Vince Todd General Contracting

Hello Mrs [redacted] We are sorry to hear about the confusion we may have created with our price tag regarding your recent purchase on February 4th.Nearly every item on our showroom floor is priced at the Manufacturers suggested retail priceFrom that price, we may elect to reduce it even further than that price, to an even lower 'fixed' priceIn other instances, we may elect to offer a percentage discount off the manufacturers suggested retail price.In this particular case, regretfully, our staff appears to have made a mistake and left both tags on these items in error.Clearly that has left some confusion, so in your case, we would like to offer you some options to remedy the situation, and perhaps a chance to make you a happy and satisfied customer once again:1) We will gladly honor the lower price PLUS, in addition, take the aforementioned 50% off of thatClearly this was our error, and we wish to make good with you.2) Although the lamps were sold 'AS-IS' and stated on your receipt 'non-returnable', we do not want you to feel forced to keep them if we made a mistake that affects your satisfactionYou may choose to return them for a full refund up until February 14th.Please let us know what you would like to do; our goal is to make you happy!***

We are contracted with [redacted] for all of our Customer Service Issues Case was opened with [redacted] in February as noted in attachment ustomer did not purchase a warranty as stated, they purchased an Accident Protection Plan through us with [redacted] [redacted] This plan provides cleaning and/or repair of accident related damages This plan does not cover wear and tear, not does it cover manufacturer defects This issue is a manufacturer defect as noted and was withing the manufacturer's year warranty and therefore, parts were ordered to repair the defect Both our service department, as well as the technician with [redacted] have been unsuccessful at reaching the customer, and messages are not being answered We have the parts in and have been trying to schedule the repair service unsuccessfully See contact attempts in attached report

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me They have offered to honor the lower price and take 50% off that amount I accept this offer I will keep the lamps Thank you so much [redacted]

I am rejecting this response because: This response is a slanted fabrication of the truth with several blatant liesI purchased personal property from the storeI also purchased intangible personal property in the form of a delivery and warrantyPrior to purchase I inspected my property along with the salesman, bob silberman, to ensure the integrity of the personal property I purchased, it was free of blemishes and defectsUpon delivery my personal property was damaged with a new tearI complained to the delivery personnel which prompted them to call the store and take picturesI was then told that I could either refuse to accept my personal property or that someone would call me in the next few days to discuss the damage to my personal propertyI chose the latterNo call ever called and I forgot about the incident until I saw the tear again yesterday, 12/20/Upon seeing the tear still there I immediately contacted the business that damaged my personal property to see if they would still repair itThey said I would need to use my intangible personal property (the warranty I purchased) to repair the damages their employees made to my personal propertyThis appears to be a logical fallacy on their part which only serves to mitigate their liability for damaging my personal property"The customer stated he was heavily medicated since the original delivery and when asked if he ever received a call from us about the scuff, he could not recall." This statement is a consolidation of multiple statements which has been taken out of context and delivered here to support a narrativeToday I was asked if I received a call in regarding the damage to my personal property by the following people in order: the chico store manager, the business president, a human resources representativeI told each one that I never received a phone call from their companyThe human resources representative asked me how I knew this and I told her again that I knew this because nobody called me and that I even verified the information through my cell phone accountThe store manager and the human resources representative both stated their records show that nobody ever contacted meWhen asked why I did not call the company directly sooner I stated that I was recovering from surgery and was heavily medicated which may have had an impact on me forgetting about the damage their employees did to my personal propertyIf that is the route we are going then why did they take a picture of a tear on my personal property on the day of delivery? Why did nobody contact me about repairs to my personal property until now? The pictures of the scuff was taken by employees of Evans furniture inside of my home which is clear cut proof the company was well aware of the damage sustained to my personal property on the date of delivery, while under their care, well within the time frame they are claiming I made no effort to contact themIn good faith Evans furniture delivery personnel stated someone from the store would contact me which they never didI do not want a discount nor do I want different personal propertyI want my damaged personal property repairedWith minimal effort this company can easily right their wrong without using my other personal property of the intangible warranty product I purchasedHowever, this company is trying to use my purchased intangible product to repair the damages incurred by themTerrible logic.Not acceptable

