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Vince's Auto Sales & Service Inc

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Vince's Auto Sales & Service Inc Reviews (1)

Our company is contracted by the City of Reading Police Department to handle vehicles towed in the City of Reading On February 2nd, our company was requested by the Reading Police to respond to an accident to tow *** ***'s *** *** On February 6th,
2016 *** *** and her husband picked up their police release regarding this vehicle from City Hall and came to our business location in order to remove their personal possessions from the vehicle When **& *** *** were at our towing facility they informed us that their insurance company would be handling their vehicle While it is posted at our facility that towed vehicles do incur fees, we did not discuss the fees with *** *** because she had informed us that she had made arrangements for her insurance to handle the vehicle at this point After plus days had passed and we heard nothing further from *** *** or Her insurance company we had no choice but to follow the proper procedure and get her vehicle tug as an abandoned vehicle Upon the police tagging this vehicle abandoned they sent *** *** a certified letter informing her that her vehicle is going through the abandoned vehicle process to give them another opportunity to handle their vehicle before they became subject to the state abandoned vehicle fines Instead of contacting our company or the police department the the ***'s attempted to donate the vehicle to another company without paying any of the fees owed against their vehicle When the company they intended to donate the vehicle to contacted us to make arrangements to pick up the vehicle we informed them there were fees owed against the vehicle that must be taken care of before the vehicle could be released to them When the company contacted the ***'s back to inform them that they could not pick up the vehicle *** *** called our company in order for the fees to be explained to him At that point after days of their vehicle being stored at our location at the police contracted storage rate of $per day the storage owed on this vehicle alone was $the towing owed on the vehicle from the accident $and a $city administration fee On May 12th the total fees owed against *** ***'s vehicle were $ After **. *** informed informed his wife of the fees owed she called into our company and was highly irritated and aggessive on the phone We explained to her that Vince's would be willing to settle for $fee plus the title for her vehicle so we would be able to properly dispose of her vehicle We believe that our company did everything we could to help out the ***'s at this point we took a $bill and lowered it to $of which $goes to the City of Reading so when everything was said and done our company towed and stored ***. ***'s Vehicle for days for $ We cannot be held responsible for the fact that instead of following through with her vehicle ***. *** just assumed insurance had taken care of the vehicle When ever someone takes ownership of a vehicle a title is transferred ***. *** feels so disgruntled with our company; however we believe she was already given a more than fair settlement in regards to a mistake she made in assuming her insurance was taking care of the vehicle and not actually making an effort to contact her insurance company to make sure her vehicle was handled properly When it comes to the mistreatment ***. *** claims to have received in person at out facility she was angry from the moment she walked in Patricia is a Public Notary it is her responsibility to make sure title work is handled correctly *** *** had signed her title before coming into our establishment, which she should not have done they are supposed to be signed in the presence of a notary Therefor Patricia had to be extra diligent in checking if the signature on the title was actually *** ***'s signature and in doing so asked to see her identification again to view the signature panel We feel as though the settlement we have already made with *** *** was more than fair, we would not be willing to refund the $dollars. If *** *** still believes this settlement to be unfair to her she is still able to pay her complete bill and pick up her vehicle from our location Thank you,Vincent G C.E.O

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Address: 1725 N 5th St, Reading, Pennsylvania, United States, 19601-1211

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www.vincestowing.com

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