Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowMy wife and I decided to reach out to your organization, regardless of the outcome, because of the hostile and threatening tone of [redacted] ***’s emailsEarlier we would have been open to negotiating a resolution directly with *** But, based on his unprofessional responses we truly need the Revdex.com to help resolve [redacted] has continued to email us outside of this complaintMy wife works from home, and is alone a great deal of the day, and as such has been fearful for her safety Since [redacted] had access to our house key, we feel it necessary to change our locks At this point, after reading his irrational and erratic responses, we don’t know what may happen nextHis most recent email from November 5th is as follows: ***, I can see you have put a lot of work in to your Revdex.com responses, I hope it took many hours of your time I just noticed I misread your original response about the can lightmy apologies Can Light Installed in Wrong Location, not directionoops Let me get this straight You want us to change the location of a can light that you won't even pay forand a can light that is in the location the [redacted] instructed [redacted] to put itBy the way, we did three final job walk throughs with [redacted] , and this misplaced can light never got mentioned until someone did want to pay a bill Tomorrow is 11/ Best regards, [redacted] Contracting, IncKaelin Ave.Louisville, KY [redacted] continues to reference the November 6th date, which is the date [redacted] threatened to turn us over to his collection department [redacted] claims to have “hundreds of happy paying customers over the last [redacted] years and not one person has ever decided they weren’t obligated to pay”, yet he has a collection departmentThat makes me think this is not his first experience over charging customers and chasing them down for payment Despite ***’s threats, personal attacks, mistruths, deceptive invoicing, and conspiracy theories about us, we still wish to seek a peaceful, unbiased resolution to our complaint through the Revdex.com We have considered ending our claim and paying off [redacted] just to stop the harassment However, while $3,is not a significant amount to [redacted] Contracting, it is a very significant amount to my wife and IWe wanted to know about these charges ahead of time so we could have planned accordingly and made different decisions This is the main point of our complaint, and is the point that [redacted] continues to not understand - - we were never informed of the cost or even estimate of the work in question until we received the final invoice Every other piece of work that [redacted] Contracting performed for us was quoted in advance and has been paid for in full [redacted] claims to have been ‘warned’ about dealing with us so he took actions intended to ‘cover his butt’ – yet he did not feel it necessary to quote / estimate work prior to the final invoice These actions now appear to have had ulterior motives[redacted] is only the second home we have owned or occupied together in the past 10+ years We do not move from city to city cheating people, as [redacted] somehow theorizesMaybe having thousands of dollars of unknown extra charges show up on a final invoice, having invoices revised and then re-created after final payment, or not discussing costs in advance of work is ‘normal’However, I have never experienced a vendor/supplier/contractor pass along an invoice with amounts that had not been previously discussedI’ve always believed – and practiced – that by the time an invoice is shared, there should be no surprises [redacted] Contracting however, is taking the position that we, the customer, should have just known there would be thousands of dollars of extra costs associated with this work - even though we were never told about the costs [redacted] received the invoice from his sub-contractors on 9/5, yet didn’t tell us until 10/on our final invoice [redacted] knew about the recessed lights which were installed in July, and again didn’t tell us until final invoice [redacted] was there when the lights were being installed, so it’s shocking he can claim he wasn’t informedAs ***’s sub-contractors told us, we understand [redacted] is still learning how to operate in his Dad’s business We just do not want to have to pay extra for his learning and developmentAlso, the only ‘gift’ [redacted] ever gave was $tip to the plumbers after they went out to get a toilet on a Friday at 5:– due to a scheduling issue on ***’s part [redacted] also made someone a sandwich one day, if you consider that a giftWe also hired one of their carpenters for some extra work, with ***’s consent, and the carpenter was paid for his work in fullOpen Items: ***’s carpenter ran sandpaper face down on our newly refinished floors [redacted] said to get an estimate from [redacted] and he would pay for the costsWe haven’t done this yet, but will do so now Plumbers cashed a $check from us for a toilet that was returned to them [redacted] told us he would credit us that money, but he did not follow through on that promise First floor foyer ceiling was damaged, with [redacted] present, when his team dropped a piece of plywood through the 2nd floor bathroom floorThe ceiling needs to be repainted and we feel we shouldn’t be liable for his damage Ceiling/Wall in first floor living room was damaged, with [redacted] present, when his team dropped a piece of plywood through the 2nd floor bathroom floorThe ceiling and walls also need to be repainted at ***’s expense as they had no damage before he arrived Master Bathroom sink leaksWe need to hire plumbers now to fix it [redacted] will need to be responsible for this reworkRegards, [redacted] ***
The following is our 2nd response to [redacted] complaint ID [redacted] We do not feel this is a valid complain and we will take whatever steps necessary to prove that fact We would not be risking our reputation as a company over $3,if we didn’t know for certain that we have done everything the right way The $3,is not going to break us as a companyHowever there are companies that the $3,would severely hurtWe are standing up to Mrand Mrs [redacted] so they do not go to the next city and cheat the next hard working contractor We trust that the Revdex.com will uncover the facts to determine [redacted] Contracting is not at fault, and is due $2, We are happy to take this in front of an arbitration committee If we go to an arbitration meeting we request [redacted] to be present [redacted] authorized all of the work they no longer want to pay for [redacted] is on the deed to the house, and signed the work contract; so she has full authority to approve work There is no mention in any of our agreement to have both [redacted] also agree to changes Mr***’s response is below with my responses in red Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] ***, responding on behalf of [redacted] Contracting, has continued to misrepresent the truth and employ deceptive tactics I will use this response to detail [redacted] ***’s deception using his own actions and documentation as support ***’s written documentation will be referenced from both his own response to the Revdex.com as well as his email correspondence with meAll emails referenced can be found in Attachment 1_ [redacted] Email Exchange Attachment represents the full text of all invoice related correspondence between [redacted] and [redacted] ***It is important to note that [redacted] ***’s chosen, and only, form of communication on this issue has been email [redacted] delivered the final invoice through email, never spending the time to personally meet with his customer to review the invoice It is not standard practice to meet with customers to go over an invoice All work was agreed upon so there typically isn’t much to discussWe have completed hundreds of remodeling projects and have rarely met over an invoice unless a customer requested it We are a registered remodeler with the BIA of Louisville and have to follow strict guidelines to be a member Meeting to go over an invoice is not one of those items All emails that I sent to [redacted] were in response to his emails No phone conversations or face to face communications ever took place on this matter A face to face meeting was requested in my email correspondence, which they declined I will break down [redacted] ***’s deception into categories in order to better structure my response The first area I will respond to is the deception surrounding the final invoiceFinal Invoice Timeline 10/6/[redacted] – [redacted] sends final invoice # [redacted] via email The invoice sent is attached ( [redacted] Invoice [redacted] ORIGINAL) The invoice is an itemized invoice and displays a Total due of $43,with a remaining Amount Due of $13,205.00): 10/19/[redacted] – [redacted] sends out a revised version of invoice # [redacted] via email The invoice sent is attached ( [redacted] Invoice [redacted] REVISED) This version of invoice # [redacted] is not itemized and contains only one line item, “Bathroom Remodel & Closets” and lists the Total as $40,with a remaining Amount Due of $10,(depicted below) [redacted] sent this invoice in response to the numerous emails we exchanged discussing the billable amounts that were not agreed-upon My email to [redacted] that preceded this invoice read, “ [redacted] – send me an updated invoice that only includes the amounts we agreed to in advance of the work and I’ll submit payment immediately” (1020**) [redacted] responded via email by writing, “Here you go” After several emails it was obvious that [redacted] was not going to pay the full $13,that was due He also said he wouldn’t pay anything until he had a new invoice so I had one of two options Go through the entire legal process to get the $13,which could take months, or Get paid as much as he would pay at this time ($10,285) so we could pay our bills, and then try to get the rest that was owed ($2,920) If we didn’t get the $10,to pay our guys then they might have had multiple liens on their property from a Glass Company, an Electrician, and a Plumber At this point all those guys are paid and it is just down to us If [redacted] thought I had generously erased the extra work from first invoice, he was mistaken I simply asked for the amount he indicated he would pay so I could pay our bills and put the extras on a separate invoice10/23/[redacted] – [redacted] sends me an email asking if I will submit payment, “***, I sent an invoice to you as asked Are you going to be able to submit payment this week” [redacted] deliberately and deceptively withheld any commentary or notice that his intentions were to modify the invoice after receiving payment He had an opportunity to inform me of his intentions within his communication to me on 10/23, but chose not to do so [redacted] confirms his deceptive tactics within his response to the Revdex.com on 10/29/20**, when referencing this revised version of Invoice #***, writing “nowhere did it mention ‘final invoice.’ This is where purposefully deceptive and unethical billing tactics are demonstrated By modifying the same invoice number, removing the itemized entries, and displaying a remaining Amount Due equal to the Total less the Amount Paid, [redacted] deceived us into believing all that was remaining to pay on the ‘Bathroom Remodel & Closets’ project was $10, 10/27/[redacted] – After cashing our check for the remaining amount ($10,285), [redacted] modifies Invoice # [redacted] and adds back in three (3) line items that had previously been removed The invoice is attached ( [redacted] Invoice [redacted] NEW OCT 27) The invoice and line items are dated 10/27/20**, despite being the same invoice number [redacted] originally dated 10/6/20** [redacted] emailed this invoice along with the following message: ***, Thank you for the last 10k paymentThat leaves just a couple thousand left to close out the jobThe remaining balance is attached belowYou will have until November 6th, [redacted] to make paymentIf payment is not made by this time I will turn this over to our collection department ( [redacted] ***)I don't believe you have had the pleasure of meeting [redacted] , but you may get an opportunityFYI, [redacted] does not play games behind a computer screenThreatening Email We believe it was ***’s intention to threaten and intimidate us by choosing the language he used in his email from 10/27, “I don’t believe you have had the pleasure of meeting [redacted] , but you may get an opportunity FYI, [redacted] does not play games behind a computer screen” When responding to the Revdex.com complaint, [redacted] was able to choose different language to explain himself, “ [redacted] does not do email and therefore only meets face to face There was no threat in any of my correspondence” If there was no threat intended, then why not use the less hostile language from his Revdex.com response with us? The Revdex.com is not hostile towards us and trying to cheat usIt is our belief that [redacted] & [redacted] work together to get “extra work” for free [redacted] adds everything she wants and [redacted] swoops in with his “don’t have it writing” nonsense and doesn’t want to pay the bill They travel from city to city and do remodeling projects hiring top rated companies, and probably cheat as many people along the way as possible to save a few dollarsThis is the “game” I believe they play, most of which is behind a computer screen because [redacted] rarely shows his face and doesn’t agree to meet It is this reason we are standing up to such bullies so they don’t continue mistreating honest hardworking individuals Change Orders / Unknown Charges Regarding our dispute over unknown additional charges added to the project, [redacted] misrepresents the truth in his response to the Revdex.com when he states, “She verbally agreed to to (sic) have the work completed on a T&M (time and material) basis.” Although [redacted] has witnesses that he claims can attest to this verbal agreement, it should be noted these witnesses consist of his employees, subcontractors, and himself So, rather than rely on these impartial witnesses, I will outline the facts using text from [redacted] ***’s emails on the subjectWe employ and hire some of the best tradesman in the city, people with high integrity and skills They don't need to lie or cheat to get anythingThey've all already been paid We pay our subs and people before we pay ourselves When I initially questioned the validity of these charges, noting to [redacted] that the charges were not discussed in advance, [redacted] responded on 10/by writing “we did what we know needed to be done and that is fix the problem.” (email attached) No mention of any discussions or agreement on paying T&M for the work [redacted] does not mention this originally because the conversation never took place We did what needed to be done, and what your wife know needed to be done because she was there and part of the “WE.” I showed her the bad pipes and explained the situationI said this is what we are dealing with Do you want to have a working third floor bathroom or not? She did, so I said you need to change these pipes out, it will be an extraShe said go ahead I responded to ***’s email with my own email on 10/further explaining that we will pay for all other charges that were discussed in advance and that I only have issue with those costs that were not communicated in advance of the work: “The only charges I have issue with are those that were not communicated/quoted in advance of the workEvery other aspect of this project you quoted prior to performing the work, which allowed us to make an informed decisionIf I would have been told that this work was 'extra' and would cost $$$ I likely would have made different decisions either about that work or future work you did quote to us To that point, if you and your plumbers assumed this was extra work and 'knew what had to be done' - then why wasn't a quote provided at the time? We had detailed conversations about cost of work that was not in your original plan, although it was in ours, i.e.,the second closet, new window, in which you provided a quote / cost and we approved the workWe also had detailed cost conversations about work we added to the project, i.e, pocket door, in which you provided a quote / cost and we approved the workThis is the precedent that you set with us, and that precedent is what I am using as the basis for my decisionI believe this is to be fairIn response to my question why [redacted] did not write up a Change Order, [redacted] outlined the options he faced at the time (email dated 10/8): “We had three options: Leave the 3rd floor plumbing alone and continue on with the 2nd floor bathroom renovation...weeks or months down the road the 3rd floor plumbing backs up and floods your brand new 2nd floor bathroom, and down to the kitchenMaybe you catch it before it floods and you tear out the 2nd floor bath ceiling to replace all the 3rd floor linesThis option would probably cost you $8,to $12,Obviously not a good optionStop work, go home write up a change order estimate which would have been in the ballpark of $2,to $3,because you always have to figure worst case scenario, delays the project a couple days as wellTake care of the problem on a T&M basis on the spot, and spend $1,This is what we didI had a