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Vincent Abell Contracting, Inc.

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Reviews Vincent Abell Contracting, Inc.

Vincent Abell Contracting, Inc. Reviews (10)

*** *** *** *** *** *** *** *** *** *** ** *** *** *** ***
Dear Revdex.com,
In regards to complaint ID *** from *** (***) ***. The contract (attached) was to remodel two bathrooms on
the 2nd floor, a guest and master bathroom. All extra change order work was agreed to by the homeowner *** ***. Unlike her husband, *** was present throughout the job and verbally agreed to all extras on siteWe have multiple witnesses- Subcontractors, employees and myself that *** ordered the extra work to be done. *** was NOT present during the job and little contact was made with him throughout the project. After the invoice was sent out *** took over all correspondence. The first invoice was sent on 10/6/with all credits and extras and total due on the job for $13,205. After coming to the realization that *** was not going to pay for the extra work his wife authorized, I sent an invoice for the amount I thought he would pay ($10,285); nowhere did it mention "final invoice". We received a check for $10,leaving a remaining balance of $2,920. I followed up with an invoice for $2,this weekAfter days I turn unpaid invoices over to *** ***, the owner of the companyMr& Mrs*** have turned down our request to meet multiple times to discuss the matter *** *** does not do email and therefore only meets face to face. There was no threat in any of my correspondence. I believe if we got ***, ***,*** and I together we could come to terms but they would not agree to meet. Below I will list out each extra that they are disputing
3rd Floor Plumbing: $1,880. During the demolition and plumbing rough in of the master bathroom on the 2nd floor we discovered deteriorated, rotten, and full cast iron pipes going to the 3rd floor bathroom directly aboveUpon discovering the issue with the 3rd floor plumbing, we showed *** the bad cast iron piping and explained all the old pipes had to be replaced if they wanted a working 3rd floor bathroom. *** was adamant about making sure the 3rd floor bathroom worked for present and future use. The 3rd floor bathroom was the only other bathroom they could use during the remodel on the 2nd floor so it was important to get it back and functioning properly if they wanted to stay in their home during the remodelWe explained this was an unforeseen issue and would be an extra to fix. She verbally agreed to to have the work completed on a T&M (time and material) basis so they could get it done right away*** *** Plumbing crew stayed until about 7:30pm to assure they had a working 3rd floor bathroom for the night. *** *** has been paid in full for this work, invoice attached. Pictures of the old and new pipes are attached. *** *** (*** *** Plumbing) ***
2. Plumbing: $280. *** added a second sink and faucet for the guest bathroomLabor and materials to install the extra waste, supply and fixtures
Electric: $760. The contract did not have any can lights or closet lights figured. *** instructed our electrician to install can lights and an extra plug in each bathroom. The contract specifically states "The owner shall only contact *** *** or *** *** about desired changes in the scope of work." *** Electric has been paid in full for this work. *** *** (*** Electric): ***
Extra work that was not billed forWe always provide "some" free services so that people always get more than their money worth. These are few of the items not in the contract, compliments of *** *** Contracting. Purchased new door for closet from historical salvage yard: Contract was for doors to come from house. Caulked all woodwork and trim (painting and caulking not in the contract). Kitchen faucet got clogged up (unrelated to bathrooms) and while our plumber tried to repair, the old faucet broke. We furnished and installed a brand new $kitchen faucet. Plumbers made service runs to install (1) owner supplied toilet, each time she requested they come and then sent them home for various reasonsWe did not charge for the multiple trips it took to install (1) toilet even though we had to pay our plumber for the service run
We have multiple subcontractors and employees that can validate our claims
We would like Mr& Mrs*** *** to honor their word and pay the remaining balance of $2,
Sincerely,
*** ***
*** *** *** *** ***
Kaelin AveLouisville, KY *** *** *** *** *** ** ** ***

The following is our 2nd response to complaint ID ***.We want to help get the HVAC unit working again for Mr& Mrs*** but I don't know how we can help resolve something that a customer doesn't want us to participate in (they don't want us to come back to their house) Our solution is to bring our electrician in first and foremost but our hands are tied if we can't get back in They apparently want us to pay for them to hire their own company to install a brand new unit, etcThat was not the agreementThe agreement was to honor manufacturer warrantiesIn this case the warranty is through LG, so we've been playing the go-between with LG and the owner to try and get the system working again. I never said they needed a step down transformerThat is what LG says they need but I was going to double check (test) with our electrician, which we were never able to doI can't verify what LG is saying is true or not because the owner cut off communication and asked us not to come backIf we discovered electric voltage was fine I would have demanded LG fix or replace the unitIf we found voltage to be too high we would have taken the issue up with the electric company (LG&E).The owner makes accusations that we "don't know what we are doing" which is is simply not trueAll work was performed by licensed contractors, according to code, and inspectedAll indications are everything worked great for over a yearIf they won't allow us to come back how can we assist in getting the equipment repaired? *** ***Vincent Abell ContractingGeneral Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:The business has posed no solutionThey only continue to place blame and give excuses for why our heater has not worked for over months nowThey state again that they have no idea why it stopped working - citing a guess that it was a power surge, but LG&E has checked our records and show no power surge in our lines during the time it stopped working The LG tech (and now repeated in *** Abel's response to my complaint) told me I have to have a step down transformer installed at LG's recommendation even though my power is fineI still believe that if this is the recommendation by LG, then it is something that should have been taken care of when unit was initially installed as part of my contract and not now as an additional expense to meI will not let them back in my house to install these parts because they have no idea what they're doing, they swear I need a step down transformer that I don't believe should be my responsibility to install and I don't trust Vincent Abel Contracting or their subcontractors to perform any work on my house
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:The business has posed no solutionThey only continue to place blame and give excuses for why our heater has not worked for over months nowThey state again that they have no idea why it stopped working - citing a guess that it was a power surge, but LG&E has checked our records and show no power surge in our lines during the time it stopped working The LG tech (and now repeated in *** Abel's response to my complaint) told me I have to have a step down transformer installed at LG's recommendation even though my power is fineI still believe that if this is the recommendation by LG, then it is something that should have been taken care of when unit was initially installed as part of my contract and not now as an additional expense to meI will not let them back in my house to install these parts because they have no idea what they're doing, they swear I need a step down transformer that I don't believe should be my responsibility to install and I don't trust Vincent Abel Contracting or their subcontractors to perform any work on my house
Regards,
*** ***