Our customer [redacted] purchased a power reclining leather sofa on 10/29/and was delivered to on 10/31/ As per our invoice terms and conditions, all items are to be inspected by customers at time of delivery Pictures were taken of item in customer's home as well as a minor scuff on the item, however, it is not noted on our delivery receipt by the customer or the drivers, that a repair or service would be required When the delivery is signed for and acknowledged by the customer as received, we consider the delivery complete It is the customer's responsibility to contact us with any issues with their items within hours of delivery The customer would have been contacted and offered either a discount to keep item or request a replacement had there been notes to follow up for our service department or management We have a standard year manufacturer's warranty against defects, which would cover the motor if notified during the year's time since delivery We also offer to our customer's the option to purchase a Year Accident Protection Plan through [redacted] (***), which would also cover the motor after the manufacturer's warranty expired Our first complaint from the customer is now, months later on 12/20/regarding the inoperable motor We advised the customer to contact [redacted] to submit a claim for repair, as the Protection Plan does cover that The customer then brought up the tear on his sofa The customer stated he was heavily medicated since the original delivery and when asked if he ever received a call from us about the scuff, he could not recallWe then advised him that his Accident Protection Plan covers tears, if reported within days of occurrence, but we would happily help him submit a claim for that in order to see that it the claim is approved Mr [redacted] purchased the Accident Protection Plan and is aware that the inoperable motor can be repaired Any other issue being reported to us months after receipt is not our responsibility to repair, but we can help him to get it repaired through his plan if he will allow us.See attached original sales receipt, delivery receipt and Dispatch report with customer signature, our invoice Terms and Conditions, copy of [redacted] Accidental Protection Plan

Revdex.com:Consumer States It's going to be resolvedNo, I'm getting what I originally ordered but the issue is getting resolved

I am rejecting this response because: I was not advised of the day policy returnI am under doctor's orders not to stress, for I take blood pressure meds.I don't need the inconvenience of not being able to decide for myself, if I wanted to return as a customer at Evans furniture I want my refund back on my credit card used to purchase the item. I have had similar defective furniture from Evana with no problems solved by themI just want the money back

This customer purchased a Piece Sectional made by *** *** on 12/20/2014, which was delivered on 1/15/(document attached). All products are covered by a standard Year Manufacturer's Warranty against Manufacturer DefectsIncluded in their purchase was a Year
Accidental Damage Protection Plan, through 3rd party Montage Furniture Service (MFS). As outlined in the optionally purchased plan (document attached) is repair and/or replacement coverage for damages and/or stains caused by specific incidents. This accidental protection plan does not cover wear and tear, or cushion breakdown. On 2/6/2015, the customer requested to return the sectional and re-selected to a Sofa and Loveseat made by *** ***. This set was delivered on 4/15/(document attached ). The same standard year warranty applies to this purchase.On 7/10/15, a service call was opened for breakdown of cushions. New fiber fill and foam cushions were ordered and service was completed on 8/25/to customer satisfaction (document attached)The customer phoned several weeks ago complaining of same problem. She has been advised that year warranty has passed as of 4/15/2016. The optionally purchased accidental protection plan does not cover wear and tear or breakdown of cushions. The original manufacturer has also gone out of business. This customer, as well as members of her family have since been into our store yelling at our employees, as well as using profanity to members of our management team. She has the option of paying for labor and parts if needed to replace the cushion cores through another manufacturer, which we can facilitate

Hello Mrs. [redacted]We are sorry to hear about the confusion we may have created with our price tag regarding your recent purchase on February 4th.Nearly every item on our showroom floor is priced at the Manufacturers suggested retail price. From that price, we may elect to reduce it even...

further than that price, to an even lower 'fixed' price. In other instances, we may elect to offer a percentage discount off the manufacturers suggested retail price.In this particular case, regretfully, our staff appears to have made a mistake and left both tags on these items in error.Clearly that has left some confusion, so in your case, we would like to offer you some options to remedy the situation, and perhaps a chance to make you a happy and satisfied customer once again:1) We will gladly honor the lower price PLUS, in addition, take the aforementioned 50% off of that. Clearly this was our error, and we wish to make good with you.2) Although the lamps were sold 'AS-IS' and stated on your receipt 'non-returnable', we do not want you to feel forced to keep them if we made a mistake that affects your satisfaction. You may choose to return them for a full refund up until February 14th.Please let us know what you would like to do; our goal is to make you happy![redacted]