conversation with Stacy on site and told her these are unforeseen issues that will cost extra, but they need to be doneShe seemed to understood (sic)” As noted above in ***’s own email, [redacted] chose not to document his change order or provide an estimate In this response, [redacted] introduced the concept that he believes he had a conversation with [redacted] and that she ‘seemed to understand’ As we informed [redacted] when surprised by the charges, [redacted] did not understand there were to be extra T&M costs associated with the work Let’s get [redacted] up on a stand under oath to see if she still forgets this conversation The three options listed are the options we had when we discovered the 3rd floor plumbingSince [redacted] was present and as the homeowner she wisely chose option and we got the work done per her request [redacted] may have wanted us to go with Option but that’s not what his wife choseHe has to live the consequences of what she chose, which is frankly the best, least expensive and quickest option I responded to ***’s email with an email again stating that we expected to be provided a quote in advance, “Regarding the plumbing, the best choice to the options you had is option – spend the time to write up the quote so your customers aren’t surprised by bills at the end of a jobI would have thought writing up a change-order for changes of this magnitude would be a requirement of your company” (10/9/[redacted] Email) ***’s response again documented that he did not provide a quote or an estimate, “If we provided a quote for every change we would have been working until Christmas” and ”I try to inform customers of changes as much as possible along the way but certain times you have situations that just need to be fixed no matter what.” All the electric work [redacted] instructed our electrician directly without consulting with [redacted] or I about what to do This is also direct violation to the contract She obviously knew what the contract stated in terms of can lights because she took weeks to look it overIt is arrogant and dishonest to have a contract, add dozens of items to the scope of work, and then not agree pay for it [redacted] did provide quotes for all other changes, and all other changes were paid for in full I again reiterated to [redacted] that the issue is we were not informed of the extra costs, “I wouldn't be pushing back on this if we would have simply had a conversation about the cost (like we did the closet); I don't even need a written document or email (like the one you sent to me below)...just a simple talk would have avoided this surprise, and like I stated, allowed us to make different decisions going forward in the project.” I then asked for a reconciled bill that only includes the amounts that were agreed to in advance It was at this point [redacted] altered the invoice and began down the path of misleading us into believing he was issuing a Final InvoiceAgreeing to Meet In ***’s response to the Revdex.com, he writes that we would not agree to meet Again, this is a misrepresentation of the truth [redacted] suggested in an email on 10/that, “Perhaps it would be easier to meet in person over a cup of coffee to try and settle this” I responded in email on 10/that, “Talking through this with you in person makes sense” and to “Let me know” [redacted] never responded to the option of meeting in person, only continued to email me [redacted] only offered again to meet and discuss after I informed him I would be contacting the Revdex.comI told [redacted] that I would meet, but would need to contact the Revdex.com first, which is where we are currently***, that is clever use of email paraphrasing to create the vision you want However the full sentence from [redacted] is below in response to my coffee invitation Talk about deception? “Talking through this with you in person makes senseHowever, you’ll need to get your facts straight first.” When you put a “However” after something that is declining a few similar examples I’d love to go out with you, however I have respond to this bully I would love to go to the game, however I have to babysit Extra Work Performed by [redacted] that was not Billed for In ***’s response to the Revdex.com he describes how, “We always provide “some” free services” which he outlined as: Purchased new door for closet from salvage yard when contract was to use doors in the house Customer Response: [redacted] included in his contract that he could use the existing doors; he came to this conclusion when he inspected the house and existing doors and bid on the project If he was unable to use the doors he thought he could use, then he should have procured doors that would work at his expense Actually, when we first met I said we are a door shortand you all said there are some doors in the basement we can probably use I said OK I’lll figure we can find one down there to use We didn’t find any doors in the basement and went to purchase one to keep the job going Deception? Caulked all woodwork & trim (painting and caulking not in contract) Customer Response: From ***’s own email on 10/08, “we caulked all the trim work as a bonus because it wasn’t that hard to do” As the customer, I would have much preferred they spent the time working on the trim work we paid them to do - - they had to return to do more work on the trim after they thought they were done due to poor craftsmanship, which delayed our painting effort Poor craftsmanship?? [redacted] complimented all of our guys on their craftsmanship She knows for a fact she got some of the best craftsman in the city to finish her bathroomShe loved it so much she gave some of our guys gifts Amazing what comes out when someone doesn't want to pay a bill Kitchen faucet became clogged & then was broken by the plumber Customer Response: [redacted] believes the kitchen faucet becoming clogged was ‘unrelated to bathrooms’, however ***’s plumber explained to us faucets becoming clogged is quite common when the plumbing is shut on & off, which is why they said they would repair the clog During the repair, they broke the faucet – and then [redacted] expects us to furnish a new faucet? Plumbers made service trips to install a toilet Customer Response: The multiple trips were a result of (1) ***’s carpenters incorrectly measured when installing the trim, causing us to have to buy a different toilet (2) Poor communication from [redacted] on the timing of his installation (twice), and (3) Toilet was delivered cracked from the manufacturer None of this accurate as [redacted] was not present during any of this I have texts from [redacted] saved on my phone telling us to come install the toiletsWe came and she told us to leaveI would like [redacted] to explain how the trim was wrong [redacted] & [redacted] wanted to “Save money” by providing their own toilet So they obviously had no idea what they were doing and bought the wrong toilet and then blame us Additional Details Damage caused to our house during the project During the demo of the 2nd floor bathroom, the crew stepped or hammered through the floor causing holes to our 1st floor ceiling and walls The crew patched the holes but did not paint over the patched areas, so we now have white patch work on our ceiling and walls in our main entry way When I asked [redacted] about this damage, you can read his response in his email from 10/9, “Painting is and was not in our contract If painting was in our contract we would be happy to touch up” [redacted] and [redacted] wanted to paint so they could “save money” again see a trend They like to save money at all costs If they wanted a professional paint job they should have paid for it When you cut corners and don’t want to professionals to paint that means you have to paint Customer Response: If [redacted] Contracting causes damage to your house, they will not repair it to its original state Now, I am left to repair it at my own expenseI also pointed out other areas that need to be corrected: Broken Window Panes ***’s response: “Window panes were already broken” I have picture evidence before any work started Loosened Stair Railing ***’s response: “The stairwell was practically falling over from day 1” I have video evidence from the 1st day on the job the railing was loose Pretty hard to dispute that *** Toilet Water Feed Installed Incorrectly ***’s response: “How is toilet water feed improper” [redacted] never visited the project site upon ‘completion’ of the project to review, so he does not know As a matter of fact we did three walk throughs with [redacted] at the end of the project to make sure she was 100% happy [redacted] did a walk through with her first She found a couple items