The following is our 2nd response to complaint ID ***.We want to help get the HVAC unit working again for Mr& Mrs*** but I don't know how we can help resolve something that a customer doesn't want us to participate in (they don't want us to come back to their house)? Our solution is to bring our electrician in first and foremost but our hands are tied if we can't get back in? They apparently want us to pay for them to hire their own company to install a brand new unit, etcThat was not the agreementThe agreement was to honor manufacturer warrantiesIn this case the warranty is through LG, so we've been playing the go-between with LG and the owner to try and get the system working again.? I never said they needed a step down transformerThat is what LG says they need but I was going to double check (test) with our electrician, which we were never able to doI can't verify what LG is saying is true or not because the owner cut off communication and asked us not to come backIf we discovered electric voltage was fine I would have demanded LG fix or replace the unitIf we found voltage to be too high we would have taken the issue up with the electric company (LG&E).The owner makes accusations that we "don't know what we are doing" which is is simply not trueAll work was performed by licensed contractors, according to code, and inspectedAll indications are everything worked great for over a yearIf they won't allow us to come back how can we assist in getting the equipment repaired?? *** ***Vincent Abell ContractingGeneral Manager

Dear Revdex.com,The following is our response to complaint ID *** *** ***Our Business ID: ***As part of our contract for the room addition we had a LG mini split unit installed per code, by a licensed HVAC companyOur contract with the homeowner was for year warranty plus any
manufacturer warranties.? As the owner stated the LG unit is still under warranty so we contacted LG to fix the unitLG worked with our HVAC contractor over a period of several visits to try and resolve the issueIt was a bit of a guessing game going back and forth with LG on which parts to replaceWe tried multiple parts that LG recommended and none of them worked? Eventually we got an LG rep from *** to come down and assess the situationHis take on the problem was the voltage coming to the house was on the high side (reading at the time of his visit) and didn't recommend changing anything out until a step down transformer was installed to reduce voltageNote that voltage falls within control of the power company (not an internal or installation issue)The previous motherboard was fried for unknown reasons (was it a one time power surge, lightning strike, or longterm voltage issue, we don't know for sure) ? I called the electrical inspector and he stated LG&E voltage should be I understand LG&E says there is no issue with the voltage and LG is says it an issueAs an electronic device by LG we have followed LG's protocol and warranty processWe are not pleased either with how LG has handled the situation dragging this out over two months, and understand the frustration by the homeowner but playing the blame game does do any good.? My recommendation to the homeowner was to bring in our electrician to assess the situation as a neutral partyAt that point they decided to cut off communication with us and take to Revdex.com complaint process to make their requests known? There is no evidence that anything was performed incorrectly on our endThey placed blame on us many times trying to get us to go above and beyond the warranty process to replace the unit on our dime.? The unit was installed correctly, the electric was correct, everything was inspected by the building and electrical inspectorThe unit worked fine for over a yearWe don't know what caused the unit to go badWe have done everything in our power to get the unit back up and working, even pleading with LG to replace the unitBut ultimately this falls under the LG warranty and is beyond our complete controlImmediately after we got the LG rep to their house, the homeowner cut off contact with us so our hands our tied at the moment to assist further in this manner? With the requests the homeowner is making I think the only way to resolve this fairly is through the Revdex.com arbitration process.? *** AbellGeneral ManagerVincent Abell Contracting, Inc

The following is our 2nd response to [redacted] complaint ID [redacted]. 
 
We do not feel this is a valid complain and we will take whatever steps necessary to prove that fact.  We would not be risking our reputation as a company over $3,000 if we didn’t know for certain that we have done everything the right way  The $3,000 is not going to break us as a company. However there are companies that the $3,000 would severely hurt. We are standing up to Mr. and Mrs. [redacted] so they do not go to the next city and cheat the next hard working contractor.  We trust that the Revdex.com will uncover the facts to determine [redacted] Contracting is not at fault, and is due $2,920.  We are happy to take this in front of an arbitration committee.  If we go to an arbitration meeting we request [redacted] to be present.  [redacted] authorized all of the work they no longer want to pay for. [redacted] is on the deed to the house, and signed the work contract; so she has full authority to approve work.  There is no mention in any of our agreement to have both [redacted] also agree to changes.
 
Mr. [redacted]’s response is below with my responses in red. 
 
