Villeggiante Concrete

[redacted] came to us to place insurance for [redacted] ***We have explained with ample documentation that her insurance carrier provided coverage based on her compliance with inspection recommendationsThese were due in a timely fashion and she did not respondWe contacted her many times (documentation on file) to comply as these were becoming a hazard to the location and non-compliance would create a cancellationWe also contacted her many times that payments on the policy were dueThe policy was on direwct bill, therefore to the carrierThen, the Carrier sent her a reminder by certified mail for payments dueAlso, Insured had prior coverage and prior loss history had to be provided to us (Insured did not)Please see attached all documentation indicating clearly that the Insured did not have the facts straight, evaded timely payment to carrier per insurance condition, delayed compliance of recommendations and now complains about being poorly served on insuranceWe consider her action totally fraudulent, misrepresented and twisting the truthMoreover, we ask that Insure retracts all comments made and apologizes for placing a baseless complaint against our reputationThis complaint may lower our rating and we are not accepting this at all! If it does, then we will seek other legal actionThank you

The requests and allegations made by *** *** are baselessAll documentation was provided to her and per attached filesAs for her request for documentation that a Certified mail was sent by the insurance carrier, that is done directly between the insurance carrier and ***All insurance carriers' cancellation correspondence is directly with the InsuredThere is nothing that we can do more than the documentation we attachedRegina is free to contact the insurance carrier directlyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not do business with the insurance company directly I dealt with the agencyI am also attaching an email that was sent to me when I copied the company of my complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did provide every document as needed.  With regards to the recommendations that did take some time due to my husband medical condition.  The office was informed of this. See email attachment.  I am attaching email dated Sep ** sent from Mr. M[redacted] office reminding me that they needed proof of compliance.  Attached is my email dated Sept ** – the same day – where I provided all applicable documentations.   Attached is an email that was sent to me on Jul **, 2014 requesting the Certificate of Corporation and an email with the Certificate of Corporation attached which I sent on Aug *, 2014.    A quote was provided on Jul **, 2014 and loss runs was requested.   On Jul **, 2014 loss runs were provided.  Base on all of the above there is clearly no misrepresentation in this situation.  It is apparent that all documents were provided as requested.  Also, there is a claim that a certified mail was sent – I would like to see proof of that since we did not receive any notice. My goal is not lower the rating of any company but the company must understand that there is need for professionalism to client.  I need to understand how the cancellation date can be effective before the date it was actually prepared (typed).  I did provide a copy of that document in my initial compliant however, this was not addressed.  Sine, I am not in the name calling or accusation business I will refrain from answering the latter parts of theresponse.   This is about a professional issued which needs to be addressed as such. Thanks.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] came to us to place insurance for [redacted]. We have explained with ample documentation that her insurance carrier provided coverage based on her compliance with inspection recommendations. These were due in a timely fashion and she did not respond. We contacted her many times...

(documentation on file) to comply as these were becoming a hazard to the location and non-compliance would create a cancellation. We also contacted her many times that payments on the policy were due. The policy was on direwct bill, therefore to the carrier. Then, the Carrier sent her a reminder by certified mail for payments due. Also, Insured had prior coverage and prior loss history had to be provided to us (Insured did not). Please see attached all documentation indicating clearly that the Insured did not have the facts straight, evaded timely payment to carrier per insurance condition, delayed compliance of recommendations and now complains about being poorly served on insurance. We consider her action totally fraudulent, misrepresented and twisting the truth. Moreover, we ask that Insure retracts all comments made and apologizes for placing a baseless complaint against our reputation. This complaint may lower our rating and we are not accepting this at all! If it does, then we will seek other legal action. Thank you.