remaining that we took care of, and I did the final two walk throughs I did not leave the house until I made sure she was 100% happy Again [redacted] is speaking of something he knows nothing about because he wasn’t there Can Light Installed in Wrong Location ***’s response: “How can a round can light be installed in the wrong direction” It’s in the wrong location, not direction; again, [redacted] has not visited the site to understand the issue As I wrote to [redacted] in the emails attached, I was not planning on holding [redacted] Contracting accountable for these issues, as I understand that these things happen However, due to the manner with which [redacted] had handled the end of this project, I am now holding them accountable for these repairs [redacted] was extremely happy with the work last I met with her and these “issues” are [redacted] reaching for some reason not to pay It isn’t going to work because we documented this job as good as any we have ever documented, before, during, and afterWe have audio, video and picture evidence of everything We were warned by a contractor they hired before us to be very careful about working for the ***’s For this reason I took his warning serious and made sure we covered our butts We have hundreds of happy paying customers over the last [redacted] years and not one person has ever decided they weren’t obligated to pay It looks like the one found us, unfortunately Regards, [redacted] Contracting, IncKaelin AveLouisville, KY [redacted] %
The following is our 2nd response to complaint ID [redacted] .We want to help get the HVAC unit working again for Mr& Mrs [redacted] but I don't know how we can help resolve something that a customer doesn't want us to participate in (they don't want us to come back to their house)? Our solution is to bring our electrician in first and foremost but our hands are tied if we can't get back in? They apparently want us to pay for them to hire their own company to install a brand new unit, etcThat was not the agreementThe agreement was to honor manufacturer warrantiesIn this case the warranty is through LG, so we've been playing the go-between with LG and the owner to try and get the system working again.? I never said they needed a step down transformerThat is what LG says they need but I was going to double check (test) with our electrician, which we were never able to doI can't verify what LG is saying is true or not because the owner cut off communication and asked us not to come backIf we discovered electric voltage was fine I would have demanded LG fix or replace the unitIf we found voltage to be too high we would have taken the issue up with the electric company (LG&E).The owner makes accusations that we "don't know what we are doing" which is is simply not trueAll work was performed by licensed contractors, according to code, and inspectedAll indications are everything worked great for over a yearIf they won't allow us to come back how can we assist in getting the equipment repaired?? [redacted] ***Vincent Abell ContractingGeneral Manager
Dear Revdex.com,The following is our response to complaint ID [redacted] ***Our Business ID: [redacted] As part of our contract for the room addition we had a LG mini split unit installed per code, by a licensed HVAC companyOur contract with the homeowner was for year warranty plus any manufacturer warranties.? As the owner stated the LG unit is still under warranty so we contacted LG to fix the unitLG worked with our HVAC contractor over a period of several visits to try and resolve the issueIt was a bit of a guessing game going back and forth with LG on which parts to replaceWe tried multiple parts that LG recommended and none of them worked? Eventually we got an LG rep from [redacted] to come down and assess the situationHis take on the problem was the voltage coming to the house was on the high side (reading at the time of his visit) and didn't recommend changing anything out until a step down transformer was installed to reduce voltageNote that voltage falls within control of the power company (not an internal or installation issue)The previous motherboard was fried for unknown reasons (was it a one time power surge, lightning strike, or longterm voltage issue, we don't know for sure) ? I called the electrical inspector and he stated LG&E voltage should be I understand LG&E says there is no issue with the voltage and LG is says it an issueAs an electronic device by LG we have followed LG's protocol and warranty processWe are not pleased either with how LG has handled the situation dragging this out over two months, and understand the frustration by the homeowner but playing the blame game does do any good.? My recommendation to the homeowner was to bring in our electrician to assess the situation as a neutral partyAt that point they decided to cut off communication with us and take to Revdex.com complaint process to make their requests known? There is no evidence that anything was performed incorrectly on our endThey placed blame on us many times trying to get us to go above and beyond the warranty process to replace the unit on our dime.? The unit was installed correctly, the electric was correct, everything was inspected by the building and electrical inspectorThe unit worked fine for over a yearWe don't know what caused the unit to go badWe have done everything in our power to get the unit back up and working, even pleading with LG to replace the unitBut ultimately this falls under the LG warranty and is beyond our complete controlImmediately after we got the LG rep to their house, the homeowner cut off contact with us so our hands our tied at the moment to assist further in this manner? With the requests the homeowner is making I think the only way to resolve this fairly is through the Revdex.com arbitration process.? [redacted] AbellGeneral ManagerVincent Abell Contracting, Inc
Dear Revdex.com,The following is our response to complaint ID [redacted] ***Our Business ID: [redacted] As part of our contract for the room addition we had a LG mini split unit installed per code, by a licensed HVAC companyOur contract with the homeowner was for year warranty plus any manufacturer warranties As the owner stated the LG unit is still under warranty so we contacted LG to fix the unitLG worked with our HVAC contractor over a period of several visits to try and resolve the issueIt was a bit of a guessing game going back and forth with LG on which parts to replaceWe tried multiple parts that LG recommended and none of them worked Eventually we got an LG rep from [redacted] to come down and assess the situationHis take on the problem was the voltage coming to the house was on the high side (reading at the time of his visit) and didn't recommend changing anything out until a step down transformer was installed to reduce voltageNote that voltage falls within control of the power company (not an internal or installation issue)The previous motherboard was fried for unknown reasons (was it a one time power surge, lightning strike, or longterm voltage issue, we don't know for sure) I called the electrical inspector and he stated LG&E voltage should be I understand LG&E says there is no issue with the voltage and LG is says it an issueAs an electronic device by LG we have followed LG's protocol and warranty processWe are not pleased either with how LG has handled the situation dragging this out over two months, and understand the frustration by the homeowner but playing the blame game does do any goodMy recommendation to the homeowner was to bring in our electrician to assess the situation as a neutral partyAt that point they decided to cut off communication with us and take to Revdex.com complaint process to make their requests known There is no evidence that anything was performed incorrectly on our endThey placed blame on us many times trying to get us to go above and beyond the warranty process to replace the unit on our dime The unit was installed correctly, the electric was correct, everything was inspected by the building and electrical inspectorThe unit worked fine for over a yearWe don't know what caused the unit to go badWe have done everything in our power to get the unit back up and working, even pleading with LG to replace the unitBut ultimately this falls under the LG warranty and is beyond our complete controlImmediately after we got the LG rep to their house, the homeowner cut off contact with us so our hands our tied at the moment to assist further in this manner With the requests the homeowner is making I think the only way to resolve this fairly is through the Revdex.com arbitration process [redacted] AbellGeneral ManagerVincent Abell