Villwell Builders I LLC

We tried to complete project many times but homeowner travels quite a bit and we were not allowed to go to the house when she wasn't there as her 17 year old son cannot be in the house alone with workers. She was the reason for the time that went by that we couldn't work on the property. We tried to...

accommodate her schedule many different times. We cannot refund the entire amount as we currently have lost more than the $6000 she paid for the job on the windows and the time we paid our workers to be there. We did issue a refund of $2998 that was the deal offer and sent it by certified mail and the USPS attempted to deliver many times but she is not home to sign for it nor has she responded to the USPS regarding the notice they leave stating there is a certified letter that needs her attention. She claims we are not taking her phone calls but that is not true. I have spoken to her many times, even so recent as of Thursday to find out why she hasn't received the refund check. We were not allowed int he home to install windows and had to do so from the outside. Her complaints were responded to timely and tried to be done to her satisfaction but unfortunately, she was out of town too many times during a four week span and we can't just send a worker one or two days a week. We needed a span of time to install the windows. She was just not reasonable which is why we refunded the money in the first place. We have a very good reputation for the quality of work we do as well as our professionalism and I feel she is just trying to get something for nothing at this point. Please let me know what I can do to make sure this does not be recorded on our Revdex.com standing as we have also always had a very good rating with you. Thank you,andrea