Revdex.com:
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
 
[redacted], responding on behalf of [redacted] Contracting, has continued to misrepresent the truth and employ deceptive tactics.  I will use this response to detail [redacted]’s deception using his own actions and documentation as support.  [redacted]’s written documentation will be referenced from both his own response to the Revdex.com as well as his email correspondence with me.
All emails referenced can be found in Attachment 1_[redacted] Email Exchange.  Attachment 1 represents the full text of all invoice related correspondence between [redacted] and [redacted].
It is important to note that [redacted]’s chosen, and only, form of communication on this issue has been email.  [redacted] delivered the final invoice through email, never spending the time to personally meet with his customer to review the invoice.  It is not standard practice to meet with customers to go over an invoice.  All work was agreed upon so there typically isn’t much to discuss. We have completed hundreds of remodeling projects and have rarely met over an invoice unless a customer requested it.  We are a registered remodeler with the BIA of Louisville and have to follow strict guidelines to be a member.  Meeting to go over an invoice is not one of those items.  All emails that I sent to [redacted] were in response to his emails.  No phone conversations or face to face communications ever took place on this matter.  A face to face meeting was requested in my email correspondence, which they declined. 
I will break down [redacted]’s deception into categories in order to better structure my response.  The first area I will respond to is the deception surrounding the final invoice.
Final Invoice Timeline
10/6/20** – [redacted] sends final invoice #[redacted] via email.  The invoice sent is attached ([redacted] Invoice [redacted] ORIGINAL).  The invoice is an itemized invoice and displays a Total due of $43,205.00 with a remaining Amount Due of $13,205.00):
10/19/20** – [redacted] sends out a revised version of invoice #[redacted] via email.  The invoice sent is attached ([redacted] Invoice [redacted] REVISED).  This version of invoice #[redacted] is not itemized and contains only one line item, “Bathroom Remodel & Closets” and lists the Total as $40,285 with a remaining Amount Due of $10,285 (depicted below).  [redacted] sent this invoice in response to the numerous emails we exchanged discussing the billable amounts that were not agreed-upon.  My email to [redacted] that preceded this invoice read, “[redacted] – send me an updated invoice that only includes the amounts we agreed to in advance of the work and I’ll submit payment immediately”  (10/**/20**)  [redacted] responded via email by writing, “Here you go”
After several emails it was obvious that [redacted] was not going to pay the full $13,205 that was due.  He also said he wouldn’t pay anything until he had a new invoice… so I had one of two options.  1. Go through the entire legal process to get the $13,205 which could take months, or 2. Get paid as much as he would pay at this time ($10,285) so we could pay our bills, and then try to get the rest that was owed ($2,920).  If we didn’t get the $10,285 to pay our guys then they might have had multiple liens on their property from a Glass Company, an Electrician, and a Plumber.  At this point all those guys are paid and it is just down to us.  If [redacted] thought I had generously erased the extra work from  first invoice, he was mistaken.  I simply asked for the amount he indicated he would pay so I could pay our bills and put the extras on a separate invoice.
10/23/20** – [redacted] sends me an email asking if I will submit payment, “[redacted], I sent an invoice to you as asked.  Are you going to be able to submit payment this week”   [redacted] deliberately and deceptively withheld any commentary or notice that his intentions were to modify the invoice after receiving payment.  He had an opportunity to inform me of his intentions within his communication to me on 10/23, but chose not to do so.  [redacted] confirms his deceptive tactics within his response to the Revdex.com on 10/29/20**, when referencing this revised version of Invoice #[redacted], writing “nowhere did it mention ‘final invoice.’  This is where purposefully deceptive and unethical billing tactics are demonstrated.  By modifying the same invoice number, removing the itemized entries, and displaying a remaining Amount Due equal to the Total less the Amount Paid, [redacted] deceived us into believing all that was remaining to pay on the ‘Bathroom Remodel & Closets’ project was $10,285. 
10/27/20** – After cashing our check for the remaining amount ($10,285), [redacted] modifies Invoice #[redacted] and adds back in three (3) line items that had previously been removed.  The invoice is attached ([redacted] Invoice [redacted] NEW OCT 27).  The invoice and line items are dated 10/27/20**, despite being the same invoice number [redacted] originally dated 10/6/20**.  [redacted] emailed this invoice along with the following message:
[redacted],
Thank you for the last 10k payment. That leaves just a couple thousand left to close out the job. The remaining balance is attached below.
You will have until November 6th, 20** to make payment. If payment is not made by this time I will turn this over to our collection department ([redacted]). I don't believe you have had the pleasure of meeting [redacted], but you may get an opportunity. FYI, [redacted] does not play games behind a computer screen.
Threatening Email
We believe it was [redacted]’s intention to threaten and intimidate us by choosing the language he used in his email from 10/27, “I don’t believe you have had the pleasure of meeting [redacted], but you may get an opportunity.  FYI, [redacted] does not play games behind a computer screen”
When responding to the Revdex.com complaint, [redacted] was able to choose different language to explain himself, “[redacted] does not do email and therefore only meets face to face.  There was no threat in any of my correspondence”
If there was no threat intended, then why not use the less hostile language from his Revdex.com response with us? 
The Revdex.com is not hostile towards us and trying to cheat us.... It is our belief that [redacted] & [redacted] work together to get “extra work” for free.  [redacted] adds everything she wants and [redacted] swoops in with his “don’t have it writing” nonsense and doesn’t want to pay the bill.  They travel from city to city and do remodeling projects hiring top rated companies, and probably cheat as many people along the way as possible to save a few dollars. This is the “game” I believe they play, most of which is behind a computer screen because [redacted] rarely shows his face and doesn’t agree to meet.  It is this reason we are standing up to such bullies so they don’t continue mistreating honest hardworking individuals. 
Change Orders / Unknown Charges
Regarding our dispute over unknown additional charges added to the project, [redacted] misrepresents the truth in his response to the Revdex.com when he states, “She verbally agreed to to (sic) have the work completed on a T&M (time and material) basis.”  Although [redacted] has witnesses that he claims can attest to this verbal agreement, it should be noted these witnesses consist of his employees, subcontractors, and himself.  So, rather than rely on these impartial witnesses, I will outline the facts using text from [redacted]’s emails on the subject. We employ and hire some of the best tradesman in the city, people with high integrity and skills.  They don't need to lie or cheat to get anything. They've all already been paid.  We pay our subs and people before we pay ourselves.  
When I initially questioned the validity of these charges, noting to [redacted] that the charges were not discussed in advance, [redacted] responded on 10/7 by writing “we did what we know needed to be done and that is fix the problem.” (email attached)  No mention of any discussions or agreement on paying T&M for the work.  [redacted] does not mention this originally because the conversation never took place.   We did what needed to be done, and what your wife know needed to be done because she was there and part of the “WE.” I showed her the bad pipes and explained the situation. I said this is what we are dealing with.  Do you want to have a working third floor bathroom or not?  She did, so I said you need to change these pipes out, it will be an extra. She said go ahead.   
I responded to [redacted]’s email with my own email on 10/8 further explaining that we will pay for all other charges that were discussed in advance and that I only have issue with those costs that were not communicated in advance of the work: “The only charges I have issue with are those that were not communicated/quoted in advance of the work. Every other aspect of this project you quoted prior to performing the work, which allowed us to make an informed decision. If I would have been told that this work was 'extra' and would cost $$$ I likely would have made different decisions either about that work or future work you did quote to us…. To that point, if you and your plumbers assumed this was extra work and 'knew what had to be done' - then why wasn't a quote provided at the time?
We had detailed conversations about cost of work that was not in your original plan, although it was in ours, i.e.,the second closet, new window, in which you provided a quote / cost and we approved the work. We also had detailed cost conversations about work we added to the project, i.e, pocket door, in which you provided a quote / cost and we approved the work. This is the precedent that you set with us, and that precedent is what I am using as the basis for my decision. I believe this is to be fair.
In response to my question why [redacted] did not write up a Change Order, [redacted] outlined the options he faced at the time (email dated 10/8): “We had three options: 1. Leave the 3rd floor plumbing alone and continue on with the 2nd floor bathroom renovation...weeks or months down the road the 3rd floor plumbing backs up and floods your brand new 2nd floor bathroom, and down to the kitchen... Maybe you catch it before it floods and you tear out the 2nd floor bath ceiling to replace all the 3rd floor lines. This option would probably cost you $8,000 to $12,000. Obviously not a good option.
2. Stop work, go home write up a change order estimate which would have been in the ballpark of $2,500 to $3,000 because you always have to figure worst case scenario, delays the project a couple days as well.
3. Take care of the problem on a T&M basis on the spot, and spend $1,800.
This is what we did. I had a conversation with Stacy on site and told her these are unforeseen issues that will cost extra, but they need to be done. She seemed to
understood (sic)”
As noted above in [redacted]’s own email, [redacted] chose not to document his change order or provide an estimate.  In this response, [redacted] introduced the concept that he believes he had a conversation with [redacted] and that she ‘seemed to understand’.  As we informed [redacted] when surprised by the charges, [redacted] did not understand there were to be extra T&M costs associated with the work.  
Let’s get [redacted] up on a stand under oath to see if she still forgets this conversation.  The three options listed are the options we had when we discovered the 3rd floor plumbing. Since [redacted] was present and as the homeowner she wisely chose option 3 and we got the work done per her request.  [redacted] may have wanted us to go with Option 2 but that’s not what his wife chose. He has to live the consequences of what she chose, which is frankly the best, least expensive and quickest option. 
I responded to [redacted]’s email with an email again stating that we expected to be provided a quote in advance, “Regarding the plumbing, the best choice to the options you had is option 2 – spend the time to write up the quote so your customers aren’t surprised by bills at the end of a job. I would have thought writing up a change-order for changes of this magnitude would be a requirement of your company”  (10/9/20** Email)
[redacted]’s response again documented that he did not provide a quote or an estimate, “If we provided a quote for every change we would have been working until Christmas” and ”I try to inform customers of changes as much as possible along the way but certain times you have situations that just need to be fixed no matter what.”  All the electric work [redacted] instructed our electrician directly without consulting with [redacted] or I about what to do.  This is also direct violation to the contract.  She obviously knew what the contract stated in terms of can lights because she took 2 weeks to look it over. It is arrogant and dishonest to have a contract, add dozens of items to the scope of work, and then not agree pay for it.  
[redacted] did provide quotes for all other changes, and all other changes were paid for in full. 
I again reiterated to [redacted] that the issue is we were not informed of the extra costs, “I wouldn't be pushing back on this if we would have simply had a conversation about the cost (like we did the closet); I don't even need a written document or email (like the one you sent to me below)...just a simple talk would have avoided this surprise, and like I stated, allowed us to make different decisions going forward in the project.”
I then asked for a reconciled bill that only includes the amounts that were agreed to in advance.  It was at this point [redacted] altered the invoice and began down the path of misleading us into believing he was issuing a Final Invoice.
Agreeing to Meet
In [redacted]’s response to the Revdex.com, he writes that we would not agree to meet.  Again, this is a misrepresentation of the truth.
[redacted] suggested in an email on 10/8 that, “Perhaps it would be easier to meet in person over a cup of coffee to try and settle this”
 