Contracting, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowMy wife and I decided to reach out to your organization, regardless of the outcome, because of the hostile and threatening tone of [redacted] ***’s emailsEarlier we would have been open to negotiating a resolution directly with *** But, based on his unprofessional responses we truly need the Revdex.com to help resolve [redacted] has continued to email us outside of this complaintMy wife works from home, and is alone a great deal of the day, and as such has been fearful for her safety Since [redacted] had access to our house key, we feel it necessary to change our locks At this point, after reading his irrational and erratic responses, we don’t know what may happen nextHis most recent email from November 5th is as follows: ***, I can see you have put a lot of work in to your Revdex.com responses, I hope it took many hours of your time I just noticed I misread your original response about the can lightmy apologies Can Light Installed in Wrong Location, not directionoops Let me get this straight You want us to change the location of a can light that you won't even pay forand a can light that is in the location the [redacted] instructed [redacted] to put itBy the way, we did three final job walk throughs with [redacted] , and this misplaced can light never got mentioned until someone did want to pay a bill Tomorrow is 11/ Best regards, [redacted] Contracting, IncKaelin Ave.Louisville, KY [redacted] continues to reference the November 6th date, which is the date [redacted] threatened to turn us over to his collection department [redacted] claims to have “hundreds of happy paying customers over the last [redacted] years and not one person has ever decided they weren’t obligated to pay”, yet he has a collection departmentThat makes me think this is not his first experience over charging customers and chasing them down for payment Despite ***’s threats, personal attacks, mistruths, deceptive invoicing, and conspiracy theories about us, we still wish to seek a peaceful, unbiased resolution to our complaint through the Revdex.com We have considered ending our claim and paying off [redacted] just to stop the harassment However, while $3,is not a significant amount to [redacted] Contracting, it is a very significant amount to my wife and IWe wanted to know about these charges ahead of time so we could have planned accordingly and made different decisions This is the main point of our complaint, and is the point that [redacted] continues to not understand - - we were never informed of the cost or even estimate of the work in question until we received the final invoice Every other piece of work that [redacted] Contracting performed for us was quoted in advance and has been paid for in full [redacted] claims to have been ‘warned’ about dealing with us so he took actions intended to ‘cover his butt’ – yet he did not feel it necessary to quote / estimate work prior to the final invoice These actions now appear to have had ulterior motives[redacted] is only the second home we have owned or occupied together in the past 10+ years We do not move from city to city cheating people, as [redacted] somehow theorizesMaybe having thousands of dollars of unknown extra charges show up on a final invoice, having invoices revised and then re-created after final payment, or not discussing costs in advance of work is ‘normal’However, I have never experienced a vendor/supplier/contractor pass along an invoice with amounts that had not been previously discussedI’ve always believed – and practiced – that by the time an invoice is shared, there should be no surprises [redacted] Contracting however, is taking the position that we, the customer, should have just known there would be thousands of dollars of extra costs associated with this work - even though we were never told about the costs [redacted] received the invoice from his sub-contractors on 9/5, yet didn’t tell us until 10/on our final invoice [redacted] knew about the recessed lights which were installed in July, and again didn’t tell us until final invoice [redacted] was there when the lights were being installed, so it’s shocking he can claim he wasn’t informedAs ***’s sub-contractors told us, we understand [redacted] is still learning how to operate in his Dad’s business We just do not want to have to pay extra for his learning and developmentAlso, the only ‘gift’ [redacted] ever gave was $tip to the plumbers after they went out to get a toilet on a Friday at 5:– due to a scheduling issue on ***’s part [redacted] also made someone a sandwich one day, if you consider that a giftWe also hired one of their carpenters for some extra work, with ***’s consent, and the carpenter was paid for his work in fullOpen Items: ***’s carpenter ran sandpaper face down on our newly refinished floors [redacted] said to get an estimate from [redacted] and he would pay for the costsWe haven’t done this yet, but will do so now Plumbers cashed a $check from us for a toilet that was returned to them [redacted] told us he would credit us that money, but he did not follow through on that promise First floor foyer ceiling was damaged, with [redacted] present, when his team dropped a piece of plywood through the 2nd floor bathroom floorThe ceiling needs to be repainted and we feel we shouldn’t be liable for his damage Ceiling/Wall in first floor living room was damaged, with [redacted] present, when his team dropped a piece of plywood through the 2nd floor bathroom floorThe ceiling and walls also need to be repainted at ***’s expense as they had no damage before he arrived Master Bathroom sink leaksWe need to hire plumbers now to fix it [redacted] will need to be responsible for this reworkRegards, [redacted] ***
The following is our 2nd response to [redacted] complaint ID [redacted] We do not feel this is a valid complain and we will take whatever steps necessary to prove that fact We would not be risking our reputation as a company over $3,if we didn’t know for certain that we have done everything the right way The $3,is not going to break us as a companyHowever there are companies that the $3,would severely hurtWe are standing up to Mrand Mrs [redacted] so they do not go to the next city and cheat the next hard working contractor We trust that the Revdex.com will uncover the facts to determine [redacted] Contracting is not at fault, and is due $2, We are happy to take this in front of an arbitration committee If we go to an arbitration meeting we request [redacted] to be present [redacted] authorized all of the work they no longer want to pay for [redacted] is on the deed to the house, and signed the work contract; so she has full authority to approve work There is no mention in any of our agreement to have both [redacted] also agree to changes Mr***’s response is below with my responses in red Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] ***, responding on behalf of [redacted] Contracting, has continued to misrepresent the truth and employ deceptive tactics I will use this response to detail [redacted] ***’s deception using his own actions and documentation as support ***’s written documentation will be referenced from both his own response to the Revdex.com as well as his email correspondence with meAll emails referenced can be found in Attachment 1_ [redacted] Email Exchange Attachment represents the full text of all invoice related correspondence between [redacted] and [redacted] ***It is important to note that [redacted] ***’s chosen, and only, form of communication on this issue has been email [redacted] delivered the final invoice through email, never spending the time to personally meet with his customer to review the invoice It is not standard practice to meet with customers to go over an invoice All work was agreed upon so there typically isn’t much to discussWe have completed hundreds of remodeling projects and have rarely met over an invoice unless a customer requested it We are a registered remodeler with the BIA of Louisville and have to follow strict guidelines to be a member Meeting to go over an invoice is not one of those items All emails that I sent to [redacted] were in response to his emails No phone conversations or face to face communications ever took place on this matter A face to face meeting was requested in my email correspondence, which they declined I will break down [redacted] ***’s deception into categories in order to better structure my response The first area I will respond to is the deception surrounding the final invoiceFinal Invoice Timeline 10/6/[redacted] – [redacted] sends final invoice # [redacted] via email The invoice sent is attached ( [redacted] Invoice [redacted] ORIGINAL) The invoice is an itemized invoice and displays a Total due of $43,with a remaining Amount Due of $13,205.00): 10/19/[redacted] – [redacted] sends out a revised version of invoice # [redacted] via email The invoice sent is attached ( [redacted] Invoice [redacted] REVISED) This version of invoice # [redacted] is not itemized and contains only one line item, “Bathroom Remodel & Closets” and lists the Total as $40,with a remaining Amount Due of $10,(depicted below) [redacted] sent this invoice in response to the numerous emails we exchanged discussing the billable amounts that were not agreed-upon My email to [redacted] that preceded this invoice read, “ [redacted] – send me an updated invoice that only includes the amounts we agreed to in advance of the work and I’ll submit payment immediately” (1020**) [redacted] responded via email by writing, “Here you go” After several emails it was obvious that [redacted] was not going to pay the full $13,that was due He also said he wouldn’t pay anything until he had a new invoice so I had one of two options Go through the entire legal process to get the $13,which could take months, or Get paid as much as he would pay at this time ($10,285) so we could pay our bills, and then try to get the rest that was owed ($2,920) If we didn’t get the $10,to pay our guys then they might have had multiple liens on their property from a Glass Company, an Electrician, and a Plumber At this point all those guys are paid and it is just down to us If [redacted] thought I had generously erased the extra work from first invoice, he was mistaken I simply asked for the amount he indicated he would pay so I could pay our bills and put the extras on a separate invoice10/23/[redacted] – [redacted] sends me an email asking if I will submit payment, “***, I sent an invoice to you as asked Are you going to be able to submit payment this week” [redacted] deliberately and deceptively withheld any commentary or notice that his intentions were to modify the invoice after receiving payment He had an opportunity to inform me of his intentions within his communication to me on 10/23, but chose not to do so [redacted] confirms his deceptive tactics within his response to the Revdex.com on 10/29/20**, when referencing this revised version of Invoice #***, writing “nowhere did it mention ‘final invoice.’ This is where purposefully deceptive and unethical billing tactics are demonstrated By modifying the same invoice number, removing the itemized entries, and displaying a remaining Amount Due equal to the Total less the Amount Paid, [redacted] deceived us into believing all that was remaining to pay on the ‘Bathroom Remodel & Closets’ project was $10, 10/27/[redacted] – After cashing our check for the remaining amount ($10,285), [redacted] modifies Invoice # [redacted] and adds back in three (3) line items that had previously been removed The invoice is attached ( [redacted] Invoice [redacted] NEW OCT 27) The invoice and line items are dated 10/27/20**, despite being the same invoice number [redacted] originally dated 10/6/20** [redacted] emailed this invoice along with the following message: ***, Thank you for the last 10k paymentThat leaves just a couple thousand left to close out the jobThe remaining balance is attached belowYou will have until November 6th, [redacted] to make paymentIf payment is not made by this time I will turn this over to our collection department ( [redacted] ***)I don't believe you have had the pleasure of meeting [redacted] , but you may get an opportunityFYI, [redacted] does not play games behind a computer screenThreatening Email We believe it was ***’s intention to threaten and intimidate us by choosing the language he used in his email from 10/27, “I don’t believe you have had the pleasure of meeting [redacted] , but you may get an opportunity FYI, [redacted] does not play games behind a computer screen” When responding to the Revdex.com complaint, [redacted] was able to choose different language to explain himself, “ [redacted] does not do email and therefore only meets face to face There was no threat in any of my correspondence” If there was no threat intended, then why not use the less hostile language from his Revdex.com response with us? The Revdex.com is not hostile towards us and trying to cheat usIt is our belief that [redacted] & [redacted] work together to get “extra work” for free [redacted] adds everything she wants and [redacted] swoops in with his “don’t have it writing” nonsense and doesn’t want to pay the bill They travel from city to city and do remodeling projects hiring top rated companies, and probably cheat as many people along the way as possible to save a few dollarsThis is the “game” I believe they play, most of which is behind a computer screen because [redacted] rarely shows his face and doesn’t agree to meet It is this reason we are standing up to such bullies so they don’t continue mistreating honest hardworking individuals Change Orders / Unknown Charges Regarding our dispute over unknown additional charges added to the project, [redacted] misrepresents the truth in his response to the Revdex.com when he states, “She verbally agreed to to (sic) have the work completed on a T&M (time and material) basis.” Although [redacted] has witnesses that he claims can attest to this verbal agreement, it should be noted these witnesses consist of his employees, subcontractors, and himself So, rather than rely on these impartial witnesses, I will outline the facts using text from [redacted] ***’s emails on the subjectWe employ and hire some of the best tradesman in the city, people with high integrity and skills They don't need to lie or cheat to get anythingThey've all already been paid We pay our subs and people before we pay ourselves When I initially questioned the validity of these charges, noting to [redacted] that the charges were not discussed in advance, [redacted] responded on 10/by writing “we did what we know needed to be done and that is fix the problem.” (email attached) No mention of any discussions or agreement on paying T&M for the work [redacted] does not mention this originally because the conversation never took place We did what needed to be done, and what your wife know needed to be done because she was there and part of the “WE.” I showed her the bad pipes and explained the situationI said this is what we are dealing with Do you want to have a working third floor bathroom or not? She did, so I said you need to change these pipes out, it will be an extraShe said go ahead I responded to ***’s email with my own email on 10/further explaining that we will pay for all other charges that were discussed in advance and that I only have issue with those costs that were not communicated in advance of the work: “The only charges I have issue with are those that were not communicated/quoted in advance of the workEvery other aspect of this project you quoted prior to performing the work, which allowed us to make an informed decisionIf I would have been told that this work was 'extra' and would cost $$$ I likely would have made different decisions either about that work or future work you did quote to us To that point, if you and your plumbers assumed this was extra work and 'knew what had to be done' - then why wasn't a quote provided at the time? We had detailed conversations about cost of work that was not in your original plan, although it was in ours, i.e.,the second closet, new window, in which you provided a quote / cost and we approved the workWe also had detailed cost conversations about work we added to the project, i.e, pocket door, in which you provided a quote / cost and we approved the workThis is the precedent that you set with us, and that precedent is what I am using as the basis for my decisionI believe this is to be fairIn response to my question why [redacted] did not write up a Change Order, [redacted] outlined the options he faced at the time (email dated 10/8): “We had three options: Leave the 3rd floor plumbing alone and continue on with the 2nd floor bathroom renovation...weeks or months down the road the 3rd floor plumbing backs up and floods your brand new 2nd floor bathroom, and down to the kitchenMaybe you catch it before it floods and you tear out the 2nd floor bath ceiling to replace all the 3rd floor linesThis option would probably cost you $8,to $12,Obviously not a good optionStop work, go home write up a change order estimate which would have been in the ballpark of $2,to $3,because you always have to figure worst case scenario, delays the project a couple days as wellTake care of the problem on a T&M basis on the spot, and spend $1,This is what we didI had a