Vince Russo Concrete LLC

We were in communication with MrC [redacted] and our position has been the same, that is for him to provide us the proof of purchase and then we can start the warranty claim processWe were waiting for it and we can only act on the case with the copy of the proof of purchase.On Friday the 19th of this month, we received a copy of the proof of purchaseOn the 23rd, we emailed a UPS Return Label to him so he can send the defective product back to us, at our cost, and we are sending an advance replacement unit BV9979B on Feb 24th to amicable close this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11895633, and find that this resolution is satisfactory to me The company went above and beyond to take care of me!!!! Regards, Tim Warren

Dear Brent Copelan, Our Technical Support Advisor Team Leader was able to connect with the Consumer Joey Harville via a phone call His call was received by our Front Office personnel and was queued to our Tech Support line, which might have been having a long queue when he placed his call The consumer bought the item from one of our seller, Amazon, so it the refund will be coming from AmazonHe bought the item within the last days so Returns and Refund of the money will be of no issue The phone call conversation ended with the apparent satisfaction of the consumer Thank you, R [redacted]

We will replace the R2400D with similar or upgrade version of it, as part of our free-one-year warranty program We have contacted the buyer through email and will be giving detailed instructions on how he can send the unit back to us for replacement It's unfortunate that his ticket was left unansweredWe are in the transition period of switching from our current Help Desk to a new and responsive Help Desk program and have resulted with his ticket unnoticed until this complaint

Our Technical Support Agent was able to connect with MrR [redacted] over the phone and helped him to some troubleshootingAfter which, we offered him an advance replacement for his defective MC600BMrB [redacted] agreed to accept the advance replacement option to resolve this caseThe replacement unit will be sent out on March 24, The issue with the closing of the Help Desk Support Ticket is an automatic feature on our Help Desk software that I am now modifying to prevent future situations like this case Regards, J [redacted] Manager, Technical Services Department BOSS International Group

Dear Revdex.com of Tri-County,On June 14th, we reached out to the Customer and offered the following:A refund for the total of $without tax The Customer declined the offer and requested the total amount of $which included the taxHis request was approved immediately and an email was sent to the customer to confirm the amount of 209.14A reply was received on 6.19.2017, two days later confirming the amount of $A refund check was produced and was shipped from our facility on The Customer Contacted us via email to check the status on the refund on A reply was emailed stating the refund check has been produced and shipped At this time we have yet to receive a reply from the customer with any confirmationThank You, J [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10992067, and find that this resolution is satisfactory to meThey have responded since I got the Revdex.com involved, prior to that I spend several weeks making phone calls with no human contact and leaving messages that were never returnedThis matter started in September and is finally getting resolved since the involvement of the Revdex.com.Thank You Regards, S [redacted]

Dear Revdex.com of the Tri-Counties, After checking with our Product Development Team, it was determined that the printer marking on the back of the speaker's magnet does not signify watts it is a part designationOur Technical Support Agent was in communication with MrT [redacted] and he was updated regarding the status of the inquiry regarding the printed markingThe concern was raised up to our Sales Department and to our Product Development TeamIt took some time to finally get the needed answer but we were able to provide itIn the midst of the investigation, our Sales Department Head contacted our mutual customer and promised to upgrade his sound systemAs per the UPS website, the package was successfully delivered at this preferred delivery addressOur Technical Support Agent will be in contact with MrT [redacted] to check on him and his new upgraded motorcycle amplifier/speaker system with Bluetooth - the MC600BBest regards, MrJ [redacted] Manager - Technical Services Department BOSS International Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11685349, and find that this resolution is satisfactory to me Regards, [redacted]

