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Vince Iacone's Liberty

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Reviews Vince Iacone's Liberty

Vince Iacone's Liberty Reviews (2)

This car was towed into my shop without an appointment and without any verbal contact to us first of the issue of the repair needed. He has never been to my shop before . When we found the issue with the 2 pulleys and priced out the job to the customer, he had every chance at that point to price...

it elsewhere and deny my repair if he thought it was too much, going to my competitor and asking them if I charged too much after the fact is a moot point and of course they are going to say I overcharged...they are my competitor. When he OKed the work do be done, we started...part of this repair requires the removal of the radiator and fan shroud to gain access to the pulleys and when we removed the fan shroud we found an issue...there is supposed to be 4 bolt that hold the shroud to brackets mounted on the radiator...instead of the 4 bolts being present, there was only one and it was screwed directly into the radiator instead of the bracket...the reason it was not leaking was because the bolt installed created a seal and only began to leak when the bolt was removed. At that point we called the customer and told him of this issue and also that his a/c condenser was bent and could leak in the future due to that bend...we told him that we could replace the radiator for only the cost of the part and charge no extra labor because we were already removing it to perform the other repair...at that time we also asked him to come and look at the issue so he can see it for himself...which he did and still refused the radiator repair. We performed the repair as requested and when putting the vehicle back together called him back to make sure he did not want the radiator and that if he does the radiator after we put it back together we would also have to charge labor...this was the best time to do it....he again refused. We did warn him on multiple conversations that the radiator would in fact now leak because that bolt no longer Sealed the hole...he did not seem to care at that time. When he came back with the leak he acted as though we never told him any of the things I explained to you earlier and demanded the new radiator for free...at that time we refused any further repairs to this customer and asked him to remove his car.My question is...If he has a "regular” Mechanic...why was the car brought to me instead of that shop? This seems to me that he was already aware of this issue and was looking for someone else to pin this on.
I have enclosed the invoice that was given to the customer at time of the payment made. I refuse to refund or appease this customer in any way if he never was my customer before and never planned on returning from the get go.Frank F[redacted]Manager-Vince lacone's Liberty

Review: I took my car to this business to repair a broken pulley. They quoted me a price of $970 plus tax to repair it. I agreed to let them repair it. They called the following day to tell me there was a hole in my radiator and they suggest I get that repaired for $200 additional. I said no, the radiator has never caused me any problems. John, the mechanic, asked "is your air conditioner blowing cool air?" I said yes, the air is very cold, my car never leaks antifreeze, etc. When I picked the car up, I drove half a block away, the car started smoking, the check engine light came on, and I turned around and took it back to the repair shop, where antifreeze started leaking everywhere. The mechanic said "I told you there was a hole in your radiator." My car has never had an issue with antifreeze leaking out, has never smoked, the check engine light was not on when I took it to this shop. After arguing with John, he left me a voicemail that the shop is refusing to do any more repairs on my car and I'll have to get it towed to another shop. When I arrived at the shop with the tow, none of the staff were there who worked on my car and I walked across the street to a competitor repair shop, who said Vince Iacone's Liberty grossly overcharged for the repair work they had done.Desired Settlement: I'd like a refund of the radiator repair that will have to be done from the damage this shop caused. I have repair records from my regular mechanic showing no damage to the radiator that he put in this car 2 years ago.

Business

Response:

This car was towed into my shop without an appointment and without any verbal contact to us first of the issue of the repair needed. He has never been to my shop before . When we found the issue with the 2 pulleys and priced out the job to the customer, he had every chance at that point to price it elsewhere and deny my repair if he thought it was too much, going to my competitor and asking them if I charged too much after the fact is a moot point and of course they are going to say I overcharged...they are my competitor. When he OKed the work do be done, we started...part of this repair requires the removal of the radiator and fan shroud to gain access to the pulleys and when we removed the fan shroud we found an issue...there is supposed to be 4 bolt that hold the shroud to brackets mounted on the radiator...instead of the 4 bolts being present, there was only one and it was screwed directly into the radiator instead of the bracket...the reason it was not leaking was because the bolt installed created a seal and only began to leak when the bolt was removed. At that point we called the customer and told him of this issue and also that his a/c condenser was bent and could leak in the future due to that bend...we told him that we could replace the radiator for only the cost of the part and charge no extra labor because we were already removing it to perform the other repair...at that time we also asked him to come and look at the issue so he can see it for himself...which he did and still refused the radiator repair. We performed the repair as requested and when putting the vehicle back together called him back to make sure he did not want the radiator and that if he does the radiator after we put it back together we would also have to charge labor...this was the best time to do it....he again refused. We did warn him on multiple conversations that the radiator would in fact now leak because that bolt no longer Sealed the hole...he did not seem to care at that time. When he came back with the leak he acted as though we never told him any of the things I explained to you earlier and demanded the new radiator for free...at that time we refused any further repairs to this customer and asked him to remove his car.My question is...If he has a "regular” Mechanic...why was the car brought to me instead of that shop? This seems to me that he was already aware of this issue and was looking for someone else to pin this on.I have enclosed the invoice that was given to the customer at time of the payment made. I refuse to refund or appease this customer in any way if he never was my customer before and never planned on returning from the get go.Frank F[redacted]Manager-Vince lacone's Liberty

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Description: Auto Dealers - New Cars

Address: 1929 Truxtun Ave # C, Bakersfield, California, United States, 93301-5021

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billslocumb.com

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