conversation with Stacy on site and told her these are unforeseen issues that will cost extra, but they need to be doneShe seemed to understood (sic)” As noted above in ***’s own email, [redacted] chose not to document his change order or provide an estimate In this response, [redacted] introduced the concept that he believes he had a conversation with [redacted] and that she ‘seemed to understand’ As we informed [redacted] when surprised by the charges, [redacted] did not understand there were to be extra T&M costs associated with the work Let’s get [redacted] up on a stand under oath to see if she still forgets this conversation The three options listed are the options we had when we discovered the 3rd floor plumbingSince [redacted] was present and as the homeowner she wisely chose option and we got the work done per her request [redacted] may have wanted us to go with Option but that’s not what his wife choseHe has to live the consequences of what she chose, which is frankly the best, least expensive and quickest option I responded to ***’s email with an email again stating that we expected to be provided a quote in advance, “Regarding the plumbing, the best choice to the options you had is option – spend the time to write up the quote so your customers aren’t surprised by bills at the end of a jobI would have thought writing up a change-order for changes of this magnitude would be a requirement of your company” (10/9/[redacted] Email) ***’s response again documented that he did not provide a quote or an estimate, “If we provided a quote for every change we would have been working until Christmas” and ”I try to inform customers of changes as much as possible along the way but certain times you have situations that just need to be fixed no matter what.” All the electric work [redacted] instructed our electrician directly without consulting with [redacted] or I about what to do This is also direct violation to the contract She obviously knew what the contract stated in terms of can lights because she took weeks to look it overIt is arrogant and dishonest to have a contract, add dozens of items to the scope of work, and then not agree pay for it [redacted] did provide quotes for all other changes, and all other changes were paid for in full I again reiterated to [redacted] that the issue is we were not informed of the extra costs, “I wouldn't be pushing back on this if we would have simply had a conversation about the cost (like we did the closet); I don't even need a written document or email (like the one you sent to me below)...just a simple talk would have avoided this surprise, and like I stated, allowed us to make different decisions going forward in the project.” I then asked for a reconciled bill that only includes the amounts that were agreed to in advance It was at this point [redacted] altered the invoice and began down the path of misleading us into believing he was issuing a Final InvoiceAgreeing to Meet In ***’s response to the Revdex.com, he writes that we would not agree to meet Again, this is a misrepresentation of the truth [redacted] suggested in an email on 10/that, “Perhaps it would be easier to meet in person over a cup of coffee to try and settle this” I responded in email on 10/that, “Talking through this with you in person makes sense” and to “Let me know” [redacted] never responded to the option of meeting in person, only continued to email me [redacted] only offered again to meet and discuss after I informed him I would be contacting the Revdex.comI told [redacted] that I would meet, but would need to contact the Revdex.com first, which is where we are currently***, that is clever use of email paraphrasing to create the vision you want However the full sentence from [redacted] is below in response to my coffee invitation Talk about deception? “Talking through this with you in person makes senseHowever, you’ll need to get your facts straight first.” When you put a “However” after something that is declining a few similar examples I’d love to go out with you, however I have respond to this bully I would love to go to the game, however I have to babysit Extra Work Performed by [redacted] that was not Billed for In ***’s response to the Revdex.com he describes how, “We always provide “some” free services” which he outlined as: Purchased new door for closet from salvage yard when contract was to use doors in the house Customer Response: [redacted] included in his contract that he could use the existing doors; he came to this conclusion when he inspected the house and existing doors and bid on the project If he was unable to use the doors he thought he could use, then he should have procured doors that would work at his expense Actually, when we first met I said we are a door shortand you all said there are some doors in the basement we can probably use I said OK I’lll figure we can find one down there to use We didn’t find any doors in the basement and went to purchase one to keep the job going Deception? Caulked all woodwork & trim (painting and caulking not in contract) Customer Response: From ***’s own email on 10/08, “we caulked all the trim work as a bonus because it wasn’t that hard to do” As the customer, I would have much preferred they spent the time working on the trim work we paid them to do - - they had to return to do more work on the trim after they thought they were done due to poor craftsmanship, which delayed our painting effort Poor craftsmanship?? [redacted] complimented all of our guys on their craftsmanship She knows for a fact she got some of the best craftsman in the city to finish her bathroomShe loved it so much she gave some of our guys gifts Amazing what comes out when someone doesn't want to pay a bill Kitchen faucet became clogged & then was broken by the plumber Customer Response: [redacted] believes the kitchen faucet becoming clogged was ‘unrelated to bathrooms’, however ***’s plumber explained to us faucets becoming clogged is quite common when the plumbing is shut on & off, which is why they said they would repair the clog During the repair, they broke the faucet – and then [redacted] expects us to furnish a new faucet? Plumbers made service trips to install a toilet Customer Response: The multiple trips were a result of (1) ***’s carpenters incorrectly measured when installing the trim, causing us to have to buy a different toilet (2) Poor communication from [redacted] on the timing of his installation (twice), and (3) Toilet was delivered cracked from the manufacturer None of this accurate as [redacted] was not present during any of this I have texts from [redacted] saved on my phone telling us to come install the toiletsWe came and she told us to leaveI would like [redacted] to explain how the trim was wrong [redacted] & [redacted] wanted to “Save money” by providing their own toilet So they obviously had no idea what they were doing and bought the wrong toilet and then blame us Additional Details Damage caused to our house during the project During the demo of the 2nd floor bathroom, the crew stepped or hammered through the floor causing holes to our 1st floor ceiling and walls The crew patched the holes but did not paint over the patched areas, so we now have white patch work on our ceiling and walls in our main entry way When I asked [redacted] about this damage, you can read his response in his email from 10/9, “Painting is and was not in our contract If painting was in our contract we would be happy to touch up” [redacted] and [redacted] wanted to paint so they could “save money” again see a trend They like to save money at all costs If they wanted a professional paint job they should have paid for it When you cut corners and don’t want to professionals to paint that means you have to paint Customer Response: If [redacted] Contracting causes damage to your house, they will not repair it to its original state Now, I am left to repair it at my own expenseI also pointed out other areas that need to be corrected: Broken Window Panes ***’s response: “Window panes were already broken” I have picture evidence before any work started Loosened Stair Railing ***’s response: “The stairwell was practically falling over from day 1” I have video evidence from the 1st day on the job the railing was loose Pretty hard to dispute that *** Toilet Water Feed Installed Incorrectly ***’s response: “How is toilet water feed improper” [redacted] never visited the project site upon ‘completion’ of the project to review, so he does not know As a matter of fact we did three walk throughs with [redacted] at the end of the project to make sure she was 100% happy [redacted] did a walk through with her first She found a couple items remaining