I responded in email on 10/9 that, “Talking through this with you in person makes sense” and to “Let me know”
[redacted] never responded to the option of meeting in person, only continued to email me.
[redacted] only offered again to meet and discuss after I informed him I would be contacting the Revdex.com.
I told [redacted] that I would meet, but would need to contact the Revdex.com first, which is where we are currently.
[redacted], that is clever use of email paraphrasing to create the vision you want… However the full sentence from [redacted] is below in response to my coffee invitation.  Talk about deception?
“Talking through this with you in person makes sense. However, you’ll need to get your facts straight first.”  
When you put a “However” after something that is declining… a few similar examples… I’d love to go out with you, however I have respond to this bully.  I would love to go to the game, however I have to babysit.  
Extra Work Performed by [redacted] that was not Billed for In [redacted]’s response to the Revdex.com he describes how, “We always provide “some” free services” which he outlined as:
Purchased new door for closet from salvage yard when contract was to use doors in the house
Customer Response:  [redacted] included in his contract that he could use the existing doors; he came to this conclusion when he inspected the house and existing doors and bid on the project.  If he was unable to use the doors he thought he could use, then he should have procured doors that would work at his expense.  Actually, when we first met I said we are a door short. and you all said there are some doors in the basement we can probably use.  I said OK I’lll figure we can find one down there to use.  We didn’t find any doors in the basement and went to purchase one to keep the job going… Deception?  
 