I am rejecting this response because I stated to you I believed the representatives name was T [redacted] but was not sure that was my exact statement to you and regardless I purchased a unit with the boss stamp/logo on it and this is how boss is standing behind their brand and product says alot at this point im just thankful it was a cheap $radio that gave me issues and not an expensive ticket item as I can only imagine the amount of "help" id be getting at that point we are talking about a unit that cost Boss nearly nothing to make but in return can charge a very low retail price which makes it convenient for customers however not only was the wrong information given by associate but me trusting that information has now cost me not only the money spent on the unit but the unit itself with nothing in return like I stated before it really does speak on how your company is ran and the amount of customerservice that has been provided to your customers and at this point is a good reference on who not to go back to in the future you mention the fact that I took it to Best Buy you are correct that is who professionally installed the unit and they are also a registered boss dealer so don't see why that would be an issue whatsoever but apparently I was wrong I have never experienced as many issues with a product let alone a company taking care of a customer that they believe they are or aren't at fault with last I checked that is what built customer service this is just ridiculous Regards, [redacted] Mc [redacted]

Excerpt from our Warranty Policy as shown in our website http://www.bossaudio.com/policies/?scroll=standart-warranty1-Year Free Parts & LaborBOSS AUDIO Systems stands behind all our products with free parts and labor for 1-year from your date of purchaseAll BOSS AUDIO Systems products are warranted for period of one year from the date of purchase against defects in materials and workmanshipCustomer is responsible for freight charges incurred to return the product You must send a copy of the original invoice with date of purchaseThe purchaser agrees to retain the original proof-of-purchase for establishing the effective date of this warrantyIf we choose to replace your product, we may replace it with a new or reconditioned unit of the same or similar designIt was specifically mentioned that we need a proof-of-purchase to establish the validity of the warranty claim and he mentioned that he was not able to provide the required document to establish the date of purchaseAmazon.com account holder can view their previous purchases for more than years of recordsDespite the absence of the proof-of-purchase, as a token of our gratitude of buying our product line, I would suggest that the Customer call our Technical Support one more time to get an RA# for his unit to be serviced under warrantyHowever, this will be a one-time deal only and there will be no more allowed warranty claim for this unit until we receive a copy of the proof-of-purchaseOur products, when purchase through Amazon.com and other Authorized Platinum Online Dealers (http://www.bossaudio.com/product-info/retail-partners/), has the benefit of an extended two-years of free warranty service with the presence of a valid proof-of-purchase such a Sales Invoice or receipt or similar documents Thank you, Jacques BernardoManager- Technical Services Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11249837, and find that this resolution is satisfactory to me Regards, R [redacted]

It is very unfortunate that we have missed this Ticket by Mr D [redacted] We are transitioning to a newer Help Desk and during the transition period, there were some Tickets made on the older platform that were not properly moved to the newer platform such as in this caseWe are taking care of Customer Daniel Wheeler - we have made some phone calls and emails to connect with himWhen the time comes that we get in contact with Mr Wheeler, he will learn that we will be replacing his defective unit with a brand new unit, we will be paying for the shipping out of the defective product from his place and he will receive the replacement product free-of-chargeEvery details to regain his trust on our product and on our Customer SupportThe product's limited warranty will also be restarted from the day he receives the replacement unit and not on the date of purchase of his original unit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10726824, and find that this resolution is satisfactory to meI will await the product and test it after install before resolving my caseI have received tracking numbers for the return label and new item Regards, D [redacted]

Dear Revdex.com, We were able to communicate with our mutual customer and offered a mutually agreeable solution.We upgraded his product from R1100M to RGMand the package was sent out yesterday 1/10/(see attachment for UPS tracking #1Z8E***70319)A follcommunication by our agent
will be in order to ensure that his replacement unit will be of his satisfaction. Thank you, J*** ***Manager- Technical Services DepartmentBOSS International Group

Our company aims to please our customers, in a manner that is fair and satisfactory for all concernedBefore the filing of the complaint and of this writing, our customer was given and accepted aid to resolve the issue with that he has about his part order for his stereo unit.All throughout the
process, we aim to assist him the best way we can, as with all our customersIn our desire for his unit to be functional, have sent him sets of the detachable front panel for his unit, but since the unit is discontinued and have exhausted efforts to-date and failed to find him the exact iteration of his unit from our inventory, we ultimately refunded him his money. If you would require a transcript or proof of transaction, kindly let us know

