Vin Garde Valise Reviews (3)
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Vin Garde Valise Rating
Address: P.O. Box 1214, Sandia Park, New Mexico, United States, 87047
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Address: P.O. Box 1214, Sandia Park, New Mexico, United States, 87047
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Add contact information for Vin Garde Valise
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have notified the business of this and have let them know I would notify the Revdex.com of same Regards, [redacted]
Revdex.com Jefferson StNE, Suite A Albuquerque, NM January 26, REFERENCE: ID *** I am responding to the complaint (ID ***) submitted on January 20, I acknowledge that the complainant received poor customer service, which we find totally unacceptableThe
staff member responsible for this performance has since been terminatedWe deeply regret and have apologized to the complainant via voice mail and emailThe President of the company was in touch with the customer and, in addition to sending the replacement wheel, albeit far later than the original request, Vingardevalise also provided free of charge (including shipping) additional accessories for his wine suitcase and a new VGV Petite suitcaseAlthough the President has attempted to get in touch with the customer by phone and by email since his last email correspondence with us, the customer has chosen not to respondWe firmly believe that the original service he (did not) receive is not the quality that we strive for and that we expect from our staff We feel that we have gone to great lengths to make him a happy customerI trust that this response explains the circumstances that resulted in the complaint and that the actions we have taken to resolve the issue are deemed more than appropriateSincerely, Diane S*** *** Chief Executive Officer
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have notified the business of this and have let them know I would notify the Revdex.com of same.
Regards,
[redacted]