Caulked all woodwork & trim (painting and caulking not in contract)
Customer Response:  From [redacted]’s own email on 10/08, “we caulked all  the trim work as a bonus because it wasn’t that hard to do”  As the customer, I would have much preferred they spent the time working on the trim work we paid them to do - - they had to return to do more work on the trim after they thought they were done due to poor craftsmanship, which delayed our painting effort.  Poor craftsmanship??   [redacted] complimented all of our guys on their craftsmanship.  She knows for a fact she got some of the best craftsman in the city to finish her bathroom. She loved it so much she gave some of our guys gifts.  Amazing what comes out when someone doesn't want to pay a bill.  
 
Kitchen faucet became clogged & then was broken by the plumber
Customer Response:  [redacted] believes the kitchen faucet becoming clogged was ‘unrelated to bathrooms’, however [redacted]’s plumber explained to us faucets becoming clogged is quite common when the plumbing is shut on & off, which is why they said they would repair the clog.  During the repair, they broke the faucet – and then [redacted] expects us to furnish a new faucet? 
Plumbers made 4 service trips to install a toilet
Customer Response: The multiple trips were a result of (1) [redacted]’s carpenters incorrectly measured when installing the trim, causing us to have to buy a different toilet (2) Poor communication from [redacted] on the timing of his installation (twice), and (3) Toilet was delivered cracked from the manufacturer.  None of this accurate as [redacted] was not present during any of this.  I have texts from [redacted] saved on my phone telling us to come install the toilets. We came and she told us to leave. I would like [redacted] to explain how the trim was wrong.  [redacted] & [redacted] wanted to “Save money” by providing their own toilet.  So they obviously had no idea what they were doing and bought the wrong toilet and then blame us.  
Additional Details
Damage caused to our house during the project.  During the demo of the 2nd floor bathroom, the crew stepped or hammered through the floor causing holes to our 1st floor ceiling and walls.  The crew patched the holes but did not paint over the patched areas, so we now have white patch work on our ceiling and walls in our main entry way.  When I asked [redacted] about this damage, you can read his response in his email from 10/9, “Painting is and was not in our contract.  If painting was in our contract we would be happy to touch up”
[redacted] and [redacted] wanted to paint so they could “save money” again… see a trend.  They like to save money at all costs… If they wanted a professional paint job they should have paid for it.  When you cut corners and don’t want to professionals to paint that means you have to paint.  
Customer Response:  If [redacted] Contracting causes damage to your house, they will not repair it to its original state.  Now, I am left to repair it at my own expense.
I also pointed out other areas that need to be corrected: 
Broken Window Panes
[redacted]’s response:  “Window panes were already broken”
I have picture evidence before any work started. 
Loosened Stair Railing
[redacted]’s response:  “The stairwell was practically falling over from day 1”
I have video evidence from the 1st day on the job the railing was loose.  Pretty hard to dispute that [redacted].  
Toilet Water Feed Installed Incorrectly
[redacted]’s response:  “How is toilet water feed improper”
[redacted] never visited the project site upon ‘completion’ of the project to review, so he does not know
As a matter of fact we did three walk throughs with [redacted] at the end of the project to make sure she was 100% happy.  [redacted] did a walk through with her first.  She found a couple items remaining that we took care of, and I did the final two walk throughs.  I did not leave the house until I made sure she was 100% happy.  Again [redacted] is speaking of something he knows nothing about because he wasn’t there. 
 
Can Light Installed in Wrong Location
[redacted]’s response:  “How can a round can light be installed in the wrong direction”
It’s in the wrong location, not direction; again, [redacted] has not visited the site to understand the issue.  
As I wrote to [redacted] in the emails attached, I was not planning on holding [redacted] Contracting accountable for these issues, as I understand that these things happen.  However, due to the manner with which [redacted] had handled the end of this project, I am now holding them accountable for these repairs.
 
[redacted] was extremely happy with the work last I met with her and these “issues” are [redacted] reaching for some reason not to pay.  It isn’t going to work because we documented this job as good as any we have ever documented, before, during, and after. We have audio, video and picture evidence of everything.  We were warned by a contractor they hired before us to be very careful about working for the [redacted]’s.  For this reason I took his warning serious and made sure we covered our butts.  We have hundreds of happy paying customers over the last ** years and not one person has ever decided they weren’t obligated to pay.  It looks like the one found us, unfortunately. 
 
Regards,
 
[redacted] Contracting, Inc2232 Kaelin Ave.
Louisville, KY 40205
[redacted]
 