that we took care of, and I did the final two walk throughs I did not leave the house until I made sure she was 100% happy Again [redacted] is speaking of something he knows nothing about because he wasn’t there Can Light Installed in Wrong Location ***’s response: “How can a round can light be installed in the wrong direction” It’s in the wrong location, not direction; again, [redacted] has not visited the site to understand the issue As I wrote to [redacted] in the emails attached, I was not planning on holding [redacted] Contracting accountable for these issues, as I understand that these things happen However, due to the manner with which [redacted] had handled the end of this project, I am now holding them accountable for these repairs [redacted] was extremely happy with the work last I met with her and these “issues” are [redacted] reaching for some reason not to pay It isn’t going to work because we documented this job as good as any we have ever documented, before, during, and afterWe have audio, video and picture evidence of everything We were warned by a contractor they hired before us to be very careful about working for the ***’s For this reason I took his warning serious and made sure we covered our butts We have hundreds of happy paying customers over the last [redacted] years and not one person has ever decided they weren’t obligated to pay It looks like the one found us, unfortunately Regards, [redacted] Contracting, IncKaelin AveLouisville, KY [redacted] %
The following is our 2nd response to complaint ID [redacted] .We want to help get the HVAC unit working again for Mr& Mrs [redacted] but I don't know how we can help resolve something that a customer doesn't want us to participate in (they don't want us to come back to their house)? Our solution is to bring our electrician in first and foremost but our hands are tied if we can't get back in? They apparently want us to pay for them to hire their own company to install a brand new unit, etcThat was not the agreementThe agreement was to honor manufacturer warrantiesIn this case the warranty is through LG, so we've been playing the go-between with LG and the owner to try and get the system working again.? I never said they needed a step down transformerThat is what LG says they need but I was going to double check (test) with our electrician, which we were never able to doI can't verify what LG is saying is true or not because the owner cut off communication and asked us not to come backIf we discovered electric voltage was fine I would have demanded LG fix or replace the unitIf we found voltage to be too high we would have taken the issue up with the electric company (LG&E).The owner makes accusations that we "don't know what we are doing" which is is simply not trueAll work was performed by licensed contractors, according to code, and inspectedAll indications are everything worked great for over a yearIf they won't allow us to come back how can we assist in getting the equipment repaired?? [redacted] ***Vincent Abell ContractingGeneral Manager
Dear Revdex.com,The following is our response to complaint ID [redacted] ***Our Business ID: [redacted] As part of our contract for the room addition we had a LG mini split unit installed per code, by a licensed HVAC companyOur contract with the homeowner was for year warranty plus any manufacturer warranties.? As the owner stated the LG unit is still under warranty so we contacted LG to fix the unitLG worked with our HVAC contractor over a period of several visits to try and resolve the issueIt was a bit of a guessing game going back and forth with LG on which parts to replaceWe tried multiple parts that LG recommended and none of them worked? Eventually we got an LG rep from [redacted] to come down and assess the situationHis take on the problem was the voltage coming to the house was on the high side (reading at the time of his visit) and didn't recommend changing anything out until a step down transformer was installed to reduce voltageNote that voltage falls within control of the power company (not an internal or installation issue)The previous motherboard was fried for unknown reasons (was it a one time power surge, lightning strike, or longterm voltage issue, we don't know for sure) ? I called the electrical inspector and he stated LG&E voltage should be I understand LG&E says there is no issue with the voltage and LG is says it an issueAs an electronic device by LG we have followed LG's protocol and warranty processWe are not pleased either with how LG has handled the situation dragging this out over two months, and understand the frustration by the homeowner but playing the blame game does do any good.? My recommendation to the homeowner was to bring in our electrician to assess the situation as a neutral partyAt that point they decided to cut off communication with us and take to Revdex.com complaint process to make their requests known? There is no evidence that anything was performed incorrectly on our endThey placed blame on us many times trying to get us to go above and beyond the warranty process to replace the unit on our dime.? The unit was installed correctly, the electric was correct, everything was inspected by the building and electrical inspectorThe unit worked fine for over a yearWe don't know what caused the unit to go badWe have done everything in our power to get the unit back up and working, even pleading with LG to replace the unitBut ultimately this falls under the LG warranty and is beyond our complete controlImmediately after we got the LG rep to their house, the homeowner cut off contact with us so our hands our tied at the moment to assist further in this manner? With the requests the homeowner is making I think the only way to resolve this fairly is through the Revdex.com arbitration process.? [redacted] AbellGeneral ManagerVincent Abell Contracting, Inc
Dear Revdex.com,The following is our response to complaint ID [redacted] ***Our Business ID: [redacted] As part of our contract for the room addition we had a LG mini split unit installed per code, by a licensed HVAC companyOur contract with the homeowner was for year warranty plus any manufacturer warranties As the owner stated the LG unit is still under warranty so we contacted LG to fix the unitLG worked with our HVAC contractor over a period of several visits to try and resolve the issueIt was a bit of a guessing game going back and forth with LG on which parts to replaceWe tried multiple parts that LG recommended and none of them worked Eventually we got an LG rep from [redacted] to come down and assess the situationHis take on the problem was the voltage coming to the house was on the high side (reading at the time of his visit) and didn't recommend changing anything out until a step down transformer was installed to reduce voltageNote that voltage falls within control of the power company (not an internal or installation issue)The previous motherboard was fried for unknown reasons (was it a one time power surge, lightning strike, or longterm voltage issue, we don't know for sure) I called the electrical inspector and he stated LG&E voltage should be I understand LG&E says there is no issue with the voltage and LG is says it an issueAs an electronic device by LG we have followed LG's protocol and warranty processWe are not pleased either with how LG has handled the situation dragging this out over two months, and understand the frustration by the homeowner but playing the blame game does do any goodMy recommendation to the homeowner was to bring in our electrician to assess the situation as a neutral partyAt that point they decided to cut off communication with us and take to Revdex.com complaint process to make their requests known There is no evidence that anything was performed incorrectly on our endThey placed blame on us many times trying to get us to go above and beyond the warranty process to replace the unit on our dime The unit was installed correctly, the electric was correct, everything was inspected by the building and electrical inspectorThe unit worked fine for over a yearWe don't know what caused the unit to go badWe have done everything in our power to get the unit back up and working, even pleading with LG to replace the unitBut ultimately this falls under the LG warranty and is beyond our complete controlImmediately after we got the LG rep to their house, the homeowner cut off contact with us so our hands our tied at the moment to assist further in this manner With the requests the homeowner is making I think the only way to resolve this fairly is through the Revdex.com arbitration process [redacted] AbellGeneral ManagerVincent Abell Contracting, Inc