer wants to return the door, it falls under standard return procedure, which is 25% restocking fee and shipping cost both ways is not refunded

Complaint: ***
I am rejecting this response because:Door was custom but not correct based on orderI have emails confirmingDoor required expert install and parts - buyer provided install but seller did not provide partsSeller finally delivered all parts on 5th tryI have emails confirmingLastly, because of sellers bad faith, he offered to give me refund and pick up unitBut he never didI am willing for seller to pick up unit in exchange for refund for motorI will accept garage as is even though it is incorrect.
Regards,
*** ***

A refund was offered, if the buyer returned the motorThere was no offer to pick up the motor