%3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
 
[redacted], responding on behalf of [redacted] Contracting, has continued to misrepresent the truth and employ deceptive tactics.  I will use this response to detail [redacted]’s deception using his own actions and documentation as support.  [redacted]’s written documentation will be referenced from both his own response to the Revdex.com as well as his email correspondence with me.
All emails referenced can be found in Attachment 1_[redacted].  Attachment 1 represents the full text of all invoice related correspondence between [redacted] and [redacted].
It is important to note that [redacted]’s chosen, and only, form of communication on this issue has been email.  [redacted] delivered the final invoice through email, never spending the time to personally meet with his customer to review the invoice.  All emails that I sent to [redacted] were in response to his emails.  No phone conversations or face to face communications ever took place on this matter.  
I will break down [redacted]’s deception into categories in order to better structure my response.  The first area I will respond to is the deception surrounding the final invoice.
Final Invoice Timeline
10/6/20** – [redacted] sends final invoice #[redacted] via email.  The invoice sent is attached ([redacted] Invoice [redacted] ORIGINAL).  The invoice is an itemized invoice and displays a Total due of $43,205.00 with a remaining Amount Due of $13,205.00):
10/19/20** – [redacted] sends out a revised version of invoice #[redacted] via email.  The invoice sent is attached ([redacted] Invoice [redacted] REVISED).  This version of invoice #[redacted] is not itemized and contains only one line item, “Bathroom Remodel & Closets” and lists the Total as $40,285 with a remaining Amount Due of $10,285 (depicted below).  [redacted] sent this invoice in response to the numerous emails we exchanged discussing the billable amounts that were not agreed-upon.  My email to [redacted] that preceded this invoice read, “[redacted] – send me an updated invoice that only includes the amounts we agreed to in advance of the work and I’ll submit payment immediately”  (10/**/20**)  [redacted] responded via email by writing, “Here you go”
?
10/23/20** – [redacted] sends me an email asking if I will submit payment, “[redacted], I sent an invoice to you as asked.  Are you going to be able to submit payment this week”   [redacted] deliberately and deceptively withheld any commentary or notice that his intentions were to modify the invoice after receiving payment.  He had an opportunity to inform me of his intentions within his communication to me on 10/23, but chose not to do so.  [redacted] confirms his deceptive tactics within his response to the Revdex.com on 10/29/20**, when referencing this revised version of Invoice #[redacted], writing “nowhere did it mention ‘final invoice.’  This is where purposefully deceptive and unethical billing tactics are demonstrated.  By modifying the same invoice number, removing the itemized entries, and displaying a remaining Amount Due equal to the Total less the Amount Paid, [redacted] deceived us into believing all that was remaining to pay on the ‘Bathroom Remodel & Closets’ project was $10,285. 
10/27/20** – After cashing our check for the remaining amount ($10,285), [redacted] modifies Invoice #[redacted] and adds back in three (3) line items that had previously been removed.  The invoice is attached ([redacted] Invoice [redacted] NEW OCT 27).  The invoice and line items are dated 10/27/20**, despite being the same invoice number [redacted] originally dated 10/6/20**.  [redacted] emailed this invoice along with the following message:
[redacted],
Thank you for the last 10k payment. That leaves just a couple thousand left to close out the job. The remaining balance is attached below.
You will have until November 6th, 20** to make payment. If payment is not made by this time I will turn this over to our collection department ([redacted]). I don't believe you have had the pleasure of meeting [redacted], but you may get an opportunity. FYI, [redacted] does not play games behind a computer screen.
Threatening Email
 