I am rejecting this response because: This response is a slanted fabrication of the truth with several blatant lies. I purchased personal property from the store. I also purchased intangible personal property in the form of a delivery and warranty. Prior to purchase I inspected my property along with the salesman, bob silberman, to ensure the integrity of the personal property I purchased, it was free of blemishes and defects. Upon delivery my personal property was damaged with a new tear. I complained to the delivery personnel which prompted them to call the store and take pictures. I was then told that I could either refuse to accept my personal property or that someone would call me in the next few days to discuss the damage to my personal property. I chose the latter. No call ever called and I forgot about the incident until I saw the tear again yesterday, 12/20/2017. Upon seeing the tear still there I immediately contacted the business that damaged my personal property to see if they would still repair it. They said I would need to use my intangible personal property (the warranty I purchased) to repair the damages their employees made to my personal property. This appears to be a logical fallacy on their part which only serves to mitigate their liability for damaging my personal property. "The customer stated he was heavily medicated since the original delivery and when asked if he ever received a call from us about the scuff, he could not recall." This statement is a consolidation of multiple statements which has been taken out of context and delivered here to support a false narrative. Today I was asked if I received a call in 2016 regarding the damage to my personal property by the following people in order: the chico store manager, the business president, a human resources representative. I told each one that I never received a phone call from their company. The human resources representative asked me how I knew this and I told her again that I knew this because nobody called me and that I even verified the information through my cell phone account. The store manager and the human resources representative both stated their records show that nobody ever contacted me. When asked why I did not call the company directly sooner I stated that I was recovering from surgery and was heavily medicated which may have had an impact on me forgetting about the damage their employees did to my personal property. If that is the route we are going then why did they take a picture of a tear on my personal property on the day of delivery? Why did nobody contact me about repairs to my personal property until now? The pictures of the scuff was taken by employees of Evans furniture inside of my home which is clear cut proof the company was well aware of the damage sustained to my personal property on the date of delivery, while under their care, well within the time frame they are claiming I made no effort to contact them. In good faith Evans furniture delivery personnel stated someone from the store would contact me which they never did. I do not want a discount nor do I want different personal property. I want my damaged personal property repaired. With minimal effort this company can easily right their wrong without using my other personal property of the intangible warranty product I purchased. However, this company is trying to use my purchased intangible product to repair the damages incurred by them. Terrible logic.Not acceptable.

We are sorry to hear of Mrs. [redacted]'s problem and in accordance with our store and product's brand warranty, will happily make best attempt to remedy the situation.To our understanding, although the chair in question is beyond the 7-day exchange period, in good faith, our store manager has made...

arrangement for delivery staff to pick up the broken chair and Evans Furniture Redding to extend a store credit in the full amount of the invoiced amount.As we understand, this conversation has occurred between the store manager and Mrs. [redacted] earlier this morning and all details were mutually agreed upon including the credit amount and date by with the chair was to be picked up by our delivery staff (scheduled 12/30/15).I hope this satisfies all parties involved in this situation.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
They have offered to honor the lower price and take 50% off that amount.  I accept this offer.  I will keep the lamps.  Thank you so much.  [redacted]

We are contracted with [redacted] for all of our Customer Service Issues.  Case was opened with [redacted] in February 2017 as noted in attachment.  ustomer did not purchase a warranty as stated, they purchased an Accident Protection Plan through us with [redacted]...

[redacted].  This plan provides cleaning and/or repair of accident related damages.  This plan does not cover wear and tear, not does it cover manufacturer defects.  This issue is a manufacturer defect as noted and was withing the manufacturer's 1 year warranty and therefore, parts were ordered to repair the defect.  Both our service department, as well as the technician with [redacted] have been unsuccessful at reaching the customer, and messages are not being answered.  We have the parts in and have been trying to schedule the repair service unsuccessfully.  See contact attempts in attached report.

Our customer [redacted] purchased a power reclining leather sofa on 10/29/16 and was delivered to on 10/31/16.  As per our invoice terms and conditions, all items are to be inspected by customers at time of delivery.  Pictures were taken of item in customer's home as well as a...

minor scuff on the item, however, it is not noted on our delivery receipt by the customer or the drivers, that a repair or service would be required.  When the delivery is signed for and acknowledged by the customer as received, we consider the delivery complete.  It is the customer's responsibility to contact us with any issues with their items within 24 hours of delivery.  The customer would have been contacted and offered either a discount to keep item as-is or request a replacement had there been notes to follow up for our service department or management.  We have a standard 1 year manufacturer's warranty against defects, which would cover the motor if notified during the 1 year's time since delivery.  We also offer to our customer's the option to purchase a 5 Year Accident Protection Plan through [redacted] ([redacted]), which would also cover the motor after the manufacturer's warranty expired.  Our first complaint from the customer is now, 13 months later on 12/20/17 regarding the inoperable motor.  We advised the customer to contact [redacted] to submit a claim for repair, as the Protection Plan does cover that.  The customer then brought up the tear on his sofa.  The customer stated he was heavily medicated since the original delivery and when asked if he ever received a call from us about the scuff, he could not recall. We then advised him that his Accident Protection Plan covers tears, if reported within 30 days of occurrence, but we would happily help him submit a claim for that in order to see that it the claim is approved.  Mr [redacted] purchased the Accident Protection Plan and is aware that the inoperable motor can be repaired.  Any other issue being reported to us 13 months after receipt is not our responsibility to repair, but we can help him to get it repaired through his plan if he will allow us.See attached original sales receipt, delivery receipt and Dispatch report with customer signature, our invoice Terms and Conditions, copy of [redacted] Accidental Protection Plan