Our Technical Support Team was able to connect with MrJ*** *** via email
We tried to clear some misunderstanding and jot down the facts:
-The customer did not buy it directly from Boss Audio thru Shopatron (our online retailer) but mentioned that he bought it from usHe is not in our
Shopatron system (master record)
- There is no one in our company named T***, which se soppusedly
- It is our policy to get the defective unit before we send a replacementIt is not a practice to have an advance replacement wherein a replacement unit is sent out even before we receive the returned unit
- Our Tech Support Team is in direct contact with the MrJ*** *** via email
- He did not send the unit to us -Boss Audio - due to an instruction given to him by an unknown Tech Support Person but he has asked Best Buy to discard the unitHe was leaning to the promise made by a certain T*** that a new replacement will be email to him
- Mr MC*** is not in our database because he has not contacted us before the Revdex.com and there is no Return Authorization that has been issued to him
- The facts he mentioned are not usual procedure and most are contrary to our policy and procedure
We are in communication with him to determine other possible agreeable options
Additionally, we need the proof of purchase for the product to effect the warranty coverage - to determine the start and end of warranty
We are willing to help him out to resolve this issue
Even though there inconsistency on the facts before and after the Revdex.com report, we are willing to work with him to resolve the issue,

Hi Revdex.com of the Tri-Counties,
Since Monday after getting this notification about a complaint filed by MrT*** *** ***, we tried to call him and confirm with him the shipping address so we can send him a replacement BVWe were not able to connect with him and his phone was not sto
accept voicemail messages
Additionally, we created Ticket for him on our online Help Desk and send him email regarding the shipping address
Our Technical Support Advisor found one of his submitted Support Ticket and have replied to itThere are now two ticket under his name
We would like to send him the replacement unit as soon as possible, however, we need to connect with him to assess the radio and his vehicle wirings so we can help him further when we receives the replacement unit and to avoid any potential negative situations
We tried to connect with him via phone (###-###-####) and email (***@gkaik.cn) and replied to his Help Desk Ticket but to no avail
We will be waiting for his reply in any case
Thank you,
R** ***
BIG International Group

Dear Revdex.com,Our Technical Support Agent contacted the Customer on Jan 6, and shared with him our policy and proceduresWe processed an exchange and sent out a BV9986BIThe package was sent out on Friday the 6th with UPS Tracking # 1Z8E***The package arrived on Jan 11th and was left
at the front door(see attachment)As requested by MrS***, we replaced his product.Our Tech Support Agent made a call on Jan 12th to folland to confirm the receipt of the shipmentWe are still waiting for a communication for MrS***.Thank you, J*** ***Manager- Technical Services DepartmentBOSS International Group

Upon receiving the Revdex.com complaint on 7.22.2016, our Technical Support Agents (TSA) looked into the customer’s history the same dayHowever, we were unable to locate or collect any history of the customer A*** *** *** Daytime Phone: ###-###-####
E-mail: ***@gmail.com Furthermore, after reviewing the customer’s Revdex.com Complaint, it seems be directed towards the Seller Amazon and since the item was purchased on 6.2.2016, it’s pretty safe to say that the customer had contacted the Seller Amazon and unfortunately had a bad experience Our Technical Support Agents (TSA) would have tried to do a little troubleshooting or offered our Warranty Service and Replacement option via phone calls - we left messages indicating that we can help out to troubleshoot or even have a replacement unitWe have not been contacted by the customer. On the Customer's request for a refund, we are not in the position to do such because the product was not brought from us but it was from a different company - they are the one that do the refund. With regards to our customer-service part of our Technical Support Services, we are constantly assessing our policies and procedure to improve on our ability to answer phone calls on the shortest possible time and be able to give our utmost and appropriate service at all times.If there is anything that we can do to turn the Customer negative perception on our product, we would like to hear it and improve on it. Thank you, J*** ***Manager, Technical Services Department