We believe it was [redacted]’s intention to threaten and intimidate us by choosing the language he used in his email from 10/27, “I don’t believe you have had the pleasure of meeting [redacted], but you may get an opportunity.  FYI, [redacted] does not play games behind a computer screen”
When responding to the Revdex.com complaint, [redacted] was able to choose different language to explain himself, “[redacted] does not do email and therefore only meets face to face.  There was no threat in any of my correspondence”
If there was no threat intended, then why not use the less hostile language from his Revdex.com response with us? 
Change Orders / Unknown Charges
Regarding our dispute over unknown additional charges added to the project, [redacted] misrepresents the truth in his response to the Revdex.com when he states, “She verbally agreed to to (sic) have the work completed on a T&M (time and material) basis.”  Although [redacted] has witnesses that he claims can attest to this verbal agreement, it should be noted these witnesses consist of his employees, subcontractors, and himself.  So, rather than rely on these impartial witnesses, I will outline the facts using text from [redacted]’s emails on the subject. 
When I initially questioned the validity of these charges, noting to [redacted] that the charges were not discussed in advance, [redacted] responded on 10/7 by writing “we did what we know needed to be done and that is fix the problem.” (email attached)  No mention of any discussions or agreement on paying T&M for the work.  [redacted] does not mention this originally because the conversation never took place. 
I responded to [redacted]’s email with my own email on 10/8 further explaining that we will pay for all other charges that were discussed in advance and that I only have issue with those costs that were not communicated in advance of the work: “The only charges I have issue with are those that were not communicated/quoted in advance of the work. Every other aspect of this project you quoted prior to performing the work, which allowed us to make an informed decision. If I would have been told that this work was 'extra' and would cost $$$ I likely would have made different decisions either about that work or future workyou did quote to us…. To that point, if you and your plumbers assumed this was extra work and 'knew what had to be done' - then why wasn't a quote provided at the time?We had detailed conversations about cost of work that was not in your original plan, although it was in ours, i.e.,the second closet, new window, in which you provided a quote / cost and we approved the work. We also had detailed cost conversations about work we added to the project, i.e, pocket door, in which you provided a quote / cost and we approved the work. This is the precedent that you set with us, and that precedent is what I am using as the basis for my decision. I believe this is to be fair.
In response to my question why [redacted] did not write up a Change Order, [redacted] outlined the options he faced at the time (email dated 10/8): “We had three options: 1. Leave the 3rd floor plumbing alone and continue on with the 2nd floor bathroom renovation...weeks or months down the road the 3rd floor plumbing backs up and floods your brand new 2nd floor bathroom, and down to the kitchen... Maybe you catch it before it floods and you tear out the 2nd floor bath ceiling to replace all the 3rd floor lines. This option would probably cost you $8,000 to $12,000. Obviously not a good option.2. Stop work, go home write up a change order estimate which would have been in the ballpark of $2,500 to $3,000 because you always have to figure worst case scenario, delays the project a couple days as well.3. Take care of the problem on a T&M basis on the spot, and spend $1,800.This is what we did. I had a conversation with Stacy on site and told her these are unforeseen issues that will cost extra, but they need to be done. She seemed tounderstood (sic)”
As noted above in [redacted]’s own email, [redacted] chose not to document his change order or provide an estimate.  In this response, [redacted] introduced the concept that he believes he had a conversation with [redacted] and that she ‘seemed to understand’.  As we informed [redacted] when surprised by the charges, [redacted] did not understand there were to be extra T&M costs associated with the work.
I responded to [redacted]’s email with an email again stating that we expected to be provided a quote in advance, “Regarding the plumbing, the best choice to the options you had is option 2 – spend the time to write up the quote so your customers aren’t surprised by bills at the end of a job. I would have thought writing up a change-order for changes of this magnitude would be a requirement of your company”  (10/9/20** Email)
[redacted]’s response again documented that he did not provide a quote or an estimate, “If we provided a quote for every change we would have been working until Christmas” and ”I try to inform customers of changes as much as possible along the way but certain times you have situations that just need to be fixed no matter what.”
[redacted] did provide quotes for all other changes, and all other changes were paid for in full. 
I again reiterated to [redacted] that the issue is we were not informed of the extra costs, “I wouldn't be pushing back on this if we would have simply had a conversation about the cost (like we did the closet); I don't even need a written document or email (like the one you sent to me below)...just a simple talk would have avoided this surprise, and like I stated, allowed us to make different decisions going forward in the project.”
I then asked for a reconciled bill that only includes the amounts that were agreed to in advance.  It was at this point [redacted] altered the invoice and began down the path of misleading us into believing he was issuing a Final Invoice.
Agreeing to Meet
In [redacted]’s response to the Revdex.com, he writes that we would not agree to meet.  Again, this is a misrepresentation of the truth.
[redacted] suggested in an email on 10/8 that, “Perhaps it would be easier to meet in person over a cup of coffee to try and settle this”
I responded in email on 10/9 that, “Talking through this with you in person makes sense” and to “Let me know”
[redacted] never responded to the option of meeting in person, only continued to email me.
[redacted] only offered again to meet and discuss after I informed him I would be contacting the Revdex.com.
I told [redacted] that I would meet, but would need to contact the Revdex.com first, which is where we are currently.
Extra Work Performed by [redacted] that was not Billed for
In [redacted]’s response to the Revdex.com he describes how, “We always provide “some” free services” which he outlined as:
Purchased new door for closet from salvage yard when contract was to use doors in the house
Customer Response:  [redacted] included in his contract that he could use the existing doors; he came to this conclusion when he inspected the house and existing doors and bid on the project.  If he was unable to use the doors he thought he could use, then he should have procured doors that would work at his expense
Caulked all woodwork & trim (painting and caulking not in contract)
Customer Response:  From [redacted]’s own email on 10/08, “we caulked all  the trim work as a bonus because it wasn’t that hard to do”  As the customer, I would have much preferred they spent the time working on the trim work we paid them to do - - they had to return to do more work on the trim after they thought they were done due to poor craftsmanship, which delayed our painting effort
Kitchen faucet became clogged & then was broken by the plumber
Customer Response:  [redacted] believes the kitchen faucet becoming clogged was ‘unrelated to bathrooms’, however [redacted]’s plumber explained to us faucets becoming clogged is quite common when the plumbing is shut on & off, which is why they said they would repair the clog.  During the repair, they broke the faucet – and then [redacted] expects us to furnish a new faucet? 
Plumbers made 4 service trips to install a toilet
Customer Response: The multiple trips were a result of (1) [redacted]’s carpenters incorrectly measured when installing the trim, causing us to have to buy a different toilet (2) Poor communication from [redacted] on the timing of his installation (twice), and (3) Toilet was delivered cracked from the manufacturer.
Additional Details
Damage caused to our house during the project.  During the demo of the 2nd floor bathroom, the crew stepped or hammered through the floor causing holes to our 1st floor ceiling and walls.  The crew patched the holes but did not paint over the patched areas, so we now have white patch work on our ceiling and walls in our main entry way.  When I asked [redacted] about this damage, you can read his response in his email from 10/9, “Painting is and was not in our contract.  If painting was in our contract we would be happy to touch up”
Customer Response:  If [redacted] Contracting causes damage to your house, they will not repair it to its original state.  Now, I am left to repair it at my own expense.
I also pointed out other areas that need to be corrected: 
Broken Window Panes
[redacted]’s response:  “Window panes were already broken”
Loosened Stair Railing
[redacted]’s response:  “The stairwell was practically falling over from day 1”
Toilet Water Feed Installed Incorrectly
[redacted]’s response:  “How is toilet water feed improper”
[redacted] never visited the project site upon ‘completion’ of the project to review, so he does not know
Can Light Installed in Wrong Location
[redacted]’s response:  “How can a round can light be installed in the wrong direction”
It’s in the wrong location, not direction; again, [redacted] has not visited the site to understand the issue
As I wrote to [redacted] in the emails attached, I was not planning on holding [redacted] Contracting accountable for these issues, as I understand that these things happen.  However, due to the manner with which [redacted] had handled the end of this project, I am now holding them accountable for these repairs.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My wife and I decided to reach out to your organization, regardless of the outcome, because of the hostile and threatening tone of [redacted]’s emails. Earlier we would have been open to negotiating a resolution directly with [redacted].  But, based on his unprofessional responses we truly need the Revdex.com to help resolve. [redacted] has continued to email us outside of this complaint. My wife works from home, and is alone a great deal of the day, and as such has been fearful for her safety.  Since [redacted] had access to our house key, we feel it necessary to change our locks.  At this point, after reading his irrational and erratic responses, we don’t know what may happen next.
His most recent email from November 5th is as follows:
[redacted],
I can see you have put a lot of work in to your Revdex.com responses, I hope it took many hours of your time.  I just noticed I misread your original response about the can light... my apologies.  Can Light Installed in Wrong Location, not direction.... oops.  
Let me get this straight...  You want us to change the location of a can light that you won't even pay for... and a can light that is in the location the [redacted] instructed [redacted] to put it... By the way, we did three final job walk throughs with [redacted], and this misplaced can light never got mentioned until someone did want to pay a bill. 
Tomorrow is 11/6.  
Best regards,
[redacted]
[redacted] Contracting, Inc2232 Kaelin Ave.Louisville, KY 40205
[redacted] continues to reference the November 6th date, which is the date [redacted] threatened to turn us over to his collection department.  [redacted] claims to have “hundreds of happy paying customers over the last ** years and not one person has ever decided they weren’t obligated to pay”, yet he has a collection department. That makes me think this is not his first experience over charging customers and chasing them down for payment.
Despite [redacted]’s threats, personal attacks, mistruths, deceptive invoicing, and conspiracy theories about us, we still wish to seek a peaceful, unbiased resolution to our complaint through the Revdex.com.  We have considered ending our claim and paying off [redacted] just to stop the harassment.  However, while $3,000 is not a significant amount to [redacted] Contracting, it is a very significant amount to my wife and I. We wanted to know about these charges ahead of time so we could have planned accordingly and made different decisions.  This is the main point of our complaint, and is the point that [redacted] continues to not understand - - we were never informed of the cost or even estimate of the work in question until we received the final invoice.  Every other piece of work that [redacted] Contracting performed for us was quoted in advance and has been paid for in full.  [redacted] claims to have been ‘warned’ about dealing with us so he took actions intended to ‘cover his butt’ – yet he did not feel it necessary to quote / estimate work prior to the final invoice.  These actions now appear to have had ulterior motives.[redacted] is only the second home we have owned or occupied together in the past 10+ years.  We do not move from city to city cheating people, as [redacted] somehow theorizes. Maybe having thousands of dollars of unknown extra charges show up on a final invoice, having invoices revised and then re-created after final payment, or not discussing costs in advance of work is ‘normal’. However, I have never experienced a vendor/supplier/contractor pass along an invoice with amounts that had not been previously discussed. I’ve always believed – and practiced – that by the time an invoice is shared, there should be no surprises.
[redacted] Contracting however, is taking the position that we, the customer, should have just known there would be thousands of dollars of extra costs associated with this work - even though we were never told about the costs. [redacted] received the invoice from his sub-contractors on 9/5, yet didn’t tell us until 10/6 on our final invoice. [redacted] knew about the recessed lights which were installed in July, and again didn’t tell us until final invoice. [redacted] was there when the lights were being installed, so it’s shocking he can claim he wasn’t informed.
As [redacted]’s sub-contractors told us, we understand [redacted] is still learning how to operate in his Dad’s business.  We just do not want to have to pay extra for his learning and development.
Also, the only ‘gift’ [redacted] ever gave was $15 tip to the plumbers after they went out to get a toilet on a Friday at 5:00 – due to a scheduling issue on [redacted]’s part. [redacted] also made someone a sandwich one day, if you consider that a gift. We also hired one of their carpenters for some extra work, with [redacted]’s consent, and the carpenter was paid for his work in full. Open Items:
1.      [redacted]’s carpenter ran sandpaper face down on our newly refinished floors. [redacted] said to get an estimate from [redacted] and he would pay for the costs. We haven’t done this yet, but will do so now.
2.      Plumbers cashed a $175 check from us for a toilet that was returned to them.  [redacted] told us he would credit us that money, but he did not follow through on that promise.
3.      First floor foyer ceiling was damaged, with [redacted] present, when his team dropped a piece of plywood through the 2nd floor bathroom floor. The ceiling needs to be repainted and we feel we shouldn’t be liable for his damage.
4.      Ceiling/Wall in first floor living room was damaged, with [redacted] present, when his team dropped a piece of plywood through the 2nd floor bathroom floor. The ceiling and walls also need to be repainted at [redacted]’s expense as they had no damage before he arrived.
5.    Master Bathroom sink leaks. We need to hire plumbers now to fix it. [redacted] will need to be responsible for this rework. Regards,
[redacted]

Dear Revdex.com,The following is our response to complaint ID [redacted]Our Business ID: [redacted]As part of our contract for the room addition we had a LG mini split unit installed per code, by a licensed HVAC company. Our contract with the homeowner was for 1 year warranty plus any...

manufacturer warranties.  As the owner stated the LG unit is still under warranty so we contacted LG to fix the unit. LG worked with our HVAC contractor over a period of several visits to try and resolve the issue. It was a bit of a guessing game going back and forth with LG on which parts to replace. We tried multiple parts that LG recommended and none of them worked.  Eventually we got an LG rep from [redacted] to come down and assess the situation. His take on the problem was the voltage coming to the house was on the high side (reading 253 at the time of his visit) and didn't recommend changing anything out until a step down transformer was installed to reduce voltage. Note that voltage falls within control of the power company (not an internal or installation issue). The previous motherboard was fried for unknown reasons (was it a one time power surge, lightning strike, or longterm voltage issue, we don't know for sure)  I called the electrical inspector and he stated LG&E voltage should be 240. I understand LG&E says there is no issue with the voltage and LG is says it an issue. As an electronic device by LG we have followed LG's protocol and warranty process. We are not pleased either with how LG has handled the situation dragging this out over two months, and understand the frustration by the homeowner but playing the blame game does do any good. My recommendation to the homeowner was to bring in our electrician to assess the situation as a neutral party. At that point they decided to cut off communication with us and take to Revdex.com complaint process to make their requests known.  There is no evidence that anything was performed incorrectly on our end. They placed blame on us many times trying to get us to go above and beyond the warranty process to replace the unit on our dime.  The unit was installed correctly, the electric was correct, everything was inspected by the building and electrical inspector. The unit worked fine for over a year. We don't know what caused the unit to go bad. We have done everything in our power to get the unit back up and working, even pleading with LG to replace the unit. But ultimately this falls under the LG warranty and is beyond our complete control. Immediately after we got the LG rep to their house, the homeowner cut off contact with us so our hands our tied at the moment to assist further in this manner.  With the requests the homeowner is making I think the only way to resolve this fairly is through the Revdex.com arbitration process. [redacted] AbellGeneral ManagerVincent Abell Contracting, Inc

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Address: 1850 Taylor Ave., Suite#4, Louisville, Kentucky, United States, 40213

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